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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. bweiss

    bweiss New Member

    1
    0
    Feb 20, 2008
    I'm in the SoCal area; use Time Warner Cable. Just plunked down 300 for a TIVO HD. Time Warner cannot seem to figure out how to get the cable cards to work. I only get half the channels. I've done my research and KNOW that the card is not "paired" to my TIVO set but TWC keeps saying it is and they keep sending out techs to my house. Be careful - the folks at the cable company are not trained in these complicated cable card issues.
     
  2. gamo62

    gamo62 Member

    498
    0
    Oct 12, 2002
    Here in Cincinnati, with the TivoHD and the Digital Tier, I was told that we are unable to get most channels above 964. No TNT HD, Mojo, Universal, HD Net, ESPN, ESPN2, A&E HD, History HD, TBS HD. Channels 969, 970, 975, 976, 978, 979, 980, 981, and 982 are supposed to be on the Standard HD tier. none of these channels are listed as being part of the "Digital" tier. Supposedly, you can get Standard service and hget these channels. Anyone in Cincinnati have these channels or a reason they are not available?
     
  3. sidp78

    sidp78 New Member

    16
    0
    Oct 12, 2003
    hey guys ive researched and researched and talked to tivo and time warner 2 dozen times and still nothing. this is my last resort and maybe one of you can help me out. so here is all the info you need:
    i had a tivo single tuner 140 hour and it died last week (3rd tivo to die in less than a year!). so tivo replaced it with a dual tuner series 2. the way i have it plugged in is directly into the cable output in the wall. the REASON i have it this way is because i have split the cable signal and have the other coxial going to my time warner DVR cable box. the cable box is NOT connected to the Tivo. they are completely independent of each other. the reason i wanted this setup was so that i can have tivo record all of my shows without problems or conflict, AND i can have the cable box DVR record in high def at the same time (or even just watch live tv in high def) while the tivo is recording. with my old single tuner tivo, this setup worked fine, and i recieved all channels from about 1-76. now the problem is with this new tivo dual tuner, i only get about channels 1-30 and cant get any of the other channels above it. yep i have it setup for NO cable box...yep i double checked and all channels are listed in my channel list...im just SO frustrated and have wasted so many hours on this, but frankly, i love to watch tivo with my wife during quality hours and also download it to tivo to go when we travel. so this is important to me to making it work. anything you can do to help would be SO appreciated.

    on a side note: i even set it up the way its supposed to be setup through the cable box, just to see if it worked. i DID recieve the channels above 30, but it created more problems because when the cable box DVR was recording something, the tivo got screwy and couldnt switch the channels on the cable box and would then record whatever the cable box was recording, even though it thought it was recording something else frmo my season pass. this setup just wont work.

    some options i have considered: give up on tivo alltogether. get an tivo HD and use cable cards. go back to a single tuner tivo and see if that works again.

    im nto sure what else to do but these options are obviously not simple or cheap alternatives. PLEASE HELP GUYS!!!
     
  4. m_jonis

    m_jonis Member

    636
    0
    Jan 3, 2002
    Albany, NY
    This should probably be in the Help Forum or even the Dual Tuner section.
    That being said, it's quite possible your cable company only has channels 1-30 as "analog" and able to be received by a regular tuner. Do you get all channels above 30 if you connect the cable to your TV? (I know you said your old setup worked, but maybe your Cable CO changed things)? Also, just because the channels show up in the Tivo guide list does not mean you actually GET them.
     
  5. sidp78

    sidp78 New Member

    16
    0
    Oct 12, 2003
    if i hook the cable directly to the tv i dont even get the basic cable channels....just a few local channels
     
  6. gamo62

    gamo62 Member

    498
    0
    Oct 12, 2002
    Sounds like you may have a trap on your line.
     
  7. flynndt

    flynndt New Member

    11
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    Jan 17, 2008
    Newburgh, NY
    I've posted this in the TivoToGo forum, but haven't found much help yet. I'm wondering if anyone else is having issues with many channels having copyright protection flags on them? I recently upgraded from my Series 2 to the Series 3 HD, and TW installed 2 Mcards in the Series 3. With my old Tivo, I never saw a flag. With the Series 3, initially everything was flagged except a couple of the major networks in HD. I called Tivo and they said it wasn't the unit. I called TW and at first was told the flags are imposed by the networks and they have nothing to do with it. Then I talked with a supervisor and told her I thought the major networks legally couldn't impose a flag, and I complained that even PBS was flagged. She called me back a few days later and said that she had sent my case to the IT dept and that the problem would be fixed after 6pm that evening. Now the flags are gone on everything up to Channel 25 and the major networks on HD. None of the channels I watch can be transferred except Discovery (analog, not HD). I put another call in to the supervisor and she's looking into it. I pointed out to her that there are some shows that run on both Discovery and the Science Channel and that the same show is flagged on Science Channel but not Discovery. Obviously this isn't coming from the network. Anyone else experiencing this?
     
  8. DaveDFW

    DaveDFW Member

    523
    0
    Jan 25, 2005
    Richardson, TX
    Yes, Time-Warner in DFW also marks practically all the digital channels as 0x02. This doesn't prevent recording, but does prevent MRV'ing.

    If you're not able to record at all, it sounds like they're flagging as 0x03, which expires the shows after 90 minutes.

    TTYL
    David
     
  9. m_jonis

    m_jonis Member

    636
    0
    Jan 3, 2002
    Albany, NY
    Yes, TW Albany, NY has ALL channels set to 0x02. They did this when they implemented SDV about a month ago. I complained and they fixed it (supposedly) and emailed me stating that they were now adhering to "Corporate Policy and FCC Regulations". However, they only set the Local HD channels to 0x00. All the rest (including analog locals and PBS) are still set to 0x02. A blatant violation of FCC regs. I've submitted a formal complaint to the NYS PSC (for all the good it will do).
     
  10. flynndt

    flynndt New Member

    11
    0
    Jan 17, 2008
    Newburgh, NY
    Sorry - I edited my initial post to say most channels are flagged so I can't transfer to PC (I can record them). The CCI byte code is set to 0x02 on these channels. I have TWC out of Newburgh NY and I'm just hoping the supervisor will actually be able to help me with this. I'll post any results I get.
     
  11. cwoody222

    cwoody222 Active Member

    11,148
    1
    Nov 13, 1999
    Buffalo, NY
    Took my one friend with a new TiVoHD and TW CableCARDs 2 weeks and 3 truckrolls until she could get ALL her channels.

    It was their mistake, in the end. Surprise!
     
  12. subVert

    subVert New Member

    16
    0
    Aug 1, 2004
    Staten...
    All I can say is wow! I had myself all worked up from reading the horror stories on my forum, but Time Warner actually sent someone who had seen a TiVo before. Showed up at about 9:15 for an 8am-noon window. I was worried because it been snowing here for hours and the roads look bad. I asked for two cards when I made the order, didn't specify single or multistram . He came with a bunch and said, "Let me try a multistream First".

    He wasn't the fastest at navigating the TiVo menus, but he knew what he was looking for and got it up and running in less than 30 minutes. It took about 10 minutes for the cablecard to be recognized to his satisfaction and then he called in and the channels started to pop up.

    I didn't get rid of my TWC DVR yet, so I've been toggling between them and was amazed to see that the TiVoHD output seemed much sharper.

    He told me that there were three guys who handle the cablecards in the area, but I don't know if he meant Staten Island, or all 5 boros.
     
  13. JYoung

    JYoung Series 3

    28,991
    132
    Jan 16, 2002
    Los Angeles
    I just found out that Time-Warner is adding a digital programming fee for additional CableCards in Southern California.
    http://www.timewarnerla.com/pricingGuides/


    If I get CableCards for my S3 and HD, I have the sneaking feeling that they'll claim that dual Cablecards in the S3 count as an additional receiver.

    So potentially, $7.00 a month for the Series 3 and $4.25 for the HD, assuming they give me an M-Card.
     
  14. gamo62

    gamo62 Member

    498
    0
    Oct 12, 2002
    I was told by a tech here in Cincinnati, that the warehouse now carries MStream cards. I have an appointment on Sunday for them to come and swap out my 2 singles for 1 multi. Ever since I upgraded to the digital tier, I get some channels on one CC, and some on the other.
     
  15. gamo62

    gamo62 Member

    498
    0
    Oct 12, 2002
    ***Update***
    A tech was scheduled for Sunday, but called during his arrival window and said that he was unable to get CC's because of the warehouse being closed on the weekends. Called and got a $20 credit for a no show.

    This morning, one did come out, took out the two S-Cards, and put in one M-card. As soon as the firmware update was done, he paired the cards and everything works. The firmware update took most of the time. About 30 minutes.

    So. If you live in the TWC Cincinnati converage area, M-Cards ARE available. If they say otherwise, refer them here.
     
  16. aymanme

    aymanme New Member

    78
    0
    May 8, 2001
    Austin, TX
    For over a year my system worked semi successfully (TWC Austin, TX), meaning I could reboot one/day and it would work ok.

    All of a sudden last week one card stopped receiving any control messages so I was limited to analog only. I called and an actual TWC tech came (not a contractor). After calling the mothership, the determination was made that one of my cards was lost and the other belonged to another customer. The whereabouts of the cards assigned to me is unknown. They replaced the one card that was reported lost with another new M stream card. So I am happy in that respect, but ... in passing I thought that the technician stated since he gave me another card, I would now have 3 on my account. Does anyone know if that is true ... it stinks to not get all the channels, but to pay extra for that opportunity is even lamer.

    Way back in Jan of 07, my posts are here somewhere about how many techs and cards it took to get it working (and I am 100% certain that is where the card mixup took place).
     
  17. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    You should absolutely not have any extra cards on your account. Whenever a tech does a swap the card they are swapping goes into the tech's inventory list. The tech does a weekly inventory count, so it would show him missing a card. Not good at all for the tech. So, send me a pm with your contact info and I can tell you exactly what is on your account and what you are getting charged for.
     
  18. gamo62

    gamo62 Member

    498
    0
    Oct 12, 2002
    Here in Cincinnati it's a little different. They pick up the CC's at the warehouse on the day of the call. The tech who came out on Monday brought two M-cards from the warehouse just in case one did not work. Fortunately it did.
     
  19. JimWall

    JimWall Member

    99
    1
    Oct 19, 2002
    In Cincinnati I can get TNT HD, ESPN, ESPN2, A&E HD, History HD, TBS HD on my cable cards. Some used to be SDV but were changed in the last month. I could always get TNT HD and Discovery HD.
     
  20. gamo62

    gamo62 Member

    498
    0
    Oct 12, 2002

    Since I got the new M-card, I get all of those as well. How does one tell if a channel is SDV? Thanks.
     

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