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Official Time Warner Cable Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by tunnelengineer, Sep 14, 2006.

  1. Sep 21, 2006 #181 of 6277
    dlcrow

    dlcrow New Member

    26
    0
    Sep 26, 2002
    Round Rock, TX
    TWC Austin (actually Round Rock)

    My initial install was a little painful (mostly time consuming). One of the cards thought it needed a firmware update, but would not complete the update (the other card completed the update just fine). The tech thought it would eventually finish, so he left.

    The second tech visit involved a replacement card with a newer date on the back. There were also two other techs that came along to watch (nothing like three TW trucks in front of the house to pique the neighbors' interest) just to see what this Tivo was all about. The new card didn't need a firmware update.

    After over 30 minutes of the tech on the phone getting both of the cards authorized for my services, I am good to go. Of course, I later noticed that my SA3250 was no longer authorized for the HD tier, so I had to call back and have that done. Apparently it is really hard for them to get all of your authorizations consistent across all of your devices.

    I subscribe to the digital tier, the hd tier, and the sports pak. I can watch every channel on the S3 that I get on my SA3250 except for 408 (the new News 8 Sports loop channel). I haven't worried about that, yet.

    Discussion on the cable yahoo group indicates that there exists SDV in the TW Austin service area, but it appears to be implemented inconsistently across different nodes. I don't believe that I have any SDV since I can get all channels just fine.
     
  2. Sep 21, 2006 #182 of 6277
  3. Sep 21, 2006 #183 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Seems like TWC is quiet with the exception of a couple cities like Austin.... Perhaps thats a good thing since TWC Raleigh will coming tomorrow with my CC's. All the TWC customers must be off enjoying their S3..... Silence is golden.... I hope..... ;)
     
  4. Sep 21, 2006 #184 of 6277
    Darthnice

    Darthnice umop ap!sdn

    117
    0
    Apr 29, 2002
    Probably because Austin is a test market for the evil that is SDV.
     
  5. Sep 21, 2006 #185 of 6277
    LostInAustin

    LostInAustin New Member

    16
    0
    Sep 15, 2006
    Austin, TX
    I've been getting HD premium channels from TWC Austin just fine since Sunday 9/17 (HBOHD, ESPNHD, TNTHD, etc.)...
     
  6. Sep 21, 2006 #186 of 6277
    lateralis

    lateralis Godless Heathen

    3
    0
    Sep 21, 2006
    so is there anyone here who's attempted an install in the midwest? specifically the cleveland area. I foresee other annoying issues given that TWC JUST took over adelphia here, just got the "meet your new cable company" packet last week.

    I'm waiting to pull the trigger on an S3 till I know everything will work. thanks.
     
  7. Sep 21, 2006 #187 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Chicken!!!! :p

    Where is your spirit of adventure!!! Blazing new trails... Lewis and Clark....

    OK.. I will take my medicine now...
     
  8. Sep 21, 2006 #188 of 6277
    lateralis

    lateralis Godless Heathen

    3
    0
    Sep 21, 2006
    my sense of adventure was taken out back and shot 4 months ago when I moved into our currently time warner, then adelphia area, and had to spend the better part of a week trying to get my "higher speed" cable modem set up properly. ;)
     
  9. Sep 21, 2006 #189 of 6277
    BigFrank

    BigFrank New Member

    56
    0
    Sep 21, 2006
    Are there any TWC Subscribers from Rochester, NY here?

    I'm really curious to see what people's experiences are in my area...


    Frank
     
  10. Sep 21, 2006 #190 of 6277
    scottjima

    scottjima New Member

    6
    0
    Sep 21, 2006
    Time Warner in Frisco, TX...

    They came out to do the install yesterday w/ (3) cable cards. The first one labeled "Comcast" worked, the second "Motorola" reported an error on the TIVO. I swapped it w/ the 3rd card and all were recognized. The installer then called dispatch and gave them the serial numbers from the card. I asked him if they needed the HOST and other info from the TIVO and he said no. I currently receive all HD local channels and the HD TNT channel. ESPNHD, DiscoveryHD, and INHD do NOT work. They DO work on my two other cable cards in the actual TVs.

    To compound all this, TW switched the channel lineup the other night. The TIVO does NOT have the correct channels listed. I don't think the TIVO lineup is the problem as I am able to directly tune to the specific stations. For Example, the TIVO thinks channel 369 is STARZHD when it is really the local ABCHD channel.

    I've called TW 4 times now trying to get the cards working. The resent the signal twice, and actually asked for the HOST info the 3rd time - to turn into dispatch. I called in this morning and the rep told me he didn't know anything about cable cards and could not even look into the system to see if the HOST numbers had been added to the new cards. He left a "note" on the supervisors desk, whom has not called me back.

    I am getting very frustrated. I had all kinds of problems getting the cable cards working correctly in my two TVs. Several on-site techs and numerous phone calls. Now, I am going through the same thing again. I don't think it is the TIVO, just a "programming" issue.

    Lastly, how long does it normally take TIVO to update channel listings? This thing is very difficult to use as is. Will the TIVO automatically update, or do I have to redo the setup every day until it pulls down the correct channels?

    If anybody else has had any experience w/ TW Frisco/Allen/The Colony/Wylie, etc., please post and provide your experience.
     
  11. Sep 21, 2006 #191 of 6277
    scottjima

    scottjima New Member

    6
    0
    Sep 21, 2006
    As an update on the TIVO itself, I am very impressed. I do have an antenna which receives all but the local ABC station. I did record Law & Order the other night in HD and watched it yesterday. VERY cool. I have never had a TIVO before... this is great.

    The audio and video seem to be of very good quality. I am running the TIVO 3 into a Denon HDMI switching receiver (HDMI & optical cable) and then to a Sony XBR LCD. I am running everything at 1080i and it all works well. I know the HDMI should carry audio also, but I have found it easier to use the multiple connections...
     
  12. Sep 21, 2006 #192 of 6277
    VoodooNYC

    VoodooNYC New Member

    68
    0
    Sep 14, 2006
    Brooklyn, NY
    Ha. Allegedly is right. Please do let me know how it goes. Thanks.
     
  13. Sep 21, 2006 #193 of 6277
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Those channels here are in an 'HD Suite' tier. They didnt work for me at first with a CC in the TV. Called CSR and they added HD Suite to CC's and all was well then.
     
  14. Sep 21, 2006 #194 of 6277
    scottjima

    scottjima New Member

    6
    0
    Sep 21, 2006
    I'll ask them about that on my next phone call... I guess they are "on" my two existing cable cards, but they don't automatically get added to the new ones?
     
  15. Sep 21, 2006 #195 of 6277
    tunnelengineer

    tunnelengineer New Member

    325
    0
    Jul 21, 2006
    Had an install in Ohio today and everything worked like a dream. Plug one card in, guy calls office and channels all show up. Plug in second card and same thing. Everything is working 100% correctly. I am very happy.

    To prevent problems be 100% straightforward with the TWC people that this is a new tivo dual cablecard device. Don't just tell them it's for two tv's. Let them do some research first and everything will work great.
     
  16. Sep 21, 2006 #196 of 6277
    mowheeler

    mowheeler New Member

    2
    0
    Sep 21, 2006
    I live in the Eastern Cleveland Suburbs. Like you, I recently recieved my packet telling me that TW is replacing Adelphia in my area. Upon recieving my series three, I called TW/Adelphia today and requested 2 cable cards. At first, she scheduled an install date then said "Two? Why do you need two?" I answered generically that my devices needed 2 cable cards. She asked what device. When I said Tivo Series 3, she said let me check. She came back and said that the Tivo was not supported and she could not authorize install. I answered that CableCard is a federal standard and all CableCard devices should work with all cable cards. She then claimed that she was only authorized to allow installation to a supported device. I then invoked the FCC rule saying TW may not discriminate on devices. She then begrudinlgy scheduled and said I would likely get a call from a manager to discuss with me.

    Will keep you apprised.
     
  17. Sep 21, 2006 #197 of 6277
    lateralis

    lateralis Godless Heathen

    3
    0
    Sep 21, 2006
    thanks. this is exactly what I'm hoping to avoid so maybe I'll hold off another few weeks till all the kinks get worked out.
     
  18. Sep 21, 2006 #198 of 6277
    peekb

    peekb Member

    31
    0
    Feb 11, 2005
    I live in Niskayuna, NY. The TW guy showed up today (the same guy who, previously, was able to convince the lead techs that the Road Runner issue I was having was really an issue on their end and forced them to find and fix it). He remembered me from the 3 times he was at my apartment previously and took great care of me as he had before. New coax, new splitters, terminted the unused jack in the bedroom to drive the signal higher in the living room and 2nd bedroom, etc. He popped in the cards, wrote down the numbers, called them in and it worked the first time. He stayed here until I finished the guided setup for the cards, ensured that all channels were working, and left. Perfect install. I wish everyone could get a decent tech out to their place to get taken care of...
     
  19. Sep 21, 2006 #199 of 6277
    tunnelengineer

    tunnelengineer New Member

    325
    0
    Jul 21, 2006
    you need to send him a copy of the cablecard approved devices (it's linked on these forums somewhere). I would also recomend trying to be nice to the people or you may find your install will be continually rescheduled. :cool:
     
  20. Sep 21, 2006 #200 of 6277
    scottjima

    scottjima New Member

    6
    0
    Sep 21, 2006
    I was not "keeping" the TIVO from them, but I did not tell them either. Just told them I needed two cards for a device that used both. They said OK and scheduled the appt. The tech didn't seem to care either.

    I am on call 10+ now. They have verified the host number and cc serial number are correct and "resent" the "basic" signal to the cards. The last call ended up them escallating it to the cable card dept. They are going to "talk" directly to the card and try to fix it. I also have another tech visit scheduled for tomorrow morning.

    I did call TIVO today also in reference to the channel listings not being correct w/ the TW channel lineup change. I reran the guided setup this afternoon and now receive the correct schedule/channel lineup!

    I am waiting for TW to tell me it is the TIVO that is the problem, but I know it is not. The 3 HD channels I can't received display a message stating to call the cable company to activate the device. Hopefully the cable card dept. will be able to "fix" the cable cards by "talking" to them tonight.

    They'll probably mess up my scheduled recordings for tonight...

    Has anybody gotten a Tivo 3 to work in this service area? Frisco/The Colony/Allen, etc.?
     

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