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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. aaronwt

    aaronwt UHD Addict

    19,364
    53
    Jan 31, 2002
    Northern...
    I had that happen to me today with my third S3 but the installer left without it being com pletely resolved. WHen we got the no channels we reinstalled the CC and the channels came up, but this was after the guy at the head end had entered the info. The card does show that it is authorized but won't show the encrypted channels. They could probably get it working but they are sending someone out Tuesday evening to replace the CC.
     
  2. rmaddy

    rmaddy New Member

    5
    0
    Jan 12, 2007
    Denver, CO
    I received my new TiVo Series 3 on Thursday. I called Comcast and made an appointment for today (Saturday) and told them I had wanted to upgrade my basic analog cable to digital and I had a TiVo needing two cable cards. Quick and painless phone call.

    Today two guys showed up - only 15 minutes into the 2 hour appointment window. They had one card in their hand and said they had never installed cards into a TiVo before - great.

    One hour later I had a fully working TiVo with two fully working cable cards. It all worked the first time. Most of the hour was spent waiting for the TiVo to update the cards and reload the guide.

    As a data point the cards are Motorola version 04.21.

    I was charged the normal $15 fee for the "house call". No charge for either cable card.

    I'm very happy. The high def channels look amazing on my new Samsung LN-S4695D.
     
  3. dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    Quick question on a minor technicality:

    I intend to use both the CableCarded Series3 and my Comcast Digital Cable Box once all is said and done. (Obviously, the Cable Box isn't going to have any interaction with the TiVo, but I want it around for PPV and the like, and as a "backup" for when the CableCards are going all flakey, as I imagine will happen regularly since Comcast is involved.)

    Do I need to use a splitter on the cable from the wall, or would it be OK to "chain" the Cable Box and TiVo, i.e.:

    Wall --> Cable Box IN
    Cable Box OUT --> TiVo IN
    ?
     
  4. chrishicks

    chrishicks Tivo Junkie

    575
    0
    Dec 30, 2003
    MI
    damn, I just noticed all you guys have newer version CCs than what I had installed. I have Motorola v. 04.05 installed here.

    my setup is still strange. I can record 2 seperate of whatever(2 HD, 2 local or 2 Premium such as HBO or a mix of any of these) even though at this point one of my cards shows "no channels available". both cards are still showing "subscribed" in the CA as well.
     
  5. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    You're best off with a splitter, it'll always work. Some boxes may be trying to send the tuned channel on channel 3 and nothing else, some may have an option to pass the RF.
     
  6. dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    Is there any limit to how many times you can (or should?) split a cable signal? I'm already splitting it from the wall to go to my PC with all the Comcast Internet stuff in another room.
     
  7. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Each split causes a reduction in signal level, so doing it too many times will eventually make the signal too weak to deal with. Splitting it 3 ways isn't uncommon, you're better off with a 3 way splitter. If you split it a lot of ways you can get a splitters with buffer amplifiers built in. The amp compensates for the signal level drop, and can have an arbitrary number of outputs.
     
  8. JPShinn

    JPShinn New Member

    52
    0
    Aug 24, 2004
    SF Bay Area
    So, just tonight,

    my Tivo started in a constant reboot loop after almost 4 weeks of perfect operation. The furthest I can get is to the Tivo screen and when/if I try to do guided set-up, the screen gets very pixellated (freezes, etc.) and then reboots.

    Bad Tivo?
    Bad CableCARD?
    Comcast sucks?

    Any thoughts would be helpful.
    Thx.
    john
     
  9. chrishicks

    chrishicks Tivo Junkie

    575
    0
    Dec 30, 2003
    MI
    what exactly is HUNT_SYNC_STATE or HUNT_STATE? my CC in slot 1 keeps bouncing back and forth between these 2. also, I've noticed that the card also keeps changing in the CA section. one time I can check and the State will be "Subscribed" and another time it will be "Unkown". host validation is either "unknown" or "unknown" with a number.
     
  10. Warlord46

    Warlord46 New Member

    49
    0
    Dec 2, 2006
    Miami, FL
    Pull the plug, wait 30 seconds, and plug it back in. If that does not work, pull the plug, take the cable cards out, and plug it back in. If this second procedure enables you to get to the Tivo menu, then put each cable card back in. Comcast should recognize the cards, and a minute later all your channels should be back. If neither of these steps works, I'd call Tivo and ask for a replacement. Or follow another person's advice who might respond to your request with better ideas. Good luck.
     
  11. JPShinn

    JPShinn New Member

    52
    0
    Aug 24, 2004
    SF Bay Area
    Unfortunately, it's now constant reboot at the "Welcome! Powering Up. . . " screen. This f'ing sucks.
     
  12. bicker

    bicker bUU

    10,401
    44
    Nov 9, 2003
    Georgia
    Do the hokey pokey and turn yourself around... that's what it's all about!
     
  13. eshayne

    eshayne New Member

    4
    0
    Aug 24, 2006
    I just had Comcast (Gainesville, VA) out to install the cable cards in a Series 3. During the "test channels" part of the setup, only one card was able to receive premium channels (HBO, etc). The other just shows a gray screen for those channels.

    The installer said he thought this is the way it's supposed to work (something about Comcast not wanting you to be able to record from two premium channels at the same time - sounds ridiculous to me, but wouldn't be the first time a cable company did something that doesn't make any sense to me).

    My two questions are:
    1. Can anyone confirm if this is in fact by design?

    2. If so, how do I tell the TiVo to make sure to use card #1 for premium channel recordings and not card #2?

    Thanks,
    Ethan
     
  14. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    No, it is NOT. Your second card may not be entered correctly at their end (or at all), so it isn't getting authorized to show the pay channels. They may let you do it by phone, but your or a tech rolled out needs to confirm their end matches your end, and then (whether it does or after they fix it) re-hit the cards.
     
  15. dconner

    dconner New Member

    106
    0
    Mar 13, 2004
    Northern...
    I just had my first visit from Comcast Reston, VA - same Comcast office as SC0TLANDF0REVER, - more or less the same results, though from different aspects and manners of Comcast cluelessness.

    My guy didn't really know anything about TiVo or CableCards, and had never dealt with them before. He basically knew "Call this number when you put in a CableCard." At least he was able to plug them in, but then the number he was supposed to call wouldn't answer. He left after giving me that number and saying I should call them tomorrow. Oddly (further testifying to the tech's genial cluelessness) he thought this number was to some Scientific Atlanta office, but it's a Comcast extension, where the "No one is here to take your call" message identifies itself as the Head End. I suspect I'm probably not supposed to have that number, and that if/when I get in touch with someone on the number, nothing useful will happen, but I guess we'll see....

    Maybe the head end is just out to lunch? Isn't that somewhere they're, like, supposed to always have someone around?

    Anyhow, end result is that I'm apparently getting only the basic analog cable lineup and the local HD channels.
     
  16. jdebord

    jdebord New Member

    40
    0
    Jan 15, 2002
    California
    John,

    I had this issue as part of my original install (in detail HERE ) - with the constant reboot, the tech blamed the TiVo box. He insisted I call TiVo, who eventually said it was a bad box and to return it. Once I took the cards out, it was fine, so it was an issue with the cards. Maybe you need Comcast to do one of those "cold initiate" hits on your box to start over again with the cards? I'd recommend taking the cards out totally and go through guided set-up sans cards and see if it stops rebooting. Then try the cards again (one at a time). Then call Comcast and see about "hitting" them to reset them, or coming out to replace them if that doesn't work. My guess is that it's a card issue though, not a box issue.

    Jason
     
  17. JPShinn

    JPShinn New Member

    52
    0
    Aug 24, 2004
    SF Bay Area
    Jason:

    Thanks for the assistance but I did remove the cards and it kept doing the auto-reboot . . . RMA on the way.

    Thanks anyway.
    John
     
  18. GoldenBear92

    GoldenBear92 New Member

    5
    0
    Jan 14, 2007
    San Francisco
    I had a great experience getting my two new CableCards for my TiVo Series 3 with Comcast in San Francisco. I called and the person on the phone seemed to know exactly what was needed for a Tivo Series 3 hookup. I think they had a standard service order for a Series 3 hookup. I already had a CableCard in my Sony TV and they said I can keep the existing CableCard and they would install two new ones in the TiVo (which is exactly what I wanted).

    At the end of the call the person never mentioned a cost so I asked what the price for the new CableCards would be. The person told me that they would be removing the $5/month fee I've been paying for HD service (part of my Comcast package) and replace it with a $2.95/month fee and that's it (no service charge or anything else). I was stunned. I will actually save $2 per month by getting my Series 3 and the two extra CableCards.

    I haven't gotten my Comcast bill yet to verify the costs but hopefully there won't be a problem. Also, the installation of the CableCards occurred perfectly about 10 days ago. I'm enjoying watching and recording HD through the TiVo.
     
  19. eshayne

    eshayne New Member

    4
    0
    Aug 24, 2006
    Thanks for the response.

    I tried calling Comcast and confirmed the serial number of the 2nd card and had the guy re-hit it, but still the same problem. (Does it make sense that they didn't want any of the information on the MMI screen, just the serial number printed on the card?) Someone's coming out on Wednesday to take a look. Any suggestions anyone on particular things to have them try on Wednesday (assuming the next Comcast tech is unlikely to know much more about this than the first one)? Is this likely to be a faulty card (didn't see any errors during the initial install)?

    Thanks,
    Ethan
     
  20. MAPits

    MAPits New Member

    31
    0
    Jan 13, 2003
    NJ
    Man this tread is over 1800 post long.
    It's too long to go though and find the right info needed for help

    May be this should be closed and a new tread starting with the latest Comcast install instructions
     

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