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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. aaronwt

    aaronwt UHD Addict

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    Jan 31, 2002
    Northern...
    The SW update doesn't clear and delete everything so the Cable cards better not be affected. TiVo would also have major complaints if it did since that would screw up everyones box that is using Cable Cards.
     
  2. klray1

    klray1 New Member

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    Jan 16, 2007
    Our sad tale of HD Tivo is that we ordered one, and found that either one or the other cable cards (Scientific Atlantic supplied by Howard Co. Maryland Comcast) would go out, and I would have to re-boot the Tivo. After a while, re-booting didn't work any more. After many calls to Tivo, they suggested I try another unit, which was worse than the first one. The poor Comcast techs were here 3 times, and I made 13 calls to Tivo for help. We finally gave up, and I called Tivo to say that we were going to return the replacement unit. The very nice and helpful person I spoke to said that they should never have sent us the second unit--they should have just cancelled our service for the Series 3. She said that Tivo is having a terrible time with both Comcast and Time-Warner CableCards, that they are simply incompatible.

    I hope, if either Tivo or Comcast is reading these messages, that they will make an effort to let their customers know when they get their systems coordinated. I would love to have the Series 3, but right now, it's not to be. My friend had to send her Series 3 back as well. The Comcast guy was at her house for 3 hours, with several cards, and none would work.
     
  3. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    Many thousands of S3s are working fine with CableCards.
     
  4. Espo

    Espo New Member

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    Jan 7, 2003
    Columbia,MD
    No, I can back up klray1 & say that the S3 current software definitely has a problem with the S.A. cards used in the Md/Va/D.C. area. I also live in Howard Co. & like a least 10 others on this forum, can't get any S3's to work properly. The only Comcast cards I hear work right are using Motorola cards. I eventually gave up using the S.A. cards. I'm just waiting for FIOS to finish laying fiber on my street & then I will drop my basic cable. Friends in the area have used their S3 with FIOS using Motorola CCs & say they are fine. Hopefully, Tivo can fix this "bug" with the 8.1 update!
     
  5. dconner

    dconner New Member

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    Mar 13, 2004
    Northern...
    Does Comcast in the DC area only have S.A. cards? Can they get the kind that works? Otherwise, it's simply impossible at this time to get anything more than the most basic of basic cable channels from Comcast on a Series3? Is it only the specific combination of Comcast and S.A. cards, or do they fail on every system?
     
  6. chrishicks

    chrishicks Tivo Junkie

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    Dec 30, 2003
    MI
    can someone explain this:

    my CC in slot 2 is working fine at the moment. slot 1 has been a disaster since the install. I had another installer come out today and replace the card in slot 1. he ended up switching the cards around(he used the working slot 2 card in slot 1 and put a new card in slot 2). the new card in slot 2 started working just fine while slot 1 again had issues.

    the card in slot 1 always showed Disabled in the CA State and NOT_TUNED_STATE in the Network setup section. now the slot 1 card CA State has changed to "subscribed" but the network setup is still showing NOT_TUNED_STATE. should I try to have Comcast give the card another hit or what? it was like this before once and I could rcord 2 of any channel but it eventually changed and I went back to one working card which killed that.
     
  7. Espo

    Espo New Member

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    Jan 7, 2003
    Columbia,MD
    I believe it's the combination of S.A. & S3. As others have said, the cards will work fine for a day or two & then 1 will fail resulting in lost recordings. I think D.C. only uses S.A. cards. My D.C. friend even had similar failings using the cards in his TV (& Yes, he did try many replacement cards to see if they were bad cards).
     
  8. ac3dd

    ac3dd New Member

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    Mar 2, 2002
    Or more accurately, Time-Warner and Comcast are deliberately giving the TiVos trouble because they hate CableCard.
     
  9. dconner

    dconner New Member

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    Mar 13, 2004
    Northern...
    Oh boy... :(

    Is there any actual grounds for thinking people know about the problem and might have a fix in 8.1, or is that mostly wishful thinking?

    And this is probably a stupid question, but are CableCards interchangeable, or is each particular cable system geared to work only with one particular type of CableCard? For instance, if I somehow got hold of a Motorola CableCard, I'm guessing it simply wouldn't work at all, because my local Comcast uses S.A.?
     
  10. Espo

    Espo New Member

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    Jan 7, 2003
    Columbia,MD
    Tivo has stated they are working to fix this problem & the missing channel problem in 8.1, but we'll have to see. In the meantime, you could call Comcast & see if they even issue Motorola cards in D.C. (they do use Motorola boxes).
     
  11. Mike Farrington

    Mike Farrington Active Member

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    Nov 16, 2000
    Just had CableCARD install visit #3 - Same crap, different day...

    I am in Carrol County, MD - an area that uses Scientific Atlanta cards (sounds familiar? MD/DC/VA region with S.A. cards that never get working?).

    Anyway, the installer just spent about 2 hours here trying to get everything to work, but had to give up and eventually leave. He only brought two CableCARDs with him. I get the problem of never getting "CP Auth", and thus never get any encrypted content (digitals, premiums).

    Here's part of the problem in my region. The tech says they have no way of testing the CableCARDs. They keep asking for equipment to test them with, but they keep getting shot down. I said "All you need, at a minimum, is an HDTV with a CableCARD slot". He said "I KNOW!! They won't buy us one!!".

    Also, they don't keep track of the serial numbers of troublesome cards. They all just go back into someone's drawer and get handed out to the next person. It doesn't take a genius to see that eventually all you have left in the drawer is bad cards. According to the senior tech that visited today, the have a big box of the S.A. cards that for some reason they haven't been allowed to open.

    Even the tech knows that the S.A. cards are crap compared to the Motorola ones. However, whatever backend system is in use in my area only accepts S.A. cards.

    Anyway, he said they are going to create a ticket for the N.O.C. in Phili (but they were having trouble even figuring out how to create the ticket to escalate something that high).

    This is exasperating. Of course, I don't take it out on the techs that show up. And I don't take it out on the CSRs. This is the only place I have to at least vent. So who at Comcast do I get angry with? I don't know. I guess I see where this N.O.C. ticket gets me (assuming it actually gets created).
     
  12. cjett

    cjett New Member

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    Jan 9, 2003
    I had the cable cards installed in my Series 3 last month... I knew they were over charging me as they had 1 cable card for free, and the second listed as an "outlet fee" for $4.95, but after 10 minutes of trying to explain it to the rep, I decided to forget about it, and just get the install done. Which went easily enough - I asked the installer when he arrived how long they had him allocated for the job - "2 hours", he tells me. To which I responded... "wanna get out of here early? Than do exactly what I say, and I promise you'll be out in under 30 minutes". He listened, did, and was out in 15 minutes.

    So... back to my bill. The first bill came today, and what was included in the bill - a 2007 Comcast fee schedule for Philadelphia. So, I read the small print in the schedule and find this:

    So, I decide to place the call... on principle alone. So, 30 minutes with the first rep--> then to supervisor 1 ----> and finally supervisor 2 - lots of hold time, and them telling me I was wrong, that "they know they're fees better than the customer" (yes, supervisor 1 told me that). I finally convinced supervisor 2 to make a few calls to someone in accounting on the details around this fee. Sure enough, she comes back and humbly apologizes for they're reps not knowing anything about this. I told her she could repay me by communicating to every rep under her and to her peers what she learned today. :) I have little confidence, but it's a nice thought.

    Moral - Check your fee schedule that comes in your bill... and hammer them on it. Use their fee schedule to make your argument.

    You should NOT be paying ANY outlet fees for the Series 3. If you are, they have you in their system as having one cablecard in one TV and the second in another TV. In Philadelphia, there is a fee schedule for our exact situation with the series 3... and it's $1.50. So, I pay programming fees + $1.50.

    cjett
     
  13. c3

    c3 TiVoholic

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    Sep 8, 2000
    Silicon...
    This seems to indicate that the S3 is NOT the problem.
     
  14. dconner

    dconner New Member

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    Mar 13, 2004
    Northern...
    I wonder, does Comcast handle this sort of engineering problem company-wide, or is each local office a little fiefdom unto itself, and none of them talk to each other?
     
  15. aaronwt

    aaronwt UHD Addict

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    25
    Jan 31, 2002
    Northern...
    I have 5 out of 6 SA cards working on my S3 boxes right now with Comcast. I'm waiting for them to swap out the sixth card this evening. The other cards didn't have any problems. Just getting the proper info to the correct person so they could input the correct info was the problem for the 5 cards that are working. Once the proper info was input, the cards worked with all the encrypted channels I'm supposed to receive.
     
  16. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    Ok they got my 6th card working. From other peoples posts I sounded like it was just a matter of sending the info again at the head end, and that did solve the problem of not getting the encrypted channels. The tech was happy since he didn't even need to come out here and was able to relay the info I gave him over the phone to the person that handles the head end info. So now all six of my SA cable cards are working in my S3 boxes.
    Now if Comcast would hurry up and upgrade their system in my area so I can get the extra HD channels and their phone service. Hopefully they'll be finished by Spring. And if they could just add HDNet(probably wishful thinking) I could drop DirecTV.
     
  17. Mike Farrington

    Mike Farrington Active Member

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    Nov 16, 2000
    Since you're relatively close to me, let me ask you a few questions...

    What info did you give them? I give them the S.A. card's serial number, the CableCARD ID, and the Host #. Did they need your "data" number? They never ask for mine, and I never get a MMI screen with it.

    Did you get a sense of some of the settings they were using on their end?
     
  18. aaronwt

    aaronwt UHD Addict

    19,192
    25
    Jan 31, 2002
    Northern...
    They wanted the number off the card which was actually a series of letters. Then from the TiVo Cable card/Host ID screen they needed the Host ID # and the CableCard #.
    To get my 6th card working they already had all the info and just wanted to verify the Host ID # before putting the info in again at the head end.
     
  19. Warlord46

    Warlord46 New Member

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    Dec 2, 2006
    Miami, FL
    Tivo S3s are a major threat to Comcast's monopoly. Comcast boys are high-fiving your decision - it validates their "play dumb" strategy with the cable cards the S3s need to work. You made the right decision, of course. It does no good to keep a box Comcast succeeds in making inoperative. The only reason I was able to beat them out of five good cable cards and keep my S3s and not go nuts was because I had so many devices using cable cards, that as soon as I got a couple of good ones it only took a few minutes to swap them from one device to another to prove beyond doubt the other 15 to 20 cards Comcast tried to foist on me were crippled. And I am confident that statistic is no accident.
     
  20. Espo

    Espo New Member

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    Jan 7, 2003
    Columbia,MD
    Yes, I agree, but the cards ARE causing the S3 to fail. The difference is it's a bigger deal when your missing recordings compared to when they fail in a TV. Also, with the TV, a user could just decide to switch to a Comcast box, but this makes our S3 useless.
     

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