1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. abredt

    abredt West Valley TW L.A.

    158
    0
    Nov 4, 2004
    Are your TiVos HD? If so, you need cable cards. If not, then answer is no. I'm in San Fernando Valley with a TiVo Series-3 TiVo. Box requires 2 cable cards that TW installs. Go to TiVo support and find the info that says "Give these instructions to your Cable Card Installer." Make sure they follow the instructions exactly!!! Be sure to tell TW that the installer must bring cable cards. Installer will phone the dispatcher to "authorize" the cards.It often takes several cards to find 2 that work.

    CB
     
  2. noahtom

    noahtom New Member

    5
    0
    Aug 16, 2007
    I am livid right now!

    Oceanic Cable our local version of Time Warner came to install my cable cards in my new HDTiVo and they no longer support HD channels through the cablecard system.

    This means I have a $300 series 2.

    I was on the phone with customer service for over an hour. The bottom line is that they are dropping all one way HD signals and going to a two way system and have no backward support for my BRAND NEW TiVo.

    I don't know what to do… we only have one cable provider on Oahu.

    IF YOU LIVE IN HONOLULU DO NOT BUY A SERIES 3 TiVo!!!!!!!!!!!!!

    Noah.
     
  3. noahtom

    noahtom New Member

    5
    0
    Aug 16, 2007

    I just talked to TiVo, and they seem confident that they can force HD compliance of the cable cards on Oceanic. They said they would let me know in about 2 days.

    Stay tuned,

    Noah
     
  4. Fofer

    Fofer XenForo Rocks! TCF Club

    82,085
    286
    Oct 29, 2000
  5. cryptmagic

    cryptmagic New Member

    24
    0
    Apr 30, 2002
    I have a couple questions for you guys i am looking to get the new TivoHD, I have Time Warner in NYC, anyone able to recieve M-cards? Also if you have a M-card, are u able to see channels in SDV or do video on demand? I
     
  6. randymac88

    randymac88 New Member

    78
    0
    Feb 29, 2004
    1) No M-Cards in NYC.
    2) Even if we get M-Cards, it won't support SDV.
     
  7. d_anders

    d_anders Sr Legacy Member

    763
    0
    Oct 12, 2000
    Twin Cities...
    Are you absolutely sure? Did you get it confirmed...

    Sorry to state maybe the potentially obvious, but doesn't that violate FCC rules?
     
  8. TracerBullet

    TracerBullet New Member

    95
    0
    Dec 17, 2004
    Well, I had my install today. The installer was here for about 45 minutes. No real problems, and he was knowledgable about TiVos, although he commented that "TiVos don't work well with cablecards". Once we got the hits I had all channels within 5 minutes.

    I have some pixellation, but I can live with it until it's fixed.
     
  9. pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    They are certainly violating the spirit of the rules, but not the letter. Check out the FAQ on SDV.
     
  10. noahtom

    noahtom New Member

    5
    0
    Aug 16, 2007
    Over the last 24 hours I have familiarized myself with only a small portion of the Telcom act of 1996. But I feel that Oceanic Cable / Time Warner is clearly disregarding the Federal Mandates by not including all programming via Cable Card especially HD programming.

    EXCERPT FROM 1996 FEDERAL TELECOMUNICATIONS ACT

    (a) COMMERCIAL CONSUMER AVAILABILITY OF EQUIPMENT USED TO ACCESS SERVICES PROVIDED BY MULTICHANNEL VIDEO PROGRAMMING DISTRIBUTORS-
    The Commission shall, in consultation with appropriate industry standard-setting organizations, adopt regulations to assure the commercial availability, to consumers of multichannel video programming and other services offered over multichannel video programming systems, of converter boxes, interactive communications equipment, and other equipment used by consumers to access multichannel video programming and other services offered over multichannel video programming systems, from manufacturers, retailers, and other vendors not affiliated with any multichannel video programming distributor. Such regulations shall not prohibit any multichannel video programming distributor from also offering converter boxes, interactive communications equipment, and other equipment used by consumers to access multichannel video programming and other services offered over multichannel video programming systems, to consumers, if the system operator's charges to consumers for such devices and equipment are separately stated and not subsidized by charges for any such service.

    In a nutshell this section of the TelCo Act allows the consumer to purchase their own hardware to decode any cable company’s signal. Similar to the TelCo Act that allowed us to purchase our own phones and not have to buy or rent phones from our telephone company.

    Representative Anna Eshoo (D-Ca) said: "I am concerned that despite the implementation of this mandate, many cable operators will either hobble or render competitive set-top boxes unusable by deploying new channel switching technology that won't work with other boxes" I believe Oceanic Cable is doing this right now to stop any competition to their lucrative set-top box rental and VOD markets.

    According to Oceanic Cable’s CSR I spoke to yesterday (After an installer was unable to provide access to HD programming via Cable Card.) Oceanic is now going to a SDV (Switched Digital Video) system and requires the Cable Card to have two way communication. This type of Cable Card technology has not been created yet and is not available for any Cable Card device on the market today. Also that as of August 13, 2007 all of Oceanic’s HD programming was moving to this SDV and I could no longer purchase it from them for use on my cable card device. They explained to me that cable card is less than 2% of the market. They needed the SDV upgrade to supply more channels and that cable card was in the way of that progress.

    Now here is where it gets really interesting…
    The FCC has an Order that has had it’s deadline pushed back twice, but has now passed it’s final extension of July 1, 2007. This order mandates that all set-top cable boxes distributed after that date work via cable card technology. The cable company could still rent you a box but would have to install a cable card into it just like a consumer purchased device. This means that no Oceanic Cable set-top box distributed after July 1, 2007 should be able to access their SDV programming either. I know this is not true and they are still distributing their old style set-top boxes they offered me one in liew of getting my cable card device to work.

    I am trying to form this letter to go to my local congressmen and the tech sections of our local papers and business publications. If you see any problems with my logic or understanding of the federal mandates please post.

    Thanks for your help.

    Noah.
     
  11. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    Just because they use a cablecard in their box doesn't mean it won't do SDV. Even using a cablecard, it is still two-way capable. They can still issue you a box that doesn't have cablecards if they owned it before 7-1-07. It was not a requirement to trash their existing equipment.
     
  12. noahtom

    noahtom New Member

    5
    0
    Aug 16, 2007

    So what you are saying is, the box needs to be two way capable not the cable cards? Could a TiVo be two way capable?

    noah
     
  13. cableguy763

    cableguy763 New Member

    525
    0
    Oct 29, 2006
    Austin
    Yes, it is up to the host to be two-way, not the cards. There has been much discussion if the Tivo could be two way. Many think via an add on usb dongle, though nothing concrete about what tivo will do. Check the sticky SDV thread, it is discussed in there.
     
  14. Sy-

    Sy- New Member

    156
    0
    Sep 29, 2005
    Ewa Beach,...
    FWIW I'm using Oceanic and have a S3 with 2 cable cards since October. I get most of the HD channels available to us. No Golf/VsHD and no ESPN2HD. But the other HD channels do work. I'm getting to the point where i'm considering yanking the cable cards from my box and simply use the S3 with an OTA antenna (or qam remapping if Tivo would make this possible) because I feel that Oceanic is ripping us off charging us for a service duplication fee as well as a HD fee for each cable card. My $150 cable bill each month is starting to piss me off.

    Edit... And another thing...... Check it out post #2000!!! What do I win?
     
  15. atomarchio

    atomarchio Member

    716
    0
    Sep 24, 2006
    I have Time Warner in Cleveland, Ohio. Bought my HD Tivo at Circuity City and the time warner technician came today.

    He kept trying to convince me not to have the cable cards installed. They don't work well and cause problems.

    After the "sell job" from the tech, he then proceed to install the cable card. However, one of the cards he had was "a year old, and needed firmware upgrade". The second card was not working at all.

    He is supposed me to call me tommorow to come back . Getting this cable card installed by Time Warner is becoming quite a hassle.

    Anyone else have this experience in Cleveland?
     
  16. pkscout

    pkscout Active Member

    3,928
    0
    Jan 10, 2003
    Honolulu, HI
    Please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please, please read the SDV FAQ. Most, if not all, of that is discussed there.
     
  17. noahtom

    noahtom New Member

    5
    0
    Aug 16, 2007

    Sy-

    According to Oceanic Cable / Time Warner, They are sending you a letter that will tell you that they are cutting off HD service to Cable Card customers. They told me this letter was going out on 8/13/07 and if you haven't seen it yet you will soon.

    So I would assume your choice has been made for you! I don't get good OTA signals where I live in town, How is Ewa Beach?

    P.S. to pkscout - I have read that thread thanks for the link! I am only trying to solicit response from the forum to make sure my conclusions are correct before I start shooting my mouth off. If you believe that my posts should be in a different thread please suggest which one.

    noah
     
  18. romeodawg

    romeodawg New Member

    28
    0
    Jul 17, 2003
    I'm still on hold with Time Warner (45 minutes so far), but unbelievably the CSR said "Just to give you a heads up, the cable cards aren't "meshing" with the Tivo guide, so the guide is often wrong when you use the cable cards..." So she's saying that Time Warner cable cards render the entire Tivo functionality useless, but they're still willing to charge us every month for the privilege. I just don't understand why Time Warner would spend a penny on advertising and marketing before fixing the current system or getting someone on these boards to explain what the hell is going on. :mad:
     
  19. Zaph32

    Zaph32 New Member

    138
    0
    May 22, 2000
    Don't believe the FUD, it works.
     
  20. crazywater

    crazywater USS TiVo NCC-1780

    621
    0
    Mar 7, 2001
    USA
    That is crap! I have CC from TWC and the programming guide is fine.
     

Share This Page