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Official RCN CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by rlcarr, Sep 14, 2006.

  1. Nov 19, 2006 #41 of 395
    Rucker

    Rucker New Member

    136
    0
    Sep 21, 2006
    My install wasn't completely smooth, but it wasn't too bad. My wife encountered the first issue when she called the customer service line to make an appointment, but they told her RCN no longer offered cablecards. So, she called the local salesperson (who originally signed us up), and he arranged the install.

    The next issue came when the installer arrived. He'd never done a cablecard install. He expected to put the cards in and it would just work, but we saw "no channels available" and he had no idea what to do. He had never heard of pairing or initalizing, but both cards started working while he called the office asking if they'd ever heard of that stuff. Apparently RCN doesn't do pairing. All the channels appear to come in (based on the RCN website), and I haven't found any audio issues.

    Now my third issue (and hopefully the last) is that Tivo's line-up is screwy. It did the "is this channel x?" thing, and apparently picked "digital rebuild" which should be ok since according to RCN, that's what I have. Tivo's version of "digital rebuild" doesn't match, however, so Tivo suggested I use plain "digital" instead. It seems to be slightly better, but I switched, went through the line-up today, and found 8 incorrect channels (some wrong, some missing, some without guide info). I reported them via the Tivo website, so I'll see how long that takes. I think there are other errors in the MiVision package, but I didn't report them since I don't have the package.

    I'm in the Lehigh Valley, btw.
     
  2. Nov 20, 2006 #42 of 395
    flyersfan

    flyersfan New Member

    364
    0
    Nov 11, 2002
    eastern PA
    Well, I sure was nervous when the tech arrived. I've read all the threads and he was as clueless about the install as the previous poster's tech. To make me even more anxious, when he called in the cards to have them "hit", I heard the guy on the other end say "TiVo? ha, good luck!"

    However, things actually went pretty smooth. I insisted that we do one card at a time. The first card was able to tune all channels within 2-3 minutes. The second card wouldn't tune the digital channels or HD tier so he reinserted it and had them hit it again. 2-3 minutes later, it could tune all channels.

    I haven't checked every single digital channel, but I can confirm that the HD lineup is completely accurate. I transferred lifetime service this afternoon and my wife has already setup a dozen season passes for HD shows. :p
     
  3. Nov 30, 2006 #43 of 395
    ravinald

    ravinald New Member

    6
    0
    Jul 4, 2002
    Tech showed up at 1 o'clock and left at 1:30. I think we spent more time talking about the features of the S3 and waiting for CC to init the cards.
     
  4. Dec 1, 2006 #44 of 395
    sysdude

    sysdude New Member

    32
    0
    Mar 9, 2006
    I still have 1 nagging problem .. NBC in HD .. the signal goes to 0 (using the TiVo signal meter) about 4 - 6 times an hour. It is the ONLY channel this happens on. I'm sure if I ask RCN they'll tell me it is the wiring in the walls.

    I've taken to recording NBC in low-def, where everything works perfectly.. Sad, eh?
     
  5. Dec 4, 2006 #45 of 395
    Geist420

    Geist420 New Member

    15
    0
    Dec 4, 2006
    RCN's service in the San Francisco area is a joke. The dude not only had no idea how to set up a card in the S3, but he asked me why I didn't just buy a DVR... Uh... WTF do you think the Tivo is?!

    The install took __over an hour__ with one of the cards being defective. The tech told me that the Motorola cards they're using are crap and many do not work out of the box. The tech called in the error codes and the RCN phone rep had no idea what those codes meant... God forbid she took 10 seconds on Google...

    On the plus-side, they somehow opened up all the HD channels! (No HDTV yet so I know I didn't order it) Thankfully the S3 down-scales them for my old TV! Still, the HD channels DO look better than the non HD ones. Noticably better.

    Anyway, I paid $30 to teach/show the tech how to install cablecards. If you have RCN make sure the tech has at least one extra card with him.
     
  6. Dec 16, 2006 #46 of 395
    Andrew054

    Andrew054 New Member

    4
    0
    Nov 27, 2006
    I just had it installed in the Boston area without too much problem. At first I had to let them know that it was for two cable cards, not one. It took about 10 minutes, and it did work even with the cable person insisting on putting two cards in at once (apparently he was saying that to do it individually would count as "two" separate installs rather than as "one" install). It worked fine initially.

    However, I lost the signal after I repeated the guided setup just to make sure I got all the cable channels. I called RCN to have the signal resent (the tech person apparently has heard of having to repeat the signal to TiVo before, though I was on hold for 30 minutes before hand). Now, it's working fine, knock on wood.
     
  7. Jan 5, 2007 #47 of 395
    eelton

    eelton Member

    104
    0
    Jun 10, 2001
    Chicago, IL
    In Chicago...

    The first card worked, although it took about 10 minutes on the channel setup screen. The second card was recognized, but no channels appeared. The installer called RCN, who said things looked fine from their end. They decided it might be a bad card, so the installer is coming back tomorrow with another.

    I noticed after he left that I'm not getting the premium channels on the first card. I did the automated "converter refresh" by phone, but they're still not working. I'll address that with him when he comes back tomorrow.

    By the way, the installer said about 80% of the TiVo installations he's done have had problems, whereas with TVs from Pioneer, Sony, etc. he rarely has problems.
     
  8. Jan 6, 2007 #48 of 395
    eelton

    eelton Member

    104
    0
    Jun 10, 2001
    Chicago, IL
    On the second visit, everything went fine. I believe the problem was at RCN's end, not with the second CableCard that didn't appear to be working yesterday. They had to "hit" each card again, and everything is functioning fine.
     
  9. Jan 8, 2007 #49 of 395
    chandler1818

    chandler1818 Member

    60
    0
    Sep 8, 2004
    Does anyone know if RCN has any SDV channels or plan to go to SDV? (Live in montgomery county md).
     
  10. Jan 11, 2007 #50 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    Well, RCN is coming tomorrow to install my cablecards. I guess I can swing the $3/month...
     
  11. Jan 13, 2007 #51 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    Well, tech was supposed to show up btween 11 -1. Came around 2p.

    Swapped out the 2 old moto boxes and modem for switch of service...

    The new moto box is tiny, no display or buttons, no serial data port for S2 to control, uses an external AC adapter.

    The new box came with a new remote (same one that comes with the DVR). Cable guy lett me keep the old remote as well.

    The cable box is slow in response with the new remote ut very quick using the old remote :confused:

    Back to the topic:

    Installer didn't have any cable cards. Said didn't know anythng about it. I called Arlington's RCN where I had gone to set up everything. I told them I couldn't do a Saturday install, so they asked if I wanted to come down and just pick up the CCs. I said, "Sure."

    40 minute round trip, I was back home. I was in a rush, so I installed bothe cards (Moto) into the S3. I then called RCN to activate/initialize them. Both are now active. Didn't see any of the encrypted channels show up (just black pic).

    Didn't have any time, so will call RCN on Monday when I'm back home to rehit the cards if the channels still aren't there.

    [edit]

    Person at the office who setup my account/gave me my cards, said that they no longer offer these and I would be "grandfathered" in. New cards would be out/available in June due for the new roll out of cablecard boxes.
     
  12. Jan 15, 2007 #52 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    Anyone have a pic of the conditional access screen?

    I called RCN and had them try to figure out what was up.

    The person I was on the phone said, customers would get the digital channels and not some of the analog.

    I'm going to Arlington to talk to someone to make sure everything is setup correctly on their end.

    Right now, CCs:

    Encryption: DES
    Connected: yes EnabledbyCP: no
    .
    .
    .
    Auth: Missing_Program_rekey or No


    Would take a pic, but already discoonnected/unplugged the TiVo...
     
  13. Jan 16, 2007 #53 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    Went back to Arlington RCN Monday. They changed a few items in my account.

    Went home. Did a refresh over the phone. Card #2 had "EnabledbyCP: Yes"

    Called RCN and had them do a cold hit on the cards. Within 10 minutes, both ards are now working :up:

    Tomorrow, I'll cancel Tuesday's rollout :D

    Don't know what I would have done without everybody here :up: :up: :up:
     
  14. Jan 19, 2007 #54 of 395
    jonathanlehman

    jonathanlehman New Member

    1
    0
    Aug 1, 2003
    San...
    Hello there-

    I'm in the throes of getting my Series 3 box set up with RCN here in Chicago. After one service appointment with a bum cable card (the warehouse was out of cards, so the tech couldn't bring along a second), I've got a temporary DVR converter box and am reattempting to get the Tivo up and running again with a service appointment next weekend.

    I just spoke with a customer service agent who informed me that with a cable card, I won't be receiving any channels over 100? Could this possibly be true?

    Thanks so much,
    Jon
     
  15. Jan 19, 2007 #55 of 395
    Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    I doubt that is true. The only way that might be true is if they use SDV (switched digital video), but I doubt it. I think you're just dealing with a CSR who doesn't understand what CableCARDs do. All he hears is that you won't be renting one of their set top boxes, and immediately assumes that all you can get is analog signals. I' bet that this is nothing more than unintentional misinformation (thought some might argue intentional).
     
  16. Jan 19, 2007 #56 of 395
    Rucker

    Rucker New Member

    136
    0
    Sep 21, 2006
    RCN CSRs generally don't know what they're talking about in my experience. For example, when I asked about a cablecard before buying a Tivo last year, the CSR told me RCN no longer offered cablecards.

    I doubt RCN (who is looking for a buyer) is deploying or has deployed SDV.
     
  17. Jan 19, 2007 #57 of 395
    champion

    champion New Member

    2
    0
    Jan 3, 2007
    Today an RCN guy came out to install 2 CableCards to where I am just outside of Boston. He brought 3 of them with him, but the first two seemed to work just fine. He hadn't installed CableCards into a S3 before, but after reading the instructions and asking another tech on his phone a quesiton, he installed the 1st one and had the card hit. Pretty quickly we were able to get ESPN in HD. Second card also worked, after waiting a few minutes to get the card hit. The whole install probably took 20 minutes, and he was there at the beginning of the 3 hour window.

    I then repeated the Guided Setup after he left and it looks like everything is working smoothly. My only complaint was that it took 2.5 weeks to get a slot from RCN for them to come out.
     
  18. Jan 22, 2007 #58 of 395
    DeathRider

    DeathRider New Member

    699
    0
    Dec 30, 2006
    Boston Area RCN
    As far as I know, ESPN HD isn't encrypted (I'm in Waltham and it isn't). Only encrypted HD channels I have are DiscoveryHD, HDMOV, HDNET, and HD Premiums (HBOHD, SHOHD, TMCHD, ect).

    FSN isn't encrypted either.
     
  19. Jan 23, 2007 #59 of 395
    Rucker

    Rucker New Member

    136
    0
    Sep 21, 2006
    I believe ESPN HD is encrypted where the HD Tier is an additional charge. That is "LHV" and "NY" according to the RCN HDTV page. I'm in one of those areas and it is indeed encrypted.
     
  20. Feb 1, 2007 #60 of 395
    entropy

    entropy New Member

    67
    0
    Apr 1, 2002
    I had two CableCARDs installed on the 19th of January. We had to try to activate them several times, but other than that the installation was entirely uneventful. RCN waved he truck roll fee initially, and when I called to reschedule they also waived the $15 (per card) installation fee.

    ~ Kiran <entropy@io.com>
     

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