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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. onefast1

    onefast1 New Member

    Aug 10, 2007
    Im in Valley Ranch and have a similar problem. On or about the 10th both my cards lost 40+ digital cahnnels. Had a tech come out and they bumped the cards and all was well. A few days later they went out again. Fast forward ... 4 techs later and hours on the phone and they still arent working. I have got every promise in the book from TW and they never deliver. Never on time and the techs do not know anything about cablecards. The dispatch doesnt even know much. Finally today I get a call from someone that claims they are going to help .... hours later all she can say is they deleted a digital tier from my cards and she cant put it back...we'll send a tech out to fix the issue. RiGhT. I will sell my S3 and take a loss before I give TWC another dime of my money or a second of my time.
  2. gpsj1966

    gpsj1966 New Member

    Aug 9, 2002
    BTW I'm in Irving.
  3. HDTivoDesire

    HDTivoDesire New Member

    Apr 5, 2003
    Plano, TX
    I'm in Plano, TX. I just ordered a Tivo HD. I ordered TW Cable on their website 2 days ago and selected an appointment date of Sep. 24th (earliest date available). The website said a TW rep would call me, but I have not received a call yet
  4. jvandecar

    jvandecar New Member

    Feb 10, 2006
    A monopoly in a midsized city is never good.

    I ordered my TiVo HD from TiVoCommunity last week, and I received it Monday. A quick trip to the Time Warner building confirmed what I have been reading all over, a tech had to install my cable card.

    Hoping that one of the two would be a multi-stream card, I told him I wanted two cable cards, and he said no problem, and had an opening today, Friday the 31st. I said I need it before 2pm, again, no problem, and he made a note in the system.

    Noon comes and goes, 2pm comes and goes and with it, I go to work.

    Wife stays home on Friday, Labor Day weekend waiting. 3pm, 4pm, 5pm, 6pm she decides they aren't coming, she goes out.

    I get a call at 7:30pm, from some hick saying he would be at the house in 30 minutes.

    8pm at night? Is this typical? I was at work, so I didn't get my card, or cards but I damn sure don't want someone coming in my house at 8pm.

    I'm ready to take the Moto Set Top box back, downgrade to basic cable, and just record OTA HD broadcasts.
  5. pkscout

    pkscout New Member

    Jan 10, 2003
    Honolulu, HI
    That's what I did (well, except it was an SA box in my area). When TWC asked why I was downgrading I told them. I have a S3 TiVo and I want all my channels in digital. Until they can provide that I'm paying them only for basic/standard analog service and getting all my HD OTA. It's not that I'm unwilling to pay more for digital service and CableCards, but in this area even with CableCards TWC won't give you access to the digital simulcast of 1-99 because they're going to move all that to SDV. So upgrading to digital cable gets me like 3 channels I watch in digital. Not worth it.
  6. katylava

    katylava New Member

    May 13, 2005
    I'm in Frisco. We called on 7/27 and got an appt. for 8/10. They never showed up or called. We complained and got another scheduled for 8/23 -- almost a month after our initial call.

    The guy that showed up was nice and a good problem-solver. He said they had to get our cable cards from McKinney.

    So far they both work, but one of them stopped getting sound on HD channels for about a day. They both work again now. Weird. I hope it isn't a recurring thing. Has this happened to anyone else?
  7. cody_dingo

    cody_dingo New Member

    Aug 21, 2007
    Still seeing very little pixelation, if any at all. Watched CBS primetime almost excluseively for a couple nights and it was no worse than the other HD channels. I'm hoping this post doesn't jinx things!
  8. bearthw

    bearthw New Member

    Aug 27, 2007
    I just had my Tivo HD software updated and it has fixed the pixelation and other screwiness - from what I can tell, it's all working great now. The Tivo tech support person said the update was rolled out last night.

    Now, for my "install" story - I'm in the greater Kansas City area (Kansas side) I had a TWC tech guy come out a week and a half ago, and as soon as he saw that it was a Tivo, he said "we don't support Tivo." He then went into this whole thing about how the cards could hurt the Tivo, the Tivo could damage the cards, blah blah blah - but still completely refusing to install the cards. He continued on about how TWC offers their own boxes and that's one of the reasons why they don't support Tivo (um...anticompetitive ranting won't impress me here). Just kep spewing all kinds of crap, all while refusing to help. Very frustrating.

    Afterwards, I started looking through the TWC site and found a few references on CableCards, and specifically referring to Tivo decks as one of the primary reasons they offer the CCs. It was pretty obvious through the site that they do, in fact, support the cards. My friend (also with TWC) purchased the same Tivo model as I did, at the same time, and a couple of days after my fiasco, he had the CCs installed through a different tech without a hassle. So I called up and scheduled another appointment.

    A few days ago, the exact same tech came out again, and again said "we do NOT support Tivo." I showed him the references on the site, told him how my friend just had the cards installed, etc., but he still refused. In the end, he said "here's the cards, if you want to install them yourself you can, but I won't be responsible for them and if you damage the cards, they're your responsibility." After a very quick install, he did call up TWC to activate the cards and everything worked right from the beginning (besides the pixelation junk that was fixed this morning).

    I'm now waiting to see my next bill show up with "install" charges for the cards - cards that were NOT installed by them, but by me. :)
  9. MickeS

    MickeS New Member

    Dec 26, 2002
    Well I had my CableCARD installed today and it was obvious the tech had no clue what he was doing, even though I asked him if he had installed CableCARDs before.

    I gave him the instruction sheet that came with the Series 3 ands told him "It says here to follow these instructions". He looked at it briefly and condescendingly and mumbled something, then put it down. He took out the first card, and promptly proceeded to install it into the top slot (#2). I told him "No, that goes in the bottom slot", so he switched slots.

    The instruction screen came up, and he said to go to the ID screen, which was blank. I said that we should wait a little bit, so it could refresh the screen. He did so reluctantly. He wrote down the numbers, and took out card #2.
    I told him we should activate card #1 first, he said "It's already activated". So he put in card #2 in slot #2 and wrote down that info. Then he called up the office, and gave them the host ID... of card #2 of course, not card #1.

    After that I let him do whatever he needed, I figure I'll have to fix this later anyway. And the whole time he kept bitching about how cable cards where problems, that they didn't get all channels, and could take 48 hours to start working. Oh, and he told the person on the other side that he was installing them into a Westinghouse (the brand of the TV).

    Right now the TiVo just says "Upgrading CableCARD2. CableCARD firmware upgrade in progress." I'll leave it like this for a little while before I do the whole thing over again myself. Wouldn't be surprised if the cards aren't even working.

    Yeah, I wonder why they have problems with CableCARDs. Freaking idiots.

    EDIT: wow, after sitting there with the upgrade message for a half hour or so, it finally started working. And it looks like all the channels are coming in correctly! I am amazed. :) Of course, I only get the non-SDV channels... :/ I wonder if they'll let me drop back to non-digital now, and keep the cablecards. That's my plan at least. :)
  10. kklier

    kklier New Member

    Nov 1, 2002
    Do the have Mcards in Durham or even Raleigh for that matter?
  11. kklier

    kklier New Member

    Nov 1, 2002
    oh, hmmm

    any update on this?

    edit: http://www.timewarnercable.com/NC/products/cable/CableCard.html
  12. lc_04

    lc_04 New Member

    Jun 16, 2006
    I just had a very frustrating call with Time Warner here in Buffalo. I've been thinking about upgrading to the Tivo HD, so I thought I'd give them a call to make sure that they would be able to install a CableCard and for what price. I mentioned that I needed it for a Tivo. The woman I spoke to never heard of a card going into a Tivo, only a TV. I tried to explain why it would be necessary, so she finally put me on hold to ask a supervisor. Once she got back, she told me that their Cable Cards are not compatible with Tivo's. I then directed her to an actual page on Time Warner's website that mentioned the Tivo and CableCards. After taking 15 minutes to find the page I was talking about, she put me on hold again to ask one of the head dispatchers if they would come out to install the card in the Tivo, and his response was 'Absolutely not.'. The woman also alluded to the fact that they would not support the Tivo, since 'they are competition from our DVR service'. Finally, after realizing this was never going to go anywhere, I just decided to end the call.

    From the few posts I've read on this thread, I don't seem to be alone. I want my Tivo HD!! :mad:

    Anyone have any success in the Buffalo area with them?
  13. mercurial

    mercurial Retro-Av

    Oct 17, 2002
    Caraleigh, NC
    You need to report them to TiVo so they can get some regulatory fear put into them by the pros.

    EDIT: I thought there was a link at the tivo.com website about reporting these issues but I can't find it. I suggest calling TiVo customer service and complaining to them. I recall stories of people having to do that in the beginning of the S3 roll-out and TiVo would contact the cable company directly and/or setup a three-way-call with them.
  14. WebPrincess

    WebPrincess New Member

    Apr 26, 2007
    Just wanted to update everyone on my situation:

    Time Warner in Dallas has now updated their website with the quote:
    "Time Warner Cable is committed to supporting digital-cable-ready television sets and other devices, such as the TiVo Series 3 HD set-top box and the Microsoft Digital Cable Tuners. By offering CableCARD service, Time Warner Cable is able to provide you with more choice...."

    Sounds like they changed their tune! Awesome. Maybe they got a little phone call from the TiVo guy.

    Anyway, I called them today & scheduled my appointment for the cable cards to be installed. Even told them I wanted them in a Tivo!

    So... WebPrincess is happy now!

    Thanks for letting me rant!
  15. gpsj1966

    gpsj1966 New Member

    Aug 9, 2002
    Well I had a tech out at my house again this morning (Irving Tx) and while he didn't seem to be all that familiar with Tivo and Cable Cards he was pretty sharp. It also helped that he was able to get the call center on the phone pretty quick. It turns out that apparently there is some issue with Cable Cards and customer installed Cable Modems. It just so happens that my problems came up round about the time I got my own modem. I wasn't given the specifics but, apparently there will be a fix sometime tonight and I will be contacted Sunday.
  16. echoout

    echoout Beer Drinker

    Sep 8, 2007
    Austin, Texas
    This thread is awesome, but I'm in a bit of a dilemma. Soooo, Best Buy just exchanged my old Series2 Pioneer for a Series3 HD. I live in Austin and was just informed that half the stuff I watch won't be available with a CableCard. I'm a college football junkie and love FSN, ESPN2HD and Fuel. Apparently none of these will be available. Would I be any better off with a Tivo HD versus Series3 HD? This is my chance to get what I want and this thread is kind of freaking me out. Thoughts? Or does it even matter considering how jacked TWC are?

  17. Fofer

    Fofer Well-Known Member TCF Club

    Oct 29, 2000
    The TiVoHD will be no different from the Series 3 HD in terms of what channels you're able to access.
  18. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area

    No, if you have SDV, you will have the same issues with THD as S3 until the tuning resolver is released. (No official announcement has been made, so it may be a while)
  19. echoout

    echoout Beer Drinker

    Sep 8, 2007
    Austin, Texas
    So, the Tivo HD isn't a little more "future-proof"?
  20. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    In theory, but not because of the SDV issue.

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