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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. atrunco

    atrunco New Member

    Jul 22, 2003
    Well last weekend after two different techs came out (one on Friday w/ 2 S-cards and one on Sat with 1 M-card) nothing worked. I got the basic channels, but nothing in the HD package and none of the channels above 100 on the SD TV.

    Anyway, I had all but given up, Sunday came, still no change - EMMs=0 then got the urge to call and complain about the install fee around 2pm on Sunday. They patched me through to various people (none of them right). Wouldn't change the fee, but did tell me that a local tech was coming out to try and fix things on Monday.

    Then I was scanning the channels about an hour later and noticed the channels all came through! I got everything - perfectly (with the single M card). EMMs not reads in the hundreds. Tech still came out on Monday even though my wife told him it was working and he checked everything, apologized for the inconvenience, and said we wouldn't be charged for the install.

    So, M-card in HD TiVo working in Chapel Hill area - maybe they are starting to get it. :)
  2. cjhrph

    cjhrph New Member

    Sep 11, 2003
    Happy to report that both of my S-Cards are now working. TWC Utica, NY. 1 card was bad on first install.
  3. drkwiat

    drkwiat New Member

    Sep 23, 2007
    Kailua-Kona, HI

    I was notified this AM by a TWC customer service manager that CableCARDs would no longer be supported because "CableCARDs do not support two way service". This policy goes into effect Monday, Sept 24, 2007, on Oahu and Kauai and will later be implemented on Maui and the Big Island.

    This would mean that we would only be able to get standard def broadcasts but no HD. Having just invested $599 in a new TiVo, this was very upsetting! This policy would essentially make the new TiVo boxes useless.

    My research on the net indicates that CableCARDs DO support two way service and that TiVo is working with the cable companies to support switched digital channels.

    Does anyone know the real story? I suspect this will be implemented nationwide by TWC.

  4. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Raleigh, NC...
    Okay- follow along in my journey with me. Set up the Tivo Saturday and went through the Guided Setup. It did snag at one point and gave me a "low data, need to wait for scheduled restart." I restarted it manually and all seems good. Getting SD channels (haven't checked on HD yet.)

    Called TWC this morning and got a nice lady named Liz. Asked for a cablecard install for an HDTivo. Asked for an M-Card, as "I'd heard they have them in this area". She paused for a moment and said she wasn't sure they had those until the end of the year. I said she was probably thinking of the bi-directional. She asked me to wait.

    Came back on and told me that they did have M-Cards (she was told) and that it would be 42.95 for install and 1.75/month. Was Wednesday at 1-5 okay?

    "Absolutely" I replied, and thanked her for her help. She did ask at that point what brand TV I had. I reminded her politely that it was for an HDTivo. "No problem" she replied.

    I asked her to note that these were sometimes referred to as "Series 3 Tivos" and she noted that on the request. (in hindsight, that was probably a mistake, but we'll see)

    Will let you know how things progress. Fingers crossed, and cheat sheets at the ready.

  5. jmaditto

    jmaditto New Member

    Jul 29, 2007
    Columbia, SC
    I agree with the comparison. I changed out my 8300s (non HD) for two Series 2s and love it. I just don't want to lose content b/c of SDV on the HD side. I know which channels are SDV in SC by looking in the service menu. I was suprised to see so many. Guess I'll stick with the 8300HD until this gets worked out. Thanks for the reply.
  6. sportster

    sportster New Member

    Aug 1, 2004
    Austin, TX
    It took 2 visits but I now have an M-card in my TiVo HD successfully hit with EMMs and receiving the right channels.

    Set up the first appt. last Thursday and the CSR told me I would be getting S-cards. Of course the tech guy arrives with a SA M-card! He gets on the phone and has the card paired quickly but with only some of the digital channels showing. He leaves promising that the others will appears within 30 mins to 3 hours. Ha!

    So I call Friday telling them I am still missing channels. The CSR tries to send the appropriate authorizations but soon gives up and schedules another tech visit for Monday. The new tech guy arrives Monday saying he expects to just sit on the phone until they find the right person to send the authorizations. First guy has us reboot the TiVo supposedly to re-do the pairing because the account wasn't established correctly. No change in EMMs so he calls someone else (presumably somebody at DNCS) and we soon see EMMs=114 and the channels are there!

    So, the lesson is to keep the CSR on the phone until they find the right person (DNCS) to do the authorizations.

    While waiting for this to occur I got the latest list of switched HD channels that I won't be able to receive using the CableCard here in Austin:

    - A&E HD (241, 1660)
    - ESPN2 HD (413, 1636)
    - TBS HD (502)
    - Music HD (572, 1664)
    - Fox Sports HD (1639)

    Even so, the setup with TiVo HD is much, much, better than having to deal with a separate cable box and with dual tuner and recorded HD to boot! Hopefully, a TiVo solution for SDV is not far off so this setup remains viable.
  7. Matty Blast

    Matty Blast New Member

    Sep 24, 2007
    I'm scheduled for an install here in Milwaukee tomorrow from 11-1. I would like to go out and get a Series3 and use it instead of TWC's DVR.


    1. I still want to order NHLCI, be able to order PPV's, and use the In-Demand services. I understand that the only way to do this is to use their set-top box in addition to the Series3 Tivo, and connect it to a different input on the TV. Which kind of set-top box should I ask for?

    2. What channels will I not be able to receive, and why will I not be able to receive them?

    3. Two S cards vs. One M card. Which scenario is better, and why?

    4. Since my appointment is tomorrow and I'm currently scheduled just to have their DVR installed, is it too late for me to call them up and inform them that I'm getting a Series3?

    *sigh* DirecTV has got to find a way to make it easier for apartments and condos to get their service, so we don't have to deal with cable.
  8. Arcady

    Arcady Stargate Fan

    Oct 14, 2004
    I just called TWC to add a card/cards to my account for my new THD. The soonest they can come out is almost two weeks from now. The guy couldn't tell me if they can bring an M-card, so I asked to have the tech bring two cards.

    Question: My Series3 has an M-card and an S-card in it. If the tech brings S-cards, can I have him replace the M-card in my Series3 and put that M-card in the THD? I know I am inviting disaster by thinking about doing something like that (breaking the working S3) but I don't want to pay for four cards if three will work.

    Either way, I'll be saving money each month, since I'm turning in the stupid Motorola POS they call a DVR.

    SCSIRAID Active Member

    Feb 2, 2003
    Vero Beach, FL
    You could certainly do that.... However you risk both your boxes not working if you get an idiot. If the tech is good and they get a good person when they call back to authorize they all should be fine.
  10. mercurial

    mercurial Retro-Av

    Oct 17, 2002
    Caraleigh, NC
    And those, my friends, are some very, very, big IFs...
  11. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Raleigh, NC...
    Well okay- here it is, installation day. And I have to say that it's weird to see that the gent above was told two weeks. I called on Monday and got a date today! In any case- as luck would have it, I was moving the S2 up to the bedroom to replace the S1. The HDT is going in place of the S2.

    Anyway, when I hooked up the S2, it started giving me odd, freezing screens and rebooting. Nice. Well, its fan noise had always bugged me anyway. So off to Best Buy. Bought another HDT and hooked it up where the S1 had been. Ran through guided setup, all good except of course no longer getting HBO, etc.

    Called TWC this morning (actually have the phone to my ear on hold as I type) to see if the tech could bring another M card. She's checking to see if he's carrying more than one with him. Was told initially they might have to reschedule if he wasn't carrying two. Isn't this just a little silly? By this time, shouldn't they be carrying somewhat of a "stash" with them?

    So in my perfect world, he'll be carrying two, will know what he's doing, won't have to call Anthony Edwards (or at least if he does, will get him right away) and I'll have two working, M-carded HDTs by the end of the day.

    Will let ya know. (still on hold)


    (btw- does anyone know if there's a way to turn off the GREEN led on the front panel along with the others? At night in a dark bedroom, that sucker's BRIGHT!)
  12. kitchenboy

    kitchenboy New Member

    Aug 14, 2007

    Have had my Tivo HD DVR for about a month now (former Series 1 owner). Install was initially a nightmare as TWC sent out an illiterate who could not read the Tivo instruction sheet (he couldn't find the card slot on the front of the box!). Got everything working though...

    Pixelation problems - lots of these issues since the install. Supposedly a Tivo problem with the Scientific Atlanta Single-stream cards - can anyone confirm this ?

    Latest issue - I periodically lose my premium channels. When I tune to HBO, SHO, Skinemax - I get a black screen and no content. I called TWC sunday night and re-authorized equipment - no difference. Rebooted Tivo box , no change.

    Monday night - premium channels working fine - about to cancel the TWC service call I have scheduled.

    Tuesday night - premium channels not working again!!!!!

    What is up with this - does anyone know ? Is it just a waste of time to have TWC come out for this?

  13. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Raleigh, NC...
    Come home from work at 12:30 to be there in case the guy shows up at the 1:00 of the 1:00-5:00 window. (hey- stranger things have happened.)

    At (I s**t you not), 4:59, (the installer even had a momentary quarrel with his supervisor on the phone about it) the installer pulls up.

    We BS for a moment, and I lead him downstairs to the first (and most important) HDTivo. On the way, I ask him if they sent him with the two cards I asked for. He chuckles. "Did you ask for two?" I pause. "Yes", I say, "I did". He flashes three and says yes, they got word to him.

    I ask "Have you ever done a cablecard install before?" Pause. "Well, a couple of years ago, and they used to go smoothly." and then "This is my first day back". Uh oh.

    Let me first say- very nice guy, Harold, personable, apologized for the time, for my taking off work, etc.

    Anyway. I mention how these things have been characterized as taking either thirty minutes or three hours depending. I flash and explain the instructions and tell him we'll take it a step at a time and get through it together. I suggest he give me the cards while he calls his super and I'll note the serial numbers.

    Uh oh again. All are SA PKM6000 cards. S Cards. I explain the M versus S thing. He agrees that yeah, that would be bad.

    I also notice on the raggedy cards that the manufacture dates are 3/02/06, 3/15/05, and 5/6/06.

    He tells his boss the deal, listens to him for a moment, and hands the phone to me.

    Longer story shorter, the guy at the warehouse is no longer there. (guess not, it's 5:00) They're a contractor and will have to contact TWC to reschedule as there's no point in my accepting four S cards instead of two Ms. Again, to his credit, Mike is very nice and says he'll call me back after speaking with someone.

    This he does about fifteen minutes later and says someone will call in the AM after checking to make sure they have M cards and when they can reschedule.

    Says Kirk at the warehouse needs to consult with someone and see what's what, and that their cablecard guru is a guy named Anthony ("Edwards"?, I ask, having read the name on the Board. "No", Mike replies, "Williams I think")

    So tomorrow I'll expect a call or give Mike one back.

    Want to bet on the length of this adventure ultimately?
  14. thejrnf

    thejrnf New Member

    Sep 14, 2005
    Anthony Williams is definitely the CableCard guru for TWC Raleigh-Durham. I made a lot more progress once I started talking to him. It still took a while, but he at least had a reasonably systematic and informed approach.

    In the end, I returned my Tivo HD. With all of the problems with cable cards, pixelation, no eSATA, and charges from TWC, we just decided to go back to the SA 8300 HD. Unfortunately, the new SA boxes (8300HDC) have the Navigator software which seems much worse than Passport.
  15. mamosley

    mamosley New Member

    Apr 9, 2003
    When I called and asked Time Warner for a cable card for my HDTivo I asked if they had the multi stream cards available, girl on the phone said no, so I asked for two cards to be brought. Cable guy showed up early to his credit. Plugged in the card and it showed up as a multi stream card. I told the cable guy I would only need one card in that case. He called in the numbers to activate it, after a few minutes my tivo said downloading channel line up. So I think I'm all set, cable guy went on his way. After the downloading channel line up went a way, I redid guided set up, restarted tivo. All channels worked except my subscription channels, hbo and the like. Called Time Warner support, rep confirmed cable card number and host id, innitialized the card, still no hbo and what not. She took hbo off my account and readded, still no hbo. Stated the cable guys work order had not been closed yet and the problem should fix itself after he closes the order, if not they would send some one back out tomorow. Ok, no big deal. So I decide to have tivo connect and update. Took a few minutes to download, has been loading the update for over an hour now and only about 46% done. Could I be getting the fall update or the tivo has to get extra information because of the cable card? I just got my HDTivo last Friday by the way and had the 8.1 software and havent noticed any pixillation issues.
  16. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Raleigh, NC...
    Last night at 10:00 PM, guy calls me from Texas (Noble Services Corp) and apologizes, but wants to know if they can close the case?

    I irritably explained what was up.
  17. dsjohnston

    dsjohnston David J.

    Aug 4, 2007
    Raleigh, NC...
    Had me down for 10/1 I was told (when I called- no one had told me yet). We'll be out of town that week, so now scheduled for 10/8 in that same magical 1-5 timeframe.
  18. Arcady

    Arcady Stargate Fan

    Oct 14, 2004
    I just tried to get a new appointment closer than 10/6. They offered me tomorrow, but I'm at work all day, so I had to keep the 10/6 appointment. If they had offered me 9/28 in the beginning, I could have arranged to get the day off. Whatever.
  19. Okeemike

    Okeemike Tastes like lemons

    Apr 24, 2002
    Orlando, FL
    Sorry if this is clearly answered elsewhere, but I've seen a lot of conflicting information.

    Are MultiStream Cards suported as an MCard, or do I still need two (just as with a single stream card)?

    My S3 will be delivered today, and the installer will be here Saturday. I'd love to save a couple of bucks if I can.
  20. BruceShultes

    BruceShultes New Member

    Oct 2, 2006
    Albany, NY
    The software currently in the S3 only supports single stream cards.

    The software in the Tivo HD can use either two single stream cards or one MCard.

    Whether or not your cable company has MCards available is another question.

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