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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Sep 18, 2006 #141 of 9367
    Larry in TN

    Larry in TN New Member

    244
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    Jun 20, 2002
    Nashville, TN
    The TiVo will have separate host IDs for each cableCARD slot so they'll authorize them as though they are in separate devices.
     
  2. Sep 18, 2006 #142 of 9367
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    And my Tivo will tell them the different #'s right?
     
  3. Sep 18, 2006 #143 of 9367
    cfaulkner

    cfaulkner New Member

    34
    0
    Feb 16, 2003
    Boulder, CO
    That's ridiculous that they say they don't support devices that are not comcast. They support cable card TV's, right? I don't think they will be providing any support for my Sony with cable card slot any time soon, but they will sure put a cable card in it.
     
  4. Sep 18, 2006 #144 of 9367
    teddyk

    teddyk New Member

    22
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    Oct 13, 2002
    They told me the same thing. I told them to figure it out. After a lot of back and forth, they did.

    The install was a pain for other reasons, but both cable cards were mostly successfully installed. I say mostly because I found one channel where I can't receive any audio...
     
  5. Sep 18, 2006 #145 of 9367
    sharding

    sharding New Member

    250
    0
    Feb 11, 2001
    Seattle/East...
    Just to reiterate, there is absolutely nothing special that Comcast has to do to make this work. They may think there's something special or unusual, but there isn't.

    Not only does Comcast not know I'm using my Cable Cards in a TiVo (they never asked anything about what they're going into), they didn't even need any information from me when I called to activate them. They didn't need me to tell them the hardware IDs from the TiVo, the serial numbers from the cards or anything else. They already had the info from the cards associated with my account from when I picked them up, and that's all they needed to make it work. If anything special needed to be done becuase it's a TiVo, or because it's two cards in one box, it wouldn't have happened for me because they didn't know. And yet, they both work perfectly.

    Honestly, I think the cable companies are making this way more complicated than it should be. If they were to just shove the cards into the slots, and then proceed as if it were two cable card TVs, they'd be fine (except, of course, when the cards are bad or there's some other problem. But those issues aren't any different because it's a TiVo either).
     
  6. Sep 18, 2006 #146 of 9367
    AVSman

    AVSman Member

    37
    0
    Mar 17, 2006
    Seattle, WA
    For those that performed a (successful) self install of CableCards in their S3 in the Seattle metro area, what number did you call to have them activate them? Was it a special number, or just the 1-800-COMCAST number?

    Also, did you insert both CableCards and then call? Or did you insert one, have Comcast activate it, then insert the second one and have them activate it?

    Thanks!
     
  7. Sep 18, 2006 #147 of 9367
    sharding

    sharding New Member

    250
    0
    Feb 11, 2001
    Seattle/East...
    I called 1-800-COMCAST. The woman who answered knew exactly what I was talking about, and knew what to do without hesitation. I put both cards in and had both activated at the same time. I just told her I wanted both cards activated (and as I posted just above, she already had all of the necessary info in front of her; I didn't have to read off any serial numbers, IDs, etc.).
     
  8. Sep 18, 2006 #148 of 9367
    amjustice

    amjustice FINALY HD w/Series3

    267
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    Mar 9, 2006
    Montgomery, IL
    Can you explain the steps you go through, did you plug in the ccs right away before even pluging it in, or did you go through guided setup first, I am just interested to hear what steps are required. Also do you have a wireless adaptor and if so did you set that up first?
     
  9. Sep 18, 2006 #149 of 9367
    sharding

    sharding New Member

    250
    0
    Feb 11, 2001
    Seattle/East...
    I went through guided setup up to the point where it asked for the Cable Cards. I then inserted both cards, called Comcast to activate them, and finished guided setup once that was done.

    I plugged the wireless adapter in before I powered the box up for the first time, and used it from the beginning. Setup of the wireless connection was part of guided setup, though I don't recall if it comes before or after Cable Card setup.
     
  10. Sep 18, 2006 #150 of 9367
    TiVangelist

    TiVangelist New Member

    133
    0
    Aug 28, 2000
    Boston, MA
    In Palo Alto, CA - I just spoke to Comcast via the 800 number. The CSR knew all about Tivo Series 3, said the 2 cablecards would be $5.00 per month. Installation is $15.99. An additional 2 cablecards for another S3 would be another $5.00 per month. (Plus the additional HD feed is $6.95 per month for the additional tv) The first CSR who told me about how to upgrade to digital cable (I have standard cable now) didn't know much about Cable Cards, so she transferred me to the CC rep, who answered my questions easily.
     
  11. Sep 18, 2006 #151 of 9367
    cr33p

    cr33p New Member

    644
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    Jan 2, 2005
    Ann Arbor MI
    My install on wednesday will be 15.50 and no additional charges for cards or programming, adding HD service to my acct wont add any additonal channels right? Since they are transmitted across the line anyways right?
     
  12. Sep 18, 2006 #152 of 9367
    Omnius

    Omnius New Member

    23
    0
    May 30, 2006
    For the second day in a row, Comcast sent out a "contractor" rather than an "in house" tech and brought NO cable cards. I cannot put my disdain for Comcast into words any more.
     
  13. Sep 18, 2006 #153 of 9367
    amjustice

    amjustice FINALY HD w/Series3

    267
    0
    Mar 9, 2006
    Montgomery, IL
    You might still have to pay $5 a month for the HD stuff, I am not sure though since we already had a box with HD and will keep paying for that since the wife likes the On-Demand stuff
     
  14. Sep 18, 2006 #154 of 9367
    cr33p

    cr33p New Member

    644
    0
    Jan 2, 2005
    Ann Arbor MI
    Well the way I look at it is that my tv tunes hd already and i recieve those channels without paying for any additonal programming so wouldn't that be the same for the Tivo ?
     
  15. Sep 18, 2006 #155 of 9367
    keenanSR

    keenanSR Member TCF Club

    909
    2
    Oct 12, 2004
    Santa Rosa CA
    Santa Rosa CA(SF bay area)

    Install went very smooth, only had the 161-4 error code on the first card but after that everything else went smoothly.

    Presently being charged 2 x $6.95 per month for the cards as I still have the Moto 6412 which will be going back soon. Installation was $15.
     
  16. Sep 18, 2006 #156 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    TiVO has a number you can call to help with this sort of thing. I think there was an example earlier in this thread. They'll conference in with the cable company and explain why what they're saying is BS. The number is floating around here somewhere.
     
  17. Sep 18, 2006 #157 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Comcast's cable card FAQ says you can have a STB for free if you have cable cards, they want you to be able to order their PPV.
     
  18. Sep 18, 2006 #158 of 9367
    keenanSR

    keenanSR Member TCF Club

    909
    2
    Oct 12, 2004
    Santa Rosa CA
    I'm interested in that number as well because as soon as I return the 6412 I know I'll be having a "discussion" with them about it. Probably have another "discussion" about dropping Digital Classic as well. "Them" being Comcast of course.
     
  19. Sep 18, 2006 #159 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    Mountain View, CA. The install went smoothly. But, the guy didn't turn up when he was supposed to, and he couldn't get through to the people to authorise the cards (took about 5 min) who then took their time authorising the cards (about another 10 min). The 161-4 error also popped up, but I'd read I could ignore that (and quoted that to the installer).

    So the install was the usual cable company BS, but the cable card part of it was pretty smooth.
     
  20. Sep 18, 2006 #160 of 9367
    keenanSR

    keenanSR Member TCF Club

    909
    2
    Oct 12, 2004
    Santa Rosa CA
    Do you have a link to that particular FAQ?
     

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