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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. derekcbart

    derekcbart New Member

    175
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    Sep 1, 2005
    Los Angeles
    You can only have one M-Card or two S-Cards installed in the Series 3. I just recently went through this with TW Los Angeles. I recently moved and when I moved they said that my previous cards wouldn't work because they had been upgraded. They only brought one M-Card and that worked as a single tuner, but when they brought an additional M-Card for the second tuner is caused the first tuner to fail. After some trial and error we discovered that M-Cards only work by themselves. If you attach another card, either S-Card or M-Card, the first tuner will fail. They came back on another day with two S-Cards and they both worked fine and I have dual tuner access again on my TiVo Series 3.
     
  2. mack89464

    mack89464 New Member

    9
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    Jun 5, 2007
    Derek - thanks for your reply. However I spoke with TiVo and they said that the TiVo series 3 will work with two M-Cards. TWC also confirm that they have other customers with dual M Cards working. The technician brought out several cards so a card failure is probably not at play.

    According to the information I got from the support person at TiVo they could see clearly from my settings that Val:? on the condition access screen indicated pairing was not completely correctly.

    Oh well - on we struggle! I hope maybe someone from TWC Los Angeles reads this board and can help in some way!
     
  3. zgamer

    zgamer New Member

    44
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    Oct 12, 2007
    WI
    I've actually looked at the problem a different way. Once they mess with 1-99, I dump them and get a dish...whichever provider has the better deal and save myself the outrageous prices and poor service.
     
  4. derekcbart

    derekcbart New Member

    175
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    Sep 1, 2005
    Los Angeles
    I hope you can get dual M-Cards working, but if not you might want to try going with dual S-Cards because those definitely do work.
     
  5. BruceShultes

    BruceShultes New Member

    406
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    Oct 2, 2006
    Albany, NY
    I just checked on my S3 in Albany. I can tune to all the national HD channels except the SDV ones, so it sounds like they might have tried to perform a cablecard update which did not complete successfully. I can't check any premium channels, since I don't subscribe to them.

    In my case, I had problems about 1/2 the time they attempted cablecard updates until I found a cable signal amplifier at Radio Shack. Since I installed the amplifier, all updates have completed with no problems.
     
  6. Pricele$$Vulture

    Pricele$$Vulture New Member

    12
    0
    Dec 29, 2007
    I just bought my Tivo today and Time Warner NYC should be stopping my next saturday to hookup the cablecard(s). I have my fingers crossed that they know what they are doing :(
     
  7. kaitak98

    kaitak98 New Member

    5
    0
    Nov 18, 2006
    Can anyone confirm that MOJO should not be set as "Copy Never" with at CCI byte of 0x03? For some reason TW Cincinnati seems to have changed the setting some time this afternoon. The show Test Drive was recorded today at 4pm as a Tivo Suggestion and the info screen is showing that it cannot be copied to other devices. When my scheduled recording of After Hours came up tonight it had the flashing record symbol and the 90 minute self destruct message. The Cable Card on that channel is showing a CCI Byte of 0x03.

    If I have done my research correctly, this setting is inappropriate (illegal?) for this type of content. If other TW systems are flagging MOJO as 0x02 or 0x00 that would give me some ammo for complaining to my local TW people. That is if I can find someone who knows what a CCI Byte is.

    I tell you, the more I have to deal with DRM, the less sympathy I have for anybody involved in the process of deploying it. It paraphrase Sam Kinison, I don't support piracy, BUT I UNDERSTAND IT. I guess these people will never accept Fair Use.:mad:
     
  8. skaggs

    skaggs AlbanyHDTV

    233
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    Feb 13, 2003
    Albany, NY
    What is the number for TiVo tech support you used?
     
  9. SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    I can further confirm that S3 works with 2 M-Cards. Mine has 2 SA M-Cards and works perfectly.
     
  10. skaggs

    skaggs AlbanyHDTV

    233
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    Feb 13, 2003
    Albany, NY
    I turned on my HDTV this morning and all the channels are back.:up: This has got to be something with the signal from TWC to the cable card...:confused:

    Now I have to call and cancel my service appointment for Monday.

    These intermittent problems are a real pain in the butt. What's the fix? TWC installed this cable signal amplifier a few years ago (at no cost to me).
    [​IMG]
     
  11. juggler314

    juggler314 New Member

    10
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    Dec 28, 2007
    Figured I might as well post my experience so far (in the midst of it).

    I called up last week to schedule an appointment. Had to make several calls as 2x I was "transferred" to nowhere and hung up on! Finally scheduled my visit for 12/28 (fri) 6-9pm. Incidentally while on the call with the CSR he told me I would not recieve *any* HD content, because it does not work with CCs. I told him this is absolutely not correct - he went offline to speak with some sort of supervisor and said the supervisor thought that was the case too. It really is amazing that TWC can't produce a 1 pager cheat sheet for these calls...

    Anyway, on to this past friday. I pick up my Tivo earlier in the day, leave work early so I have plenty of time to setup/update the software. I'm all good to go. 6-9, no tech. I called up around 8:45 to checkin, then again after 9. They kept telling me the guy is coming. 10pm I call again. Now tech support is closed and they tell me there's nothing they can do. I will have to reschedule. Now here's the ridiculous thing - apparently even though they just didn't show up you still can't reschedule anything except through the official tech visit system - ie whatever the next open slot is. Which for me isn't until 1/3, almost a full week later. I asked and was told that no matter what happens future visits can only be scheduled into an open slot in he computer system. Moral of this story - don't schedule your visits for the evening as at least if it's earlier in the day you might be able to get them to still come...

    One nice perk is that I did get a free months cable service out of the debacle. I will most certainly make them give me furthter months service for free if they screw up on the next visit.

    To TWC's credit, all the CSR's I spoke with trying to find the tech were very nice and did their part of the job as well as they could.

    I'll update this when the cable guy actually comes on 1/3 (which I will have to have my gf do since I'll be on vacation - that should be fun as she's not that technically minded!)

    I did b*tch out the supervisor I spoke to about CC installs. I asked "can't I just pick these up at the customer center" (of course I already know the answer to this is NO). He checks and says no, I ask why. He says it's too technical. So I go "so inserting a card into a slot, reading a number off the screen, calling a phone number and telling a tech to pair that cards ID with my account, then sending a signal to wake the card up is too technical". To this the guy basically stutters and then tries to tell me that I could break the card if I did it wrong (physically he meant - I haven't seen these things in person yet, but i'm guessing like most things it's impossible to insert upside down or backwards).

    Sigh...:mad:
     
  12. skaggs

    skaggs AlbanyHDTV

    233
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    Feb 13, 2003
    Albany, NY
    The times I have called TWC with problems with my cable card have resulted in the Customer Service rep asking me to remove & reinsert the card. Never works, but that is contrary to what you have been told about the danger of physically breaking the card.
     
  13. tfreshman

    tfreshman New Member

    2
    0
    Dec 29, 2007
    Everything seemed fine with my 1 S card that was installed today. UNTIL I went to channels 414-425 and i get NO HD Channels. However I get ESPNHD with No sound. What do I do? They have sent Validations and hits all day.. ANY IDEAS???

    Thanks in advance!
     
  14. jmfirestone

    jmfirestone New Member

    47
    0
    Dec 31, 2007
    Colfax, NC...
    Had my install done by TimeWarner here in Greensboro over the weekend.

    First call to order the cards i was told that they would not work because they were S cards and they were "one way". Was told I need m-cards since they were "two way" and would have to wait until sometime 1Q 2008 to get them.

    Did some research on this forum and found out that was not true, so I called back to talk to someone else and specifically order 2 s-cards. Explained to the rep on the phone what they were for and why I knew they would work. They said I could pick them up and do it myself or I could get a free service call for the install. I took the service call.

    Guy showed up at my house and had no clue what to do. He had only done cable cards once or twice in TVs, never in a TiVo. Luckily he brought "two cards just in case [he] didn't know 2 were needed." He made a few calls and I kept suggesting to him that we should just follow the sheet of instructions since it looked pretty easy. 15 mins later he finally talked to someone who told him he needed to call in both cards, then put them in the TiVo. uggghhh...

    After he called, he went to stick both cards in at once and I stopped him. I then walked him through what the instructions said and things went pretty smoothly for the most part. 1st card activated fully without an issue. The 2nd card activated but I didn't get any pay channels. He called back and they fixed it.

    It's a good thing I sat on him while he did it and really insisted he just follow the instructions. He would have screwed it up if not.

    All in all, it took about an hour and didn't cost more than the $3.80 they wanted for the cards per month.
     
  15. pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    You got lucky. Most TWC offices are charging $45 PER CARD to have you tell the tech how to do his job. And I bet if you had done the pickup they would have told you when you got there that an install was required.

    The techs have such a hard time following instructions, and there are so many cases where the two cards aren't provisioned the same that I've decided to wait until the S3 supports M-cards before I try upgrading from analog here in RDU.
     
  16. MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    That's what I had to do with the guy that came to install cards at my house too (and I had to pay $40 for essentially doing it by myself anyway!). I just do not understand - WHY CAN THEY NOT JUST FOLLOW THE INSTRUCTIONS? Especially when they admit they've never installed the cards in a TiVo before. I can not understand it.
     
  17. BruceShultes

    BruceShultes New Member

    406
    0
    Oct 2, 2006
    Albany, NY
    I have no evidence to support this, but I suspect that you can have just as much problem with too strong a signal as with too weak a one.

    I know that I had problems with the TW amplifier installed. When that was removed and replaced with the one I purchased from Radio Shack, everything worked fine for me.

    I have no equipment to measure strength of signal, so I cannot give you any numbers.
     
  18. Jan 1, 2008 #2698 of 6277
    Interpol

    Interpol New Member

    56
    0
    Nov 12, 2007
    This is a follow-up of my experience with TW South Bay here in Torrance, California.

    About 2 months ago I had 2 S-cards installed in my Tivo HD, which was an experience in itself - but that's a different story. Although the cards worked, I noticed that I wasn't receiving certain channels, and I had confirmed both here and with TW South Bay that we do NOT have SDV rolled out. I was missing:

    All east coast feeds of premium channels, namely, HBO and Cinemax
    ESPN2-HD
    TBS-HD
    A few other SD digital channels, such as Fox Reality

    Well, a few days ago I found a message on my THD saying my channel lineup had changed and I should run guided setup again, so I did - and voila - I now receive ALL the channels I listed above.

    Apparently TW South Bay has sent a new, more complete channel map for CableCard users. Never thought I'd say this, but chalk one up to TWSB.
     
  19. Jan 1, 2008 #2699 of 6277
    dolfer

    dolfer Myles Standish Proud

    709
    0
    Nov 3, 2000
    Milford,...
    Great news for Time Warner Cincinnati! ESPN2 is now available as well as all of the other new HD channels that were previously unavailable via CableCard. I hope this is permanent and not a temporary situation. Hopefully the SDV solution will be available soon and the point will be moot.
     
  20. Jan 1, 2008 #2700 of 6277
    terminaldawn

    terminaldawn New Member

    17
    0
    May 9, 2004
    Milwaukee
    Hello,

    Time Warner came out to my place in Milwaukee (more specifically Oak Creek) yesterday and put in two SA S cards in My HD Tivo yesterday I have a couple of issues. Wondering if anyone has experienced anything similar.

    1. Probably the most annoying is Pixelization I see on some HD channels. I also see motion artifacts quite frequently on HD channels which I don't remember seeing with my Time Warner DVR... I am not sure if this could be a signal issue? Thoughts? I have read a post that says to try adding Attenuators to the line, anyone in the Milwaukee area have this issue and has had positive results resolving this?

    2. I am missing quite a few HD Channels. I spent about 3 hours on the phone with Time Warner trying to get them to "reauthorize" my cards, they even removed and re-added all my HD channels back to each card, however this didnt fix my issues. They are sending out a technical supervisor out to check my lines and such but I fear that this wont solve anything.

    Here is the list of channels I am missing. Anyone in the Milwaukee area have these channels?

    528 - ESPN2 HD
    530 - ESPN HD
    532 - UHD
    533 - TNT HD
    541 - Discovery HD
     

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