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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. pkscout

    pkscout New Member

    Jan 10, 2003
    First, TiVo launched it with the only solution the cable cartel (via their front organization CableLabs) will allow. There is no approved two way device that would allow TiVo to keep their UI. The only two way communications device CableLabs has/will approve is using OCAP, which allows the cable company to download whatever software they want to the box. That would mean TWC could put that god aweful Navigator software on your brand new TiVo. That's no choice at all.

    Second, you can't use a cable box with the TiVo HD or S3. If you want to get encrypted digital channels (including HD channels) and can't get them off the air, you need the cable cards.

    Don't like it? Complain to the FCC. Their the ones who have let the cable cartel make a joke of the decade old mandate.
  2. kramertc

    kramertc New Member

    Oct 7, 2007
    Yes, I have Passport in my 8300 dvr...I thought SARA was much better than Passport. I don't care for the Passport software but I've never seen Sara so I can't comment.

    I have to admit that I have a soft spot for TW Charlotte. Whenever I call customer service all of their reps are here in Charlotte.. either Morehead St or Arrowood Rd. Whenever I call (like I did to have the cablecards installed) I'm never on hold for more than 5 mins before I talk to someone. I also have Directv (Sunday Ticket only) and when I call them it's 20-30 mins before I speak to someone. So I'm going to stick it out w/TW and hope that TIVO resolves the SDV issue.
  3. Fofer

    Fofer Say what? TC Club

    Oct 29, 2000
    Time Warner SoCal here... my TiVo (series 3) today alerted me to a lineup change, that of TBS-HD (channel 417.) In the past when I've gotten these notices I've checked the channel and sure enough, I'm getting a new channel.

    This time the channel is black and all it says on the bottom is "Searching for signal on Cable In"

    Does this mean I'm not actually going to get the channel? (As far as I know, there hasn't been any SDV deployed in Los Angeles from TW. Could this be the first?)
  4. JYoung

    JYoung Series 3

    Jan 16, 2002
    Wonder if it's a channel mapping issue.

    TW-SFV is broadcasting TBS-HD in clear QAM on channel 100-07 (I think).
  5. artinsocal

    artinsocal New Member

    Sep 20, 2007
    I got the same message but I do get TBSHD when I tune to channel 417. Also the TW cable guy came to replace a card on Fri. and he had me tune to channel 413, which is a mirror of 417 at the present time even though the channel icon says FSWPTHD. He said their testing 413 because it's not on their channel lineup.
  6. SugarBowl

    SugarBowl New Member

    Jan 4, 2007
    It means this channel will be on SDV whenever they implement SDV. But TWC is already restricting what channels can be received by cablecards based on the assumption that once they implement SDV, you will lose these channels anyways.

    I guess TWC doesn't share Tivo's optimism that a solution will be in place soon.
  7. petemoss007

    petemoss007 New Member

    Oct 7, 2007
    I hope it's not true. I pray it's not true. Problem is, TW in Austin does think it's true. I don't want to rat anyone out but the TW person called us from a 512 number and represented himself as a TW tech supervisor. The information I posted was told to us by him. If anybody knows differently, please enlighten us. Would love to get our channels back and still be able to use cable cards. Also, if you check the TW cable card link you will notice that many of the availability of channels is listed as "Varies". I guess for us, varies means, you don't get these channels. Also, what is a PM? Sorry for the ignorance.
  8. Fofer

    Fofer Say what? TC Club

    Oct 29, 2000
    Well, the message about 417 just popped up for me on Sunday. I'm gonna wait a few days and see what happens before calling TWC. In the meantime, yes, I just checked 413 and see that it is broadcasting what 417's Guide Data lists (that is, Home Improvement currently.) That gives me confidence that t a few days it'll be working properly.

    Nah, not necessarily. Here in L.A. we've had a rash of new channels added recently (many in HD) with no problem whatsoever for CableCard and TiVo owners.
  9. dvrhead

    dvrhead New Member

    Oct 8, 2007

    Guys, an FCC complaint takes 5 minutes to do:

    This is the *only* way TW (and other Cable Companies) will listen and do anything about this. The CSRs don't give a crap.
  10. dwsnyder

    dwsnyder New Member

    Oct 3, 2007
    Got a new Tivo HD and had Cablecards installed last week. It was a bit of a hassle, but overall not as bad as I expected it to be. The first time the installer came, he said he had never seen a Tivo before, and wasn't sure what to do with it (even though I gave him the "For Cablecard Installers" sheet), so he called one of his buddies at the central office, who told him that TW policy is to only install one Cablecard in Tivo HD (even though TW Albany only has S-cards). So, even though the guy had 2 S-cards in his hand, I could only convince him to install one of them. Between the wait for firmware upgrades, downloading the channel mappings, and 'rebalancing' my account, it took about an hour.

    After the installer left, I called TW customer service to find out what their real policy is on CableCards, and it turns out the installer was flat out wrong. So, they set up an appointment for later in the week. The same guy came back, but this time he brought another installer who was more clueful with him. It took them about an hour to get the second card up and running.

    So far, everything has been working very well. I don't this TW Albany is using SDV yet, as I get all of the channels I am supposed to (even the newly added TBS-HD on 1805--still waiting for Tivo to get the guide data for that). The basic channels are all analog, but I can live with that.

    Each card costs $1.75 per month. Installation was about $18, because they were billing it as an equipment pick up (to get rid of the crappy SA 8300HD), normally it would have been about $30 for the install.

    I'm so happy to have Tivo again! We had a Series 1 for years, but got rid of it in March when we upgraded to an HDTV. At the time the S3 was too pricey, so we went with Time Warner's DVR, but it was such a horrible user experience that I picked up the Tivo HD as soon as I heard about it.
  11. JeffRapp

    JeffRapp New Member

    Sep 30, 2007
    Well, I had my CableCard install on Friday, and it went relatively well. Initially, TWC (Lincoln, NE) claimed that M-Cards didn't exist. After talking with one of their cable techs, we got things cleared up and he let me know they'd be installing a single M-Card rather than the S-Cards. Friday morning, I get a callback. All of their M-Cards are in the SA set-tops, and they couldn't pull one. On top of that, someone in accounting only ordered S-Cards for installations. He was very apologetic and let me know that the installer would be doing the two S-Cards, and they'd send out someone to replace them once the M-Cards arrived. Wonderful!

    The installer arrived on time and was very cool about the whole thing. He'd never seen a TiVo HD before, so he went straight to the back to do the install. After I showed him they were in the front, almost everything went smoothly. The first problem was waiting for the EMM count. I think it got up to 8, and he hung out on hold with the dispatch guy for a while before dispatch told him to check the levels in my apartment. Now, I'm no cable tech, but I'm assuming the EMMs were low because I wasn't geting/paying for anything that would have been encrypted, right? Anyway, he checked the levels, they were good, and the channels came in clearly.

    During the whole EMM situation, things got a little awkward. During the setup, the installer had his phone on speaker with the dispatch guy. At one point, I heard the dispatch guy go into a riot about how it didn't make any sense that I needed cable cards. I wasn't subscribing to digital cable, and worst of all, I don't have a HDTV, *yet.* "That's stupid," he says. I politely explain that I need the cards to get the mapping so I can record the Clear QAMs, and he basically throws a big fat whatever in my direction, and tells the installer to skip the second card. I talked him into installing it, however.

    Overall, the installation went OK, took about 45 minutes. The important thing is, it's simply amazing the difference in quality between, say ABC on the analog and the QAM version of the same channel. I'm in love.
  12. Peter000

    Peter000 New Member TC Club

    Apr 15, 2002
    I have TW in NYC. Do we still need two cablecards? Or has everything been upgraded so only one dual-tuner cablecard is needed?

    The reason I ask is that one of my cable cards (slot 2) doesn't seem to be working, but I'm still able to record 2 cable channels at once (or channel change while recording)! When I go into slot 2 "test channels" it says no channels available. Slot 1 channels work fine.

    When I go into the diagnostic screen, it seems like nothing is happening in Slot 2 (lots of zeros, and it shows a date of Jan 1, 2006).

    Thoughts? Answers?
  13. bmints

    bmints New Member

    Aug 27, 2007

    Funny, that the link to the TiVo site says:

    "For the full text of the FCC filing on August 24, 2007, please click this link. "

    If you click over and read the full text, you'll see that it was actually 2006 (over a year ago). Not 2007. Wonder how much progress has really been made on the dongle. Does anyone know?
  14. MauiWorks

    MauiWorks New Member

    Oct 4, 2007
    OTW has said the info on the site is old - it is to be removed shortly. I called Tivo and was cryptically told that they were aware of this amazing event and were "working on it...". A call back to OTW management confirms my original post - they're done with CC's, and they had no comment on the FCC regulations regarding it. Tivo has product to sell, so I'm hoping they're aggressively pursuing this one.
  15. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Short story that I'll elaborate on soon. Had a TWC tech, a very smart and helpful guy, Garvin Bertrand, come to the house today. Inexperienced with CC install, but adamant about wanting to learn.

    Took about 2.5 hours, most of it on the phone with TWC tech. Upshot is that once we had the right techs on the line, it took about ten minutes.

    My only lingering question at the moment is: What TWC Raleigh-Durham HD channels should/could I be getting?

    Again, more detailed account soon, including the helpful techs' names.
  16. SugarBowl

    SugarBowl New Member

    Jan 4, 2007
    currently, you can't get TBS-HD on channel 282.

    You will not be getting A&E HD or VersusHD next week. http://www.timewarnercable.com/NC/products/cable/HDTV/raleighNewHDChannels.html

    And it's rumored that the HD-Suite is being removed from cablecards in 30-45 days.
  17. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Was actually told I couldn't continue to get HD Suite this afternoon. :(
  18. SugarBowl

    SugarBowl New Member

    Jan 4, 2007
    It would seem that other than the networks which are available free over the air, our cablecards get TNT-HD, Discovery HD theater, espnHD, and espn2HD. And the channels in the 100's. There is also the Famliy Choice tier (350-368) which contains some digital versions of analog channels.

    I'm not sure about the premium channels as I don't subscribe to any of them.
  19. jrcoombs

    jrcoombs New Member

    Oct 10, 2007
    Installed a TIVO HD in Austin, TX two weeks ago. Tech tried to install two multipath cards in the two slots. Convinced him only one was required in slot one.

    1. Everything seems to work though I get hangs from time to time and have to reboot the Tivo. Is this normal? If not, what should I do?

    2. Missing a "few" channels beyond those I would expect with switched video, mostly importantly several HD channels 1521 KXAN, 1542 KLRU Inspration, 1617 Discovery, 1635 ESPN, 1636 ESPN HD. Is missing these "normal"? If not how do I correct it?

    I'm also missing 103 Toon Disney, 121/122/125 Nicktoons, 140 Discovery Kids, 150 Noggin, 203 Discovery Home, 204 Fine Living, 207 DIY, 211 Lifetime Real Women, 220 Fit TV, 225 Discovery Health, 236 Military, 237 Science, 239 G4, 243 Biography, 248 History Int'l, 250 Discovery Times, 261 Log, 262 Ovation, 266 Sleuth, 268 BBC America (wish I had this), 324 TXCN, 348 News8, 358 News * weather, 359 News8 nonsteop weather, 361 CNBC World, 368 Bloomberg, 405 ESPPNews, 408 News 8 Sports, 420 ESPN classic (another nice to have), 440 Fox Soccer (ouch), 470 versus, 525 Game Show, 527 Fox reality, 571 MTV2, 575 Fuse, 582 VH1 classic, 595 GAC.

    The rest I don't expect until switched video gets resolved. Any suggestions appreciated.
  20. cab2

    cab2 New Member

    Sep 17, 2004
    I have the full S3 and can tell you that I do get Discovery HD and the KXAN stations. I think I also get KLRU, but would have to double check. I was told the ESPN chanels were part of the sports package and I don't sub to that. the other channels you listed in your other para I think are all SV channels. I don't have the list in front of me, but it is a long list here in austin (bummer!). I think you can find the list here in this thread if you search for it. For what I have been able to tell, I believe that Austin has one of the largest SV lists around. This is a bad thing for us, at least until the dongle is available. I want to go out and buy a Tivo HD, but wont until the SV situation is fixed.

    I do not have the hangs you mention. I have a external SATA drive hooked up to my S3 and have had a few problems with that, but no other hangs to speak of.

    Also, it may just be me, but it seems like the pixilation / sound breakups are slightly improved with the 9.1 release. It's a little hard to tell, but I seem to have less of those lately. Not sure if thats really related to the 9.1 or not. It's not completely gone, but it seems better.

    If they ever pull the plug on Discovery HD or make that one SV, I will be screaming bloody murder! Thats the one channel I watch the most.

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