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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. need2act

    need2act New Member

    Feb 26, 2008
    In mid-February 2008, I too have been inquiring about pricing and came up against the same TWCNYC a la carte pricing plan for CC user. Just as you wrote, TWNYC wants more for you to rent their CCs than to rent their Cable box. And it does seem completely unfair and not in the spirit of the FCC guidelines for competition. Their pricing can only be based on 'loss of potential income' and not on 'cost of providing service'.

    Any updates on this? Please keep me posted.
  2. lousybeatnik

    lousybeatnik New Member

    Feb 24, 2008
    I am in the Killeen Texas area and I just got back from Iraq and the first thing I did was go look for a Tivo for my HD TV and so I decided to settle on the HD Tivo. I use to have a series 1 tivo back in the day which I loved as I loved to mod as I upgraded the hard drive and added in the networking feature. I loved my series one as it had a lifetime subscription and well it made college so much nicer. So now here I am with a Series 3 and even thou I am unable to mod it. Or I think I am unable to the cable cards made me think I would be able to do something with them. The technician left an hour ago and setup took about an hour and a half. It was not smooth as the technician had never done one before and no one at my local time warner had to go off of a supplied document with some wrong information. At first he came with just one card and said he had to come back however I looked at the card and it was a MC card and I assured him it would work. Reading these forms I did not think they would have the MC cards and I would have to have 2 SD cards. It took a while of going thru the reboot and guided setup where we both expected the card to fail but to mine and his surprise it worked. I now have all channels on the very first try. It seamed to be everyones first time. So I am out alot of on-demand channels but I dont watch them anyhow and I even have all of my local HD channels. I seam to have a few channels in my HD teir that I have not paid for but I get them so I am not expecting to keep them.

    Anyhow my experience so far is great, Time Warner in my area had no idea on what to do, they seam to hate cable cards but my tivo is up and running and so far so good, however just trying to get the cable card was a hassle as they try very hard to sell the on-demand feature but as I have said I am not really into that

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    Welcome Back!!! Thank you for your service!!! You are gonna love your THD.
  4. JimWall

    JimWall Member

    Oct 19, 2002
    If you tune your tivo to the channel and it shows the Pay Per View video loop the I assume it is SDV with the PPV ad being the default channel.
    As a side note you can call Cincinnati TW and ask for a 1 to 2 year contract bundle. I was able to save $30 off my bill for Digial Cable and high speed roadrunner.
  5. dtmille2

    dtmille2 New Member

    Feb 27, 2008
    SDV Channel Listing for Greensboro and Winston-Salem NC

    After speaking with 4 different customer service reps one of them finally just said she would send me a list of channels I cannot receive with cable cards (and thus Tivo HD).

    Two days later, I received a 3 page printout in the mail, showing the channels that are "switched digital" in the Winston-Salem and Greensboro NC areas. I've decided to post the lists below so that others can know ahead of time what channels they can or cannot receive from Time Warner in this area.

    Here is the text from the top of the printout:

    "The following channels are called "switch digital" channels and are not available with cable card (until such time as we have 2 way capable cards). Switch digital is a method to save bandwidth in order to improve overall quality by suppressing certain channels in a node until a customer in that node actually switches to that channel."

    Switch Ditial Line Up
    Greensboro and Winston-Salem

    176 Azteca
    492 Celebrity Shopping
    162 Cinelatino
    163 CNN en Esp
    164 Discovery en espanol
    325 ESPN PPV 1
    326 ESPN PPV 2
    327 ESPN PPV 3
    328 ESPN PPV 4
    329 ESPN PPV 5
    330 ESPN PPV 6
    143 ESPNU
    165 EWTN en Espanol
    173 Galavision
    491 Gems TV
    411 HBO HD West
    403 HBO2W
    409 HBOLW
    401 HBOW
    413 MAXW
    169 MTV Spanish
    167 MUN2
    300 NBA Preview
    345/360 NHL/MLB1
    354/369 NHL/MLB10
    355/370 NHL/MLB11
    356/371 NHL/MLB12
    357/372 NHL/MLB13
    358/373 NHL/MLB14
    346/361 NHL/MLB2
    347/362 NHL/MLB3
    348/363 NHL/MLB4
    349/364 NHL/MLB5
    350/365 NHL/MLB6
    351/366 NHL/MLB7
    352/367 NHL/MLB8
    353/368 NHL/MLB9
    170 Puma
    434 SHOFW
    493 Shop at Home
    428 SHOSW
    426 SHOTW
    422 SHOW
    437 Showtime HD West
    424 SHOXW
    168 Sorpresa
    301 Team1
    302 Team2
    303 Team3
    304 Team4
    305 Team5
    306 Team6
    307 Team7
    308 Team8
    309 Team9
    174 Telefutura
    439 TMCW
    441 TMCXW
    172 Univision
    171 Video Rolla
    552 TBS HD
    236 Playboy Tv
    237 Ten Clips
    238 Ten Blue
    239 Ten Net
    240 Ten Blox
    122 FOX BN
    554 A&E HD
    555 HISTORY HD
    575 CNN HD
    557 HGTV HD
    558 FOOD HD

    Greensboro specific switched digital channels:

    42 TV Guide Ash
    42 TV Guide Burl
    42 TV Guide Meb
    42 TV Guide Rock
    2 Gso Educational
    2 Rockingham Edu
    8 Public Access Gso
    5 Burl Community Access

    Winston-Salem specific switched digital channels:

    2 Forsyth County Sch.
    6 WS Public Access
    12 WS TV Guide
    13 WS City TV 13
    53 WS Leased Access
    13 Lexington City channel
    13 Thomasville City Channel
    2 Davidson County Tv Guide
    13 Surry Comm College Channel
    6 S/S/Y Bulletin board
    12 Mocksville TV Guide

    This printout was dated 12/4/2007. We are supposed to receive several other digital channels in the low 100's that we don't get, but we do seem to get the HD channels that we are supposed to receive and that aren't on this list.

    Hope this helps!
  6. dtmille2

    dtmille2 New Member

    Feb 27, 2008
    Just talked to tech support at Time Warner, and they seem to think that I'm having signal strength issues that are keeping me from getting some of these channels. The will be out tomorrow night and I'll try to post an update. Maybe it's the signal, maybe not :)
  7. Sheils

    Sheils New Member

    Jan 20, 2006
    Brooklyn, NY
  8. Sheils

    Sheils New Member

    Jan 20, 2006
    Brooklyn, NY
    Have they started using switched video yet? If that's the case, my TiVo HD will be going back before it really gets warmed up! Too bad I didn't read about this until I ordered the thing :confused:
  9. tgirard

    tgirard New Member

    Feb 18, 2008
    Howdy... I've been lurking a while and wanted to add my two cents about TWC in Albany, NY and how they handled my CableCARD install.

    In short, it was great. The phone call to customer service was brief and my order taken quickly. The rep who answered the phone had answers for all of my questions and actually understood what I wanted. At the time she told me that multistream cards were not available, but that the tech would be told to roll with at least two singles.

    The tech arrived today and immediately knew how to handle the install on my TivoHD (he'd actually done several already). I asked if he had the two single stream cards (fully expecting something to have gone wrong between my order and the truck roll) and was pleasantly surprised to hear that he'd brought 4 single AND two multi, "just in case".

    The pairing went flawlessly (albeit slowly) with the first multistream card and within an hour the HD was happily decoding.

    Also, the tech was more than happy to email me his corporate memo enumerating all the SDV channels (as this info is nowhere to be found on the official TWC website). And on that front, he confirmed that TWC should be receiving 2-way comm dongles for testing sometime before June 08.

    So, despite all the horror stories we hear in this thread, I just wanted to share my pleasant experience with anyone in the Albany area who's looking into a Series3/HD. The install isn't that bad when you get a tech who knows what he's doing.

    So... here's the list of SDV channels on TWC in Albany, NY as of 2/20:

    Channel(s) Handled By SDV (86)
    20 (WYPX)
    110 Disney East
    215 Discovery Health
    375 (EWTN)
    434 Turner Classic Movies
    551 (Fox Business News)
    570 CSPAN
    575 CSPAN2
    **675 (NHL)
    677 (NBATV)
    708 (HBO West)
    709 (HBO2 West)
    710 (HBO Signature West)
    711 (HBO Family West)
    712 (HBO Comedy West)
    713 (HBO Zone West)
    714 (HBO Latino West)
    725 (Cinemax West)	 726 (More MAX West)
    727 (Action MAX West)
    728 (Thriller Max West)
    747 (Showtime 2 West)
    748 (Showtime 3 West)
    749 (Showtime Extreme West)
    750 (Showtime Beyond West)
    754 (Showtime Next West)
    755 (Showtime Family Zone West)
    756 (Showtime Women West)
    763 (TMC West)
    764 (TWC Extra West)
    776 Starz West
    777 Starz Cinema West
    788 Encore West
    901 Univision
    1107 TWTV7
    1109 QVC
    1115 Home Shopping Network	 1120 ShopNBC
    1823 Weather Channel HD
    1839 History Channel HD
    1841 HGTV HD
    1842 Food HD
    1851 Fox Business News HD
    1846 CNN Channel HD
    1864 Lifetime Movie Network HD
    1873 Versus/Golf Channel HD
    ** 1874 Outdoor Channel
    ** 1875 (NHL HD)
    1876 National Geographic Channel HD
    1890 Starz East HD
    1981 Starz West HD
    1910-1919 NBA League Pass
    1930 thru 1943 NHL/MLB services
    1950-1956 ESPN Game Plan
  10. Sheils

    Sheils New Member

    Jan 20, 2006
    Brooklyn, NY
    So that means there are 86 channels that you don't get thru your TiVo?
  11. tgirard

    tgirard New Member

    Feb 18, 2008
    Correct. In practice, about only 6 of those really affect me as I might actually watch them. I don't have any premium channels and only subscribe to the sports tier in the 600's which isn't provided via SDV.

    I have a S2 with a standard def STB in the bedroom, so I can still watch almost everything I want. HistoryHD and WeatherChannelHD are the only two that I really miss out on.

    Hopefully the tuning resolver will be available sooner rather than later. ;)
  12. laleytx

    laleytx New Member

    Feb 27, 2008
    I'm working with TWC-SA to get my TiVo HD box up and running... but after 2 truck rolls was only getting analog channels plus local HD (which don't work without the CableCards...) but I wasn't receiving any HD package or digital tier channels.... seems to be a provisioning issue... but what do I know?

    Truck Roll #1 - 2/22 - Install... for $29.99

    Techs installed an M-Card read the host ID and MAC address to someone at TWC, and left saying the digital tier channels would show up "in a few hours..." Umm... nope. The tech told me they were told to try to talk me out of using CableCard... I told them that I had been through 3 SA 8300HD DVRs... none of which recorded HD shows without major problems (audio or video loss) after a few months of use...

    Truck Roll #2 - 2/27 - Install ReDeux

    Nice tech... checks levels at the pedestal, Scientific Atlanta House Amp, and the TiVo HD box... all ok... STILL decides on running a new cable line from the ped to the house to eliminate any potential signal issues... Tries repairing the M-Card with no luck... also tries switching from one M-Card to two S-Cards... no luck... still only getting analog plus local HD... nothing over channel 112.

    Truck Roll #3 - 2/28 - The tech called TiVo and ASKED QUESTIONS! (Tech #1299)

    Most thorough tech yet. Checks levels everywhere... Talks with TiVo tech supports and completely resets the box. Tech said he found that the "standard" codes were missing and had to be "forced"... Whatever that means. Removes both S-Cards, resets the box and the account and starts the CableCard install from scratch pairing each card one at a time... and... SUCCESS... except for the SDV channels... which seems to not mesh with the FCC compatibility requirements.

    It looks like the easy way to do it it to micromanage the techs to do the install right the first time... TWC should be better at this, both for saving the customers frustration and saving TWC money for more truck rolls.

    The funny thing is - if I could have picked up the CC and done the install myself, TWC would have saved three truck rolls and I would have working TV a week earlier.

    UPDATE - Time Warner San Antonio's Programming for CableCard is outright lousy. The only channels available in HD are TNT, ESPN, Discovery HD Theater, Fox SportsNET, MOJO, and Universal HD... Meaning I'm not getting 19 channels that should be available.

    Any update on when the proposed SDV adaptor will be available?
  13. derspiess

    derspiess New Member

    Jul 10, 2007
    I just took the plunge with my TiVoHD that arrived yesterday (was on the fence but could not pass up the $199 refurb deal). I have an "all day" appointment with TW-Cincy set for Tuesday since that's the earliest time & my wife should be home all day.

    I'm sure it was for nothing, but when I made the appointment, I asked that the phone rep mention in the work order that I am requesting a multistream card.

    Wish me luck...
  14. Hot Karl

    Hot Karl New Member

    Feb 27, 2008
    I am a TW Customer in the Milwaukee area.

    The TW representative I spoke told me that TW CableCards only work with "Series 3" Tivos. I took that to mean both TivoHDs and proper Series 3 Tivos (because, as I understand it, they have the same architecture.)

    Could any of you verify luck with using a TivoHD and Time Warner Cable Cards?

  15. skaggs

    skaggs AlbanyHDTV

    Feb 13, 2003
    Albany, NY
    TiVo HD works with TWC issued cable cards. I have two TiVo HD's and Albany TWC. Make sure you request multistream cards (or "Mcards"). The cust. service rep on the phone may try to tell you they don't have them, but they do. Ask the CSR to "humor" you and place a note on the work order to request Mcards. The field technicians know what they are.

    Just don't be surprised when you don't get half or more of the HD channels because TWC uses switched digital video technology.
  16. DaveDFW

    DaveDFW Member

    Jan 25, 2005
    Richardson, TX
    I just read that Time-Warner in North Texas is planning to roll out more HD channels in Dallas, Mesquite, Plano, and Richardson on March 27:

    golf/versus hd
    a&e hd
    food network hd
    hgtv hd
    national geographic hd
    history channel hd
    tbs hd
    cnn hd
    fsn sw hd
    and two unknown hd channels coming two weeks later

    In those four cities, we should be in good shape with our Tivos. But they also say the "outlying" areas (which I guess means everywhere else?) will get these channels by the end of 2008, but delivered via SDV.

  17. gamo62

    gamo62 Member

    Oct 12, 2002
    I would call back and verify that your request was actually added to your ticket. And make sure the tech knows to bring at least two cards with him. I was told that they are getting away from the S-cards in lieu of the M-cards.
  18. derspiess

    derspiess New Member

    Jul 10, 2007
    I'm reasonably satisfied she added that in there-- she said something like "I don't know what that means, but I'll make sure it they know".

    And at this point, I'd rather take my chances on the tech showing up with just one card rather than wait forever in a call queue :rolleyes:
  19. tiarksd

    tiarksd New Member

    Feb 25, 2008
    I just go a Tivo HD up and running with TWC using cable cards. The experience wasn't too bad thanks to these boards.

    When I called to order they had no problem putting the order in, but said I could pick them up and install them myself. After I questioned the rep on this they came and said their tech would have to come and install them. Saved myself a trip across town.

    They only support the single stream Scientific Atlantic cards. Install seemed to go ok. Went through the setup again ( i had been playing for a few days via antenna). Seems like the TivoHD needs to be reset/reboot once the cable cards are activated. Kids found out that only one of the cards was fully functional :-( I recommend going to the cable card menu and verifying both cards after install.

    Quick call to TWC customer service to reset the cards (rep knew exactly what to do), reset of the Tivo HD and I was fully functional.

    Now the bad news: as noted elsewhere TWC puts copy protect on all channels including local so TTG is nonfunctional. I'm off to look up the FCC regs, make the calls, letters etc. :-(


    $20 install (not sure if thats per card, we'll see when we get the bill)

    3/19/08 Update - Looks like they took the copy protect flags off the local channels this weekend. TTG is at least working for the local channels now.
  20. Mar 1, 2008 #2960 of 6277

    bitfactory New Member

    Mar 1, 2008
    These are the ONLY channels in HD you can get with the CCs on a TivoS3 (I take it you can get the locals in HD, too)?

    I'm so disgusted by the SA 8300HDC box and their new Navigator software. It's, without a doubt, the worst piece of software I've ever had the misfortune of using.

    That said, can someone give me the full list of HD channels you can get with a S3 w/CCs in Cincinnati? I'm either going Tivo or *TV - I've had it with the new software.

    Thanks so much.

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