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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Nov 6, 2007 #2441 of 6277
    walrobin

    walrobin New Member

    1
    0
    Apr 6, 2007
    Our S2 Tivo is dying, so we ordered a S3 so we could finally use our HD TV with Tivo. I just sent the cable installer on his way after he informed us we can only get three HD channels with the cable cards.

    He said in order to get the other HD channels we need to use their HD DVR. No thanks!
     
  2. Nov 6, 2007 #2442 of 6277
    lylo

    lylo New Member

    5
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    Oct 15, 2007
    After numerous problems with TWNYC and trying to get two cable cards to work consistantly on a S3 for more than a month, I have switched to RCN and their Motorola M cards. They worked immediately and I have had no problem with them at all. With the Scietific Atlanta S cards that Time Warner uses, I would lose all pay channels after a few weeks. Reseating and restarting didn't help, only switching the cards would fix the problem but a week to a month later the same problem would occur.

    I may be writing this a bit prematurely, (I am knocking wood as I write this) but the Motorola cards have been completely trouble free. If you have the option to switch, I highly recommend it.

    And as a side note, when I dropped my TW service, they seemed practically happy to see me go.
     
  3. Nov 6, 2007 #2443 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Well... he wasnt entirely correct with that statement.... If he had said 'In addition to the 5 broadcast network HD channels you get 3 additional HD channels" then he would have been correct.

    Raleigh gets 5 HD, 11 HD, 17 HD, 4 HD and 50 HD. In addition, we get Discovery HD Theater, TNT HD and ESPN HD. Their is uncertainty as to whether we will continue to get the extra cost HDNet, HDNet Movies and Mojo HD Channels. The cablecard letter didnt specifically say. We shoudl know in a couple weeks.......
     
  4. Nov 6, 2007 #2444 of 6277
    gcorneau

    gcorneau New Member

    3
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    Oct 24, 2007
    Round Rock, TX
    Well that would explain why my other DVRs (Panasonic models that use TVGuide data) lost all their guide data and clock information.

    For those who care, since I was going into the attic anyway to run a Cat5 line from the bedroom to the office with the Ethernet Switch and cable modem reside, I went ahead and put a splitter on my antenna and ran one line to the bedroom.

    So now I have the guide data for the Cable (TWC analog) + OTA and am happy. Of course, the SO won't be happy until I patch up this hole in the wall... :)
     
  5. Nov 6, 2007 #2445 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Duct tape.....
     
  6. Nov 6, 2007 #2446 of 6277
    Clam_Alert

    Clam_Alert New Member

    5
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    Nov 6, 2007
    When I just called TWC Manhattan to ask about a cable card installation for the Tivo HD, they said they only have cards for the Series 3 (TCD648250A and B).

    This just doesn't sound right to me and was likely more just a case of an uniformed CS representative reading off some operations manual. Has anyone in Manhattan (south) successfully had cable cards installed in their Tivo HD? By what I've read in this forum, the answer seems to be yes, but I'd like to hear it first hand. Also, any tips for a successful install (beyond having the install sheet at hand, writing down the card nos. etc.).

    Thanks in advance.
     
  7. Nov 6, 2007 #2447 of 6277
    Fofer

    Fofer XenForo Rocks! TCF Club

    82,096
    287
    Oct 29, 2000
    Not only is that wrong, it's downright laughable as the whole point of cable cards is that there's a standard which allows you to use them in any set top box that supports them.
     
  8. Nov 6, 2007 #2448 of 6277
    MickeS

    MickeS New Member

    25,884
    0
    Dec 26, 2002
    AZ
    Any CableCARD will work in the TiVoHD. Call back again and don't take no for an answer.
     
  9. Nov 6, 2007 #2449 of 6277
    Clam_Alert

    Clam_Alert New Member

    5
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    Nov 6, 2007
    My thought exactly. I got them to schedule an appointment during that original call, but it took a lot of threats about their violating FCC regulations etc.

    Thanks.
     
  10. Nov 6, 2007 #2450 of 6277
    suaspont

    suaspont New Member

    21
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    Dec 6, 2001
    Cincinnati,...
    Ok, the last chapter is yet to be written.

    TW sent a supervisor today and he was very methodical and careful about trying to troubleshoot my CableCard installation problem. He brought a CableCard TV with him and he could not get it to work at first. He then measured some signal levels and determined that my signal level was low in a few places across the bandwidth. So, he brought an amplifier in from his truck and was able to get the CableCards to work in his TV almost instantly.

    He then noticed something odd on my Series 3. I had been so focused on getting the digital channels to work that I hadn't bothered to look at the analog channels. The TiVo box was simply not receiving several of the analog channels (14 - 22 and 34 - 64 were missing). He noted that these channels correspond to the remapped cable channels (over the air these channel numbers are UHF stations). We called TiVo support, and the very patient and helpful Juan had us try a number of things and finally concluded that the TiVo Series 3 was defective. He authorized a replacement at no charge to me. He sent an email with the RMA number and a UPS prepaid label. So, in a while, I'll have another Series 3 to try to get the CableCards working in.

    The TWC supervisor gave me his card with his direct line and promised that he would personally continue to work with me until this is all resolved.

    So, this story will be on hiatus until UPS brings me a replacement box...
     
  11. Nov 7, 2007 #2451 of 6277
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    Funny how TWC was so EVIL in not helping you when you find out your S3 is the culprit. Why aren't you suddenly trying to crucify Tivo? :rolleyes: Did the tivo csr give you his card and direct extension so he could personally offer you help?
     
  12. Nov 7, 2007 #2452 of 6277
    cramer

    cramer New Member

    430
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    Aug 14, 2000
    Raleigh,...
    Your cable installer was being an a**. This seems to be indemic with TW/Raleigh; they are under the impression that 3 SDV HD channels means cable cards are useless in UDCP devices. While you won't get much HD from them, there isn't much to be had. You'll get better HD from an antenna -- and you'll get all of the subchannels that TW doesn't bother to carry.

    At any rate, you need the CC to enable and map all the other digital cable channels. TW/Raleigh encrypts everything that they legally can.

    Oh yeah, and be sure to log a complaint with the FCC.
     
  13. Nov 7, 2007 #2453 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Seems to me that the installer was pretty close to correct. He just didnt count the local HD's in the 'three' number. Does that make him an a55 deserving of an FCC complaint? Seems like an overreaction.
     
  14. Nov 7, 2007 #2454 of 6277
    dlcrow

    dlcrow New Member

    26
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    Sep 26, 2002
    Round Rock, TX
    Have you done a channel scan? I wonder if that is required for the TiVo to find the frequency and read the channel map information out of the stream.
     
  15. Nov 7, 2007 #2455 of 6277
    timckelley

    timckelley TCFer

    27,440
    42
    Oct 15, 2002
    Austin, TX
    I'm afraid that I don't know what a channel scan is.
     
  16. Nov 7, 2007 #2456 of 6277
    dlcrow

    dlcrow New Member

    26
    0
    Sep 26, 2002
    Round Rock, TX
  17. Nov 7, 2007 #2457 of 6277
    timckelley

    timckelley TCFer

    27,440
    42
    Oct 15, 2002
    Austin, TX
  18. Nov 8, 2007 #2458 of 6277
    dlcrow

    dlcrow New Member

    26
    0
    Sep 26, 2002
    Round Rock, TX
    Well, unfortunately, they are failing again. A channel scan on my TiVo and my TV tonight has removed the 15xx mappings. :confused:

    I can still tune to the direct frequencies (e.g. 84.2) and find all 5 of the HD locals, but not via the 15xx mappings.
     
  19. Nov 8, 2007 #2459 of 6277
    timckelley

    timckelley TCFer

    27,440
    42
    Oct 15, 2002
    Austin, TX
    I did this, and it added NBC, but it didn't add the other local networks. Oh well.
     
  20. Nov 8, 2007 #2460 of 6277
    Norm_bone

    Norm_bone Lord of the Turkeys

    42
    0
    Dec 4, 2001
    Ohio
    UPDATE:

    Still no joy. I was on hold for 2 hours last week, and the rep was very patient, tried initializing, but no luck.

    TW scheduled a tech appointment. He was late, and spent 45 minutes with no results.

    We have another appointment for tomorrow morning, and they're bringing a new card. I'm keeping my fingers crossed.

    ---Norm
     

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