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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 6, 2007 #2241 of 6277
    alyssa

    alyssa Active Member

    1,638
    0
    Dec 7, 2003
    The...
    Kinda as a FYI story.
    I've got TW in the sticks of NewEngland. 10 months ago I got a S3 & after much gnashing of teeth & pulling of hair, I finally got the cable cards installed. Recently my S3 had to be replaced. I scheduled a TW appointment, the guy came, within 30 min both cable cards were up & I was starting the Guided set up. :eek:
    Granted, I knew the cable cards were good because they came out of my old S3 but anyway you cut it, that was a fast install. It can happen
     
  2. Oct 6, 2007 #2242 of 6277
    balthus

    balthus New Member

    6
    0
    Jan 24, 2002
    Dallas continued:

    So I just had a live chat to ask about mu area and if it has been upgraded or not:

    TW: Welcome to Time Warner Cable sales chat. My name is. I ll be your personal sales assistant today. How can I help you?

    Me: I have an installation scheduled for next week. Order # . I want to know if my address has been upgraded to the single line or if I am still in an A/B area.

    TW: We are in the process of upgrading your area to the single line system. You will be able to use a Dual Tuner DVR once the upgrade is complete. You will also have access to additional channels such as ESPN 2, ESPN U, LOGO, etc..

    Me: What does not being able to use dual tuner mean?

    TW: In the process meaning we should be finished within the next month. Dual Tuner DVR means that you can record one show while watching another, or record two shows at one time.

    Me: So I will not be able to record 2 shows at once at the current time.

    TW: That is correct. Please verify with the technician upon his arrival because he would be able to confirm if your area in particular has been completed. It is showing in the system that you are still in the rebuild area, but it is possible that your area has been completed.

    Me: Well how do I find out for certain. If I go to a local office would they know? What guarantees would I have that the rebuild will be done within the next month?

    TW: Let me see if I can check another system. Give me one moment please. I am unable to determine if your area has been completed. Please call the 24 hour local office at 972-742-5892 or 972-445-5555 to get confirmation.

    So is have been on hold for 15 minutes with TW tying to find out. Is this a futile effort?

    If I am still in old area, will I be able to record 2 shows at one time with Tivo?

    Thanks.
     
  3. Oct 6, 2007 #2243 of 6277
    balthus

    balthus New Member

    6
    0
    Jan 24, 2002
    So I did get through by phone & I was told I was in upgraded area. Should I believe this? Why wouldn't the person looking me up via Live Chat not know but the person I called would?
     
  4. Oct 6, 2007 #2244 of 6277
    Arcady

    Arcady Stargate Fan

    3,960
    0
    Oct 14, 2004
    Philadelphia...
    Here's an update on my TiVoHD cable card install in North Dallas. The contractor for TWC showed up at 9:45 (during the 8-11 window) with two cable cards and an HD DVR. I don't know why he brought the DVR. Both cards were M cards. I told him I only needed one, and asked him to use the new one (the other was all scratched up and probably no good anyway.) He wrote down the numbers, then I inserted the card and he wrote down the numbers off the screen. He called in to activate the card, and within about 10-15 minutes the encrypted channels started to work. He left with the DVR he brought, plus the one I was getting rid of. This was his second TiVo install. I am pleased with the install.
     
  5. Oct 6, 2007 #2245 of 6277
    acvthree

    acvthree Active Member

    2,472
    0
    Jan 17, 2004
    Carrollton,...
    Balthus,

    Did you check to see if Verizon Fios was available in your area? If so, it may be worth looking in to.

    Al
     
  6. Oct 6, 2007 #2246 of 6277
    balthus

    balthus New Member

    6
    0
    Jan 24, 2002
    I did check on FIOS - it is not available where I live.
     
  7. Oct 6, 2007 #2247 of 6277
    showard594

    showard594 New Member

    20
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    Feb 12, 2004
    Just finished a CC install with TW in San Diego. Thanks to you all it went well.

    1) showed up with 2 cards, said they were multistream. They were not;
    2) he had never done these and put one in and then was going to put in the other. After my "Whoa, rtfm" we finished CC1 in record time
    3) put in CC2, that one took quite a bit longer to work but all in all it worked.

    Y'all rock. :O)
     
  8. Oct 7, 2007 #2248 of 6277
    petemoss007

    petemoss007 New Member

    2
    0
    Oct 7, 2007

    Wanted to see if I could answer about Austin, TX. Here is my experience so far.

    1. Called to get a cable card. Specifically asked if they had multicards or just the single cards. Were told they DON'T have multicards. Appt. was setup.
    2. Installer arrived spent forever on the phone trying to figure out what was wrong. I overheard him talking to someone on the phone about "the multicard" and interrupted him to ask him about that since I was told they did not have any. Turns out, as usual, the people at the call center have no idea what is going on. He was putting the multicard in slot 2 and a single card in slot 1. I explained that the multicard goes in slot 1 and he could keep the darn single card since I aske for a multicard in the first place.
    3. OK, with mc in slot 1, he still spent 1/2 an hour on the phone and then said he was done and left.
    4. None of the premium channels worked after he left. We pay for HBO and Cinemax but don't get them.
    5. Called TW tech support. Spent about 2 hours on the phone with them and they can't figure it out either. They are sending out a tech, he will call first.
    6. Tech called, holly cow it's somebody who actually has a clue.

    Here it the news, turns out, AND THIS IS IMPORTANT, if you go with a cable card from Time Warner, you loose, Pay Per View, all music channels, most of your HBO, all of Cinemax, food network, Home and Garden, all the childrens channels and many others. Yep, believe it or not they completly screw you when you don't use their DVR. He explained that the installer should have explained all this. Not to mention the 2 hours on tech support wasted cause THEY TOO have NO CLUE.

    Now he is saying we need a set top box to get those channels. No one has explained yet how this is supposed to work with the new TIVO. We are scheduled to talk to him Monday.

    I will let everyone know exactly how bad we are screwed after we talk to them Monday.
     
  9. Oct 7, 2007 #2249 of 6277
    Mandlf

    Mandlf New Member

    13
    0
    Sep 5, 2007
    I have TWC in Charlotte. I don't get TBSHD with my cablecards. I called TWC and the first CSR hung up on me while transferring me, and the second one claimed the TWC is not "compatible" with TiVo. :rolleyes: I'm afraid I lost my cool and unloaded on her a bit. But I see I'm not alone.

    Can someone explain to me the whole SDV thing and the ramifications I should expect?
     
  10. Oct 7, 2007 #2250 of 6277
    showard594

    showard594 New Member

    20
    0
    Feb 12, 2004
    In San Diego I get all the premium except the demand channels, the new HD WC and TBS and music also. Only one I do not get is ESPN2HD which is fine since this is a bedroom install. You can control the install if you take charge as I did. Just point out they will spend hours there if they don't and they will listen.

    Your install must not be complete or correct. I have 2 scards and we know they are not bi-directional so demand channels do not work. Why ESPN2HD is not working is strange but what ever.
     
  11. Oct 7, 2007 #2251 of 6277
    SugarBowl

    SugarBowl Member

    790
    0
    Jan 4, 2007
    Cary, NC
    from TWC:
    "Response:As you are aware, the current CableCard technology enables access to “one-way” programming services. Therefore, “two-way” interactive services such as On Demand programming or the On-Screen Guide require the use of a digital set-top box. As part of our ongoing upgrades to digital services, Time Warner Cable will be adding select High Definition channels to a two-way switched digital technology - this includes TBS HD and future high definition channel launches."


    So, i wouldn't expect any new HD channels to ever work with our cablecards.
     
  12. Oct 7, 2007 #2252 of 6277
    StEvEY5036

    StEvEY5036 New Member

    75
    0
    Jul 9, 2003
    Not entirely true.. I get everything that you listed minus the PPV and on demand stuff. Im in Rochester NY
     
  13. Oct 7, 2007 #2253 of 6277
    cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    A lot of what you are saying is simply not true. Send me a pm and I can get you fixed today over the phone.
     
  14. Oct 7, 2007 #2254 of 6277
    Mandlf

    Mandlf New Member

    13
    0
    Sep 5, 2007
    Am I missing something? Was TiVo unaware of this? Why would they launch the TiVoHD box this way?

    Also, can you use a set top box with the TiVoHD? Or are we stuck with Cablecards?
     
  15. Oct 7, 2007 #2255 of 6277
    kramertc

    kramertc New Member

    5
    0
    Oct 7, 2007
    Just got a Tivo HD from Amazon and I'm liking it. Got 2 cablecards from TW Charlotte and they are working fine... except for TBS-HD. After reading here I'm learning that this is the 1st channel rolled out in SDV.

    Are there not any legal ramifications with cablecards being locked out of SDV channels? Seems to me that TW is in breach of the FCC mandate to support cablecard technology.

    This is too bad for me as I'm really liking this Tivo HD box but need the upcoming new HD channels that apparently will all be SDV.

    When Tivo works out the dongle that will allow for SDV channels to be tuned I'll gladly get another Tivo box. For now I'm going to return the one I've got. I hope Tivo finds a solution soon.
     
  16. Oct 7, 2007 #2256 of 6277
    Joybob

    Joybob New Member

    581
    0
    Oct 2, 2007
    Doesn't this completely defeat the purpose of buying a S3 in the first place?

    What about those of us who aren't allowed access to HD channels at all? Is that even legal?
     
  17. Oct 7, 2007 #2257 of 6277
    kramertc

    kramertc New Member

    5
    0
    Oct 7, 2007
    I hope knowledgeable people will chime in. I'm going to guess that there must be some wiggle room in the FCC rules that allow for SDV transmissions. Say if 90% of TW channels can be tuned by cablecards then it must be enough to comply with the letter of the law.

    Stinks but such is life. This is going to be a big deal breaker for new Tivo customers as myself.. right now TW is advertising lots of new HD channels that will be added to compete with the new MPEG4 channels that Directv has.
     
  18. Oct 7, 2007 #2258 of 6277
    minckster

    minckster New Member

    642
    0
    Aug 31, 2006
    Manhattan NYC
    TiVo's announced that they're working on a technical fix to SDV: http://customersupport.tivo.com/TiVoCollection/CBECF1B9-88DE-4B74-82C1-754C3260112A/ins_Content.html

    If you search this forum for "dongle", you'll find more information.
     
  19. Oct 7, 2007 #2259 of 6277
    kramertc

    kramertc New Member

    5
    0
    Oct 7, 2007
    Thank you. The issue I have is that there isn't any hint of a timeline for this "dongle" solution. It could be next week or it could be a year from now.

    From the link you provided:
    We expect the adapter to be available to consumers before switched digital becomes widely deployed.

    Sounds very hopeful but too vague. I'm going to return the Tivo HD within my 30 day period and will monitor progress from time to time.
     
  20. Oct 7, 2007 #2260 of 6277
    jacksonian

    jacksonian New Member

    252
    0
    Nov 3, 2003
    North Carolina
    I can't say that I blame you on that, I'm up in Greensboro. I've had one S3 for about a year now, got another in May. TBS-HD is the first HD channel in SDV for us, but then we're adding 9 more in a week or so. I'm going to try to hang in there for now since the new HD channels aren't the one's I'm really dying for, but I won't be willing to wait too much longer.

    My problem is that I have the SARA software for the TWC DVR. You guys in Charlotte still have PASSPORT, right? Yours is light years better than ours. I can't do SARA, so my choice is either stick it out or go satellite.
     

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