1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Oct 1, 2007 #2181 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Time Warner Raleigh installed an M-Card in my THD on Sunday. Took 15 mins and it was up and running. Piece 'o Cake.
     
  2. Oct 1, 2007 #2182 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    My install went well on Friday except for the fact that I don't get 3 of the standard HD channels. HDNET, HDNET Movies, and Universal HD. I have called once and the lady blew me off saying it was an outage...haven't tried to call back yet.
     
  3. Oct 1, 2007 #2183 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    Do you get Mojo (291) or MHD (292)? Those are all in the extra cost HD Suite and are not standard channels.

    If you subscribe to HD Suite then your account may not be 'balanced' correctly or the CC may need another 'hit'.
     
  4. Oct 1, 2007 #2184 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    Yes I get Mojo. We must not get MHD. I get all the channels on teh cable box, just not on the cable cards. I just love getting blown off by the support people...
     
  5. Oct 1, 2007 #2185 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    If you get HDSuite on the cable box but not on cablecard then your account is not 'balanced'.

    Not sure if I understand your cablecard situation correctly.... Do you get any of the 5 HDSuite channels? 291-295... or are you just missing the 3 you mentioned? You should see all 5 on your cablecard as well as your cablebox.

    Perhaps I am incorrectly assuming you are in Raleigh/Cary...
     
  6. Oct 1, 2007 #2186 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    No, I'm not in NC, I am in Kansas City. I get all the channels I usually get on my cable box except for those 3. It's obviously something in the cable card account but I'm not sure what to tell the service guy so he'll know what I'm talking about.
     
  7. Oct 1, 2007 #2187 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    LOL.... bad assumption on my part. May I suggest that you update your profile to include your location.

    They should understand the term 'balance the account' so all subscribed services are on all the hardware. Perhaps cableguy can shed additional light if there is better terminology.

    Good luck!!
     
  8. Oct 1, 2007 #2188 of 6277
    cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    "balance the account" is the EXACT terminology SCSIRAID :D
     
  9. Oct 1, 2007 #2189 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    I'll call them today and get them to do that. Can the regular CSR's do that or do I have to go to a higher level? Will this action "hit" the cards so they access those channels?
     
  10. Oct 1, 2007 #2190 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    I believe the 'regular' CSR's can do a rebalance and rehit.
     
  11. Oct 1, 2007 #2191 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    Question...why do the first level CSR's seem so competent and speak coherently. Then you get to "Cable Services" and you get someone who literally sounds like they're drinking rum and coke and taking a nap. Hopefully I get home and the "hits" she sent do the trick...
     
  12. Oct 2, 2007 #2192 of 6277
    chopsui

    chopsui New Member

    3
    0
    Aug 11, 2007
    YES! This is EXACTLY what has been happening to me. I live in Austin and I bought the TivoHD the first week it came out. I had several different installers - both contractors and TW guys - come out and nothing ever worked. Finally the last guys tried to tell me it was the Tivo box and that I needed to return it. I basically just gave up for a while and have been suffering with basic channels + local HD for the last couple of months. But now that the pixelation prroblem has been fixed, I'd really like to get all my channels back. Especially since I've been paying for them for the last 2 months!

    Help me cableguy, you're my only hope!

    When do you work again?
     
  13. Oct 2, 2007 #2193 of 6277
    AMB

    AMB New Member

    1
    0
    Oct 1, 2007
    I just ordered the Series 3 and had to order 2 CableCards. TWC said that they must be installed by a service person, an additional $33.00 visit fee. Go to twcnyc.info for my horror story.
     
  14. Oct 2, 2007 #2194 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    Well the lady said she sent a refresh to the cards and they're not any different. How do I get past the incompetence that these people in "Cable Services" always have?
     
  15. Oct 2, 2007 #2195 of 6277
    SugarBowl

    SugarBowl Member

    798
    2
    Jan 4, 2007
    Cary, NC
    Time Warner raleigh has launched TBS-HD and has stated that it will not be available to cablecard customers, as it will be on SDV in 2008.

    I have cablecards and can confirm that TBS-HD is not available. There are 2 more HD channels launching in 2 weeks that TWC has also said will not be added to cablecard subscriptions.
     
  16. Oct 2, 2007 #2196 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    So...honestly...should I think about returning the S3 on the 30-day guarantee if everything is going to be going to SDV?
     
  17. Oct 2, 2007 #2197 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,328
    1
    Feb 2, 2003
    Vero Beach, FL
    That depends on you really.... How much do you like the Tivo user interface vs cableco box? How much of the 'new' stuff do you expect to watch?

    My plan is to stick with the S3 and when something new gets added that I really want... I will get a cableco SA8300 to go along with my S3. The saving grace will be the 'Tuning Resolver' dongle that NCTA and Tivo are talking about.
     
  18. Oct 2, 2007 #2198 of 6277
    mercurial

    mercurial Retro-Av

    17,166
    0
    Oct 17, 2002
    Caraleigh, NC
    Yeah.. Go go gadget dongle!
     
  19. Oct 2, 2007 #2199 of 6277
    NCTRNL

    NCTRNL New Member

    20
    0
    Sep 24, 2007
    Kansas City
    Oh I definitely love the tivo interface. I would even go as far as saying I'm "in love" with it. But if they go full SDV in the future and start putting out HD channels that cable cards don't get...then what's the point?
     
  20. Oct 2, 2007 #2200 of 6277
    SugarBowl

    SugarBowl Member

    798
    2
    Jan 4, 2007
    Cary, NC
    TWC is moving towards having a cable box on every TV in your house. Each box will have an assoociated cost.

    I will always use my S3 because it has lifetime service, and i get perfect reception with an antenna.
     

Share This Page