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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 9, 2007 #2081 of 6277
    Fofer

    Fofer XenForo Rocks! TCF Club

    82,104
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    Oct 29, 2000
    How, even in theory, is the TiVo HD more "future proof?"
     
  2. Sep 9, 2007 #2082 of 6277
    Emrys

    Emrys New Member

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    Nov 6, 2002
    This is depressing, I've actually started looking at DirecTV...
     
  3. Sep 9, 2007 #2083 of 6277
    echoout

    echoout Beer Drinker

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    Sep 8, 2007
    Austin, Texas
    The acceptance of M-Cards (right?).

     
  4. Sep 9, 2007 #2084 of 6277
    pkscout

    pkscout Active Member

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    Jan 10, 2003
    Honolulu, HI
    Nope. All the M-card does is replace two single stream cards with one mutli-stream card. That doesn't count as future proof, especially given that the S3 only needs a software update for M-card support.

    And before you ask, no, M-card support doesn't get you PPV, VOD, SDV support, or anything else requiring two way communications.
     
  5. Sep 9, 2007 #2085 of 6277
    echoout

    echoout Beer Drinker

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    Sep 8, 2007
    Austin, Texas
    Thanks, while I'm a video guy by career, I'm relatively inexperienced in the Tivo world. And to everyone, I apologize for hijacking the thread, but why would I want a Series3 then? Should I take it back and get a bunch of store credit with the TivoHD, or are there ANY advantages to the Series3 that I'm not getting?

    Thanks!


     
  6. Sep 9, 2007 #2086 of 6277
    jfh3

    jfh3 New Member

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    Apr 15, 2004
    Denver area
    From the comparasion thread:


    * TivoHD has ~7% faster CPU (450 MIPS vs 420 MIPS)
    * TivoHD has twice the system memory (256MB vs 128MB)
    * Supports MCARDs out of the box.
    * Newer QAM/VSB demodulation chips for potentially improved OTA reception.
    * New, dedicated hardware for MPEG-2 and MPEG-4 SD->SD and HD->SD transcoding
    o Could allow HD->SD MRV with older Series2 Tivos
    o Could allow TivoToGo and MRV to support content flagged as "copy one generation" (via downres)
    o Could allow Tivo to use TivoToGo and MRV to record and stream content for which they cannot obtain Cable Labs approval to pass (via down-res)
    o Could allow place-shifting like Slingbox (thanks megazone)
    o Real-time transcoding could eliminate the need to do it in software, reducing the licensing fees for the Tivo Desktop software.
    * Consumes less power.
     
  7. keefer37

    keefer37 New Member

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    Oct 2, 2001
    Durham, NC
    I've got an "install" appointment setup for this Sunday afternoon (Raleigh Durham Time Warner) for two cable cards for my HD TiVo. I tried to get a multistream card, but they had no idea what I was talking about. She quoted $42.95 for installation and then like $5 and change a month. Everything sound right?
     
  8. ChrisFix

    ChrisFix New Member

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    Jul 31, 2007
    Chapel Hill, NC
    That sounds right, except the installation is $42.95 PER CARD...so nearly $86 for someone to slide two cards into your TiVo.

    I think we win the award as the most expensive CC installation in America with TWC Raleigh-Durham.
     
  9. keefer37

    keefer37 New Member

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    Oct 2, 2001
    Durham, NC
    She didn't say per card on the phone, so if it does end up at $86, I may have grounds to fight that charge for a 10 minute install. *fingers crossed*
     
  10. TracerBullet

    TracerBullet New Member

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    Dec 17, 2004
    I received my first bill from TWC after the cablecard install- they got the 2 cablecard charges right, but still billed me for the two cable boxes that were removed, AND billed me partial month charges instead of credits. My bill is $80 higher than it should be. They told me to pay the entire inflated bill and I would see credits on next month's bill. :rolleyes:
     
  11. jfh3

    jfh3 New Member

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    Apr 15, 2004
    Denver area
    Wow. I'd even complain about the first charge.
     
  12. gpsj1966

    gpsj1966 New Member

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    Aug 9, 2002
    Well Sunday came and went and I'm still no better off then I was before. I did exactly what the tech said and called in. This time they tried to convince me that I didn't have the proper tier to get one of the channels that I am suppose to get. After get my bill she said well, the only thing she could do was schedule another technician. She said that cable cards are a new technology. When I said that others had the exact same setup as me she said all setups are different.
     
  13. Wantishi

    Wantishi New Member

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    Sep 4, 2007
    Have an appointment scheduled for Thursday afternoon here in OC, CA with my new Tivo HD... The guy on the phone assured me that all their technicians were well versed with Tivo and Cablecards.

    Seeing how it took me four phone calls and five different sales reps to get one who even knew what a cablecard was... I'm not getting my hopes up.

    /crosses fingers
     
  14. ZPrime

    ZPrime New Member

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    Aug 24, 2007
    Mayfield...
    Just had my card installed. Tivo HD, and the tech brought an M-Card. I made it abundantly clear when I scheduled that I didn't want to pay for two S-cards.

    Tech said it was his first CableCard install, and he didn't even know what a Tivo was. :eek:

    He slotted in the M-card after I told him where to put it. He then tried to call dispatch to get it activated. He tried. And Tried. And tried. The number was constantly BUSY. After about an hour of nearly continuous redials he finally got through.

    The woman on the other end got all of the info from him - they need the Cable Card "serial number" (I'm not sure of the actual term, but it's all letters.) They then needed the CC ID number shown on the Tivo screen, as well as the Host ID from the Tivo.

    He got all of that read in, and the woman at the call center sent a "hit" to the card. Eventually it was showing authorized, but when I went to channel test I just got a black screen. After screwing around a bit and not getting anything, I rebooted the Tivo on a hunch. It came back up and when I went to channel test, voila, my channels were there!

    So, if you have trouble, restart your box. The longest part of the process was waiting while the installer had to re-dial the dispatch number for an hour straight. :mad:
     
  15. jacksonian

    jacksonian New Member

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    Nov 3, 2003
    North Carolina
    ZPrime, So are you saying you're able to record 2 shows at once with the one M card?
     
  16. alansplace

    alansplace ------ Alan ------

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    Apr 30, 2006
    Southern...
    jacksonian....yes, that's what an M-card is supposed to do.
    --
    Alan :D
     
  17. keefer37

    keefer37 New Member

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    Oct 2, 2001
    Durham, NC
    No, not as of last weekend when I called up. I'm dreading my appointment on Sunday with the installation for the two cards. I'm hoping to not have the incompetence related on this forum. I guess I need to setup the HD TiVo tonight to give it a few days to get updates, etc.
     
  18. atrunco

    atrunco New Member

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    Jul 22, 2003
    Well, I 've been reading all the posts in this forum for the past few weeks and finally took the plunge to attempt the cable card install with TW in the NC Triangle area (RDU). Had an appointment for the install with and 8-12 window. Driver called at 11:15 to tell me he was running behind and would probably be there at exactly 12pm. When we spoke on the phone, I asked him if he had any experience with CC installs on HD Tivos and he admitted that he had never successfully completed an install. What a confidence builder....

    So anyway, he showed up at 2:15 and handed me the cards. He was pretty open to letting me dictate the install since he had very little idea about the process. Card 1 installed fine, but no HDsuite channels. The supervisor on the phone said it could take up to an hour and we should continue with Card 2. Install was similar - HD networks, but no HDsuite channels (ESPN, DSCHD etc.)

    Installer then said he had a job that would take about 30 mins and he'd come right back. I wasn't gullible enough to believe him, but with didn't want him hanging around with my wife, kids and I.

    Obviously he never came back, but he did call to check in and see if the channels had appeared. I restarted the system as some have suggested, but no change.

    Around 5:00 I called TW cust service and raised a bit of a stir. I went a couple of rungs up the support ladder and eventually got someone who put me on a conference call with a TW tech that said since I have the Tivo HD and not the Series 3, I needed the M-card and not 2 S-cards. I then explained to him that I was under the impression that they didn't have M-cards - he assured me that they did, bu I refused to get of the phone until he could confirm that he could have one in hand. He put me on hold for a few minutes and came back with confirmation that a guy in Morrisville had just pulled two and would come by first thing tomorrow for the install......we'll see. I didn't correct him that only 1 is needed b/c I'm sure one will be broken. My confidence is very low.

    On a side note, I find the the SD channels are VERY blurry - worse than with my SA8300 (that was the only good thing about that POS). It is borderline unwatchable. I hope that this improves with the new card, but I doubt that has anything to do with it. As a TiVo fan since '99 I'm hoping this product doesn't let me down.
     
  19. littlelibo

    littlelibo New Member

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    Jun 20, 2002
    Is anyone noticing the ESPNHD & ESPN2HD video looks weird?

    It is perfectly clear, but almost looks like fast motion. Can't describe it... it just started yesterday.
     
  20. ChrisFix

    ChrisFix New Member

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    Jul 31, 2007
    Chapel Hill, NC
    Well besides being charged $86 for your fun installation experience...TWC Raleigh-Durham doesn't do digital simulcast on the Basic & Standard Tier SD channels (2-76) with Cable Cards...so they are analog vs. digital (as on the 8300), which may explain why they don't look as good to you.
     

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