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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Adams61

    Adams61 New Member

    7
    0
    Oct 25, 2006
    Mississippi
    Finally got my cable cards installed today and everything is working. I was told that I was the first in my area to have the series 3. Hopefully it will be easier for the ones that follow. I will say that it has been worth it! Also, the guys who came today from comcast were very nice and determined to make it work.
     
  2. cptodd

    cptodd Just Me!

    3,332
    0
    Jun 30, 2002
    Chicago, IL
    Update: I call in several times only to be told that they would need to send out a tech again. Each time I say that is ok. One is coming back . . . BUT before he comes could you walk me through setup again? Each time they say no. I call back the last time and got a nice woman who did walk me through. I got one card up and running. Now I think I will try and call tomorrow to try and get the other one working. That way the guy does not have to come out and I can get my dual tuners.

    Damn this is difficult to get done. No one seems to know what is going on over at comcast!
     
  3. djnewlin

    djnewlin New Member

    46
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    Apr 4, 2004
    Chicago suburb
    Debbie,

    You should win some type of persistance award from TiVo! That is such great news that you finally have your S3 working with both tuners/CCs.

    And yes, I did have to re-do my Season Pass for the channels that moved (e.g., from TNT to TNTHD, etc.).

    Enjoy your Thanksgiving weekend :)

    Regards,

    Doug

    ====================

     
  4. cptodd

    cptodd Just Me!

    3,332
    0
    Jun 30, 2002
    Chicago, IL
    Well, after a re-running of guided set-up last night I got the other cable card up and running. Now I am able to record using both cards! Now I don't have to have a cable guy back out.
     
  5. Bostonlawman2003

    Bostonlawman2003 New Member

    10
    0
    Sep 22, 2005
    Abington, Mass
    Ok, so let me add to the Massachusetts drama. I had almost the same result with my scheduled install as Thos did, only I was told that the "warehouse isn't issuing cc's to ex-adelphia customers at this point due to a technical glitch due to the Comcast takeover. Call in about a week and try and reschedule the appt."

    I wasn't about to wait a week so I shut the door on the techs and called. 3 Calls later after explaining the situation to 5 different CSR's resulted in one very angry customer ( :mad: = me) and a bunch of dumbfounded CSR's that have no idea what they are doing.

    I was transferred to the "Technical Team" to try and address the problem and was put on hold and then transferred to the digital phone service CSR!!

    At this point I was so mad I decieded an online chat would be best because the CSR wouldn't hear me screaming at them for being incompetent. The online chat lasted about 2 1/2 minutes with me being told that I would have to address this with my local office as they do not deal with this type of issue at their level.

    I have no idea what to make of this at this point. I will be standing in the Adelcast office in Rockland at 8:59 Monday morning to try and deal with the nice woman there and see if she can do anything about this.

    Oh, in addition, I had scheduled this install before the switch from Adelhpia to Comcast, and was assured by the local office that the tech would show up with 2 cc's. But low and behold the workorder from Comcast indicated 1 cc. I don't think the nice lady in the local office is going to like me very much come 9:03 Monday.
    I'll update as I can.
    BLM
     
  6. redtape

    redtape New Member

    361
    0
    Oct 14, 2003
    Laurel,...
    Finally decided to get the cards and went to Comcast Booth at Arundel Mills on Wednesday. Got an appointment for Friday 10-2. Tech showed up at about 10:30, and with little problem (one card took a bit to load) had HD working at 11:20. Cards will be $5 each per month (first card includes the HD fee).

    All is well so far.
     
  7. Gregor

    Gregor Active Member

    46,747
    14
    Feb 18, 2002

    I had great results in visiting my local Comcast office. I stated the problem quietly and firmly and asked to speak with a technical manager, who came out and discussed the problem for about 20 minutes, checked on something then came out and said when was I available for their 'cable card guru' to do the install.

    Getting loud and angry won't help, it just puts them on the defensive, and you'll get little, if any help.
     
  8. Bostonlawman2003

    Bostonlawman2003 New Member

    10
    0
    Sep 22, 2005
    Abington, Mass
    Unfortunately for them, blatantly lying to their customers tends to put us on the defensive. If you noticed the post from Thos earlier this week he was told by the tech's that they "didn't have any cc's in the warehouse", and today I was told that was not true. They have plenty of cards in their warehouse, they just aren't distributing them to the field, and have no idea when they will.

    My local office consists of a one woman operation dealing with 4 towns, whom I've dealt with for several years. My comment about her not liking me was meant to insinutate that I'm going to be asking her questions she will not be able to answer. And from what the comcast csr's in the call center where able to tell me today when I called gives me the impression that they won't be able to help her either when she calls them to ask.

    Been reading several different threads in here for a long time now, it's not as though I was expecting to have this be a streamlined install on their end, but I did expect alot more than what I've been shown so far, like maybe a poor attempt at an install, or possibly even a Comcast tech at my door, instead of two Contractors, as they have been dealing with this issue nationwide for two months and know the obstacles they are going to be facing when walking into a S3 install.

    I haven't lost hope yet, although as a new Comcast customer I have to say I'm not real impressed with their operation to this point.
     
  9. mikesay98

    mikesay98 New Member

    92
    0
    Aug 25, 2006
    Please tell me if I'm understanding this correctly. I am thinking of getting the S3. We currently have analog cable and don't want to upgrade to digital. I just bought an HDTV. From what Comcast told me, I can get HD programming plus 2 cablecards for the TiVo for about $16/month without upgrading to digital.

    My question is, will this setup work? Is there anything else to this or is that pretty much all I need to do to keep analog, get HD, and have everything on the S3 work?

    Thanks!
     
  10. zalusky

    zalusky Active Member TCF Club

    5,045
    10
    Apr 5, 2002
    Cupertino, CA
    Cablecards are only required if you want access to digital cable.

    If you are only accessing analog cable and/or OTA, you can use the S3 without cablecards.
     
  11. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
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    May 24, 2002
    Baltimore
    Hijack here.

    From a stricty content perspective, you're missing some good stuff. Not sure which channels you'd e getting, but BBCA, TNT, LIFE, USA, Bravo, TBS, FX, and maybe more between them have a good half a dozen good shows in their original programming. Add to that that many or more non-fiction channels (history, science, DIY, more), and there's some really good stuff.

    But at least you're not like some of our (so-called) friends who don't even watch TV..... ;)
     
  12. The TiVo Dude

    The TiVo Dude New Member

    89
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    Jun 9, 2004
    My understanding is you have to have digital to get channels above 99 (where all the HD content resides.) I'm not sure how you could have cablecards and get HD and not have digital. My guess is the monthly digital charge is included in the $16/month and you will be getting digital. If so, is there some other reason you don't want digital?
     
  13. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Does not compute.
     
  14. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    There are digital channels available unencrypted "on the wire". I have about 22 digital channels, of which only six or seven are HD.
     
  15. debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    I have been blissfully been enjoying HD TV and series 3 for a few days. :D Now at about 10 pm each evening, I loose signal strength on my Tivo and the other TV in my house with a cable box. It doesn't happen on my TVs without cableboxs or ccs. It seems to happen on the netwok channels, in both HD and not HD. I get horizontal pixilating lines across the screen. It is gone when I turn on the TV the next morning. I have saved a recording of this, in case, oh no :( , I have to call Comast again.

    Any ideas what could be causing this? Comcast tested my signal strength when they installed my ccs and it was very strong.
     
  16. HomieG

    HomieG Nowhere Man...

    4,506
    0
    Feb 17, 2003
    Somewhere...
    Yes there are some digital channels available unencrypted. On our local Comcast system there are something like 200+ additional encrypted digital channels. Without the digitial tier and the CableCARD's, not much chance of seeing those encrypted channels on an S3.
     
  17. ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    Signal issue. Too weak, or too strong, or too noisy (loose cables, bad fittings).
     
  18. btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    In mikesay98's case he's trying to access digital cable, and the cable card will be useful. He's not needing the decrypting capabilities, but he does need the channel mapping capability so he can actually find the unencrypted HD channels.
     
  19. mikesay98

    mikesay98 New Member

    92
    0
    Aug 25, 2006
    Hi, thanks for all the responses everyone. I'll try to address them here.

    The reason I don't want to upgrade to digital is because it's just my mother and I. She is confused beyond all reason when it comes to technology, so I don't want digital simply because the digital box would just confuse her more (as would a TiVo if she had one). There's really no point to getting digital cable if she is too confused to access the additional channels, and we already have extended basic, so we get like 70 channels and I could care less since we now only pay $40/month.

    Other than that, I spoke with a Comcast representative for a bit online last night and he seemed very knowledgeable. He said that we could keep our analog cable
    and get HD and 2 cablecards for $16/month. He said if we upgraded to digital, that would pay for the first CC, so it'd only be $12/month (before the additional digital costs). So he seemed to understand that we could use CCs with analog cable.

    So the reason I'm asking what I am, is that I don't care to upgrade us to digital cable. That being said, I want to watch HD with a TiVo. That leaves 2 options according to him. (1) Get HD programming with an HD box which according to him means I have to control the channels through the box, or (2) use cablecards to get HD content and control the channels with the S3. Obviously, option (2) is what I want. I guess I was just asking to clarify if what he said is correct. I mean, he seemed very confident of his answers and understood everything I was talking about completely.
     
  20. mikesay98

    mikesay98 New Member

    92
    0
    Aug 25, 2006

    Thanks for the response...it seems you're saying that what I want to do is completely doable according to what Comcast told me...am I correct?
     

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