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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    Still requires a truck roll though considering it took them almost 8 hours to an M-card working, I'm pretty sure they lost money on the install fee on this one. (One small victory for us... :p)
     
  2. Lorcane

    Lorcane New Member

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    Feb 11, 2008
    South Texas
    Can someone post a pic of what a motorola m-card looks like? The TW guy left at 8:30pm (he has been here since 6:00pm) and my cable cards still are not working right. We tried 4 different cards. The cable card operator said they where m-cards and set the system up that way. The local dispatcher said they are m-cards, however; my TiVo says they are s-cards. The TW guy and I agreed that the M on the card was just the motorola logo, same one that is on the razr. The TW guy rescheduled an appointment for my tomorrow at 3:30pm and he is going to come out again. I'm hoping that the local cable card dude knows what to do. He goes home at 5pm. Again I'm looking for a way to tell from just looking at the cable card if it is an m-card or s-card.
     
  3. SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    You didnt say which TiVo you have. The S3 will always call an M-Card an S-Card as it uses it in S-Card mode.
     
  4. noname_com

    noname_com New Member

    25
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    Nov 30, 2007
    CABLEGUY763 --- I am here in austin and want to say thank you for all your help with the TWC customers on this forum. It goes way beyond the call of duty. If you are ever at the draught house or gingerman here in austin give me a shout out, you will have an open invitation for a pint on me. or if homebrew is your thing I will set you some aside the next time i brew. You deserve it. I cannot imagine where most of these people would be right now with out the help of a cableguy763. A BIG SHOUT OUT AND THANK YOU!!! I am sure this goes for alot of other people on this forum as well.
     
  5. Lorcane

    Lorcane New Member

    33
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    Feb 11, 2008
    South Texas
    I have an HD TiVo. I still would like to see a pic or a way to physically exam a cable card and tell if it is an M-card or S-card. The pic on the motorola website shows M-Cards as being red and saying M-Card on them, but I'm not sure if that is the real image or a placeholder image.

    I currently have only 1 card installed, and it is allowing me to tune any non-encrytped channels, however; when I look at the conditional access screen I do not have a vaild host number, and most fields are either unknown or 0. The connected field says yes.
     
  6. briangraf

    briangraf New Member

    7
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    Aug 23, 2007
    Hello everyone.

    I have a Series 3 Tivo, which I am trying to get hooked up with Time Warner Cable (formerly Adelphia) in Northeast Ohio. I had an installer out last weekend to install the CableCARDs. He brought two S-cards, the first worked immediately, the second started a firmware upgrade, which the Tivo said could take up to an hour to complete. The installer left while this was in progress and told me that I would likely need to call into their office to get my cards activated once the update was complete. After 9 hours of waiting for the upgrade, I gave up, ejected the bad card and happily used my Tivo in single tuner mode while waiting for another truck roll to replace the bad card.

    I had the installer scheduled to come last night between 6pm and 8pm - so that I could be home to make sure it went well. The installer called my house at 4:00 and asked my wife if he could come by early. She agreed - i had given her basic instructions in case i was late. When the installer got there, he confidently told her that the problem was that our tivo didn't need two S cards, it needed 1 M-card. She had no reason to doubt him and he even showed her a variety of channels as "evidence" that it worked. Of course, they didn't try the dual tuner functionality - as that wouldn't have been possible with a single M-Card in a Series 3.

    So, I get home. See that clearly there is only one tuner working and call Time Warner back. After 20 minutes on the phone waiting for the CS rep to relay my questions to "dispatch", I'm told that two turners simply wont work in my tivo and that if I want more of an explaination than that, I will have to wait 48 hours for someone to call me to give me an explaination - i'm not holding my breath.

    I called back to CS and got a different rep. Asked to scehedule another CableCARD install and was told that my account was flagged and that they refused to provide a second card.

    Any ideas? Am I stuck?
     
  7. dm-mm

    dm-mm eltiT resU motsuC

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    May 31, 2006
    Ohio
    Which area of former-Adelphia are you in?

    I have a working S3 with two cards. My head-end is in New Philadephia.
     
  8. briangraf

    briangraf New Member

    7
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    Aug 23, 2007
    Macedonia
     
  9. dm-mm

    dm-mm eltiT resU motsuC

    73
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    May 31, 2006
    Ohio
    I had to get them involved with my initial installation. Be polite but firm and you'll get results.
     
  10. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    I'm with TWC in Dallas, and I just had two cablecards in an S3 show as unpaired today. The conditional access screen showed "Val:?" which means it's not working.

    (I have two others in another S3 that were unaffected.)

    I tried to get the first-line phone support to check the numbers, but she absolutely wasn't interested, "Yeah yeah yeah, they look fine."

    So of course TWC required a truck roll for this. So when the tech arrived, I heard him talking to dispatch, who told him to check the data numbers, as they'd been having problems with those changing.

    Sure enough, when we compared the host ID and data displayed on Tivo with those in TWC's system, the datas were completely different.

    This sounds very weird--is this a head end problem with TWC, or is Tivo spontaneously changing its data numbers?

    This particular S3 has been up and working for at least two months with no issues.

    Anyway, it ended up being a 5-minute service call to repair the cards' configuration.

    TTYL
    David
     
  11. cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    The host id with your Tivo will always stay the same. Sounds like they screwed something up.
     
  12. DaveDFW

    DaveDFW Member

    523
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    Jan 25, 2005
    Richardson, TX
    Yes, neither of my host IDs had changed, but the next line on the pairing screen, "data," was different. I'm not sure where the data numbers come from--are they embedded in the cablecards?

    TTYL
    David
     
  13. briangraf

    briangraf New Member

    7
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    Aug 23, 2007
    Thank you very much! That was exactly what I was looking for.

    Update: It took a little over a week, but TW responded to my letter of complaint. They say that they will be sending "their best technician" with another CC this coming Tuesday (3/4/2008). Will update again with the results. Thanks again dm-mm.
     
  14. cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    Yes, the cable card id is tied to each cable card. Sounds like somebody fat fingered the keyboard when in the billing system.
     
  15. Lorcane

    Lorcane New Member

    33
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    Feb 11, 2008
    South Texas
    Yippie...
    Got 1 cable card working in my TiVoHD. :) took an hour talking with the tech's tech over the phone. I'm glad the guy who first tried to installed my cable cards left me that number. I did have to reboot the TiVoHD after the card finally got subscribed, for some reason the wrong tuner in the TiVoHD got assigned to the wrong cable card. The guy I talked to on the phone couldn't tell me how to visually inspect a cable card and know if its an M-card or S-card. He said they all look the same. :confused: At least now I have all my HBO and encrypted channels. Hopefully tomorrow I can get the 2nd card up and running. :up:
     
  16. drumdude

    drumdude New Member

    19
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    Dec 25, 2007
    Dealing with HD Tivo and TWC has been the worst experience! After about 25 visits they finally got my 3 Tivo's working. It definitely was more trouble than it's worth. In a year I plan to switch back to DirecTV.
     
  17. Lorcane

    Lorcane New Member

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    Feb 11, 2008
    South Texas
    I don't think it is TiVo's fault. I last night I finally found someone who knew what they were doing... took 30 minutes to get the card intialized, activated and subscribed. TWC needs to train their people better in the region where I live. What worries me is in the Austin area a few hundred miles north of me, TWC is starting to used alot of the digital switch channels. My line up only as a few, like the west coast HBO, Cinemax, and Showtime. I'm not sure if TWC is doing that because they need more channels or if they just want to make us cable card user suffer more for not using their cable boxes. Either way my region is so far behind, we only have about 12 HD channels in the line up.
     
  18. MicahG

    MicahG New Member

    11
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    Feb 15, 2008
    Hey everyone! I've been reading over pretty much this whole post and it's been totally helpful. I'm currently a TW Digital Cable subscriber with DVR-STB and am really considering the move to Tivo. I wanted to just reconfirm some things that are kind of lingering for me.

    Going Tivo with TW CableCard is definitely cheaper than using the STB right? I'm really trying to cut back on bills

    Also, with the CC... the way it works is that the CC(s) are plugged in to the Tivo and I receive programming through that. And the cost of the CC's vary, but seems like they are around $1.75 in my area (Huntington Beach, CA). Is there any other programming costs on top of that $1.75/mo? Like does it work the same as the STB where I have to pay certain amounts for certain Tiers? Or does the CC gives me all the channels it's capable of and I'm simply just paying the $1.75/mo?

    I really appreciate how helpful this thread and forum has been and I'm really looking forward to joining the Tivo community!

    Micah
     
  19. Pars22

    Pars22 New Member

    1
    0
    Feb 15, 2008
    I'm considering moving from my TWC Explorer 8300HD to a Tivo S3 for the better video quality but a woman from TWC (that did not appear to be very knowledgable) told me in addition to losing In-Demand that there would be other HD channels that I would lose. She couldn't get specific on which ones - it sounded like a lame job of keeping me from switching to Tivo -

    Is anyone aware of channels that are unavailable if using Tivo S3 and CC's?

    Any plans on the S3 being functional w/bi-directional CC's?

    Thanks for your expertise!
     
  20. MickeS

    MickeS New Member

    25,884
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    Dec 26, 2002
    AZ
    The TiVo with CableCARDs will replace your set top box. Whether it will be cheaper monthly with TiVo subscription + CableCARD rentals, not counting the cost of the TiVo, depends on what you have now, and what service tiers you have - a cable DVR often costs more than a TiVo, but a cable box will generally cost less. You'd need to look at the costs where you live.

    You will still need to subscribe to the tiers, just like with a cable box. The only thing the CableCARDs do is replace the cable box.
     

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