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Official Grande Communications CableCARD Thread

Discussion in 'TiVo Series3 HDTV DVRs' started by gtars, Dec 22, 2006.

  1. supersnoop

    supersnoop New Member

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    Nov 13, 2007
    To answer my own questions; I found an installer with an M-Card. Now my TivoHD is up an running.

    The sales guy wasn't sure, but I scheduled an installation for Friday. I got a call on Friday from the installer saying he didn't have any cable cards and had to postpone to Saturday. A different installer showed up also didn't think he had any cable cards, but found one S-Card in his truck. We got that working. I scheduled for another guy to come back out with another card, and he had an M-Card. Now, everything is working great!
     
  2. travisc77

    travisc77 New Member

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    May 25, 2005
    I am considering Grande as a switch from TWC in Corpus Christi, TX. Does anybody have experience with Grande in Corpus? Has anybody heard about SDV implementation with Grande?

    Thanks
    Travis
     
  3. EndBoards

    EndBoards New Member

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    Jun 8, 2004
    I've been a Grande phone, internet and cable customer in CC for about 8 years. I've had maybe 2 or 3 issues that required a service call over that entire time. They've been excellent and they do offer cable cards in the CC market. I'm planning on getting a pair of S3's after the first of the year..
     
  4. travisc77

    travisc77 New Member

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    May 25, 2005
    Can you confirm what HD channels you get? I'll list what I get below:

    1. Networks - NBC, CW, PBS (no ABC, CBS, FOx)

    2. Other - MOJO, HDNet, HDNet Movies, Universal HD, Discovery HD

    3. Premium - HBO (now Showtime, Starz, etc)

    Also, do you know if Grande is FiOS or not?
     
  5. EndBoards

    EndBoards New Member

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    Jun 8, 2004
    1. Yes, Unsure (what's CW?), Yes - (correct, correct*, correct.. blame this on the local affiliates, not Grande..) *CBS is digital, but not HD, again because of the local affiliate..

    2. yes, yes, yes, yes.. add FoodHD, NGEO HD, TNT HD, MTV HD, A&E HD, WealthTV HD, HGTV HD.. maybe a couple of others that I'm forgetting.. (this is by memory)

    3. Not sure, I don't subscribe to any of those.. But I know HBOHD is on there.. I think there's one other.. Maybe CinemaxHD?
     
  6. cogitofire

    cogitofire New Member

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    Dec 24, 2007
    Mid January I added my new TivoHD to my grande cable here in Dallas, TX. The guy who came had absolutely no idea what he was supposed to do but I just followed the onscreen directions, he called some guy that his boss told him to call, and whamo! Not 5 minutes later my new m-card worked perfectly getting all channels.

    He and I had never done this before buy their system made it happen seamlessly.
     
  7. Al-Mann

    Al-Mann New Member

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    Aug 24, 2007
    San Antonio, TX
    I picked these up today from my supervisor. I had a work order that had "cable card" listed on it. I have yet to do a CC install. It seems almost all the other guys have done them...
    [​IMG]

    I am SO tempted to call our tech support and see about adding one of these to my account for my THD...

    When I get paid again I'll be transferring my Product Lifetime Service from my single tuner S2 to the THD. Once I do that I'm taking the THD to work for some impromptu training on CC installs in a THD. We have directions on how to do the install... But reading the directions and seeing it actually done are two diff'rent things. I just wanna help out my fellow employees here in San Antonio make sure my fellow TiVo San Antonio users get the service they deserve...
    [​IMG]
    I'm not leaving the vehicle number visible to give anybody a chance to call in on me...
     
  8. tharper

    tharper New Member

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    May 29, 2005
    CC, TX
    I'm in Corpus, did you ever get your S3's and go cablecard from Grande?
    I have a TivoHD and just have extended basic from Time Warner. I thinking of switching to Grande because of the SDV issue.
     
  9. travisc77

    travisc77 New Member

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    May 25, 2005
    Ditto here. I'm checking out Grande this week and will report back.

    Travis
     
  10. tharper

    tharper New Member

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    May 29, 2005
    CC, TX
    OK, thanks
     
  11. Al-Mann

    Al-Mann New Member

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    Aug 24, 2007
    San Antonio, TX
    They "should" have CCs in Corpus Christi... We have them in San Antonio. I just went through the web site and nowhere did it say anything about CCs though. If I remember correctly CCs are like $2.95 each a month. I'll be getting mine next week. Now whether Corpus Christi has M-Cards or just S-Cards I do not know.

    Travisc... As for which HD channels Grande Communications offers it states on the site. These are the channels we get here in San Antonio...
    HDTV Tier
    HD Theater
    ESPN HD
    ESPN2 HD
    MOJO
    Universal HD
    TNT HD
    HD Net
    HD Net Movies
    Wealth TV
    National Geographic HD
    MHD
    A&E HD
    History Channel HD
    HGTV HD
    Food Network HD
    Premium Digital Service HD
    HBO HD
    Cinemax HD
    Showtime HD
    STARZ HD
     
  12. tharper

    tharper New Member

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    May 29, 2005
    CC, TX
    Were you able to go with Grande yet? Just checking...
     
  13. daverdfw

    daverdfw New Member

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    Sep 21, 2004
    new Grande user here in Dallas and I HATE the Motorola box, anyone know how much Grande charges for cablecards?
     
  14. daverdfw

    daverdfw New Member

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    Sep 21, 2004
    well I went on woot.com today and low and behold they have a HD tivo for referb for $179, so I will be calling grande soon to get my cablecard. and get rid of that crappy motorola box.
     
  15. travisc77

    travisc77 New Member

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    May 25, 2005
    Figured I would give an update on the switch from TWC to Grande in Corpus Christi. I finally switched, as they have more HD, cheaper and no SDV. Cable cards are $2.99/each but are multi-stream motorola cards. I have an S3 which needed 2 and a Tivo HD which only needed 1. The installer had never seen Tivo, but the engineer at headend for Grande was very familiar. The install took about an hour and I did have to stay there and help walk him through the install as I've done it before. Everything works without an issue.

    The biggest issue if your switching seems to be:

    - Write down the serial # of the cards before inserting (remember card 1, 2 etc)
    - If an S3, get card 1 working before inserting card 2
    - Navigate the Tivo menu (to cable card screen, etc) for the installer if he doesn't know
    - Make sure he calls headend, not regular customer service

    This was my 3rd CC install, and was the quickest mostly due to an experienced headend guy.

    Travis
     
  16. tharper

    tharper New Member

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    May 29, 2005
    CC, TX
    Thanks Travis!

    I'm fixing to go through the same with Grande in Corpus.. Guess there was no chance they would give you the cablecards and let you install them, and call the headend yourself?
     
  17. travisc77

    travisc77 New Member

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    May 25, 2005
    Nope, they insisted on a truck roll. Another side benefit with Grande seems they don't have 100% of their channels flagged for no transfers (as did TWC). So far so good on transferring all shows I have tried between units.
     
  18. inkydoo

    inkydoo New Member

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    Aug 5, 2003
    I've gotten conflicting answers from Grande on whether CCs require a truck roll (this in Austin). Before I signed up, they told me you couldn't come get them, but the required truck roll wouldn't cost anything. Then I called today to set up a time for them to come out, and I'm told a truck roll will cost me, but I can go pick them up at the office for free.
     
  19. inkydoo

    inkydoo New Member

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    Aug 5, 2003
    After talking to several people at Grande, I have an explanation for the varying responses.

    First, apparently Grande has different policies for different markets. For instance, in San Antonio, they generally send out a tech to do a CC install, whereas in Austin and parts of Dallas, they generally let customers do self-installs.

    Second, even in a market where self-install is the general rule, if the local office doesn't have any cablecards in stock, they'll schedule a truck roll and send out a tech (at no cost, I gathered).

    As far as my self-install went, the only problem was the Grande support person who clearly hadn't ever encountered a CableCard install, much less a TiVo CC install, yet insisted that there was nothing she could do on her end, even after I explained the pairing process. She put me on a list for a supervisor to call me back, but then called back an hour later, apologizing and saying she'd talked to another tech, and know understood what needed to be done. After that, it took about ten minutes on the phone.

    Even with the hour between phone calls, it still took less time than the Time Warner tech took a year ago. Of course, this is the same Time Warner that insisted I couldn't remove their cable card from my HDTivo myself, but would have to schedule a tech to come and do it, lest I damage the "delicate" and "fragile" card. At least the tech who showed up thought it was just as ridiculous as I did.
     
  20. travisc77

    travisc77 New Member

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    May 25, 2005
    This is specifically for Corpus Christi, but several changes to the channel lineup. As with most channel changes, not all of them are working right away and I'm not sure why...

    Shown Up in Guide & Working:
    Ch 405 ABC KXXV

    Shown Up in Guide & Not Working:
    Ch 402 CBS KWTX
    Ch 403 NBC KCEN
    Ch 404 PBS KWBU
    Ch 414 Fox KWKT
    Ch 415 CW KBTX
    Ch 442 Disney

    Not in Guide, but Working:
    Ch 443 Animal Planet
    Ch 444 Science Channel

    Another weird thing that happens, several channels that were working have stopped working (429 Wealth HD, 430 NGHD, 431 MTVHD). Anybody else out there experiencing similar issues?

    Thanks
    Travis
     

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