About that many I know of. So yeah, let's say between 5% and 10% have returned their S3 for reasons like this. Until TiVoPony provides an official number, it is as good of a guess as your guess. Regarding my experience, I made a statement of fact, not an accusation. I'm sorry that my experience upsets you. As it is, the mindblowingly high number of major problems with the introduction of the S3, as compared to the introduction of the S2, demonstrates a distinct lack of robustness in the design. Exhibiting a lack of robustness is not the same as "having a design flaw." You haven't provided any evidence to the contrary. I, at least, have the vast numbers of people who have posted their dissatisfaction here, some vociforously swearing off TiVo entirely in response (which I think is an over-reaction), followed by the same dozen or so TiVo fans trying to squash the very existence of these customers left high-and-dry by their $799 paperweight. We're on message 1795 in this ONE THREAD almost completely dedicated to the problems people have getting the S3 to work, and this is just one of many such threads. I doubt there were 1800 messages in ALL the threads about all the problems that stemmed from the introduction of the S2, and yes, the S2 DID have to work with the Comcast environment. The S2 did a better job because the technical challenges were easier to overcome. Evidently, TiVo was not able to make the S3 as well-suited to the environment they were deploying it into as they did for the S2. Live with it. Be a rabid fan of TiVo, if you want, but don't close your eyes and ears to the reality around you.