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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Dec 7, 2007 #2581 of 6277
    Midwest User1

    Midwest User1 New Member

    Dec 4, 2007
    Yes I am getting ESPH HD just not ESPH 2 HD. I was not getting it right away though so what I did was call the number that is listed in the TIVO guide menu (time warner number) and had them Re-authorize my (4) cable cards with the channel lineup that I subscribe to. I had them do that (2) times in total after the technician had left.

    The technician who installed my cable cards even noticed that on my order the person who set up my installation had listed it as a "downgrade in service" which is why I was not getting the channels. They first authroized my cable cards with the basic service only, which is not what I had requested. When the tech. first left I was not getting ANY of the HD package channels (ESPNHD, Discovery HD, HDNET, HDMovies, etc.). However after I called them and asked them to re-autorize all of my cable cards with the Digipic 1000 and the HD package I started getting those channels. They actually had to do this twice before I got all of the channels that I should have.

    My guess is that when they authorized your cable cards they DID NOT authorize them with the HD package which ESPN HD is part of. I subsribe to their Digipic 1000 package along with the HD package. If you happen to have those same packages then call them and ask them to re-authorize all of your cable cards with those packages. Then check to see if your getting those channels and if your not getting ALL of them ask the rep. to re-authorize them again. That is what worked for myself.

    The only HD channels I lost due to the SDV were: ESPN2 HD,TBSHD, A&EHD, & HGTVHD

    I hope that helps you out.
  2. Dec 8, 2007 #2582 of 6277

    RackZozing New Member

    Dec 8, 2007
    I'm a Brighthouse customer in Indianapolis. CNNHD among others were recently added but they don't show up. CS told me they were unavailable over cable card but didn't specifically say SDV. Can someone tell me if that's what's happened and what other Indy channels are going to disappear because of that?
  3. Dec 9, 2007 #2583 of 6277

    gamo62 New Member

    Oct 12, 2002

    Are you talking about additional outlet charge for another TiVo? Because i thought the cable companies could not charge for additional outlets inside the house.
  4. Dec 9, 2007 #2584 of 6277

    SoonerOrLater New Member

    Nov 8, 2004
    TWC Southern California (Calabasas, Agoura Hills):
    One Motorola M-Card: $1.72/month

    After 4 weeks and 4 technician visits, I finally have a working M-Card in my TiVo HD DVR.
    All previous techs (3rd party service companies) had brought S-Cards (although the work order specified M-Card) that were either not working properly, or the tech didn't know how to set them up with TiVo (or the TW tech at the call center didn't know). :thumbsdown:
    I kept getting conflicting responses from TW customer service: some were saying M-Cards were not available, others were saying they had received them. The 3rd party techs had never heard about M-Cards. :thumbsdown:
    It took a supervisor 1 hour to set it up (some HD channels were missing).

    But, now I have an M-Card that's working. :)

    Now, if TiVo could fix the video blackout bug...
  5. Dec 9, 2007 #2585 of 6277

    MickeS New Member

    Dec 26, 2002
    They call each CableCARD an additional digital outlet, no matter if they are physically connected to the same outlet or not. That was the explanation I was given, and seems to match what others have said in the forum. Not much to do about that, I guess, but if the S3 could use M-cards, it would remove the additional outlet charge, as well as the second CableCARD fee.
  6. Dec 9, 2007 #2586 of 6277

    InkBlot New Member

    Sep 11, 2006
    Another recent covert to HD in Dallas here.

    Picked up my TiVoHD from Circuit City on Thursday, and TWC had a guy out on Saturday to install my cablecard. Oddly, the phone rep told me they only use S-Cards, but the technician said the only stock M-Cards anymore. I said, no prob for me!

    The technician seemed comfortable enough with TiVo's, but he did hood-wink me in one area. Got the card in, saw a few channels, but when some of my higher channels were still black he said, "don't worry, it can take up to 8 hrs for all of them to come in." Unfortunately, I let him escape before see those channels and after a day they still weren't around.

    I called Saturday night, and quickly figured out the rep had no clue about cablecards. He was working off a script, which began with "pop the cc out and back in." I didn't like this idea (everything about pairing had me scared, altho I know understand that poping a card out and back into the same slot is OK) so I let him go.

    Called back today, and found someone more knowledgable. First off the bat, the tech said, "let me send another hit to it." This didn't work at, and he tried a few more times. We got to chatting, and I asked him, "What can you send to my card from there?"

    He said, "I can send a hit, a validate, a revalidate, and an initialization. The initialize is the 'biggest' thing I can send, but they tell me I shouldn't have to do that." I'd been checking the cablecard menus in my TiVo, and comparing it with these forums. My mcard shows "Val:V" which I took to mean validated, but it showed "Auth:MP" which I took to mean not authenticated. Some other thread here said an init should fix it, so I asked the tech to try the initialzation. He did, and in about a minute or so all my channels came up.

    So, life is good again and I'm liking my new TiVoHD.

  7. Sneakyeye44

    Sneakyeye44 New Member

    Dec 7, 2007
    Thanks for replying... I actually opened a live chat with TWC the other day explaining this and it was painful. One minute I was not suppose to get those channels the next minute I was. It is very frusterating. I'll give the local cust support a call and have them re-autorize my two cards.

  8. sglynn

    sglynn New Member

    Aug 5, 2007
    Hello. I'm in Glendale (part of Time Warner hell) with a TiVo3 series on one TV and an 8300HD on the other. Is there anyone you know who has the ability to go to On Demand channels with a TiVo, whether it's equipped with 2 cable cards or with one M card? Or is this simply not possible because of the DVR rather than the type of cable card? And if one M card will run the TiVo and provide the same channel availability as two regular cable cards, what is the advantage beyond the possible savings of $1.75/month (which seems paltry next to the $34 I was charged for installation of the cards).

    Thanks for any advice you can provide.
  9. JYoung

    JYoung Series 3

    Jan 16, 2002
    Los Angeles
    I thought that was $1.75 per month for the cable card.
    If you don't mind my asking, what tier of service do you have and what additional charges are they saying are associated with the cable card rental?
    (There are stories of being charged for extra digital outlets with CableCards and I'm almost sure that they'll try to tell me that the Digital Cable package is required.)

    I'm in the East San Fernando Valley and am not looking forward to dealing with Time-Warner on the CableCard issue.
  10. JYoung

    JYoung Series 3

    Jan 16, 2002
    Los Angeles
    Other than one less possible thing to go wrong and another opportunity to charge extra for another digital outlet?
    Not much.
    I'm pretty sure you need the STB to do On Demand and PPV.

    Be aware that the Series 3 cannot not use M-Cards in multi-stream mode. You need two cards on a Series 3 to get both tuners going be they M-Cards or S-Cards.
    The TiVo HD can use M-Cards in multi-stream mode though.
  11. rvanderwerf

    rvanderwerf New Member

    Dec 9, 2007
    so with these SVC channels on TW Austin... if I keep a HD box at my house enabled, will my Tivo then get those channels? Is that why some people see stuff like CNNHD come and go?

    I have one of their HD DVR (8300 I think) that I just picked up from their office. It says 'not authorized', however I can get Discovery HD, TBSHD, A&EHD, TNTHD, Music HD, ESPN HD and other lower channels just fine, with no tv guide. They are already scheduled to come out on thursday to remove my traps (I had analog cable before this) and install their lame phone service. I'm think I'm willing to pay a couple bucks extra to leave me a HD box instead of the DVR if it means those SVC channels appear on my tivo HD- or is that a pipe dream? Should I call them now to ask them to bring a multistream cablecard or just ask right before the come out? I just bought the HD tivo after I initially scheduled the service call - now I am reading about I won't get half the HD channels because of the SVC thing. ugh.
  12. Midwest User1

    Midwest User1 New Member

    Dec 4, 2007
    My understanding is that it's the TIVO box that is the reason that you CANNOT get the PPV or VOD channels. Those channels require 2-way communication from the box and the TIVO box cannot do this at this time. I had asked TIVO tech. support about that and they stated that it's a legal issue right now (i.e. they are not legally allowed to make a 2-way communication device yet). Now whether that's true or not I'm not sure.

    The Multi-stream cards from what I understand just allow you to have (1) cable card and still record (2) different shows at the same time. That way you don't have to pay rent for (2) single stream cards. I believe that the TIVO Series 3 would still require two M-cars though but the TIVO HD box could utilize (1) M-card.
  13. Midwest User1

    Midwest User1 New Member

    Dec 4, 2007
    If you keep one of the Time Warner cable boxes then only the TV that that box is connected to will get all of the HD channels. TIVO and Time Warner are supposed to be coming out with a "Tuner Resolver" by mid 2008 which is an external device that would allow the TIVO boxes to receive the SDV channels. When that device will actually become available to us is yet to be sceen.
  14. rvanderwerf

    rvanderwerf New Member

    Dec 9, 2007
    I guess I'll keep a regular HD box until this mythical "Tuner Resolver" comes out.
  15. cnelson42

    cnelson42 New Member

    Nov 2, 2007
    I recently purchased a Tivo Series 3 HD DVR. I had Time Warner install 2 cable cards.

    Much to my surprise I discovered that I can ONLY view or record from a single channel at a time if the channel number is over 99. i.e., above the basic service range of 1 to 99.

    Shouldn't I be able to record or view 2 channels above channel 99 at the same time with a 2 cable card installation in my Series 3 Tivo?????

  16. deancruse

    deancruse New Member

    Aug 10, 2007
    Austin, TX
    Well, I thought I'd see if they would delight me with their awesome customer service. Alas, no dice. And, I really tried to keep a positive attitude. Really.

    Technician showed up today (a contractor) with a Scientific Atlanta MultiStream card. Installed it, and they say everything looks good on the TWC Austin side, but all I get is black channels. He had other appointments to make, and he only came with one card (he said that was all they would give him), so he left and told me to be patient - it could take up to 2 days (!) for the chanels to load. That has to be nonsense.

    So, still with black channels, I called TWC Austin tonight and she unpaired the cablecard and then re-paired it. I rebooted the Tivo and still no channels. She said she'd call me back in 15 minutes to see if anything had changed, but of course she was lying - no call back ever came.

    Anyway, looks like I'm going to need another tech to visit, but can anyone point me to a good tutorial on what the various diagnostic and CableCard screens mean? The people on the phone (so far) haven't been able to decipher them for me, and I'd kind of like to know what's really going on.
  17. rvanderwerf

    rvanderwerf New Member

    Dec 9, 2007
    awesome, I can't wait for my TWC austin visit on thursday. I'm so not excited. A friend of mine said you can request certain techs, he said he had to request a certain tech when they came back to get anything to happen. Unfortunately I don't have his name.
  18. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    Maybe it was Larry?
  19. cab2

    cab2 New Member

    Sep 17, 2004
    Austin, TX
    hmm, are you sure? I'd bet you are right, but I thought that the SDV setup (maybe it's just my area) worked by 'node'. In other words, neighborhood hub. I might be using the wrong terms here. I know that multiple houses are connected to the head end through some hub device. These devices normally serve x number of houses on a street.

    My understanding was that if my neighbor and I were on the same hub / node, and he requested an sdv channel, I would get it as well. Of course I have not tested this yet, but that was what I was told by multiple people. I know my s3 tivo has occasionaly recorded something on an SDV channel and I was surprised to see the recording in the list, since I know most of the SDV channels in my area.
  20. ChileHead

    ChileHead TiVo Addict

    Feb 10, 2002
    I got my mcard installed yesterday (Time Warner Rochester.) After all the bad stories I was afraid of what might happen. The installer hadn't done a TiVo before, so that made me a little more nervous.

    But after he was on the phone for about 10-15 minutes, everything seemed to work. No problems, no return truck roll (yet at least!)

    TW Rochester charges $2.70 per card, so I was waiting to get the card until they supported the mcard, which they recently told me they did. Prior to this, I was using the antenna for all my HD recording, but my signal is "iffy".

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