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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jan 9, 2007 #1761 of 9367
    jdebord

    jdebord New Member

    40
    0
    Jan 15, 2002
    California
    Update (from two posts up):

    After several calls to Comcast, "hitting" the box again got one of the two cable cards (Cable Card 1) working as it should, getting all channels I have subscribed to.

    Cable Card 2 still only gets analog and local HD. Hitting the card again doesn't seem to make any difference.

    But since one card works and one gets *some* programming, I assume it's just some sort of tweak. The phone rep set me up a site visit tomorrow as a back-up, and the install technician today said he'd see if there's anything he can do checking the settings on their end in the morning.

    Jason
     
  2. Jan 9, 2007 #1762 of 9367
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    0
    Feb 28, 2001
    North...
    See posts 344 and 1055 in this thread for experiences with MISSING_PROGRAM_REKEY
    Definitely fixable from the cable company end, but they have to send a nonstandard
    signal.
     
  3. Jan 9, 2007 #1763 of 9367
    treacherous

    treacherous New Member

    23
    0
    Oct 2, 2005
    Washington...
    I've had my S3 since November 9th.
    Total monthly increase: $0.00
    No charge when I picked up cards and no increase in my bill.
    S3 has been working flawlessly for me as well with CC's of different firmware versions.
     
  4. Roderigo

    Roderigo New Member

    531
    0
    Mar 11, 2002
    Brookdale, CA
    Yup - we're in agreement. That's why I bolded "technical." The S3 can handle both cards being inserted/activated at the same time, but it's conceptually easier (for all the reasons you stated) to do it per the Tivo instructions. I was just trying to calm people's fears that the world will collapse if the installer puts both cards in at the same time. There are still plenty of things that go wrong - but putting both cards in at the same time isn't the cause of any problems from the S3 side.
     
  5. kosherbacon

    kosherbacon New Member

    78
    0
    Sep 12, 2005
    Philadelphia...
    1st time poster here.

    After arguing with a Comcast CSR over why I needed cablecards, I finally got her to schedule an appintment to have them installed.

    Yesterday, the Comcast contractor came with cable boxes instead. he told me that his contracting company doesn't even do cablecards, that they should have never been assigned to do the work. Furthermore, his supervisor is aware of teh request for cablecards, and instead of notifying Comcast that there was an error, tells his guys to go out anyway, presumably thinking that customers will take what they can get.

    I refused the cable boxes and had to reschedule the appointment. At least I got the install fee waived. Do you think that this was an hosnest mistake, or an unethical backhanded way to not provide cablecard service on the part of Comcast?
     
  6. titsataki

    titsataki New Member

    94
    0
    Dec 6, 2002
    New Haven, CT

    If the contractor's supervisor knew and he did nothing about it I am inclined to believe that Comcast gets charged by the visit so if the tech gets out there they make their money even if they provide no service. So I do not buy the equipment story.

    Cheers

    Nick

    PS gosh darn it I am getting nervous now my appointment is in less than an hour so I can only hope I do not hear tool excuses like those.
     
  7. kosherbacon

    kosherbacon New Member

    78
    0
    Sep 12, 2005
    Philadelphia...
    Still, you have to know that Comcast realizes what services each of its contractors are able to provide. Comcast can view the 'mistake' as an acceptable risk. If the Comcast tech with the wrong equipment succeeds in getting me to forgo cablecards, it pays off for them big time. I figure that if this ploy works one out of ten times, they earn back their money in cable box rentals.

    However, I am inclined to agree with you, that this was just a case of sheer incompetence. For my theory to be true, Comcast would have to be evil (OK, I perhaps) and organized enough (no way) to conspire. Anyway, if this was a widespread issue we would be seeing more stories like mine on this board. I haven't seen any, and I have followed this dicsussion (pretty) closely.

    Good luck with your install. I'll post the results of my Monday install when/if it happens.
     
  8. titsataki

    titsataki New Member

    94
    0
    Dec 6, 2002
    New Haven, CT
    I agree. I do not think that Comcast is evil in any way. I just think that they are just so big that communications are suffering. There are just too many departments getting involved for the process to be smooth from beginning to end.

    Cheers

    Nick

    PS: I pray for luck. I already got the CSR that just like yours argued about the Comcast DVR and then said something is wrong with their system so they cannot put the order in. She said she would call me but she never did. Then I called in and the guys put my order in like super fast he was super nice. But I had the feeling that he did not ask enough questions about the setup. So I called last night to verify the ticket notes and low and behold no mention about cable cards. I had the CSR add them. We shall see.

    I am not holding my breath and I am not canceling Dish until everything works.
     
  9. Hokie4Life

    Hokie4Life New Member

    5
    0
    Apr 14, 2003
    Ashburn, VA
    Thanks for the info. If I only knew how to get this issue into the hands of someone who knows what they're doing so that the correct signals can be sent to the cards.
     
  10. ewilts

    ewilts Who, me?

    1,005
    0
    Feb 26, 2002
    Mounds View, MN
    You haven't seen your bill yet :)

    Wait for it - the free CableCards they claim to give you are not free.

    .../Ed
     
  11. hdtvoice

    hdtvoice New Member

    16
    0
    Dec 20, 2006
    welp, comcast is coming back out again this satyrday...

    i called again last night and told them to rezap my 2nd cablecard... and still it didnt help..

    about 20 channels still dont work, and bring up the dreaded black screen with all the info that you have to hit the clear button to get out of...

    anyone else have any info on why their 2nd cablecard slots are not working good?
     
  12. ewilts

    ewilts Who, me?

    1,005
    0
    Feb 26, 2002
    Mounds View, MN
    Some of us have done that. As soon as the ADO is removed from the account, the 2nd Cable Card is being deactivated.

    I had a lengthy frustrating discussion at my local service center yesterday as the lady kept saying the Cable Cards were free but that I _had_ to have the ADO. I'll gladly give her my HDTV for *free* if she'll pay me the $2,000 "additional TV charge" :)

    This has not yet been resolved. They're supposed to call me today but I'm not optimistic.

    .../Ed
     
  13. blastoff

    blastoff New Member

    17
    0
    Nov 29, 2006
    Atlanta info:

    This has been a MONUMENTAL hassle. Probably called Comcast 6 times or so. The 800-comcast and 404-comcast numbers can't really do anything. It was exacerbated by the fact that in Atlanta, they apparently moved both their local offices, so phone numbers they give you to call (and the locations they tell you to go to, and I did) don't work (or aren't there). Was finally able to call a number for a nearby city (Decatur) and get it resolved - maybe.

    After about a 45 minute conversation I finally got the rep to agree to 5$ + $1.50, much better than the $26 they were charging me before, that is, assuming optimistically that it will pass review by management.

    Again, that's for a HD box and 2 CC's

    I suspect I could get them down to the $0 for the 2 CC's that they originally quoted me, but I was a bit worried that they might end up charging me $3.00 for 2 CC's if I explained much more, and I can deal with $1.50 a month.

    I think if you could spin it as a TV that has two CC's in it as opposed to a Tivo with two CC's in it, that might work. Not sure if you can get away without mentioning the "T" word, though, as the installer is going to know, but it would probably be worth a try. Apparently CC's are free, Tivo CC's are not.

    As part of this whole thing, when I first disputed their charges, they told me that they would "escalate" as they put it and have a manager go back and listen to the conversations, make a decision and then get back with me. Not only has that not happened, but I couldn't find anyone who had any record of it or even knew what I was talking about. Amazing.

    Best of luck to all of you.
     
  14. titsataki

    titsataki New Member

    94
    0
    Dec 6, 2002
    New Haven, CT
    now how many of you guys had comcast being late? they said 10-12 noon and it is a couple mins after 12 and no one has showed up? My dish and SBC phone showed up right on the dot when I first got them (when I moved into the house)

    Cheers

    Nick
     
  15. hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    Call Comcast and ask where they are and ask also for a credit on your bill for your aggravation.
     
  16. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    I don't know the exact number. My guess is closer to 90%-95%.

    You might want to read this thread a bit closer.
     
  17. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Which is why I didn't attack the person but rather the message. :rolleyes:

    Check the dictionary for the difference between "idiocy" and "idiot".
     
  18. joe mama

    joe mama Member

    31
    0
    Oct 29, 2002
    SJ, CA
    Can they tack a HD fee onto the cable box or is that covered by the "no additional charge" line?
     
  19. titsataki

    titsataki New Member

    94
    0
    Dec 6, 2002
    New Haven, CT

    Yup did that. They said the will "try" to make it today. I should also stand by my phone....

    Why do I think they should be the ones standing by their phone when he customer is calling. hmm... :confused:
     
  20. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    0
    Feb 28, 2001
    North...
    I have read it. How many people had your problem and gave up. Maybe 5 at most?

    You are accusing TiVo of having a design flaw and not being compatible with major cable systems to the point of not being able to connect at all. If this were really the case, many more people would have your problem. You've provided no evidence for this.

    As far as I can tell, you have never ruled out the possibility that you just had a flaky TiVo. This and other threads have many people who had flaky TiVos. That's the nature of consumer electronics.
     

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