Los Angeles - TiVo Series 3 - awful service from Time Warner. One of my CableCARDS failed in my TiVo series 3. I phoned 4 days ago and explained to a guy on the phone what the problem was. One of the cards shows all programming - the other card only shows up as far as 32. The guy on the phone kept telling me to visit www.zap2it.com to look at what programming was available (I'm not joking). So I hung up and called back to a brighter technician who booked a service call for me. Service call disaster. Today, Sunday Dec 23 I was supposed to have a visit between 10-12pm. No one showed up and I called the support center at 12.01. The lady I spoke to said the technician was on his way and would be there "any minute now". 45 minutes later he hadn't arrived so I called again and spoke with Giovanni. He explained that I would be put on hold while he spoke to his supervisor to see what was happening. He put me on hold and 25 minutes later the phone line went dead. Finally around 2pm the two technicians show up. They had no call sheet for the job and had no idea why they were there. I explain that it is a CableCARD issue and they said "oh - we'll never get this working today - there is no one good working back in IS on a Sunday" They come in - look at my setup and decide its better not to try installing anything as, after speaking to someone back at base, its decided that there is no one available to help that them is competent with the new Motorala "M" cards. I supposedly have 2 older cards that are no longer supported. They left without doing anything and have promised me they will return on Thursday at 9am. We'll wait and see if that actually happens. The two technicians were nice guys and very friendly but it appeared that they were stuck with no one at the other end (dispatch?!?) who could activate the cards reliably. Time Warner continues to suck as a company with poor customer service and horrible phone support when you call in. I'll post a follow up if they show up on Thursday and actually install the cards.