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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. SC0TLANDF0REVER

    SC0TLANDF0REVER I Love my TiVo!

    198
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    Dec 9, 2001
    Raleigh, NC
    opps forgot to update...

    My 4th appt w/ a 'Comcast tech' was as useless as another hole in the head.
    Two guys come out to try to fix this. I don't even know if they had CCs. They grabbed the TiVo remote, went directly to the CC screens to check the status. They said that there was a case like mine right before they visited me.

    They wrote the info down on the work order and said they would call in the info to make sure it was entered correctly. After a cpl of hrs my channels should just work.

    Needless to say they didn't and still don't. At this point I'm looking to move out of the condos I'm currently in to get to an area where FiOS is available.

    It's everywhere around me here in Reston/Herndon/Leesburg - just not in the 'stacked housing' where I reside. Every time I check the FiOS page I get the 'we'll email you when it's ready' spiel. I'm tired of giving Comcast my $.
     
  2. ac3dd

    ac3dd New Member

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    Mar 2, 2002
    In my case I'm going to turn things upside-down on those bastards if they try that. I'm going to take the Comcast DVR back to the local office, and tell them to drop the HD service and all digital channels ... unless they give me working CableCards (or set up an appointment with a technician with them) at a reasonable price. That would reduce my bill by $30/month (and thus drop their revenue by $360/year), which I'll use towards renting movie DVDs and buying DVDs of TV series.
     
  3. bicker

    bicker bUU

    10,402
    44
    Nov 9, 2003
    Georgia
    I call it my perspective on the relative value of putting out a product versus not putting out a product, when you know that the foundation of the product isn't robust.

    Clearly that's not true. Comcast customers will be getting their TiVos over the course of the year, and I bet they'll work much more reliably.

    And this has been the foundation of my arguments, all through this.

    So folks should know that that lack of control on TiVo's part results in far more problems. Why is this so difficult?

    I absolutely disagree with you. I believe customers are experiencing far more severe issues NOW than THEN. We'll just have to agree to disagree about that.
     
  4. bicker

    bicker bUU

    10,402
    44
    Nov 9, 2003
    Georgia
    If you read the thread over, you'll see that installation problems are typically comparatively easy to address, just by, as you suggest, trying other CCs and also following directions. The worst problems aren't installation problems but rather operational problems: missing channels, partial recordings, etc.
     
  5. bicker

    bicker bUU

    10,402
    44
    Nov 9, 2003
    Georgia
    This is good news, not just that they're acknowleding that the problems are their own problems, but also that they are promising to fix them. It sure would have been nice to have that happen a lot earlier than it did, like perhaps when I called my missing channel problem into TiVo Tech Support, MONTHS ago.
     
  6. beejay2

    beejay2 New Member

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    Sep 24, 2006
    Just wanted to let you know that it wasn't communicated. And to thank you. Just got my bill and made the call. John the rep knew nothing about it and is currently researching as I type. Because I also have a Comcast DVR you have saved me $17.90 per month. I was just getting ready to return the box and cable cards and go OTA totally. Maybe I won't have to now.
     
  7. aaronwt

    aaronwt UHD Addict

    19,367
    55
    Jan 31, 2002
    Northern...
    WOW! I thought I was having problems but apparently not. All six of my cards worked. No swapping out of any cards and the actual Comcast employees(not contractors) were very helpful. They were going to swap out the sixth card but got it working by re-enetering the info at the head end. I was pissed at Comcast for making me have so many appointments to get things straightened out but that was mainly the fault of every CSR I dealt with. After hearing about some of these other problems, especially around the DC area, I'm rather pleased with Comcst in my area now. So now it comes down to programing. If Comcast doesn't get the HDNet channels by the time FIOS is available in my area, I will jump from Comcast even if I have to pay a penalty for leaving before my first year is up. Although I have no idea when FIOS will be available so all I have to look forward to is Comcast upgrading their system shortly to offer phone service and more HD channels.
    How will the cable companies react to DIRECTV this fall when they are able to offer every HD channel available?
     
  8. Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    My saga continues...

    This morning I discovered the STB on our other television (a normal standard-def S.A. digital cable box) lost its authorization last night (at 9:01pm according to a recording).

    I called a CSR this morning, and she says that she doesn't see any STBs on my account. Sigh. I can only guess that someone was working on my N.O.C. ticket last night and accidentally deleted my STB. I gave the CSR the box number, but she was having trouble getting it added to my account. So, this evening between 3-5pm, I've got my 4th appointment for CableCARD installation (and also to get the STB working again).

    I'm just glad they didn't accidentally remove my cable modem from the account, since I work from home. My wife isn't too happy though. Not only is she unable to watch the Today show this morning, but she also cannot watch Conan from last night. Her favorite comedian was on (Jim Gaffigan).
     
  9. dconner

    dconner New Member

    106
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    Mar 13, 2004
    Northern...
    You've given me reason to keep hope alive, aaronwt! :)

    I've got my third scheduled appointment this evening, and maybe I'll get lucky. I do love the TiVo Series3 system itself, and it's pretty awesome seeing *24* in high-def TiVo! If only they can get my HBO doing the same for *Rome* pretty soon....
     
  10. mikeb33

    mikeb33 Hanger Arounder

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    Dec 10, 2001

    So I have my Comcast installer coming tomorrow morning, and based on past experience, I have no confidence that he will know what to do. What did you tell your guy to do? Is there a walk through somewhere I can print out for him?

    Thanks,

    MIKE
     
  11. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
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    Nov 29, 2001
    SF Bay Area...
    There's an instruction sheet for the installer that came with the S3.
     
  12. kringdahl

    kringdahl New Member

    4
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    Jan 17, 2007
    This seems to be the opposite of what most people have CC problems with, but Comcast installed 2 CCs in my new S3 and the only stations I can get are broadcast HD (NBC, ABC, CBS, FOX, etc.) and some of the music stations. Anything in the analog range (0-99) and some other stations as well as the non-broadcast HD stations (ESPN, TNT, etc.) are not coming in through the CCs. Before the CCs were installed I was able to get all analog stations just fine. The tech on the phone that authorized the cards said that the analog stations should just pass through the CC and that they are only there to decode protected/encrypted content. I tried looking through the CC threads to see if anyone had a similar problem and how it may have been resolved, but came up empty. I called TiVo and of course they are pointing their finger (probably correctly) at Comcast. Does anyone have any thoughts on this? Similar experience? Advice? Thanks in advance.
     
  13. Mike Farrington

    Mike Farrington Active Member

    3,778
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    Nov 16, 2000
    If you pop the CableCARDs, do the analogs come back? If you splice the coax (or just plug it into) the TV, can you tune the analogs? Is it possible that the tech accidentally put an analog filter onto your line? They sometimes to this for cable-modem customers who do not also pay for basic cable.
     
  14. kringdahl

    kringdahl New Member

    4
    0
    Jan 17, 2007
    I have other TVs in the house plugged into the analog so I assume that would still work fine on the TiVo if I pulled the cards since they're spliced off the same line. I was a CM customer for a long time and was always using the analog TV so there's no filter involved.
     
  15. Mike Farrington

    Mike Farrington Active Member

    3,778
    0
    Nov 16, 2000
    Who knows, maybe the tech was putting a filter on the line to this TV, and put on the wrong kind. Sometimes they use high-pass filters to prevent cable-modems from affecting the tv. I think the best thing to do would be, working with this connection, to either plug the COAX into your TV or to pop the CableCARDs.

    But before you do anything, maybe a simple reboot of your S3 would be in order (there have been problems where all analogs go to black & white, and a reboot fixes it).
     
  16. cjett

    cjett New Member

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    Jan 9, 2003
    As mentioned... I used the enclosed sheet. This may be a little vague below... but the flow is what is important.

    I had to insist that he not try to install both at the same time. So, what we did - first, we wrote down all the numbers on the first card, installed it, made sure it had the right messages (that it was "seen" in the box), we then pulled the numbers off of the screen that are needed. He then called Comcast to activate... got the "error message"... I told him that was normal. Once activated, I tested to make sure everything was functioning with the first tuner. He kept the operator on the phone... kept telling her to "wait just a minute" - this was the tough part, he didn't want to do it, and the operator wanted to hang up. but 45 seconds later we were on to the second card.

    Then... rinse and repeat on card #2.

    One other item.... don't let the installer work the remote... they do not know the TiVo software and are lost. When he reached for it... I just told him no... I knew exactly where the menus are, and could get there much faster. So... get familar with the right menus before the installer shows up.

    cjett
     
  17. kringdahl

    kringdahl New Member

    4
    0
    Jan 17, 2007
    I guess I'm destined to be a prisoner to Comcast until they can figure this out. I popped the CCs and reran setup and all the analog stations are back. I put the CCs back in and rerun setup (with a reboot) and I'm seeing the broadcast HD music stations. They must have something provisioned incorrectly or maybe the CCs are bad, but they seem to be doing their job.
     
  18. dconner

    dconner New Member

    106
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    Mar 13, 2004
    Northern...
    While the TiVo-provided instruction sheet is pretty good, what would be really cool is a "Comcast User's Guide" checklist - i.e., a walkthrough of how to deal with Comcast in a manner most likely to lead to success.

    Edit: Actually, cjett's post is a good one for this!
     
  19. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    Most likely those "analog" channels are mapped to their digital equivalent channels incorrectly, or correctly but disabled.
     
  20. Brainiac 5

    Brainiac 5 New Member

    451
    0
    Aug 24, 2003
    Columbia,...
    This is true, but in many areas (including where I live) Comcast is simulcasting digital SD versions of all the analog channels. When you use a digital set top box or CableCARD, it will use the digital version instead of the analog one (or at least, it's supposed to). In my area, these channels are encrypted.

    My guess would be that with the CableCARDs in, the TiVo is trying to use the digital versions of these channels and is unable to decrypt them for one of the usual reasons (bad CableCARDs, something isn't set up right in the account, etc.).
     

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