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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 4, 2007 #2221 of 6277
    TiVoter123

    TiVoter123 New Member

    146
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    Jan 1, 2001
    Orange, CA
    Interesting... I called TWC to see what they had to say, but the girl that answered was clueless and started reading instructions on how to make sure the channel was actually enabled on tivo... great... but she didn't indicate that the channels were SDV, not that she would have even known what that was. When the installer came, he left a "cable card install instruction sheet for tivo," which indicated that "all new SD and HD channels would not be available with the cable card," as well as all the premium sports packages (which I verified as not being able to receive my MLB extra innings package). I'm wondering if my particular city (city of Orange) is already starting to go to SDV?
     
  2. Oct 4, 2007 #2222 of 6277
    MauiWorks

    MauiWorks New Member

    2
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    Oct 4, 2007
    Maui, Hawaii
    Just in case you're in Hawaii and want to use your HD Tivo with OTW. Oceanic Time Warner has officially discontinued all support for CableCards. When you call them up and ask for a CableCard, they say "We no longer offer CableCards..."

    I guess the FCC was only joking when they required all cable companies to offer CableCards...
     
  3. Oct 4, 2007 #2223 of 6277
    artinsocal

    artinsocal New Member

    37
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    Sep 20, 2007
    Well obviously that sheet was wrong. We both know the only channels that cable cards can't get are PPV, Sports Packages and the TW TV guide. I have an appointment tomorrow morning with a cable technician coming to replace one of my cards that is apparently defective. I will ask him about the "cable card install instruction sheet" just to see what he has to say about it saying we can't receive new SD and HD channels. I will report back tomorrow.
     
  4. Oct 4, 2007 #2224 of 6277
    minckster

    minckster New Member

    642
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    Aug 31, 2006
    Manhattan NYC
    Oceanic's website says otherwise -- at: http://www.oceanic.com/OceanicWebApps/Television/DigitalServices/CableCard.html. I'd call back and throw a little fit. If you don't get anywhere, call TiVo. There's a good chance they'll call Oceanic in a 3-way conference call with you and read the regulations about providing CableCARDs to Oceanic. (TiVo did that when they first introduced the Series3. I'm not sure if they still do.)

    Another thread on this site discusses Oceanic's planned switch to 100 percent SDV. If that's true, they may offer CableCARDs but you wouldn't be able to tune any channels after the switch. The page linked above says that you use CableCARDs to get, "Basic & Digital Cable Programs, Crystal Clear Picture & Sound; Premium Channels: HBO, Showtime, Cinemax, Starz!, TMC; and High Definition (HD) Channels."
     
  5. Oct 4, 2007 #2225 of 6277
    TiVoter123

    TiVoter123 New Member

    146
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    Jan 1, 2001
    Orange, CA
    Why is it "obviously" wrong? I'm just wondering if they were implying that all new HD channels added will be SDV channels.
     
  6. Oct 4, 2007 #2226 of 6277
    Spiderlord

    Spiderlord New Member

    4
    0
    Jul 12, 2004
    TW Cable Austin Texas:
    I had the installer come out today with the new MCard and get my new TivoHD up and running. The installer had never seen this Tivo before and I knew I was in trouble.

    He installs the card and we run though everything. We manage to get the HD HBO and Digital working, but before he left I wanted to make sure it was recording two channels at once. I would start to record something, and it would not see the MCard on the other tuner and we would get "Basic Cable not Detected". At that point, I had a feeling they would blame the Tivo Box so I called Tivo and had them on the phone. Installer did not want to install another MCard until Tivo told them that was the first thing they should do.

    The second card we installed was another MCard and this one would not get any Digital Channels or HBO/HBOHD. The 2nd tuner is still not working so I took a step backwords with TW today. After calling and telling them that the installer should have stayed and made sure it worked before telling me "Give it a few hours and see if it will work" they are sending a tech out tomorrow to try and see what the problem is.

    Has any one seen anything like this or know why the 2nd tuner is not working? I am sure the HD and Digital can be fixed, but no one can seem to figure out why the Tivo is recording or showing video when recording one program.
     
  7. Oct 4, 2007 #2227 of 6277
    artinsocal

    artinsocal New Member

    37
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    Sep 20, 2007
    It's wrong because at the current time I can get all SD and HD channels I subscribe to and also you're assuming big time that that sheet was implying all channels were going to be SDV in the near future.
     
  8. Oct 4, 2007 #2228 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Not a bad assumption seeing that is what many locations are doing. TWC Raleigh is launching three new channels now which will NOT be available to cablecard. According to my source we will also be losing the channels in the HD Suite in about 45 days.

    Not being available to the cablecard doesnt necessarily mean they are on SDV now.... but the bandwidth is quite likely be being reserved for future SDV implementation (such as what is happening in Raleigh).
     
  9. Oct 4, 2007 #2229 of 6277
    TiVoter123

    TiVoter123 New Member

    146
    0
    Jan 1, 2001
    Orange, CA
    I don't think it was necessarily implying that ALL channels are going to be SDV, but was hypothesizing that all NEW HD channels may be added as SDV... but as I said just a hypothesis as from what I can tell there is no real way to tell if it's actually SDV or not at the moment.
     
  10. Oct 4, 2007 #2230 of 6277
    ScratchFury

    ScratchFury New Member

    93
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    Feb 12, 2005
    It sounds like what happened to me. Read my post here. It might help.

    http://www.tivocommunity.com/tivo-vb/showthread.php?p=5275387#post5275387
     
  11. Oct 5, 2007 #2231 of 6277
    cableguy763

    cableguy763 New Member

    525
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    Oct 29, 2006
    Austin
    I get in to work at two tomorrow...if it doesn't get fixed send me a pm and I can more than likely get you fixed with a phone call.
     
  12. Oct 5, 2007 #2232 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC

    WHAT? Sorry must have missed a post. They're moving the current HD suite to SDV or at least taking them away from CC? #$@#$#@$ I guess I'll go write an FCC complaint letter... :rolleyes:
     
  13. Oct 5, 2007 #2233 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    That is what Ive been told..... preparation for SDV first of the year.
     
  14. Oct 5, 2007 #2234 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    That ticks me off. We were thinking of getting my FIL in Chapel Hill a TiVo HD for Hanukkah and I thought I might get one for our bedroom for my wife too so we could MRV shows up there. Now I'm left waiting for the magic dongle. I was hopping they do larger markets first and there'd be an SDV solution out before Raleigh was seriously hit (other than new channels).

    Add to this the fact that a month ago they changed account numbers and billing addresses on me without notice so my electronic payment via my bank went god-knows-where and I haven't had a chance to call get it fixed (and wouldn't know if they hadn't called and made my wife pay via CC since we were "delinquent"...)

    They're really making Comcast look good and that's hard.
     
  15. Oct 5, 2007 #2235 of 6277
    jlobster

    jlobster New Member

    10
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    May 19, 2006
    Austin, TX
    Dag nabbit!

    I just signed up to get a CableCard install with TWC Austin for my TiVo HD and I could not get any of the CSRs (I called twice) to acknowledge that they support MCards so that I could order them, so I think I went with 2xCCs. How can I make sure that I get an MCard with them? The installer is coming out this afternoon.

    cableguy763, are you the man/guy to talk to or does anyone else have any suggestions?
     
  16. Oct 5, 2007 #2236 of 6277
    Spiderlord

    Spiderlord New Member

    4
    0
    Jul 12, 2004

    I was told they only have Mcards right now from TW. They did not even have any other Scards to test on my tivo, so you should be safe. :)
     
  17. Oct 5, 2007 #2237 of 6277
    Mr MoUnTaInMaN

    Mr MoUnTaInMaN New Member

    2
    0
    Sep 22, 2007
    Lakwood, CA
    :thumbsdown: :thumbsdown: :thumbsdown: OH MY GOSH !!! took TWC 5 yes 5 appointments to actually come to my house lucky i was home when they finally came and not my wife because they totaly would not have installed the cards at all I did the whole install but thats ok thank goodness everything seems to be working fine :D but the whole experience was horrible the people on the phone were terrible absolutely no help whats so ever i am so glad there dvr is gone tivo rocks i'll never change again ;)
     
  18. Oct 6, 2007 #2238 of 6277
    wilecoyote

    wilecoyote WileCoyote

    4
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    Jul 2, 2005
    Both my cable cards seem to work except the HD chanells I am paying for are grayed ourr, I single mode cards, installers used the docs and everything else oirks.
     
  19. Oct 6, 2007 #2239 of 6277
    artinsocal

    artinsocal New Member

    37
    0
    Sep 20, 2007
    Have you gone into the cable card diagnostics menu and actually use the "test channels" feature to rule out that maybe 1 of your cards is not working at all. I didn't realize that my #1 card was not getting any channels at all til I did that. If you only were checking channels by trying to tune reguarly then you can't really determine what card is getting what. TW came out yesterday and replaced that card and now all channels work fine.
     
  20. Oct 6, 2007 #2240 of 6277
    balthus

    balthus New Member

    6
    0
    Jan 24, 2002
    Sorry - maybe I should have posted tis in here - didn't see it:

    We are planning to switch from DTV to TW cable shortly as one of our DTV TIVO boxes died and we have older DTV dish & can't get all HD channels & are longtime TIVO fans.

    I have read a lot of the horror stories here @ TW and wanted to know how things are in Dallas now. We live in Prestonwood (Far North Dallas Preston/Arapaho) area & I am wondering if we are still on old A/B system I am reading about.

    We have a TW install scheduled & when I placed order I ordered 2 TW HD DVR's since I didn't want to buy 2 new TIVO boxes - yet - but plan to in next few months & then return TW boxes & just get cards for TIVO boxes.

    Can someone give me an overview about what we should be doing. Can you have the TW DVR's & new TIVO boxes hooked up to same TV or is that not needed.

    I am still not real clear @ the difference between the different TIVO boxes. We would like to be able to watch anything we record on any TV not just from the box connected to it, tell unit to record from the web but get HD channels.

    Thanks much.
     

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