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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Lorcane

    Lorcane New Member

    Feb 11, 2008
    South Texas
    From reading other ppls posts, many of the cable companies are adding new channels by using Switched Digital Video (SDV) Cablecards can't tune those channels in, because they are unidirectional, and SDV requires bidirectional connection. However, the sales rep should have been able to tell you which stations are SDV, so her ability to be specific was a load of bull$%(@.

    Here is a link to the SDV forum channel

  2. bobrt6676

    bobrt6676 Member

    Dec 31, 2007
  3. trol1374

    trol1374 New Member

    Dec 10, 2007
    I bought a TivoHD and got the Mcard all set up and going. Next billing cycle my monthly bill jumped some 40 bucks. After a few calls, they get it back to where it was. Next bill, back up again. Few calls later they admit that since I no longer have a "box" that the promo price I was getting is null and void. They said they couldn't override the system. Talked with a manager and said she would send me a cable box and I get my promo price for a year. After all was said and done, I ended up with a cheaper monthly rate by getting the box (no charge). So, I do have my Tivo going and just have the box on another input.
  4. DrWho453

    DrWho453 New Member

    Jul 16, 2005
    Raleigh NC
    Just to clear up some confusion here. Its not the cable card thats the problem. Cable cards will work unidirectional or bi-directional. Its the device that needs to be bi-directional. The tivo HD and series 3 are not bi-directional devices so PPV, On-Demand, and SDV will not work as is. The tuner resolver is supposed to fix the SDV issue.

    If tivo were to go bi-directional, it would probably be in a future release of the hardware.
  5. drumdude

    drumdude New Member

    Dec 25, 2007
    You lose TBS, A&E, and MTV HD channels here in Charlotte NC. That's 3 but well worth the loss. The TWC DVR is absolute junk. We tried them.
  6. DrWho453

    DrWho453 New Member

    Jul 16, 2005
    Raleigh NC
    Hmm, interesting. Here in Raleigh we get TBS, A&E, and MTV HD. Originally we couldn't get them but within the last couple of months they have been available on through the cable card. Although as SCSIRAID said somewhere on here they changed the compression and quality of other channels to do this. I don't watch them anyway so they I don't care that they are active or not except if I am going to be paying to have them, I expect to be able to watch them.
  7. Lorcane

    Lorcane New Member

    Feb 11, 2008
    South Texas
    Just got the 2nd cablecard up and running on my TiVoHD. The technician was told but the phone operator that TiVos and Motorola cards have an issue. Supposedly the cards or the TiVo will lose the channel list. A reboot is required to get them back. Anyone know about this problem?
  8. falvarez

    falvarez New Member

    Feb 16, 2008
    i purchased a TiVo HD Box and ordered two cablecards from Time Warner Cable.
    They first send a tech to install the cablecards, he was not able to get it to work. The next day they sent two techs. i was told by the techs that the Tivo will not work with their cablecards, and i will have to use one of their motorola dvr box. Is there anyone in inglewood having the same problem. Time Warner Cable needs to contract more professional installers!!!!
  9. cramer

    cramer New Member

    Aug 14, 2000
    Wrong! They are required by law to support any certified device -- which the Tivo HD is. Call Tivo, Inc. Then file a complaint with the FCC and your local franchise authority.

    It doesn't matter if their techs are idiots that will say such things. They said it, and the cable company is on the hook for it.
  10. Midwest User1

    Midwest User1 New Member

    Dec 4, 2007
    Just an update. In the Milwaukee, WI. area I'm now getting the 5 additional HD channels that I had lost when switching from the Scientific Atlanta to my TIVO's. They must have taken these 5 channels OFF of the SDV network. Now I don't have to wait for the tuner resolver. I'm now getting ESPN2 HD, TBS HD, HGTV HD, HDT HD, A&E HD. I just noticed this yesterday but it had to have been within the last few days at the most that Time Warner started sending them.
  11. miller890

    miller890 Member

    Feb 15, 2002
    In the past, I have had random channels go black which appeared as if they implemented SDV on those channels. It seems to occur on Sundays where I think they must hit all the cable cards to make sure they are in sync with what you are paying for. I have rebooted and this does not fix the problem, called TWC and asked them hit the cable cards. Typically the person asked if I had rebooted, then tries something which doesn't work. They stall by asking for the serial number printed on the cards, which they already have on the account (I never pulled a card for them.) They place me on hold and get someone that knows what they are doing and that usually fixes the loss of random channels. I think they must have a different process for the two different card types because they usually try a few times with the M-Cards. In the past year this has happend on four occasions with both S-Cards and M-Cards in both of my S3s.
  12. jdh2005

    jdh2005 New Member

    Apr 1, 2006
    Well looks like they still don't have a good handle on it - my S3 is working fine with 2 single stream but they took my dad's tivoHD and can't get any cards working - they claimed they had #1 working today but when they brought it back it's not (unfortunately when I showed up they had it going through setup again so I couldn't check until after the manager left - he doesn't know anything anyway...)

    They claim they don't have multi-stream cards and can't get the single stream working... they also claim to have worked with the tivo support but I'm not sure I believe them :mad:

    Not sure what to do now - too bad we don't have someone local who can help like cableguy763 in Austin...
  13. scurby2

    scurby2 New Member

    Feb 6, 2008
    Hi, I have TW in orange county. I want to get the tivo hd box and cable cards. I currently have the tw cable box on my hdtv. What am i going to sacrfice? Am i going to lose the On Demand functions (Howard TV)? Anything else I will lose it I go with Tivo hd? Thanks
  14. bobrt6676

    bobrt6676 Member

    Dec 31, 2007
    Switching to TiVoHD you will lose:
    1. All on-demand programming. (Including HBO/Showtime on-demand.)
    2. If Orange County TWC uses SDV some HD channels
    3. About $400 ( TiVoHD, CC install and network adapter)
    4. Time (TWC may or may not get CC’s right.
    5. Possibly more per month charge depending on what the charge is for CC’s per month and TiVo per month charge

    Switching to TiVoHD you will gain:

    1. Higher Quality picture
    2. Superior DVR functionality
    3. NETWORKING!!!!!
    4. Amazon unbox
    5. NETWORKING!!!!!
    6. Expandability(can you say 1TB or more)
    7. TiVo community(great support from the Experts here)
    8. Possibly less per month. (1 M-card, MSD or Lifetime)

    Can you tell I love the networking capabilities!!;)
  15. DrWho453

    DrWho453 New Member

    Jul 16, 2005
    Raleigh NC
    You forgot items 9 and 10. NETWORKING!!!!! :) he he he LOL
  16. NYDR27

    NYDR27 NYDR27

    Mar 23, 2006
    New York
    Having read this thread and all of the troubles that people are having with their Tivos and getting their cable cards to work got me really down about having my own installed. But having had my Cable Card installed today, I feel obliged to let anyone reading this thread know that I did not have any troubles getting mine to work and that there is hope. Not to rub it in anyones face but Its kind of depressing having to read all of these horror stories.

    I had a multi-stream SA card installed in Manhattan just in case anyone was wondering. The only time the cable installer deviated from the Tivo Instructions was when the Cable Card performed a 20-30 min firmware upgrade. Other than that, everything went really well. I performed a guided setup afterwards and all my channels came up.

    P.S.- If you're only getting 100 channels, then it's because you need to repeat the guided setup a second time after you install your cable card. I know it's been mentioned before but it seems like an easy mistake that alot of people make. My installer said he gets one of these Tivos about every other month or so but he likes the practice. Sorry for the long post.
  17. xcfmx

    xcfmx New Member

    Feb 18, 2008
    Addison, TX
    Time Warner North Texas (Dallas) appears to not have their act together yet. Tech came out today and installed the cablecard but it hasn't properly paired. I received the basic digital channels but none of my HD Tier and expanded digital channels. Conditional Access screen shows Auth:MP instead of S or Subscribed. I've called twice and nobody can fix it. I believe (almost sure of) that the problem is the "data" number is not entered in the computer on their end, but the person i spoke to says it wasn't anywhere on his screen to enter...

    How can I get this fixed without losing my sanity?
  18. nhw3w

    nhw3w New Member

    Aug 3, 2006
    Is it possible that TWC NYC has turned the corner on cablecard installs with TiVo?

    My installer came last Friday to get my TiVo HDs (2) up and running. Although it took about three hours becuase the cards had not been provisioned properly and there we long "queues", I finally got all my channels about 1 hour AFTER the installer left.

    I begged him not to leave mentioning the horror stories from the forum but his dispatcher demanded that he leave.

    So far so good but I did experience a random reboot yesterday...seems OK now.
  19. DaveDFW

    DaveDFW Member

    Jan 25, 2005
    Richardson, TX
    You'll probably have to get a truck roll--we as customers can't talk to the guys who provision the cablecards. It sounds silly, but they'll send out someone to relay numbers over the phone.

    This how it will probably happen:

    * Onsite tech will read the number from the screen
    * Onsite tech will transcribe it to a piece of paper (hopefully without error)
    * Onsite tech will call someone
    * Onsite tech will read off their handwritten notes (hopefully without error)
    * The person on the phone will write it down (hopefully without error)
    * The person on the phone will transcribe their written notes into the system (hopefully without error)

    The possibility to screw this up is enormous.

    Keep checking the "conditional access" screen when they're pairing the cards. For the M cards TWC is using in DFW, you'll have to see "Val:V" before you'll see the encrypted channels. You'll have to back out of that screen, and go back in to see any updates.

    When they're hitting the cards, you'll see weird things in the Tivo interface. Like "Cablecard not inserted," "Error 161-4," "path/path/path/file not found," you can ignore all that. The Tivo doesn't handle the cablecard initialization very gracefully. Just acknowledge the error, and go check "conditional access" again.

    There is no delay in the provisioning process--it's practically immediate. If you're not getting your channels when the tech is there, they will not fix themselves after he has left.

  20. devilsushi

    devilsushi New Member

    Feb 3, 2008
    El Paso TX
    Lessons Learned:
    Just a heads up, El Paso's TWC is still messed up, majority of the (contracted technicians ) do not know how to install the cable cards or know the difference btw SS and MS Cards, on top of never seeing one before. They say swing by the warehouse to see if they have any but in the past week they say its out of stock when the main office (which is in front of the warehouse) say its in stock. Local tech support says a TWC technician not a contractor has access to it.
    Request a in house Tech and a MS Card, and better to call for an appointment then walk in and get one since the front desk people do not know much and its not worth waiting in line as its always busy.

    A week of Frustration, and the highlight of the breakdown in communication, I wish I was still in the Los Angeles or San Diego Area... btw theres no ETA on SDV in ELP.

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