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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Mar 1, 2008 #2961 of 6277
    squiddohio

    squiddohio New Member

    216
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    Dec 20, 2001
    Ohio
    I've had an S3 for a very long time, and a TiVo HD for about 6 months or so in Cincinnati. The cable cards work very well, although sometimes it takes an experienced "dispatcher" to know what signals to send to get the cards working.

    I asked about a multistream card, and at that time TW in Cinci said that they do not use them at all.

    When you call in, they will think you have a TV set that needs a cable card; I guess that must be the overwhelming majority of CC requests, so be sure to indicate that you need two cards. I had some trouble the first time, but that was one of the first S3s in Cincinnati, but I was fortunate that my installer was very savy, and know which dispatcher to call and which dispatchers were clueless.

    In any event, after installation, I have had no problems other than one instance when one instance when my HBO signal was lost (fixed with a phone call to cust service), and one instance when one cable card went dead (fixed with a simple reboot of the S3). This was discovered when I noticed a zero length recording. For some reason, the cable card lost its signal or something. Fortunately, a reboot (or reset) solved the problem. Also, if you have problems, be sure to go into the card test area to see which card is getting which stations, so you can narrow down the problem as much as possible before calling TW service. Sometimes one card might be out, sometimes HBO might be off both cards, etc. In most instances, a reset put things right, so always try that first. These problems are few and far between, and are less frequent and are more easily remedied than the problems with the TW 8300 HD cable box DVR, which I gladly returned to TW when I got my S3.
     
  2. Mar 1, 2008 #2962 of 6277
    bitfactory

    bitfactory New Member

    11
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    Mar 1, 2008
    Hi Squid - which HD channels don't you get here in Cincy using the S3?
     
  3. Mar 1, 2008 #2963 of 6277
    Midwest User1

    Midwest User1 New Member

    29
    0
    Dec 4, 2007
    I'm in Waukesha, WI. and I have a TIVO Series 3 with (2) S-cards and a TIVO HD with (2) S-cards and both work.
     
  4. Mar 1, 2008 #2964 of 6277
    squiddohio

    squiddohio New Member

    216
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    Dec 20, 2001
    Ohio
    First of all, it's Squidd, with 2 d's, thank you very much.
    In Cincy, for a while, TW had a few stations on SDV, such as ESPN2HD, and TNTHD, I think, but a few months ago, all HD stations were available, as far as I know. I get all the network stations, HBO, Showtime, and the "HD Tier" (which has HDNet and that group of misc HD stuff). Right now, everything comes in directly with basic cable cards. I don't know why they went to switched digital for a while, or why they went back, but that's the way it is now.
     
  5. Mar 2, 2008 #2965 of 6277
    bitfactory

    bitfactory New Member

    11
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    Mar 1, 2008
    Thanks, squidd. 2 weeks ago they told me I wouldn't be able to get ESPN2HD if I switched to Tivo. Maybe they switched back to wait until the SDV 'adapter' is available? Who knows - glad to hear I can switch if I want... Now, the only question is, Series 3 or TivoHD...
     
  6. Mar 2, 2008 #2966 of 6277
    squiddohio

    squiddohio New Member

    216
    0
    Dec 20, 2001
    Ohio
    BITFACTORY:
    Whoever at TW told you that ESPN2HD was not available via cable card just didn't get the memo. Or maybe they are going to switch it back, and I didn't get that memo. Anyway, I'm not a big sports fan, so not getting those second tier shows on "The Deuce" in HD did not bother me during that period. (I could still get them on standard def if I wanted to see the show.) And, of course, the great dongle will make that issue go away, as soon as it is released, and then TW can do all the SDV it wants.

    As for S3 or HD, I have one of each, and they both perform the same; the S3 has the nicer front display, which shows the title of the shows being recorded, but the HD has the cable card slots on the front, which is handy at installation time. I got the HD through some TiVo offer that allowed me to transfer lifetime service from my old S1 machine (as I did with my S3). I hear there are some other technical differences, and those posts are here for your review, but in day to day watching, it's the same thing on either machine. If there were no price difference, I'd go for the S3 due to its more elegant appearance, but there usually is a price difference, so it's up to you.
     
  7. Mar 2, 2008 #2967 of 6277
    squiddohio

    squiddohio New Member

    216
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    Dec 20, 2001
    Ohio
    Isn't the easier solution to use two conventional cable cards?
    Why would I want to bother putting pressure on Time Warner (an outfit that does not budge much under any circumstances) or Motorola (see above note) when an easy solution is readily available.
    In any event, your your TiVo is not "useless." It already gets a lot of channels, and it can get all of them as soon as you get two conventional cable cards installed like the rest of us.
     
  8. Mar 3, 2008 #2968 of 6277
    derspiess

    derspiess New Member

    98
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    Jul 10, 2007
    So I won't lose MOJO when I turn in the cable company DVR? Kewl.
     
  9. Mar 3, 2008 #2969 of 6277
    squiddohio

    squiddohio New Member

    216
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    Dec 20, 2001
    Ohio
    Not at all. I can tune into MOJO any time I want. Don't let the loss of MOJO stop you from turning in your TW DVR.
    I can't think of anything that would stop me from turning that in.
    As you know, you will not have the ability to order PayPerView, and you cannot access the "on demand" shows, but I have not missed that at all. I never used "on demand," mostly because I recorded my favorite shows when they aired, and just kept them until I had time (both my machines have enlarged drives, up to about 100 hours of HD each).
    Also, with most shows being available online, missing a show is not as big a deal as it used to be.
    Enjoy your MOJO.
     
  10. Mar 3, 2008 #2970 of 6277
    derspiess

    derspiess New Member

    98
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    Jul 10, 2007
    Thanks. As long as I don't end up having to return the TivoHD (and I see no reason thus far), the 8300HD is going back. I just assumed I was going to lose a few HD channels based on some older reports.

    I won't miss PPV-- the only time I ever use it is football season, and then only for 1 or 2 college football games.

    Once I get the cablecard(s) installed tomorrow, I'll re-run some network cable down to the living room to get the new box networked. Then I'll focus on upgrading the hard drive. Not that there aren't other projects around the house I should be doing-- just nothing as fun as this :p
     
  11. Mar 3, 2008 #2971 of 6277
    kenrippy

    kenrippy New Member

    65
    0
    Jun 27, 2006
    so. cal
    i've been having a heck of a time getting an M card for my new tivoHD.
    apparently, my area (HB, Westminster, GG) use the scientific atlanta cards. i've been to 3 locations and none of them have the M versions of these.

    i had to set an appointment for 9 days from now. what a crock.

    am i correct in believing that the tivoHD is only (or most compatible) with the "M" cards?

    i didn't realize that this part of the install would be so frustrating.

    thanks
     
  12. Mar 3, 2008 #2972 of 6277
    TiVolunteer

    TiVolunteer lotta lurk rare post

    273
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    Jul 10, 2001
    Cary, NC
  13. Mar 3, 2008 #2973 of 6277
    m_jonis

    m_jonis Member

    625
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    Jan 3, 2002
    Albany, NY
    Yep, TW is known for doing this. File a complaint with the FCC.
     
  14. Mar 3, 2008 #2974 of 6277
    m_jonis

    m_jonis Member

    625
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    Jan 3, 2002
    Albany, NY
    although in TW Albany, they've even set the local rebroadcasts as 0x02 EXCEPT the HD locals and the actual analog channels.

    But by "forcing" the cable card to only receive the digital locals, they still have those set to 0x02.
     
  15. Mar 3, 2008 #2975 of 6277
    DrWho453

    DrWho453 New Member

    311
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    Jul 16, 2005
    Raleigh NC
    I just checked channel 50 FSN south and it is set to 0x02. Great so now we have to go through and fight TWC on what they should be setting to copy protection and what they shouldn't be setting to copy protection. I guess we should be happy that they didn't go with 03. Lovely. I love TWC, they have such great love for their customers making sure they do right by the customer. :mad:
     
  16. Mar 3, 2008 #2976 of 6277
    bobrt6676

    bobrt6676 Member

    187
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    Dec 31, 2007
    Huber...
    TivoHD works equally with either (2) S-cards OR (1) M-card. It would be VERY unusual for TWC to allow a CC pickup. They normally require a truck roll (at your expense of course) to have the CC's "professionally installed" (I use the term loosely!) ;-))
     
  17. Mar 3, 2008 #2977 of 6277
    kenrippy

    kenrippy New Member

    65
    0
    Jun 27, 2006
    so. cal

    thanks, i was able to convince them that i had detailed instructions on how to install them and when and what numbers to write down, before calling TWC to have them "pair" or whatever they do on their end.
     
  18. Mar 3, 2008 #2978 of 6277
    INARUSH

    INARUSH New Member

    7
    0
    Mar 3, 2008
    Finally got my new S3 installed today in CHARLOTTE, NC (Time Warner Cable - TWC). Looks like most things work, but I whenever I go to some HD channels the cable card ID pops up. Are these channels all switched in Charlotte? I can't even get ESPN. Anyone have a list of what we do get? Any idea if something is wrong with the set up? Any help is appreciated.

    FYI: Valerie from TWC was a great help to the technicians. Justin and Kelly were also pretty good technicians (from 1800 connect - TWC contractor). Believe it or not, we had issues setting up the system until the wireless adaptor was plugged into a different USB outlet. Yeah, I have no idea what a USB outlet had to do with the CABLECards connecting, but that was the case. We still don't get ESPN though! I can't deal without the others, but I am in Charlotte and we have some certain attraction to cars going in circles.... in HD!
     
  19. Mar 3, 2008 #2979 of 6277
    cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    When your channels pop up and shows the cable card id, it means your card is not paired. Is charlotte using SA or Moto? If it's SA, check the CP screen and see if it says "Waiting for CP Auth" by the cp status. If so, your card is not paired. If it says "CP Auth Received", you aren't subscribed to the particular package that channel is on. This might not be your fault, but a call to the cable co is needed either way.
     
  20. Mar 3, 2008 #2980 of 6277
    kichigai01

    kichigai01 New Member

    19
    0
    Feb 23, 2008
    I just picked up on a M-Cablecard here in the Dallas area and I am not sure what to do.

    The installer came out about 5:30 (30 minutes late) and installed the card then called it in. The person on the other end just wasn't getting it and after about 2 hours I told the installer to go home. He was just wasting his time and I will call in to figure it out.

    Well, after removing and reinstalling the card and rebooting my TivoHD about 4 times each, I am finally able to get about 80% of the channels. I quickly called customer service and they proceeded to tell me to do the same things I just did 4 times. I am still not getting many of the channels including my HD channels after working on it for over 5 hours.

    Should I just let it sit over night to allow the system to "marry" the box and card together?

    Any other advice someone might have?

    Thanks
     

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