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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. WSP

    WSP New Member

    29
    0
    Dec 20, 2006
    Austin TX
    Last week, I went down the list to see which channels I was receiving. You should be getting KXAN (1521), KLRU (1542), and Discovery (1617). I previously had a service call with TW about not getting 1521. This was found to be a bad connection. This channel seems to be sensitive to bad connections.

    In your other list of missing channels, I get: 121, 122, 140, 150, all of the 200's you are missing, 324, 361, 368, did not check 400's, 525, 571, 575, 582, and 595.
     
  2. crazywater

    crazywater USS TiVo NCC-1780

    621
    0
    Mar 7, 2001
    USA
    I called yesterday about TBSHD and was told it was on SDV. I was also told that since I had subscribed to the HD Suite back in October 2006 that I would continue to get it even though it is not available to new cable card customers. :confused:

    She also told me that they expect the SDV / CableCard issue to be resolved in the near future but, of course, she didn't have a date for me...
     
  3. mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    Wow... Amazingly optimisitc for a Cable Rep.... :p I wonder what would happen if I added an S3 or THD box now since I already get it... :D
     
  4. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    This was a CSR?? Wow... I wouldnt expect a typical CSR to even know what SDV is. What division of TWC? Your profile doesnt indicate where you are located.
     
  5. crazywater

    crazywater USS TiVo NCC-1780

    621
    0
    Mar 7, 2001
    USA
    Yes she knew what it was although I had to drag it of her since I think she assumed I wouldn't know what it was so she was kinda talking around it. And since she said that they expect this issue to be resolved in the near future I got the impression that she was a bit more knowledgeable than your usual CSR.

    I am in Raleigh...
     
  6. rileyrd

    rileyrd New Member

    42
    0
    Nov 16, 2006
    raleigh, nc
    Just receieved my HD from Amazon today and in Raleigh. I want to call you CSR. Most don't know the difference between single or multi-stream. Did you get a name? We should refer our tivo friends.

    By the way, did you have a multi-stream card installed.
     
  7. chefelf

    chefelf New Member

    8
    0
    May 4, 2004
    I just called Time Warner NYC (212.358.0900) and as I've been warned they a) seemed to know little to nothing about CableCARDs and b) the sales guy I spoke with was aggressively trying to convince me not to get one.

    The technician I eventually ended up talking to had to consult a supervisor as to what an M-Card was. After she confirmed that they didn't do M-Cards I was able to schedule to have two S-Cards delivered for $1.75 per month each.

    The bad part is the next technician can't get out here until November 7th. Nearly a month now I have to wait with my brand new Tivo Series3 collecting dust. That is going to kill me. :)
     
  8. farlz

    farlz New Member

    9
    0
    May 5, 2007
    Even though TWCNYC says $1.75 for each cablecard, it comes out to $8.50 a month for the two of them after all their mirroring fees and stuff. Trust me, I've spent too much time on the phone with them about this, there seems to be no way around it.
     
  9. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Mine are all M-Cards.... 2 in an S3... 1 in a THD. Make sure you ask for an M-Card.
     
  10. chuckamuck

    chuckamuck New Member

    2
    0
    Oct 11, 2007
    New York City here as well. Similar experience for me. I called to inquire whether or not I'd be losing out on receiving any standard or HD channels by using a CableCARD (their website indicated I might).

    I was put on hold for 10 minutes while the operator "investigated" my question. She came back and told me she couldn't find an answer to my question -- only that yes, I would likely miss out on some channels if I were to go with a CableCARD. Clearly, they're trying to steer customers toward their own TWC boxes.

    Are there any other New York City Time Warner customers who can answer my question? Will I not be able to receive specific standard and HD channels with the CableCARD?
     
  11. chuckamuck

    chuckamuck New Member

    2
    0
    Oct 11, 2007
    New York City here as well. Similar experience for me. I called to inquire whether or not I'd be losing out on receiving any standard or HD channels by using a CableCARD (their website indicated I might).

    I was put on hold for 10 minutes while the operator "investigated" my question. She came back and told me she couldn't find an answer to my question -- only that yes, I would likely miss out on some channels if I were to go with a CableCARD. Clearly, they're trying to steer customers toward their own TWC boxes.

    Are there any other New York City Time Warner customers who can answer my question? Will I not be able to receive specific standard and HD channels with the CableCARD?
     
  12. discokill

    discokill New Member

    6
    0
    Jul 8, 2004
    Can anyone in the Los Angeles area confirm what they are paying for the Cable Cards? I'm in Culver City so the two cable cards are free per the price list but I'm getting hit for the following:

    9/29 - 10/28 Cable Card .00

    09/29 - 10/28 2nd Cable Card .00

    09/29 - 10/28 Additional Cable Card 6.95
    (includes Digital Programming Fee)

    09/29 - 10/28 Additional Cable Card 6.95
    (includes Digital Programming Fee)

    So two free ones, and then charged 6.95 for two of the same thing?

    For clarification I have only two cable cards in my one Tivo HD
     
  13. TracerBullet

    TracerBullet New Member

    95
    0
    Dec 17, 2004
    No, there are not, besides the obvious (PPV).
     
  14. JYoung

    JYoung Series 3

    28,713
    68
    Jan 16, 2002
    Los Angeles
    Interesting as I've been looking into the loca Cablecard situation myself. I'm with Time Warner Sherman Oaks and I found where they buried their pricing guides.
    http://www.timewarnerla.com/pricingGuides/

    Question: do they require you to pay for the Digital Cable tier to get HD? I'm still on Broadcast Basic and I'm not looking forward to upgrading.
     
  15. kerobec

    kerobec New Member

    11
    0
    Apr 22, 2007
    Los Angeles, CA
    Interesting that the last few posts are from the Los Angeles area. I'm in Hollywood, and just ordered my THD this evening. I finally caved because of the lifetime membership transfer that was dangled. It really bothers me that the new TiVos aren't compatible with cable boxes. Seems to me they could have left a component input on the back, just for a backup! Or even an HDMI!

    So, I'm curious to see how the LA TWC handles this. I just bought my second HDTV back in April, and had to have a tech out 3 long, horrible, separate times in order to get an HD box WITHOUT a dvr, thanks very much. You'd think the TiVo sitting right there would be some sort of indicator, but I suppose not.

    I'm also curious to know if they charge a separate digital service fee for each card. It appears they are charging discokill. I think that $6.95 is their additional digital service fee. So, they don't get you for the card, but they do get you for each service? That's crap. If anyone has any additional experience in the next few days, I'm eager to hear it. I probably won't call for an install until early next week, at least, so any new info would be great. At this point, I'll most likely stick with the HD box and S2 out in the living room, and put the THD with card(s) in the bedroom. So, I'll still get all the channels, but it'll annoy me, just the same. :rolleyes:
     
  16. Myphsto

    Myphsto New Member

    17
    0
    Oct 22, 2002
    Pewaukee,...
    A friend of mine both have the same setup and are in the same area missing these channels:

    117 ESPN U
    157 Nick Toons
    172 LOGO
    188 Movie Plex
    528 ESPN2 HD

    We both have had multiple truck rolls with techs that could not figure out the issue. What's interesting is we get the standard Time Warner promo on all of those channels (on demand ads) instead of a message that we don't have that channel. Time Warner admits that we should have those channels, but they have given up fixing the issue unless we have a cable box.

    While I've filed a FCC complaint (again) I doubt any action will be taken.

    Anyone else missing those channels out there?
     
  17. dsjohnston

    dsjohnston David J.

    11
    0
    Aug 4, 2007
    Raleigh, NC...
    TWC RDU Installation Story Complete (long)

    So the installation experience:

    I’ll start by saying it’s an “All’s well that ends well… so far” type of thing.

    Refer to previous posts for some history, but at this point, this past Monday, we were scheduled for a TWC install between 1-5. Our installer, Garvin, showed up that morning about ten (?) and said that his dispatcher didn’t have him on any other jobs that day and since “these could be a bear”, told him to go ahead on out.

    A note about Garvin from the get-go. Garvin is from Barbados and has the temperament and wisdom that go with this fact. For those of you who haven’t been to the islands, that’s a compliment.

    He readily admitted that he hadn’t done a cablecard install before, but that he was very anxious to learn as he’d toyed with Tivos before, taking them apart and seeing what made them tick, along with DVRs and the like. In other words, he was the kind of person you would want if you were faced with someone who hadn’t done these.

    Well- the first thing noticed was that they had given him the wrong cards. (4 S instead of 2M). He phoned me and we talked, and I explained the situation. He told me he would track down the M Cards and let me know when he had, later on that day.

    About 2:00, he called me back and we agreed to meet at the house at 3:00.
    I arrive, Garvin arrives, and we’re off. Sure enough, there are two SA M Cards with him, relatively new (4/07 builds). We look over the paperwork (Tivo instructions, Forum references, etc.) and pop the first card in to the right-hand slot on the first HDTivo. All goes as planned, Tivo-wise. Recognizes the card, goes to the menu, and stops with “Test Channels”.

    We discuss for a bit how Garvin likes to work- they type of proactive, enterprising person that would go in on his off hours and “shadow” a TWC tech in Morrisville just to hear the typical issues they deal with. The type who feels (as should they all) that the best possible thing they could do would be to set up a training lab at TWC and show all the subcontractor techs how to go about an install for the various configurations. I can’t believe, and he agrees, how much time this would save. It’s about to become obvious.

    We also talked about the fact that he was planning on going out that evening and buying an HDTivo so he could dig into it and have first-hand knowledge of what he was working with. I walked him through many of the menus and the remote, telling him what Tivo recommends doing prior to tech arrival, and giving him the URL of this Forum so he could get a primary account of what people are up against.

    At this point, he gets on the line with TWC. I’d warned him about the fact that this could be the hard part. The first tech we reach is Caroline (sp?). She is wonderfully good-natured, and though she admits she’s inexperienced with this, and even mentions the infamous Anthony (who she says she’ll refer to if she needs help), is willing to jump in with her script.

    We get going. Garvin reads off every number you could possibly read on the card(s) to Caroline, and it’s obvious that she is reading a script as she refers to “placing the next card in the left slot”, etc. Oh well- it’s a learning thing, right? Well, after doing everything that is prescribed, I’m getting the first hundred or so channels, but barely anything above 100.

    I redo the Tivo Channel Setup, as I figure it can’t hurt. Interestingly, I now have information for the channels, but still no image. Understand that this hasn’t really been a linear process. Garvin has been put on hold for a total of some 45 minutes at this point off and on.

    So long, as a matter of fact, that his supervisor(s) have both tried to beep in and contact him. While he was on hold, he asked me if I could please call them (he gave me their names/numbers) and explain, which I was happy to do. Hey- I didn’t want him to lose the helpful tech. One of his supes explained when I told her the situation, that CableCards hadn’t been “fully integrated” yet, and that they were a pain because no one had taken the time to train installers on them.

    Anyway- Caroline now guides us to the CC setup screen that lists the number of EMMs received. (this isn’t as easy as it sounds, as it sounds though she’s looking for screens on a SA DVR instead of a Tivo) I find the screen and for the longest time, popping back and forth into the menu (refreshing it as it were) we got no EMMs.

    Time to change techs. Evidently the other guru at TWC is Shaniqua (sp?) Once she gets on the line and gets some basic information, she starts doing her magic and voila- the EMMs start coming in. With them, so does the picture.

    We start talking about what channels I should be receiving and what it boils down to is: I get all the digital channels and all the “typical” HD Channels. (including HBO HD as we have that package) What we DON’T get is anything at all in the HD SUITE, as those are “set top box only”. I’ll leave the arguing about just how much of a PIA TWC is for exacting their pound of flesh for having the audacity to use a cablecard to others.

    As of right now, I have no idea what I am, am not being charged and which packages I have. I’m simply thankful it’s working and I’ll be hashing all that out shortly. Which I’m guessing will be a long conversation. (And why not? When I called customer service the last time to ask about our installer being late – the first one way back- the guy wouldn’t let me off the phone without trying to sell me VOIP)

    So again, long story short? It’s working for now. Garvin is a rock star. Caroline is wonderfully game, and Shaniqua is, as well, a rock star. I imagine the next one of these that Garvin goes out on will be brief, successful, and easy.

    As well, IF you get a tech at TWC that knows the sequence and what an HDTivo needs as far as tickling from the headend, a CC install could take practically no time at all.

    My .02, YMMV

    -David
     
  18. SugarBowl

    SugarBowl Member

    790
    0
    Jan 4, 2007
    Cary, NC
    I had 2 vists from TWC Raleigh techs to get my cablecards running. Both of them said they had never done this before.

    The first guy got on the phone with TWC, and they told him to remove all splitters from inside the house, go outside, remove all splitters from the outside box, and run a single line from the street to the Tivo. Didn't work.

    2 weeks later, i guess the script changed, there was no mention of removing splitters, just plugged the cards in and it worked. After being on hold for 30+ minutes, mis-reading the numbers, etc, etc..
     
  19. timckelley

    timckelley TCFer

    27,462
    47
    Oct 15, 2002
    Austin, TX
    I have Time Warner analog cable. This might be a stupid question but, is there any HD content transmitted on the analog cable, or is that just impossible? I ask because I've never owned a HD TV, but am now considering getting one because they're getting to be so much affordable now that before, plus my upstairs TV has such horrible picture quality.

    If I get an HD TV, then I need to consider whether I'd like to upgrade my S1 TiVo (currently lifetimed) to an HD TiVo, but it's not worth doing that if I don't get any HD content at my house to begin with. But I might still buy the HD TV, because if I'm going to shell out for a new TV, I might as well not buy an SD TV, so those are probably going to be arhaic/outdated pretty soon. HD seems to be the future of TV. Even an SD signal would look a lot better on a new HD TV that on the piece junk I have now.
     
  20. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    ABC, CBS, NBC, FOX and KLRU are availabe if your tv has a QAM tuner. You will get them even with basic cable.
     

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