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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    It should be, as I understand thigs.

    (I wouldn't trust anything Comcasst tells you though, but I think they're right in this case.)
  2. jakelambert

    jakelambert New Member

    Feb 17, 2003
    Comcast comes to install the cablecards tomorrow, so I just called to confirm the appointment. Unlike my other calls, this CSR was extremely helpful and very courteous.

    I asked her to confirm the billing (again) and she also stated that it's going to be $15.99 each for installation with no monthly charges for either card. Keep your fingers crossed!
    I'll post again after the install and the first bill.

    For anyone in the Chicago area, I called a different number tonight - the number that appeared on the caller ID from when they called to confirm earlier while I was out. 630.368.2058. Give it a try and see if it gets you anywhere.
  3. djnewlin

    djnewlin New Member

    Apr 4, 2004
    Chicago suburb

    Are you using an amplifier? If so, have you tried bypassing it for a few days to see if your new problem still occurs?

    Have you tried unplugging your Comcast cable box for a couple of days, to see if your S3 still loses its signal strength at 10 p.m.?

    Just some thoughts :confused:

    Good luck!



  4. Bostonlawman2003

    Bostonlawman2003 New Member

    Sep 22, 2005
    Abington, Mass

    Adelphia Customer = 8 years

    Comcast bought Adelphia = New Comcast Customer

    Same Local Office Staff = 8 year relationship with Joan
  5. bicker

    bicker bUU

    Nov 9, 2003
    Gotchya. I'm not so sure that an acquired customer is considered a "new" customer for these purposes, but whatever.
  6. Thos19

    Thos19 Member

    Dec 31, 2002
    Rockland, MA
    So BLW....did Joan help you out at all? I wonder if I'm going to get my CC's this Saturday, or not.

  7. c3

    c3 TiVoholic

    Sep 8, 2000
    I have a signal issue that gets worse when the outside temperature is lower, and higher frequency channel (753 MHz) is worse than lower frequency channel (555 MHz). Similar behavior with both my S3 and my HDTV's QAM tuner. I just called Comcast to schedule an appointment. You may want to collect some data before calling Comcast.
  8. ecallaway

    ecallaway New Member

    Nov 10, 2006
    Here's my exerience in Nashville:

    $6.95/month for each card
    ($9.95 Comcast DVR is removed from bill)
    $34.20 installation (one install for two cards because in one unit)

    Pricing seems middle of the road.

    The cable guy thanked me for letting him do the install. It was his first Tivo Series3, and he said it was by far the easiest CableCard install he'd done. "Usually they're a nightmare," he said.
  9. Gene Plantz

    Gene Plantz tivo Premier XL

    Dec 31, 1999
    I posted info about my install about 2 weeks ago in this thread. I use Comcast (Chicago-Rolling Meadows).

    When I phoned and asked for the cablecards, I did not ask about prices... I figured it will be whatever it is.

    I got my bill from Comcast..... there was NO charge for the installation (a tech came out and it took him 1.5 hours). And NO charge for the cablecards. There was only the prorated credits for the two returned set-top-boxes.

    I'm not complaining.... just reporting what I've seen.
  10. ROBBinATL

    ROBBinATL New Member

    Sep 11, 2006
    MY S3 came on Wednesday, the day before Thanksgiving. I had an install scheduled for 8-11 on Friday after Thanksgiving. To my shock and amazement, the guy showed up at 8:15. He was there for about 20 minutes, installed the 2 CCs, then left. It did take about 36 hours for my premium channels and some cable channels to show up, necessitating a couple calls to comcast, but now it all works great.

    Tip: Ask for an in-house installer. They are much better than the contract guys.

    I bought my S1 in December 2000 and it is still working...the S3 I just bought is only the second Tivo I've had to buy. I honestly believe Tivo is the greatest non-essential consumer product since the wireless telephone.
  11. jakelambert

    jakelambert New Member

    Feb 17, 2003
    Today was cablecard day, and it didn't start out too well. I was scheduled for an 8-12 appointment and they finally showed up at 4:30 after several phone calls on my part. The silver lining is that they gave me $20 off the installation for the late arrival. Not free, but better than a poke with a sharp stick.

    The installer arrived and I immediately asked if he had ever done a TiVo install before and he said no. So, I gave him the instructions and mentioned some of the things I had learned on here and we got started.

    Once we got ready to pair the cards, he got on the phone with the head end tech guy and they were on the phone for about an hour. I have to give the installer credit. He asked a ton of questions of the tech guy and was very thorough with the install. While it wasn't the quickest install in the world, I couldn't have asked for him to be more thorough.

    After about an hour and a half, the TiVo was up and running like a champ. Everything seems to be working great. Now I just wait for the bill and see if that's perfect too. Dare I hope?
  12. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    May be middle of the road, but also seems wrong - the $6.95 fee is an additional outlet fee that generally has a $5 converter box rental included.

    For a Series 3 user, Comcast customers should be paying $1.50/month per card, with the first one free if you have a digital package.

    I finally got Comcast to acknowledge that a couple weeks ago and they credited back the incorrect fees I had been charged since September.
  13. The TiVo Dude

    The TiVo Dude New Member

    Jun 9, 2004

    Talking to your local office or 1-800?
  14. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    1-800, but I had to get them to transfer me to a billing specialist, to whom I had to repeat everything.
  15. mattack

    mattack Active Member

    Apr 9, 2001
    I don't have an S3 (yet), but I looked at my online comcast bill because my dad bought an HDTV and is going to get "HD". (Stupid Samsung doesn't have a QAM tuner so he HAS to get a box.)

    Starting with my October 28 bill, it says:
    Comcast will charge $1.50 per month for the second CableCARD for customers who require two CableCARDs for customer-owned digital video recorders("DVRs").

    Bummer. I sure hope Tivo adds the remapping to the software so those of us who don't have/want digital cable can still get the unencrypted digital channels. (The lifetime transfer is tempting me very very much, and I personally don't have an HDTV yet. As you can tell, I'm very willing to pay a LOT now, to hopefully avoid longer term payments.)
  16. c3

    c3 TiVoholic

    Sep 8, 2000
    You don't need digital cable to get CableCards. I have limited basic only.

    You don't need HDTV to enjoy HD channels. I've been using my S3 with a 20" analog TV, and the quality is much better than the analog channels.

    Just bought a HDTV last week, which I may return for something else. I don't even consider Samsung because of the lack of QAM tuner.
  17. theLuggage

    theLuggage New Member

    Sep 12, 2006
    Marlborough, MA
    Just got my cable cards today.

    I'm glad I can report a pleasant experience. When I called the 800-comcast number to schedule the appointment, I asked for two cable cards. The CSR said, "Oh, you have a TiVo, I assume." I told him I did.

    The installer came today. He had two cards. He had done one TiVo before and said he installs cable cards in TVs all the time.

    He wrote down all the numbers, put the cards in the S3 and called the office. In about 15 minutes or so, everything was working fine.

    They told me the first card was free and the 2nd was $2.75. The install cost something in the $15.00 range.

    So I think I'm a rare breed: a happy, satisfied Comcast customer. :p
  18. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    Make sure to call Tivo and let them know of your desire for QAM mapping. The more people that make their desire for this function known, the better.
  19. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area

    In theory, true. But many cable companies will force you to get a digital package, if only because their back end systems aren't capable of dealing with customers who have CableCARDs but not a digital package.
  20. kido

    kido New Member

    Aug 17, 2006
    Chicago, IL
    The sneakiest way I have found to find out if this is really true or not is to start by asking about basic cable and a HDTV set top box for local channels only. Tell them you have a new HDTV Capable TV and you want the cheapest possible access to local HD programming. This will establish the real baseline. They will most likely offer you basic cable plus a $5 HD STB, then ask them about CableCards for your TV. When they tell you that is $1.50 or something with no STB, the new baseline will be Basic plus CableCard. Then ask them about getting 2 cablecards, if they press say you are interested in adding another TV. Now, ask them about getting DiscoveryHD, or TNTHD as part of this package. This will give you a pretty good picture as to what is really available for the least amount of money. You can even call back a few times to see if what they quote you remains the same each time.

    Having done all of this, you have laid the trap and can now introduce the TiVo S3. What you were quoted for the above should be the exact same for a S3. I think if you immediately ask about the S3 then they will try to encourage you to upgrade to digital cable and their DVR solution.

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