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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    If you have a cable box, the channels are where the guide says. Thus the asterisk. Not trying to go in circles with you at all. :) You are feeling the pain of many clear qam only users.:eek:
  2. jmbissell

    jmbissell Member

    Dec 4, 2006
    Greenville, SC
    I understand that you're not trying to give me the run-around. Seems like the TW office thinks there is a problem or else they just roll a truck for every issue even though I tell them that others are having the same problem. No wonder my rates keep going up.

    I don't want a cable box and can keep getting the local stations w/antenna. My TV only has one coax input so I'll just use the 82.x-84.x mappings on TW for the local channels. The previous TW channel guide did not specify that you needed a box to get the 15xx channels. IMHO, it's hardly "clear QAM" if I have to get a box. And the channels are hardly free if I have to pay for a box every month. TW may be within the letter of the law but certainly not the spirit.
  3. Feb 1, 2008 #2843 of 6277

    jhaggs New Member

    Jan 31, 2008
    Plano Texas
    I just had an M card installed in the Tivo HD box in the North Dallas area. I am getting all channels up to around 100 and then I lose many channels just over 100 and the HD tier. I get the local HD's however. I have called tech support numerous times and they try to hit the cards but no change just a gray screen. A tech was to come out last night but never showed so I am supposed to get a call back today but so far nothing there. I notice on the gray channels I am supposed to get when I go into conditioanal access the Auth is coming up Auth:MP instead of Auth:S or Succeed. Anyone else seen this and any suggestions on what might be happening and where to start on this?
  4. Feb 1, 2008 #2844 of 6277

    Myphsto New Member

    Oct 22, 2002
    I have it on good authority that Time Warner is not currently doing SDV for several channels that do not display on cable card devices-- yet we do not get them. The reason is if they offer these channels to cable cards per the FCC regs they have to ALWAYS offer them to cable card users. Many of the new HD channels are being left off the cable card programming that are not SDV because of this. Time Warner wants to leave the door open for doing SDV on any channel it's not currently providing to cable cards because right now cable cards can't do SDV.

    Here is how to detect if a non SDV channel is being left off of your lineup on purpose for these reasons.

    Tune to the channel number. If you get a GREY screen it is a channel that is SDV or you do not subscribe to. If instead you see the default Time Warner channel (scrolls PPV movie ads etc over and over) it is a non-SDV channel which 'could' be allowed to be seen on your cable card but is not.

    I currently should be able to get these channels that are non-SDV AND are part of my package but I cannot because they have been left off the programming for cable cards.

    117 ESPNU
    157 NIKTON
    164 FPN
    172 LOGO
    188 MPLEX
    528 ESPN2HD (mentioned here several times)
    *Just added and of course they left off*
    534 TBSHD
    537 HGTVHD
    542 AETVHD
    545 MOJOHD

    If you live in the Milwaukee/Waukesha WI TW area and have cable cards please check these channels. If you see the TW trailer, you're paying for content you could technically be watching but TW didn't program to send to cable cards.

    Call and complain. I know they don't listen, but even without SDV we should be getting what we pay for. They really should be using SDV for channels that do not have a huge market, and leaving the normal channels non-SDV. They can do this, we need to make sure they hear us.
  5. Feb 1, 2008 #2845 of 6277

    stevec5375 New Member

    May 31, 2005
    Austin, TX
    I just received an email today from Time Warner Cable in Central Texas informing me of great new programming:

    1620 - National Geographic HD
    1658 - Lifetime Movie
    1633 - Weather Channel HD
    1680 - Movie Channel HD
    and more...

    Guess what? I can't see any of them. This leads me to believe they are using Switched Digital Video for them. How long must we suffer with the inability to view SDV channels on the Tivo? If I'd known this before I bought it, I would never have made the purchase. What a rip off and a pain.
  6. Feb 2, 2008 #2846 of 6277

    nikki01 New Member

    Feb 2, 2008
    Hey everyone,

    Thanks to everyone for sharing their experiences with TWC. Had a question, and would appreciate any help anyone could give me. I just bought a Tivo HD. I called TWC twice in the past 3 days for info and cablecards. This is what I was told:

    --They do NOT have M-cards. They will have to install 2 cards.
    -30.30 truck roll, 19.99 to install extra card, about 3.50 a month total for both cards together
    -I will get ALL the channels I currently get with my premium digital cable option
    -my triple play package will not be affected

    This seems contradictory to some other posts I have seen here. Is this information correct? My main questions are: 1) Can I get a single M-card here in TWC Manhattan, 2) Will I get ALL my channels? Are there any SDV channels? 3)Does the cost sound right? Will triple play get affected if I turn in my box? The guy is coming out in about 4 days.
    Thnx for any help!
  7. Feb 2, 2008 #2847 of 6277

    ruhmann New Member

    Dec 31, 2007
    Why the heck do they send contractors to install these cable cards?!? The guy was really nice and admitted that he's never installed these new multi-stream cards before. Everything seemed to go smoothly. I couldn't get digital channels but the guy said that they'd work in two hours. It's been eight hours and digital channels still don't work. I'll have to call them tomorrow and I'm sure they'll get it straightened out. This is more a note to everyone else: Don't let the tech leave until it all works. Don't let him/her tell you that it'll work in a few hours. Make him call the central office again. I was an idiot and believed him when he said it would work in a few hours.

    Also, the tech was not at all needed. I could have stuck the card in and called 485-5555 as well. But, I had to pay $35 so some contractor to do it.
  8. Feb 3, 2008 #2848 of 6277

    cableguy763 New Member

    Oct 29, 2006
    Send me a PM with a contact number and I can help get you fixed up. Hopefully all over the phone.
  9. Feb 4, 2008 #2849 of 6277

    spaced New Member

    Jan 10, 2002
    Durham, NC
    Just wanted to share my positive Series 3 install story:

    I just closed on a new construction house. Had TWC install (RoadRunner and digital cable) scheduled the next day with an 8 AM to 12 PM window. Installer called about 9:45 asking to clarify directions and showed up at 10. He was quite pleasant, seemed knowledgeable and worked fast. He had to run a new line from the junction box to the house, install a new box on the side of my house, and make all the necessary connections. He then installed and verified my cable modem. Then on to the TiVo.

    I handed him the "give this to the cable installer" sheet which he read thoroughly and followed exactly. He brought three S-cards with him, took the first, wrote down the serial number and inserted it. He said "They usually send me out on cablecard orders, I've done a few of these before. The big question is who I talk to when I call in." A little anxiety here on my part, but he seemed confident.

    At this point I had to tend to the other installers (security, blinds, etc) that were in my house at the time so I let him do his thing. When he was done, I had a fully working TiVo, digital and HD channels coming in crystal clear. He explained to me he knew it was working because he could see EMMs coming in, showed me the config screen, etc. He thanked me for having updated the software and doing guided setup in advance.

    Total time was 1 hour, 15 minutes. I was nervous about the whole thing from the get-go but everything turned out perfectly and it has worked like a champ since then.
  10. Feb 5, 2008 #2850 of 6277

    gamo62 Member

    Oct 12, 2002
    I have TWC here in Cincinnati. Anyone here know a workaround that allows me not to have to use my cable cards and still get guide data from the digital channels that are passed thru? Such as 12-1, 19-1. All I have is Lifeline. I'm paying $6.95 for the local HD channels that I get as a pass thru. They do show up in the guide, but there are no descriptions. Thanks.
    If I use the antenna to get the channels, the information does show up.
  11. Feb 5, 2008 #2851 of 6277

    zingboy New Member

    Jul 22, 2002
    Just has a Lower Manhattan TWC tech come out to install two cable cards on my Tivo HD. It went incredibly smoothly. He brought two multi-stream(Mcard) cards because of some really complicated S3 install he did yesterday. Only needed one, which saved me money. They had told me they didn't have Mcards on the phone initially. Never listen to the phone reps. Ever.

    The whole install took 35 minutes, which included a firmware upgrade on the cablecard. Totally pleased. Bless Tivo for the "Hand this to your cable card installer" guide.

    And I got rid of 4 cables from the back of my tv – the cable box power cord, the two RF cables and the RCA into the Tivo. Nice and clean.
  12. Feb 5, 2008 #2852 of 6277

    goodbar New Member

    Feb 5, 2008
    I upgraded my Time Warner service in Plano recently. The process started last Thursday Jan 31 and completed today Feb 5. I have a TivoHD and I upgraded to the Digital Tier with HD package.

    I can definitely understand the confusion about Single versus Multi cards. The person who took my order said there were no Multicards. However, the install techs are given Multicards to install.

    After installing cable modem and phone, the first installer installed the Multicard he was given and called in the numbers. Tivo could not tune the HD tier, and he did not have any more cards (~ 1 hour on cablecards). I called Time Warner to complain (~ 1 hour). They sent out another installer on Friday Feb 1. He put in another card and called in the numbers (~30 mins). Now - no Digital or HD. I called and spent more time on line with Time Warner. This time the level one followed his script and had me unplug the TV (yes - idiots) then re-setup the Tivo. Of couse, this did not work (2 hours). Saturday Feb 2, another installer installed another card and called it in. It did not work - no Digital or HD (1 hour). Another call to Time Warner and they finally agreed to send out a Time Warner tech (1 hour).

    Everyone up until this point was a 3rd party contractor to Time Warner. All of them were nice and competent, but were shut out from the internal Time Warner systems. Today, Tues Feb 5, the Time Warner tech showed up. He mentioned that the Data ID on the Cable screen may change from the first number. He checked and called in the "new" data number. Within 2 minutes - it started working. On the Channel Scan screen, the channels started showing up. Digital and HD channels could be tuned. Wow. I am guessing all the other cards may have been fine - but suffering from wrong data at Time Warner.

    After installing a cable booster to deal with some pixelation issues, everything is great with the cable - all the digital and HD channels are coming in well. The tech knew what he was doing.

    I cannot comprehend why Time Warner does not tell the Level One Support people to check ALL the configuration numbers. This would solve a lot of customer frustrations and it would also save many, many cablecard installation trips. I have read several people switching to DirectTV because of these cablecard problems.

    Anyway, all is well now - after 6 frustrating days, 4 truck rolls with 3 different cablecards taking 3.5 hours and 3 calls with support taking another 4 hours. This does not include time waiting. This does not include having to record the Super Bowl in SD because of the signal issues.

    For anyone planning this effort, definitely read the Tivo guides for cablecard installation and be familiar with the screens. Try to get Level 1 support to verify all the numbers from the setup, and you may want to verify whether the Data ID or other numbers change over time to see if that is causing future programming losses.

    Hope this helps someone out there. Good luck.
  13. Feb 5, 2008 #2853 of 6277

    lejm New Member

    Feb 5, 2008
    Hello, I am on TWCNYC and am confused about their service and which Tivo box I'll need. I'm on the basic starter package plan (Digital Starter Pak), which the rep I spoke to yesterday said was *not* digital, it was regular cable. Okay, so in that case Series2 would work. But then the rep I spoke to today said it was all on a digital feed, which means I need the CableCards and a Tivo HD box. I'm sure there are other TWCNYC folks on here - can someone give me the straight answer?

    I think there was a semantics issue with TWCNYC calling the lower channels "basic and standard" and channels above 75 "digital" even though it's all coming into my house digitally. Can anyone confirm that this is the case?

    This is what I heard as well, though the first S-card is 1.75 and each additional is $4.55/mo. I'd double-check on your triple play package, as every rep tells me once I get rid of the box and have the cards, my cable service becomes a la carte, and the cost is a few dollars more than the package deal.
  14. Feb 6, 2008 #2854 of 6277

    jhaggs New Member

    Jan 31, 2008
    Plano Texas
    I have finally got all my HD channels and the other missing SD channels on TW in Plano Texas. I have been at it for almost 2 weeks and the issue turned out to be for some reason they had an HD DVR and a second M card added to my account that I have never had!! They finally sent out an actual Time Warner employee to look at this and found out the additional items on my account. I had even got one of the CSR's to verify the numbers on my M Card and send the hit to it but they found out through dispatch that most likely they were hitting the HD DVR that was never on my account. Strangely enough I asked the question to the CSR to show what devices were listed and in what order and the twice I was told a cable card and a standard set top box which would have been the correct answer. However that was not all that was on my account. It sad that it took 2 weeks and having to get the issue escalated to be able to get this resolution which took the tech 30 seconds to figure out with his dispatch. Anyways I am excited that all is working fine now. I hope this can help some people out and be sure that you find out what they have on your account as magical items like to randomly appear....that they seem to not be able to see.
  15. Feb 6, 2008 #2855 of 6277

    harrd New Member

    Mar 12, 2003
    There are a number of new HD channels offered by Time Warner in my area, Burlington, NC. Unfortunately I can't get any of these new channels until Time Warner has something called a "2 way cable card".

    What is a "2 way cable card"? :confused:
  16. Feb 6, 2008 #2856 of 6277

    ruhmann New Member

    Dec 31, 2007
    I can't get HDNet or HDNet Movies on my TiVo. I actually get the cable card diagnostic screen when I go to those channels. Does anyone know why? Are those channels switched digital in Austin?

    Side question, does anyone know when those dongles are comping out that let us use the SDV channels on our TiVo?
  17. Feb 6, 2008 #2857 of 6277

    cableguy763 New Member

    Oct 29, 2006
    Those are not sdv channels in Austin. They are in the "Extended HD" tier that you have to pay for.
  18. Feb 6, 2008 #2858 of 6277

    DrWho453 New Member

    Jul 16, 2005
    Raleigh NC
    As far as I know there is no such thing as a 2 way cable card. Cable cards can work in devices that support one way or two way communications. If a cable card was installed in a device with two way communications then you could order VOD or PPV through the communication device. Tivo is a one way device and does not have the capability to do two way communications which is why VOD and PPV will not work on Tivo.

    Now the cable company may be talking about Switched digital video (SDV) which there is a usb tuner resolver in the works to allow the tivo to access those channels. You may find more information on SDV here:

    Edit: TWC Raleigh/Durham tried SDV here with some of the new channels such tbsHD, A&EHD, and some others and when they first came on, we could not get them on the Tivo. About a month or so ago we started getting them so I think they canceled the SDV temporarily.
  19. Feb 7, 2008 #2859 of 6277

    kentyman New Member

    Feb 7, 2008
    I had a Time Warner Cable guy come install a CableCARD in my TiVo HD today in Austin.

    Digital channels work, but for some reason al HD channels in the 1600s do not. Specifically Discovery HD (1617) and ESPN HD (1635) are the ones I have tried. None of the music channels in the 800s work either. The guy stayed around for a couple hours trying to get it to work, but eventually said that the guy on the phone told him it should work in 4-6 hours. It has been much longer than that and still no change.

    I just called in and had Time Warner Cable technical support reset the CableCARD to see if that would help. He said to wait 30 minutes and it should work. It's been 30 minutes and still no change.

    Can anyone help?
  20. Feb 7, 2008 #2860 of 6277

    TxPres Member

    Nov 29, 2001
    Central Texas
    That was the same thing that happened to me. On the second truck roll, the tech checked everything out. He wanted to check/replace all splitters. Said it was probably a signal strength issue. I told him to run a temp line from the curb directly to Tivo rather than crawl around in my attic. He did and there was no change. After that, it was pretty obvious that the problem was either a CC isssue or a problem with the "office".

    After a couple of hours with the tech talking to the "office", they finally sent down 39 EMM's (?) and that fixed things. For whatever reason, the "office" is very reluctant to send down the multiple EMM's. However, after they did send them, my CC's are working fine and I am getting all the channels I am supposed to get (of course, not the SDV channels).

    Now I am waiting for the SDV dongle if it ever shows up.

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