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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Okeemike

    Okeemike Tastes like lemons

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    Apr 24, 2002
    Orlando, FL

    Ah, that explains my confusion. Seems strange the that the S3-lite would support something that the more expensive model doesn't, huh?

    In any case, my unit is being delivered today, and I'm UBER pumped to get back into the TiVo world. I've been living with the DTV HD DVR quagmire for far too long.
     
  2. dsjohnston

    dsjohnston David J.

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    Aug 4, 2007
    Raleigh, NC...
    [​IMG]
     
  3. NCTRNL

    NCTRNL New Member

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    Sep 24, 2007
    Kansas City
    Same here. Mine came yesterday, cable guy comes tomorrow. I just hope it goes somewhat smoothly...I have the NAVIGATOR
     
  4. George Cifranci

    George Cifranci Viva La Tivo!

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    Jan 30, 2003
    Columbus,...
    I am having some fun with my Tivo Series 3 CableCard setup.

    Back on September 15th I had my Slot 1 single-stream card tell me it was upgrading firmware which was a bug because TW in Columbus hasn't done a firmware upgrade on those in 2 years. So they came out and replace it with an M-Card (multi-stream card running in single-stream mode) I don't want to get into all the nitty-gritty because it all went to hell since they forgot to unpair the original card etc... When all was said and done when they left the Slot 1 card wasn't working (no encrypted channels worked). we even worked with the TW Cablecard guru who has a Tivo Series 3 there at work. Oddly enough next day it started to work.

    The card was working fine until today when I went to play back something I recorded on HBOHD. The TIVO suddenly rebooted and when it came back up I got another CableCard Firmware update. I later learned that they actually did roll out a firmware upgrade for the M-cards. However I am back to not getting any encrypted channels. I am again working the TW CableCard guru who has been working with Tivo and Scientific Atlanta (who makes the CableCards that TW uses) to figure out what the deal is.

    Anyone else with a Series 3 using M-Cards? I would be curious to hear your experiences.
     
  5. Mandlf

    Mandlf New Member

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    Sep 5, 2007
    Can someone give me a brief explanation of cablecard signal strength? Is there a specific target number I should be hoping for? Is it different for each channel? I have TWC in Charlotte with a TiVo HD with 2 cablecards.
     
  6. SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    Signal Strength has nothing to do with Cablecards. The Tivo's singal strength indication is more of a Signal to Noise ratio indication. It only applies to digital sources. 80 or higher should be OK. It should be relatively constant on a given channel. If it goes up and down the you may have too high a signal level or extreme multipath issues.
     
  7. Mandlf

    Mandlf New Member

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    Sep 5, 2007
    Thank you, that was exactly what I was looking for. I just checked a few channels and I seem to get between 66 - 68. Is that too low?
     
  8. cuongnet

    cuongnet New Member

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    Sep 28, 2007
  9. SCSIRAID

    SCSIRAID Active Member

    2,321
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    Feb 2, 2003
    Vero Beach, FL
    That seems low. Although I havent seen one personally, other posters have indicated that TivoHD has a 'real' signal strength indication in the diagnostics section. It would be measured in dbm. There is also supposed to be a SNR measurement in there. It would be measured in db (32-36 would be good numbers).

    Someone correct me if Im wrong..... I want my 9.1 for S3 so I can see it for myself!!! Im told that 9.1 brings it to the S3 as well. :)
     
  10. mamosley

    mamosley New Member

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    Apr 9, 2003
    Ok, so I had the multi stream card installed and TW couldnt get my premium channels to work. Sent out the same guy who did the install, but he did not bring any additional cards with him and said he would come back this morning and try some different cards. He didnt show up so I called support and they sent another guy with one card, but it was a single stream card. I can now get 1 hbo channel and that is the hd channel. I cannot get any of the other digital hbo channels. i also have the 'hd' package for additional $3 a month and the espn's in hd, mojo, hdnet or discovery hd do not come in. I have the copy of the work order which clearly shows 2 cable cards. So now I'm stuck with one that isnt funcitoning properly and they want me to wait until October 8th to send some one back out with another card. I asked for a supervisor (I was very polite on the phone, did not get an attitude with the rep, I understand they can only do what they can do) and of course got the not available, they'll call you back in about 15 minutes spiel. So I'll give em 30 minutes. If I dont get a call back I will be cancelling and deal with an antenna and dsl for a couple of months until fios is ready.
     
  11. Okeemike

    Okeemike Tastes like lemons

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    Apr 24, 2002
    Orlando, FL
    Ok...this isn't TWC, but Brighthouse, however, I believe they're the same.

    My installer showed up almost an HOUR EARLY (when does that ever happen), however, he had NO idea what a cable card was (thought it was a network card) so he didn't bring one. He said he would show back up later today with the cable card.

    The install went pretty smoothly. We ended up splitting my cable internet line, which I didn't want to do, but we'll see if I have any problems with it.

    I called cust. support, they sent him a message, and gave me a $20 credit.

    Let's see if he shows...
     
  12. Deinonych

    Deinonych New Member

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    Sep 28, 2007
    Austin, TX
    I received my TiVo HD this past Wednesday, and the installers (TW Austin) came out Thursday afternoon to install. I had specifically requested the install by a badged TW employee who knew about CableCARD and TiVo HD. But, they sent two contractors instead. They installed both cards according to the instructions, but neither one would receive HD programming. They told me this was normal and that the channels would pull down over the next couple of hours. That didn't sound right to me, but I didn't have any information to counter with.

    After a couple of hours, it still wasn't displaying any of the HD tier, the digital music tier, or a large number of regular digital tiers (most of which were not SDV). So I called TW tech support to see what the problem was. The first "tech" I talked to didn't know what he was doing, and actually hung up on me. After calling back in, I spoke to a tech that was familiar with CableCARD and the TiVo HD. He explained that the installers should have made sure that ALL of the channels were working on the first card before moving on to the second one. I told him they just checked a few channels to make sure it was working. He said that most of the contractors don't know much about CableCARD, and wasn't really surprised. He tried to re-pair the cards from his end, but it didn't fix the problem. So, he scheduled a tech to come out and fix the problem today. Hopefully, he'll be able to get everything straightened out.
     
  13. cableguy763

    cableguy763 New Member

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    Oct 29, 2006
    Austin
    Let me know if you have any problems. I get in to work today at two, and can get you fixed over the phone.
     
  14. Deinonych

    Deinonych New Member

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    Sep 28, 2007
    Austin, TX
    Thanks! I'll definitely take you up on your offer if the tech can't get things working.
     
  15. wilecoyote

    wilecoyote WileCoyote

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    Jul 2, 2005
    Just to be 100% clear, my HD S3 arrives this week; do I get two single stream cards or one (or 2?) Multi-stream card(s). (Might ;) get one in the TV for PIP)

    Does the Series 3 - not support the Multi Card like it's little brother? I want to be 100% clear with Time Warner. You guys have been through allot and I just want to double check before I schedule.

    My apologies if this has been answered in this thread, it's long!

    :eek:
     
  16. SCSIRAID

    SCSIRAID Active Member

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    Feb 2, 2003
    Vero Beach, FL
    The S3 needs two S-Cards or two M-Cards. The THD can use either two S-Cards or one M-Card.
     
  17. Okeemike

    Okeemike Tastes like lemons

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    Apr 24, 2002
    Orlando, FL
    Good luck! The cable guy just visited me on Thursday, and my S3 is now (mostly) up and running. Unfortunately, the guy forgot the Cable Cards, and brought a network card instead (?). To top things off, he isn't even qualified to install the card, had he even bright it. In any case, I have to now wait until Wednesday for a 'qualified' rep to bring them on Wed. To Brighthouse's credit, the gave me $20 off my bill, and the first month of cable cards for free. Not too shabby.

    Impressions of the S3 so far... it's great! I'm especially happy with the Unbox, and the ability to download stuff....way, way cool.
     
  18. wilecoyote

    wilecoyote WileCoyote

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    Jul 2, 2005

    I'll keep you all posted! - Tivo Arrives Wednesday!
     
  19. Oct 1, 2007 #2179 of 6277
    rich311

    rich311 New Member

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    Sep 25, 2007
    After reading a lot of this thread, it seems like TW is making it deliberately hard for people to get CABLECards in their Tivos. It's pretty clear that if they weren't mandated to provide them by the FCC they'd tell us to shove it.

    I wonder if their attitude is worthy of an official FCC complaint? Maybe if they get enough complaints, they'll get fined enough to start buying decent cards and training their installers how to deal with them.
     
  20. Oct 1, 2007 #2180 of 6277
    pkscout

    pkscout Active Member

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    Jan 10, 2003
    Honolulu, HI
    It's hard to say. From what I've experienced with another cable company (Cox) along with what I've heard here, I'd say TWC isn't doing much worse (or better) than other cable companies. They are all technically meeting the obligations under the FCC ruling, but I wouldn't say any of them are meeting the spirit of it.
     

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