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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Jan 8, 2008 #2741 of 6277
    tfreshman

    tfreshman New Member

    2
    0
    Dec 29, 2007
    IF YOU ARE MISSING CHANNELS "RUN GUIDED SETUP AGAIN!!!!!!!" It fixed ALL my missing channels!
     
  2. Jan 8, 2008 #2742 of 6277
    rlay

    rlay New Member

    41
    0
    Sep 27, 2006
    Our Motorola box locked up tonight.... I rebooted it, and after a few minutes, it was back to normal.

    I headed downstairs to the S3, and quickly found that about 5 HD channels were missing including both ESPN-HDs, and when I tried to tune into one channel specifically, 752-HDT, I get a cablecard message I've never seen before "The CableCARD considers the Host to have only one-way RF capability" on the S3 and "1-way RF Only" on the Motorola box....the only difference is that the Motorola box gets the rest of the channels, the S3 does not. I bet TWC Yuma-El Centro switched to SDV.

    I rebooted the S3, and even repeated the guided setup, and the channels are just not there anymore. TWC is closed, so I'll have to call in the morning, but honestly, I think I'm at my wits end.

    I've gone back and forth with TIVO and TWC about lineup changes, missing channels, incorrect programming, late repair guys who don't understand Cablecards....I've taken days off work and spent several man days researching/reconfiguring all kinds of things just to get the S3 up and going, only to have something in the system change by Tivo or TWC, both pointing the finger at each other. Last week my S3 remote stopped working (after several battery changes, and a reluctant switch to the Logitech Harmony). At this point I'm at diminishing returns just to get a better UI or a few advanced features (Desktop, Rhapsody....).

    If this doesn't get resolved tomorrow, I'm calling DirecTV. My neighbor has been raving about how his service has improved over the past few months. The DVR is not as whiz bang as the Tivo, but it does the job. I just can't spend anymore time losing programming/functionality and calling various ill-equipped support people to get it back.

    Sorry for the rant, but I really think some of you out there have felt my pain.
     
  3. Jan 8, 2008 #2743 of 6277
    Midwest User1

    Midwest User1 New Member

    29
    0
    Dec 4, 2007
    Do you have cable cards with digital cable service as well? I ask because when I go into the guided setup menu it says that I only need to run guided setup if I've changed zip codes or have antenna only cable. I noticed in the past 4 days or so that 4 or 5 HD channels that I had lost when switching to the TIVO boxes are now showing up in the guide with the correct guide data. They were never in the guide correctly before. However the channels themselves are not being received as I just see the On demand commercials.
     
  4. Jan 8, 2008 #2744 of 6277
    rlay

    rlay New Member

    41
    0
    Sep 27, 2006
    Called TWC the said that it's their issue on the back end and said they would call me back once they have more details. It's been nearly 12 hours since that call and no call back and I'm still missing 5 good HD Channels and two other premium HD channels have had incorrect an program guide for 3 weeks.....so I'm in the process of making arrangements for DirecTV.
     
  5. Jan 8, 2008 #2745 of 6277
    juggler314

    juggler314 New Member

    10
    0
    Dec 28, 2007

    So everything seems to be fine now, just needed to re-run guided setup for the new cablecard. Basically everything went perfect when the tech finally showed up. I wasn't even here for install and from what my gf tells me she didn't really do anything, inserted, tech did whatever he needed to do, and done.
     
  6. Jan 9, 2008 #2746 of 6277
    Marslauncher

    Marslauncher New Member

    5
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    Jan 8, 2008
    Post Deleted Per Request Of Supervisor.
     
  7. Jan 9, 2008 #2747 of 6277
    rlay

    rlay New Member

    41
    0
    Sep 27, 2006
    Paul,

    Thanks for your offer of help, but I think this bird has flown. Anytime there has been the slightest bit of change with TWC (here in El Centro, CA), it has messed up my Tivo system and required multiple calls, service visits and lots of patience on my family's part.

    My last bill was for over $200 (plus $13 for the Tivo....$40 for broadband). Even with more programming (85+ HD channels alone vs. the 12 I get from TWC), 2 HD DVRs, the monthly fees for DirecTV after the 3 months free premium channels will be ~$110....and I can get the same speed DSL for $30/month. It just doesn't make economic sense for the frustration I've had with TWC and Tivo. My neighbor has had DirecTV for more than a year and initially had problems with the install because of the lack of local channels, required phone connection, and multiple coax cable routing, but apparently that's all been fixed, and they can use the cable installed in the house and even ethernet for the guide updates.....Over the past year, has gotten more channels and excellent service. I wish I could say the same for TWC.

    -Rick
     
  8. Jan 9, 2008 #2748 of 6277
    cab2

    cab2 New Member

    150
    0
    Sep 17, 2004
    Austin, TX
    Hi Paul;

    Just wanted to say thank you in advance for trying to help those of us in the Austin TX area with respect to TW issues. I'm in Cedar Park and currently, have no issues.

    But I wanted to just put something here to say thanks for your efforts. I'm sure you will get all sorts of replies (good and bad) and requests for help. Your just being willing to come on here and identify yourself and offer to help, is a big thing. I'd doubt this is part of your job description, so it shows a level of dedication and CS that TW should be proud of. You and Cableguy help to try to brighten up that dirty star that is TW Austin. Thanks!

    and no, I'm not a shill for TW. I just happen to be a customer and right now, problem free. I'm sure their job is a thankless one, so throwing a bone once in a while is a good thing.

    Now, if you could manage to find a way to get the prices of things cut in half, that would be awesome.
     
  9. Jan 9, 2008 #2749 of 6277
    TxPres

    TxPres New Member

    53
    0
    Nov 29, 2001
    Central Texas
    Is there a place where the official switched channel lineup is available?
    Otherwise, we have no way to check.

    I just had my multi-stream card installed yesterday. The install took all of 15 min total with the tech only putting the card in and then calling the numbers in to the office.

    My question: I pay for the HD Premium tier. These channels have not shown up yet on my Tivo (they are showing up OK on my SA box which I still have). Are they SCV channels? If so, then I understand why I am not getting them. If they are not, how do I go about getting them?

    Thanks for the Help in advance.
     
  10. Jan 9, 2008 #2750 of 6277
    Marslauncher

    Marslauncher New Member

    5
    0
    Jan 8, 2008
    Post Deleted Per Request Of Supervisor.
     
  11. Jan 9, 2008 #2751 of 6277
    Marslauncher

    Marslauncher New Member

    5
    0
    Jan 8, 2008
    Post Deleted Per Request Of Supervisor.
     
  12. Jan 9, 2008 #2752 of 6277
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    Hello all, I wanted to see if anyone had any intel on TWC in the north west are of San Antonio, my mother will be purchasing a Tivo HD unit here shortly, she doesnt know jack about cable cards or SDV, so I was hoping someone out there knows some answers

    1. Are there M cards available?
    2. Is TWC running SDV in that area already?
    3. Whats the pricing like? Any addl costs for cable cards?

    Thanks
     
  13. Jan 9, 2008 #2753 of 6277
    Marslauncher

    Marslauncher New Member

    5
    0
    Jan 8, 2008
    Post Deleted Per Request Of Supervisor.
     
  14. Jan 9, 2008 #2754 of 6277
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    SDV = switched digital video, meaning for example 100 channels but only 10 pipes, a device switches the head end to allow a certain channell to come down the available piope. It allows the cable co. to maximize bandwidth.
     
  15. Jan 9, 2008 #2755 of 6277
    Marslauncher

    Marslauncher New Member

    5
    0
    Jan 8, 2008
    Ok thats what I thought, but we just call it switched video no acronyms.
     
  16. Jan 9, 2008 #2756 of 6277
    Combat Medic

    Combat Medic No guts, no glory

    8,325
    0
    Sep 6, 2001
    San...
    I am using TWC-SA.
    1. Yes, and I have one. Cool thing was that I was able to self install it without any arm twisting at all.
    2. Yes. Nothing life altering is on it yet.
    3. I think my card is in the $2 area.
     
  17. Jan 9, 2008 #2757 of 6277
    MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    If you get an M card, the cost is only $2.73/month for the one card. If you get two S-cards (no reason to unless you have a Series 3 like me), the fee is $2.73/card + an "Additional Outlet" fee for the second card, which is around $2. So try and get the M-card if you can...
     
  18. Jan 9, 2008 #2758 of 6277
    matthewwhite

    matthewwhite New Member

    250
    0
    Dec 27, 2003
    Cincinnati, OH
    Time Warner South West Ohio killed my cable cards Monday.

    I lost about 1/2 of my digital channels monday and the rest went out by the next day.

    I live in a former Adelphia area I suspect there was a change in their system.

    I have MOTO cable cards and I think all I need to for them to repair and authorize my account but I can't get them to listen and they say the need a truck roll. The 1st appointment is available next Tuesday.

    both cards were reading subscribed but not authorized now 1 is reading unsubscribed and 2 still subscribed but both no authorization.

    I think if they'll just send them a hit they'd work but they say that can do nothing but roll a truck.

    On the phone they said they were having a cable card problem and the phone support was walking through a help process but it turns out that she could only pair a cable card if it was in their cable box but because it was in another device I'd need a truck roll.
     
  19. Jan 9, 2008 #2759 of 6277
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    Thanks for all the info guys :)
     
  20. misc720

    misc720 New Member

    2
    0
    Jan 10, 2008
    After reading this thread for weeks, waffling, then finally buying a Tivo HD, now I too have a nightmare.

    I'm in North Hollywood. I think it is TW "East San Fernando". I first called a week ago and they said they were out of stock of cable cards, and I should call back in a few days, and then I could just come pick up the cable cards at a local office.

    So I called a few days later, and they told me they were never out of stock, and they had to send out a tech, so we scheduled it.

    Tech came this morning, she tried a couple S cards, sat on the phone for a couple hours, wasn't able to get all the channels. Told me she needed to go find an M card. So she leaves for a couple hours. I leave for work and let my roommate deal with it. I get back from work, and roommate tells me that they finally put him on the phone with a person at dispatch, and -get this- dispatch claims they just had a meeting last night where TW decided they are no longer supporting cable cards in Tivo because they have a new HD DVR box themselves (and we can get it for only $12/month, of course). She told him it is simply impossible now to get all the channels (even basic cable channels) through cable cards in a Tivo. I actually have a receipt here with handwriting on it: "you can no longer receive channels through Tivo".

    So I called TW tech support tonight, verified they have the correct host ID, and that's about all they will do. He claimed to send an authorization signal while we were on the phone, but nothing happened. On the pairing screen it still says "contact cable company". And on the conditional access screen it shows Val ? and no subscription info. So I have another tech coming out in 9 days now. What a pain.

    Any suggestions? It seems like most people are able to fix it themselves on the phone with the cable company.

    Thanks for any help.
     

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