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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Spastic

    Spastic New Member

    Dec 8, 2002
    Another Time Warner Austin customer here. I originally had an install set for Wednesday, but due to being part of the "Lucky 200" I didn't get my Tivo in time. I had my appointment rescheduled for today, between 8-12. I sit around the house for those 4 hours, waiting for the guy to show up or a call. Just a few minutes to 12, I finally get a call from the installer telling me that they're out of CableCards. I asked him why I hadn't been told about this earlier, since I just wasted half a workday for nothing. He didn't have any answer, except to say that someone would call me when they get more cards, to schedule another appointment.

    Needless to say, I'm really unhappy again. First the shipping delays, now this. This whole experience has really put a damper on the whole new Tivo experience. BTW, can anyone give me a link to the page on TW's website where it says your install is free if they're late? I plan to take them up on that in this case (assuming I didn't imagine that).
  2. jeffrypennock

    jeffrypennock New Member

    May 18, 2006
    New York
    My signal has been stable for two days now. Everything looks great and works great!!! Fingers crossed it stays that way.
  3. jeffrypennock

    jeffrypennock New Member

    May 18, 2006
    New York
    Cycling through cards to get two that worked, I've done the activation game a few times. I've tried inserting them both and then activating and I've tried activating card 1 then inserting card 2 and activating it. I couldn't tell a difference in outcome or the way things went. I think he's right, the card is bad, not the card insertion sequence.

    SCSIRAID New Member

    Feb 2, 2003
    Vero Beach, FL
    Well, TWC has been here for 2.5 hours... one cablecard is working fine. the other one is hanging up with

    PowerKey Status: Not Ready - Waiting for EMMs

    fun fun fun......
  5. Eskimo Pie

    Eskimo Pie New Member

    May 17, 2002
    Buffalo, NY (Lancaster)
    Thats what happened with me... They ended up taking the bad card with them and even though I kept the 'good' card I have it unplugged because having just 1 card apparently limits you to only being able to use one tuner... I get all the locals over OTA so it's not a huge deal waiting...
  6. skweaz

    skweaz New Member

    Feb 19, 2004
    Austin, TX
    Installer left about an hour ago, I actually ended up installing the cards myself while he installed a new drop in another room.
    First card, dated 2004: took awhile for the MMI screen to come up but it did. He called in that card and it tested ok.
    Second card, dated 2006: MMI came up right away and I had him call that one in. No channels came up but he said it can take some time. So I reran guided setup (I was using analog only since I got the unit last Friday) and once that was comepleted both cards worked.
    I am missing some premium channels, but I need to double check with TW to make sure they got the upgrade order correct. I am getting all locals and was getting TNTHD and UniversalHD, but I checked before I came back to work and they were gone.
    Checking with support now...
  7. ingenue007

    ingenue007 UNLUCKY W/TW AUSTIN

    Aug 22, 2005

    i have my install next week. my bill drops 2 dollars.

    i wanted to drop to std and add HD tier. they said if i did that, I would no longer get any HD channels (1500 ones) and only get HD tier channels (inhd, universal etc) and that if I wanted local HD and tnt, discovery that I HAD to retain my digital cable. Is that correct?

    I would ideally want std +hd tier and retain all the local HDs and TNT and Discovery HD
  8. freiz

    freiz New Member

    Sep 18, 2006
    Just got done with a 3 hour, second TWA visit. I had the exact problem you have with 1501 and other free HD channels missing (and my HBOs). It's an auth problem. When the first guy set me up, he called the person sitting in the control room and gave her my card IDs.

    Note I didn't say he gave her my Tivo ID. And, she didn't *ever* ask for the Tivo HOST ID. Without the Tivo Host ID the cards don't marry with the Tivo and 1501, DSC, TNT, and premiums won't be authorized.

    I think the channel 1501 auth error is the giveaway and several other people in Austin have had this problem as well. The key is you need to get to someone and explain that your cable cards were never assigned to your Tivo host ID, have them do that, re-hit your cards, and all will be fine. It's apparently not something that is obvious to the field people or CSRs as I have had 2 techs and 3 CSRs attempt to unpair, re-pair, troubleshoot, pray, etc. and no one ever noticed it. It wasn't until the guy out today called his last resort person that she requested both the Tivo host ID *and* the two cable card IDs. Once she had that, she hit my cards and in a few minutes I was watching 1501, HBO, etc.

    I now have all my channels and the Tivo is working fine. Props to my TWA tech (Patrick) that came out today. He is tops!

    On a related note - here are the channels that I have confirmed to be SDV and missing with cable card use:

    111 - Boomerang
    28x - shopping channels (bleh)
    west coast premiums

    I will work on a more concise list later... As to 232 - National Geo, I was receiving it just fine a few hours ago. It is supposed to be SDV... I might check diag page 5 on my SA8300 and see if it is in the SDV range (417 - 447 as I recall)

    The tech out today also replaced my living room cable run and cleared some interference on channel 7, Spike, and a few other channels. As I noted, he was excellent. The best TWA experience I have ever had and definitely needed after the last day and a half of this cable card fiasco.

    In closing,

  9. eisenb11

    eisenb11 New Member

    Sep 6, 2006
    Redondo Beach, CA
    Bah... f'ing retarded SOBs!

    I set my CC install with TWC on Tues when the S3 was released. Called again on Sat to confirm and all was ok.

    Come today and the asshats don't show up. End up wasting 3 hours with CS who tells me to call back every 30 min to figure out wtf is going on.

    Turns out they screwed everything up and now I'm recheduled tomorrow for some time between 10am and 7pm.

    How is it that no matter where you are in the country, the cable companies seem to always hire the most incompetant dumb-asses to work for them?

    I took today off from work for this appointment, then had to resched plans to tomorrow because they were running late but promised that someone would show up today one way or another... now I've got to cancel plans for tomorrow.

    TWC I hate you! You can't see me, but guess which finger I'm holding up at you!

    To use a Farkasm (fark.com) here: Die in a fire!
  10. freiz

    freiz New Member

    Sep 18, 2006
    My bill dropped $9, but I couldn't see saving $, so I added HBO for $9.95. Now I'm into them for another buck or so...

    See cable cards are a win-win! You get to redeploy that pile of crud known as the SA8300HD, I get a Tivo, and TWA gets another crisp one dollar bill from me each and every month!


    Now I just need another TB of space and I will be OK.
  11. SoBayJake

    SoBayJake New Member

    Feb 6, 2002
    Los Angeles, CA
    A NINE hour window??
    What state are you in? Some states require them to set up a certain (smaller) window. I think California is a 4 or 5 hour window, which the cable companies try to slide by and give you larger windows, until you call them on it.

    Check out info for you state, or even city. Some cities (franchising authorities) have laws regarding this topic.

    Also check in to credits, refunds, etc. for missed appoitments!
  12. Gene S

    Gene S New Member

    Feb 10, 2003
    Belleville, IL
    It goes against what the Tivo insert says to do, but I had my installer call them in at both the same time. I told him it seemed stupid to make 2 separate calls.

    But we did insert the cards one at a time. He input card 1, then we waited for the MMI screen to pop up. It took about 3 minutes for that to happen. After that he put in the second card and waited for the MMI screen again. Once that screen came up he called in and activated both cards at the same time.
  13. mlh78750

    mlh78750 New Member

    Sep 22, 2006
    UPDATE! I had a great Tech named Ted come by and fix everything. We installed the cards one at a time and authorize and fully test the one card before moving on to the next. I sat with him through it all. The first CC would not authorize and had the 1501 DISCHD etc problem. Once we got the card to show that it was auth'ed everything comes in just fine including all of the HD Tier. I do not have HBO Showtime etc so I can't say about that. Some of the SV channels are working and some are showing other channels and some just don't work. For instance 101 shows channel 2 on my box. Anyway, we installed both cards and all the channels are working on the test channels dialog. Tivo is doing the service setup thing right now and I think tomorrow I will return the TWC DVR.

    SCSIRAID New Member

    Feb 2, 2003
    Vero Beach, FL
    All is well now.... Took 4.5 hours and 4 cablecards but all is now up and running. HD Heaven.... Now to enter alllllllll those season passes....

    TWC installer worked very hard and was determined to get it working.

    Im a happy camper. Good job TWC Raleigh.
  15. Diacritical

    Diacritical New Member

    Jan 10, 2003
    Brooklyn Heights, NY
    Finally got my appointment for one week from today -- but after getting this thing activated and getting my first look at OTA HD, I'm not so sure I need HD from the cable company. I've been watching HD on TWC/NYC for years now and I've never had HD look this good -- and that from a small UHF loop behind the TV.

    I have to say -- recording two shows in HD with all the TiVo feature is just like rediscovering HD and TiVo at the same time. This reception makes the cable version look a little sick.

  16. infinitespecter

    infinitespecter New Member

    Jul 22, 2004
    I got tired of watching OTA and wanted to setup some Season Passes, so I called Comcast/TWC and asked if I could just swap the card in my Sony DVR into the S3. Got a yes, and it worked perfectly. Kind of annoying that it won't run in an asymmetric mode, but this will do until next week when they bring another card.
  17. BillP Studios

    BillP Studios Creator of WinPatrol

    Dec 26, 2002
    Scotia NY
    TW cable came today and my Series3 is working like it should. :up:
    All channels are up and running with the exemption of the ones they recently removed.
    See... :eek: Time Warner Battles Against Cable Cards

    Both cards with dated 2006 and were immediately recognized.
    The cable guys called in the host ids.
    When we did the "Test Channels", the 2nd cable card did not display any digital channels. The HD def local channels were ok but none of the other or premiums.

    Rebooted TiVo, and made the cable guys wait through guide setup which was the only way to get any channels to come up.

    The CableCARD menu -> Test Channels still failed with cable card 2 on digital channels.

    However, when I went to live TV and checked everything worked fine! I was able to start recording two HD channels at one time. YAY!
    The right side of the Display banner also lets you switch between cards.
    Tip: Live TV button also lets you swap which tuner you're on.

    So, even if the channel test fails, doesn't necessarily mean its a bad card.

    Good Luck to all,
    Bill Pytlovany
  18. eisenb11

    eisenb11 New Member

    Sep 6, 2006
    Redondo Beach, CA
    Hehe, I'm a little south of you in Redondo Beach.

    I had a 2 hour window today (10-12) but it didn't do me much good since they didn't bother to show up. After that they kept promising they'd send some other dude here until about 3:00 when they said it's a no-go until tomorrow.

    Now I'm in the system for 10-7 tomorrow, but they say the guy should be here in the morning... not that their word is worth anything.

    I was told to bug them about refunds/free-months after the install.
  19. Raddock

    Raddock New Member

    Sep 22, 2006
    UPDATE: I came home from work during lunch today, plugged in a replacement card so both cards are in the slots now. I phoned the activation people, and gave them all the card info they requested, the first card worked right away, and I had all HD channels, the second card didn't work immediately. I went ahead and told the Tivo to download channel data, and I left to go back to work, when I got home this evening, the Tivo was ready to go, both tuners worked. Sweet! Aside from having to get 1 new card, this was fairly painless for me.
  20. cit1991

    cit1991 New Member

    Jan 3, 2005
    Houston, TX
    I picked up the S3 at Fry's yesterday afternoon. Since I read all the stuff on here, I knew what to expect, what to do, and what not to do.

    There was a TW store right up the freeway from the Fry's. I stopped there with the new S3 in the back seat. They were out of CableCards. I told the lady I needed two. She took my number and said she would call me the next day after they processed their shipment (late morning). I was worrried that would be the end.

    Today, she called me at about 10:30am. She had two cards for me, and I could come get them. I was there about a half hour later. Two brand new cards in blue plastic cases (Motorola) were waiting for me, along with an instruction sheet for setting them up. They don't have dual stream cards.

    I went home and set the unit up. Then after getting it online, and updated, I put both cards in. Then I called the special number TW Houston had set up for activating them. A lady answered immediately. They asked me for all the info on one of the card setup screens...for one card. Then she processed it, or sent it to dispatch, as she said. We then did the second card the same way. She asked me to test some certain channels, and they worked.

    She said the others (pay channels, and a few HD's) would be working within 24 hours, and to call that number back if they were not. 4 hours later, all the channels that were supposed to work, were working, including all the pay channels I get and their HD's.

    I set up my season passes, and later in the afternoon, it was recording 2 shows at once, one in HD...just perfectly.

    I have to say TW Houston really had its act together. No BS about TiVo, no long phone calls, no tech visit, just pickup, plug in, and activate.

    If you want to get cards, call them to make sure they are in stock. The lady at the store said they go fast when they get them.

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