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Official RCN CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by rlcarr, Sep 14, 2006.

  1. Feb 1, 2007 #61 of 395
    DeathRider

    DeathRider New Member

    699
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    Dec 30, 2006
    Boston Area RCN
    Sorry for this late reply. I saw that page. I was tying to give champion a nudge to test other channels (since ESPN HD isn't encrypted in Ma) :D ;)
     
  2. Feb 10, 2007 #62 of 395
    entropy

    entropy New Member

    67
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    Apr 1, 2002
    You can bypass TiVo's guessing game by choosing your channel lineup manually. To do this, you press "enter" at the "cable channel lineup" screen just before the guessing game starts, as described in the fine print at the very bottom of the screen where you might not see it and have to read about it on the forum after you chose the wrong lineup. And people wonder why I care about interface design.

    This doesn't help if TiVo doesn't actually have the right lineup info. I have to use "digital basic" even though that lineup includes all the digital channels I'm not paying for.

    ~ Kiran <entropy@io.com>
     
  3. Feb 24, 2007 #63 of 395
    Gryfflet

    Gryfflet New Member

    1
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    Nov 30, 2006
    I finally upgraded to an HDTV (37" Westinghouse 1080p) and just called RCN about getting 2 CableCards, but they say they're out and not sure when they'll get more from the manufacturer. My area (Boston), California, and other markets are all out, and they didn't have another alternative for me. I'd hate to switch to Comcast, but I also don't want to wait too long for HD channels. Anyone have any ideas or recommendations?
     
  4. Feb 24, 2007 #64 of 395
    LifeIsABeach

    LifeIsABeach New Member

    2,358
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    Feb 28, 2001
    Drexel Hill, PA
    That sucks. My apartment complex is switching from their own home-brew cable company to RCN on March 1st. I was hoping to finally be able to use my Series 3 for more than OTA HD. Hope they get some in soon.
     
  5. Feb 24, 2007 #65 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    Sorry to hear. When I got my CCs from Arlington, they told me they were the last ones they had and would be waiting on the new MCards (which would take months).

    I got my first cable bill (I'm not home, going by memory)

    1 SD STB: $2.95
    2 CC: 2x$1.50: $3
    Cable modem: $2.95
    1.5Mbit: $16.95
    DigitalPlus: $58
    HBO: $11.95

    Downstairs:
    1 TV hooked up to STB,
    1 TV in bedroom direct cable

    Upstairs:
    1 HDTV direct cable;
    1 S3 (2 CC), HMI to HDTV;
    1 S2 direct cable, SVideo to SDTV;
    1 SDTV direct cable

    I would guess Comcast, I would pay more for additional I/O, plus isn't each premium additional?
     
  6. Feb 25, 2007 #66 of 395
    entropy

    entropy New Member

    67
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    Apr 1, 2002
    That does suck, but IMO switching to Comcast from RCN would be like shooting yourself in the foot--painful and stupid. The combination of OTA HD and downloading shows from the Internet (that's what it's for afterall :D ) should tide you over until RCN gets more CableCARDs. eztvefnet is your friend. :)

    It's a good sign that they are running out--that will belie any claim the cable companies make that users don't care about dis-integration.

    ~ Kiran <entropy@io.com>
     
  7. Mar 2, 2007 #67 of 395
    LifeIsABeach

    LifeIsABeach New Member

    2,358
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    Feb 28, 2001
    Drexel Hill, PA
    You may want to try calling RCN. The guy just came to hook me up and he had two cable cards with him. Trying to set them up now. Whoohoo!
     
  8. Mar 7, 2007 #68 of 395
    slrdc

    slrdc New Member

    13
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    Mar 7, 2007
    Washington, DC
    For those in the DC area, I just received a call from RCN saying that they just received a new shipment of CableCards and will be scheduling installation appointments this weekend onwards.
     
  9. Mar 10, 2007 #69 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    Anyone here getting the National Geographic Channel in HD yet? I was over my brother's house (Natick) last Thursday and he is getting it on his 6412...

    website channel list says it's 172 in Boston area...

    I'll have to double check when I get home...
     
  10. Mar 18, 2007 #70 of 395
    ectx

    ectx New Member

    9
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    Mar 18, 2007
    First off...many thanks to the members of this forum. I've been lurking for a while and this is part of the reason I got a series 3. I found one in stock at my local BB and after talking to my RCN person I was told they could get a tech at my place the next day with two cards...I purchased my series 3 and awaited delivery the next day. The following day I get a call around 7:30 am telling me no cards were in stock, that RCN no longer was providing them because they were giving them too much of a hassle and that a manager would call me in 2 hours.

    3 hours later I called back and told them about the conversation with my technician. The RCN operator was very courteous and apologized. He also informed me that they had to, by law, make the cards available. He did add that at the moment there was a very high demand for them and that they were out. He assured me that I would get a call as soon as they were in. This last week I got a call and set up my delivery date for Saturday.

    I awaited anxiously the next morning. The guy came in. I gave him the Tivo instructions (which he ignored) and he plugged in both cards at once. Of course it didn't work. I pointed out it was 1 at a time. After talking to dispatch he lets me know that it's 1 at a time. LOL.

    He puts in the first card and the card isn't picking up any information. I let him know that he has to call dispatch and have it activated. He ignores me again. He tries the other card which flat-out isn't recognized by the tivo. He then places the other card in and tells me he has to call dispatch to have it activated. This time the card is recognized but gets stuck on a perpetual bubble of "searching for channel information". ARRRGH. He says it takes a while and that he has to go but once it works to pop in the other and it should be fine. 2 hours later it's still stuck on "searching for channel info". I call RCN and they hit it again with a signal and they eventually get it to work. The one card is active, the other is completely dead. It was a used card too, complete with a dented case and wornout pins/connectors. They schedule another visit to get the card replaced. By this time I notice that half my channels are missing and I have the infamous no sound on HDNET channels symptoms. They refused to send any more signals to my card although each signal was greeted with additional channels. They claimed the signal resets would fry my card. Personally...it's their card so I don't care if they fry it. I just want the darned thing to work like it's supposed to.

    Cross your fingers folks. I love the new series 3 on the channels that work and can't imagine using a crappy motorola DVR just to get an HD DVR. I'll be getting the new card tomorrow and I think the technician now understands more or less what's involved.

    Interestingly, on RCN tech support person told me the cards were authorized by tivo not the cable company. I asked her how tivo would authorize RCN's cards without access to RCN's network. She had no answer to that and then agreed to zap my card. LOL. I swear they just need to give their technician's better training. She also attempted to tell me she could see both cards were active on the network....only one card was inserted. It was really really hard for me not to be a smart ass. LOL. I know she's just doing her job and that her failure to fix the problem is more a reflection of her training, but geeze, if you don't know, ask, and whatever you do, don't make stuff up. I bit my tongue and told her I'd wait for another technician to come by.
     
  11. Mar 19, 2007 #71 of 395
    ectx

    ectx New Member

    9
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    Mar 18, 2007
    Man I feel like an ass...the guy who was completely clueless came back today and must have done his homework. He brought enough cable cards to keep on replacing if necessary, put everything into the machine in order and talked it through with the guy at dispatch....something the guy at dispatch said that was apparently key for setting up cards in a series 3 with RCN is that a regular "hit" or activation signal will not do. The cards need an "IN" hit ...whatever that means. I figured I'd post it in here so that folks having problems installing the cable cards on their series 3 receivers through RCN will have an easier go at it.

    Kudos to RCN for coming through in the end with exceptional customer service.
     
  12. Mar 19, 2007 #72 of 395
    LifeIsABeach

    LifeIsABeach New Member

    2,358
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    Feb 28, 2001
    Drexel Hill, PA
    I get it on channel 126 in the Philadelphia area.
     
  13. Mar 19, 2007 #73 of 395
    ectx

    ectx New Member

    9
    0
    Mar 18, 2007
    I get it too. It along with Discovery HD are now my favorites. National Geographic HD is on 546 in Chicago, RCN, BTW. It's not been added officially so you may have to do a manual channel set up.
     
  14. Mar 19, 2007 #74 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN

    I went and added 172 as channels received. No channel ID and just said Regular Schedule.

    Last week, I went to TiVo's lineup issue page and filled out the form with a link to RCN's MA's channel lineup page.

    This Monday when I came home, there was a message on my S3 that channel 172 NGCHD had been added :up:

    [edit]

    Was browsing channel lineups for other areas. Noticed, none are the same. Some just say HDTV, some say HDTV Basic/HDTV Tier (Basic will come in with unencrypted with QAM tuner, Tier needs a box or CCs)

    I see some get TNTHD. Might want to check your lineup page now and then to see if new channels have been added. Like I posted, only noticed NGCHD because it showed up on my brother's cable box.
     
  15. Mar 21, 2007 #75 of 395
    ectx

    ectx New Member

    9
    0
    Mar 18, 2007
    Thanks for the suggestion. Hopefully this will get the correct information downloaded to my tivo. Loving the series 3, btw. I can't wait till they add the support for external drives. I find myself recording way too much HD content, lol.
     
  16. Mar 22, 2007 #76 of 395
    exm1514

    exm1514 TiVoUser+RCNCustomer

    6
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    Mar 22, 2004
    New York, NY
    Is there anyone waiting for a cablecard installation from RCN in NYC?
    Two weeks ago I contacted RCN I was told they were out of cablecards. I've been trying to obtain an ETA from them, but no luck so far.

    If there is someone in the same boat as me, I'll appreciate it if you could post info in this thread as soon as you find out. I'll do the same. I would hate to miss the upcoming cablecard shipment.

    Thanks.
     
  17. Mar 25, 2007 #77 of 395
    exm1514

    exm1514 TiVoUser+RCNCustomer

    6
    0
    Mar 22, 2004
    New York, NY
    Got a call from RCN. Cablecards are once again available in NYC.
     
  18. Mar 30, 2007 #78 of 395
    ectx

    ectx New Member

    9
    0
    Mar 18, 2007
    I'm still not getting program information for National Geographic HD and WCIU. I may call Tivo directly as it's been over a week.
     
  19. Apr 13, 2007 #79 of 395
    andrewb

    andrewb New Member

    18
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    Jun 25, 2002
    Here's my story with RCN in Watertown, MA -- so far.

    When I first called them they said CableCards were backordered and had no ETA. I asked for a ballpark -- 1 week, 1 month, 6 months? No idea. But they said they'd put me on the list.

    I called them a week later and they scheduled an install. (Strange because I thought they were going to call me when they got the cards. What was this so-called list for anyway?)

    Finally they came yesterday. My wife, infant son, 2-year-old, and wife's sister were there but I couldn't be. They said 2-5pm and came at 10am instead. It took the guy 3 hours. Apparently he re-ran guided setup at least once. I had the TiVo CableCard instructions out. He apparently read the manual. And I even talked to him on the phone about how important it was to install the cards one at a time. Anyway, I believe RCN required that they both be plugged in at the same time -- ugh.

    So he finally decided he was done and apparently rebooted TiVo. I got home a few hours later and found CableCard 2 "not in normal operation". RCN tech support was nice -- sent all 4 signals to the card (whatever those are) successively. Didn't work. Rebooting yielded error 161-4. I had to go, but called back later to schedule a new technician to come out.

    The woman this time told me "if it's the TiVo device that's telling you the CableCard isn't working, it's probably the TiVo that's not working. Have you talked to TiVo tech support? I'd hate to have to charge you for a technician visit." Nice.

    Anyway, TiVo, of course, verified it was a blown card. RCN's coming back on Wednesday. Apparently this is quite common. Why?

    On the positive side, RCN people were very courteous and pleasant to work with, with the exception of the comment I quoted above. And one of the CableCards works fine. Mostly, though, I'm just annoyed.

    I gotta think most people would return the box about now, or would have failed to buy TiVo 3 in the first place after a quick conversation with RCN, who of course warned me that I would not have video on demand or DVR capabilities (wrong, but most sales pitches are). I think about my mother-in-law. No way she'd have a clue what to do next. This is just too much trouble.

    -Andrew
     
  20. Apr 13, 2007 #80 of 395
    chandler1818

    chandler1818 Member

    60
    0
    Sep 8, 2004
    RCN Montgomery County (MD) is out of cable cards thwarting my attempt to set up my brand new S3 (which came after three days from TC store). how hard can this be to keep these in stock? is anyone out there waiting for CC's from RCN? RCN claims that they will call me when they get them in. can i count on them to do so?

    btw- someone must be ordering S3 is RCN keeps running out of CC's given how few TV's actually are using cable cards.
     

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