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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. AlexK777

    AlexK777 New Member

    21
    0
    Jan 20, 2008
    I have to amend this post. About 5 minutes after I posted, I got a PM from cableguy763. He said if I was still up, let him know and he would call me. I did, and he called me and did the mojo on my cable cards to get everything working again. Bear in mind this is at 12:30 on a Saturday night. :up: :up: :up:

    I think this is more a testament to cableguy763 than TW Austin, but it certainly was a welcome change from typical cable service. If you are in Austin, you should definitely drop him a line before getting things set up.
     
  2. juggler314

    juggler314 New Member

    10
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    Dec 28, 2007
    I'm totally with you, a page or two ago in this forum I mentioned that my bill went from 61.50 (DTValue package) to 66.85 with CC because TWCNYC only does "a la carte" pricing with CC's. To me this breaks FCC rules, you can't be told that you have to provide a service than price it significantly higher than using the box. And I have to point out that the DTValue package that "includes a cable box" also includes a CC by default since TWC is required to use CC's in it's own boxes as well. So now I'm being charged more and getting less.

    I tried to find the right complaint form for the FCC, but the one I found linked in here somewhere pointed to a form that had lots of questions about telephone lines...not sure it's correct. If anyone can tell me the link to the correct form to file a complaint with the FCC over services relating to Cable please let me know!
     
  3. m_jonis

    m_jonis Member

    622
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    Jan 3, 2002
    Albany, NY
    Well you could be in Albany, NY where about 18 of the new HD channels are SDV and they're switching a bunch of digital channels over to SDV now as well.

    Essentially forcing you to pay another $8.95/month for a STB (and also no TivoHD) just to get the channels.
     
  4. socrplyr

    socrplyr Active Member

    1,075
    1
    Jul 19, 2006
    I just got a cable card put in my Tivo HD in Ithaca, NY. Everything went smoothly and it was a good experience. For the most part it seems like I get everything but a couple of HD channels. (I don't have an HDTV right now.) I have never had this many channels before so I doubt I will miss them especially since I don't have much time to watch tv anyways. The only odd thing was that after putting in the cable card, it did a firmware update. That took a while and it killed my wireless connection. I switched to a wired one and then ran the setup again. After that I plugged in my wireless and it worked flawlessly again. I don't know what caused it but it works find now.
    Josh
     
  5. RickBarrett

    RickBarrett New Member

    1
    0
    Jan 28, 2008
    Texas
    Just had two TW Cable Cards installed in an HD in Dallas Texas. Everything seems to be working and the bill is $17 for the service call and $2.95/mo per cable card. Haven't seen the new bill yet...we'll see.
     
  6. bananaman

    bananaman New Member

    115
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    Jul 18, 2005
    I'm in Manhattan too, but maybe I lead a charmed life! I have a Series 3 with two Scientific Atlanta M-Cards. They were installed in a single two hour visit from a TWC tech, along with the RoadRunner Standard cable internet modem. I'm not seeing any communication problems or other errors.

    I'm paying as per the TWC web site, which is what I expected. I agree that it would be nice for CableCard subscribers to get access to the "Triple Play" and "Double Play" packages. It seems bizarre that they are not offered to CableCard users. I use Vonage for VOIP phone, totally happy, and TWC have no interesting phone offer to make me switch! Not only does TWC have a a vastly inferior VOIP phone feature set to Vonage, but also they want way more money for it.
     
  7. mercurial

    mercurial Retro-Av

    17,166
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    Oct 17, 2002
    Caraleigh, NC
    Had the TWC in yesterday trying to install an M-card in our new THD. Since we already had S3s I knew it would likely be a pain. Got there at 10:30 and finally gave up and left at 2:00. They're supposed to be back at 5pm tonight.

    Basically they disconnected everything but the feed to this TiVo to give it the best signal first but claim the issue is with the TWC head-end and they they were "backed up sending hits". Never heard that one before but hey, if they show up tonight and get it working, they'll have got it going in 50% fewwer visits than the first time... :D
     
  8. SugarBowl

    SugarBowl Member

    790
    0
    Jan 4, 2007
    Cary, NC
    The first guy they sent to my house in Holly Springs did the same "disconnect everything" routine. And it still didn't work. After he left, someone called me and said he just found 2 cards that he knows works, and they will bring them out the next day. They showed up the next day, put the cards in, called in the numbers, and everything worked. No disconnecting necessary.
     
  9. Plymouth Duster

    Plymouth Duster New Member

    2
    0
    Jan 28, 2008
    I purchased an HDTV at Christmas, along with an HDTivo. The Audio/Video company I purchased the HDTV from is a contractor for Time Warner (Beaumont, TX) and they installed two S-Cards in the HDTivo. Problems abounded. After two service calls, Time Warner took my HDTivo to the shop for installation. (The service tech was a very nice guy, but admitted that he had just started working with cablecards that week.) The HDTivo was returned with one S-Card around January 3, 2008, with a promise that I would receive an M-Card as soon as they arrived in approximately two to three weeks. The tech explained that they could not get the HDTivo to work in our service area with two S-Cards, but it would work fine when one M-Card is installed.

    I'm not sure I believe anything they have told me about S-Cards vs. M-Cards working with Time Warner in my area (Beaumont, TX). Has anyone had any similar experience with Time Warner and CableCards?
     
  10. MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    They're giving you a bunch of BS. It will work fine with two S-Cards, unless 1) there's something wrong with your particular TiVo or 2) there was something wrong with that particular S-card.

    Call for a service appointment and don't let them off the hook until they have it working, or contact your dealer and see if they can replace your TiVo and try the cards in another one.
     
  11. brown_squirrel

    brown_squirrel New Member

    5
    0
    Jan 23, 2008
    Cardiff, CA
    Hi. First Post.

    I have a single M card from Time Warner. I read in another post that signal strength (messages/settings, account/system info, diagnostics) should be over 60. My signal strength=44.

    Signal strength is just how strong the transmission from TWC is, right? How can I improve this? Can I try better cables or anything?

    Thanks!
     
  12. m_jonis

    m_jonis Member

    622
    0
    Jan 3, 2002
    Albany, NY
    Well, in Albany, NY we're at 97 SDV channels and climbing. At this rate, I'm gonna have to dump my TivoHD and pay the extra $15/month for TW STB DVR.

    I highly doubt the elusive tuning resolver will even be available by July 1, 2008 (and from what I can tell, because TW using SA equipment here, it'll be even longer).
     
  13. MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    Call the cable company and have them come out and check signal strength. They will fix it if needed (in my experience).
     
  14. SugarBowl

    SugarBowl Member

    790
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    Jan 4, 2007
    Cary, NC
    It usually involves removing or replacing splitters.
     
  15. jmbissell

    jmbissell Member

    73
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    Dec 4, 2006
    Greenville, SC
    I've had the same problem for weeks. Watched football on 1531 on a Sunday and then by Monday all the 1500 channels were gone (CBS was KLRU for a day or so). TW sent a tech out and he claimed it must be a signal strength problem. Changed out connectors and splitter to no avail. Left after spending a couple hours and still no 1500 channels. TW tech support stopped responding to my queries on this - I need to try them again. I am able to get the local HD stations on 82.x to 84.x (I'd have to look for the exact numbers) but, of course, the TiVo program guide lists the 1500 channels for local HD. I'm in S. Austin (Lamar/Oltorf) so maybe it's just a problem at our end of town.
     
  16. jmbissell

    jmbissell Member

    73
    0
    Dec 4, 2006
    Greenville, SC
    FWIW, I just checked TW-Austin's latest channel guide (http://www.timewarnercentral.com/austin.pdf) and it now shows all the HD channels (including the local stations) grouped on the High Def tier with a note that says, "HD Converter & HDTV required to receive HD programming." I thought they had an obligation to carry the local HD channels on clear QAM.
     
  17. cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    They do carry the HD locals in clear qam. Do a channel scan.
     
  18. jmbissell

    jmbissell Member

    73
    0
    Dec 4, 2006
    Greenville, SC
    Yes, I can get them in the 82.x-84.x range. But those channels aren't in the TiVo Guide so I can't program them by program name but rather would have to program a specific channel/time which sort of defeats the purpose of having TiVo. I have been using an antenna w/TiVo to get the local HD channels and watching the 8x.x cable versions on my TV.
     
  19. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    I think I heard that TW might have done some maintenance last night that could have changed that. Please do a rescan.

    If they aren't fixed, then you are in the same boat as just about every other non cablecard user. There are extensive threads in this forum begging for clear qam mapping ability from tivo.
     
  20. jmbissell

    jmbissell Member

    73
    0
    Dec 4, 2006
    Greenville, SC
    Nothing seems to have changed here. I don't need TiVo to change anything (although programming your own channels might be a good addition). I just need TW to put the local HD programs where their guide says they should be.
     

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