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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Thos19

    Thos19 Member

    Dec 31, 2002
    Rockland, MA
    Well...I didn't even get a chance to have a failed install. Was scheduled today for a CC install in my Series 3. Two contractors came to my house just long enough to tell me that they had no cable cards in the warehouse, and I'd have to reschedule (anyone ever hear of a phone call?).

    So all I got was a feeling of exasperation, and the lingering odor of Marlboro cigarettes in my kitchen from the contractor's visit. :mad:

    A call to Comcast has me rescheduled for Saturday December 2. When I asked them if it would make sense to wait on the appointment until they knew they had cable cards, the CSR told me not to worry. :rolleyes:

    Getting closer.....

  2. c3

    c3 TiVoholic

    Sep 8, 2000
    Ask for free install or some sort of credit.
  3. eddyj

    eddyj Señor Member TCF Club

    Jun 20, 2002
    South Florida
    Ah, that is good to know. I will check on that (I do not have his account number, cause he does not have any of his old statements, so we'll see how far I get). Thanks.
  4. jlib

    jlib Lean Forward

    Nov 21, 2002
    Mine was already free so I did just the opposite. After 1 failure and 3 no shows I told them I do not want anymore free installs. It was just costing me too much! I told them I wanted to pay for a real technician...
  5. laria

    laria Librocubicularist

    Sep 7, 2000
    Seacoast, NH
    I guess it is only regional or something... my statements do not say anything about cablecards on them. :(
  6. ac3dd

    ac3dd New Member

    Mar 2, 2002
    Pulled the trigger on the S3. Hopefully I'll get it next week. I'll have to start preparing for a battle with Comcast...
  7. Bighouse

    Bighouse 200 Club Member

    Sep 3, 2004
    Guerneville, CA
    Odd phone call from Comcast today. They called and needed to verify my cable card numbers...they had SOME of my info, but apparently didn't have the cable card numbers...odd...I wasn't home, and someone gave them the info they needed- but wasn't sure if the call was legit. IS there any kind of security issue or problems you can encounter if someone phishes your CC numbers from your Tivo from you???
  8. btwyx

    btwyx Substantive Member

    Jan 16, 2003
    Comcast are supposed to be trying to gather host pairing information. That is find the host IDs of your TiVo, they need it to do authetication properly, but have never bothered to gather this information before.

    Maybe this is what was going on. I've seen plenty of chatter about it on line, but Comcast haven't warned me about this, itd be nice of them to do that before asking for the info. If someone rungs up out of the blue asking for weird information, I start to think scam.
  9. jfh3

    jfh3 New Member

    Apr 15, 2004
    Denver area
    No, but there are other references to it (in this thread I think). A poster who faxed corporate referenced it.

    But, as another poster said, it should also be on your October bill.
  10. joecm874

    joecm874 New Member

    Nov 16, 2006
    I had a cable guy out today and he said that if someone from comcast calls and asks for the numbers, refuse. They are trying out some new firmware and need those numbers to do it. Apparently it will hose your tivo. Not the point of the upgrade, but the result.
  11. monbri1

    monbri1 New Member

    Jul 16, 2005
    I am having the same exact issue. I keep getting the "Repeat Guided Setup ASAP" message. I finally took CC2 out until I can locate a fix.
  12. debbie6754

    debbie6754 New Member

    Nov 1, 2002
    New Jersey
    I found this on the Comcast website:

    What is the cost for CableCARD service?
    There is no additional charge for CableCARD service above what you currently pay for Digital Cable service, although additional outlet charges for programming may apply.
  13. eddyj

    eddyj Señor Member TCF Club

    Jun 20, 2002
    South Florida
    Thanks. I saw that too, but that memo someone mentioned seems to be more specific since it talks about the TiVo and multiple cards. Hopefully between both pieces of info, I can get a reasonable cost.
  14. bicker

    bicker Gruff

    Nov 9, 2003
    That's correct. CableCard service is included in Digital cable service. Additional CableCard service is not.
  15. FrogGremlin

    FrogGremlin New Member

    Mar 25, 2005
    Wilmette IL
    I was told (Chicago/Elmhurst) the cards would be one-free-plus-$1.50-apiece. Here's my first bill, just received online:

    12/1 On Demand Platinum 89.99 - 12/31
    Includes: Basic and Expanded Basic,
    Digital Basic, Digital Music, HBO, HBO
    Plex. Showtime, Showtime Plex,
    STARZ, STARZ Plex.
    12/1 Cable Guard 1.49 - 12/31
    12/1 Digital Access Fee 5.99 - 12/31
    12/1 Digital Access Fee 5.99 - 12/31
    12/1 Digital Access Fee 5.99 - 12/31
    12/1 Digital Access Fee 5.99 - 12/31
    12/1 Digital Access Fee 5.99 - 12/31
    12/1 Digital Access Fee 5.99 - 12/31
    12/1 Dig Ad Outlet Access Fee 5.99 - 12/31

    Happy Thanksgiving, I guess. And a very unhappy call to Comcast tomorrow. Has anyone in the Chicago area received a bill showing the $1.50 rate?

    (The bill is for 6 CCs for our three Series 3s, and one digital (non-HD) box.)
  16. smashtheqube

    smashtheqube New Member

    Oct 29, 2006
    Haha we just got our Comcast bill. Not only did they charge us for BOTH CableCards, but they charged us for DVR service on both of them as well. WTF!? $6 + 1.68 = 7.68... * 2 = $15.36... that's outrageous. I will be calling the idiots tomorrow.
  17. bicker

    bicker Gruff

    Nov 9, 2003
    I was told that we would be charged for service on both cards (but only charged equipment rental on one of the cards). Remember, service and equipment rental are two different things.
  18. patg25

    patg25 New Member

    Nov 24, 2004
    This has been an interestring thread to read. I am now switching from D* back to Comcast (moving to a new house). Call Comcast; they told me $2.50 / cablecard. So a total of $5 for two. No mention anything about "DVR service".

    Will get the S3 for Christmas; then sell my HR10-250 and SD Tivos on ebay.
  19. cptodd

    cptodd Just Me!

    Jun 30, 2002
    Chicago, IL
    well got my box on wed and fired it up without CCs. Worked like a charm (though I notice some things are missing like the ability to recover deleted shows. . . no prob though). The cable guy comes today (a contractor) and installs the cards. They seem to work .. . . that is until he left and the guided setup finishes. Then I discover that some of the channels I used to receive (below 99 like FOOD Network) don't work anymore and some of the channels above 99 that I should get I either do not get or only get picture. They send the tech back and he sits there while they send more signals. NO LUCK. He left the cards while they try and get new ones and reschedule my appt. I then redo the guided setup so that I don't have to use the cable cards. NOW I am thinking that I might try to insert one at a time and try to get them to work that way first. Perhaps that is my problem.

    ANd as for the charges: I was told no additional charge per month either for the card or for the additional "outlet" (I believe that is what you folks called it) BUT I will have to pay for install.
  20. vogtuj

    vogtuj New Member

    Mar 1, 2003
    Just had my Comcast (Wheaton/Chicago West Suburbs) guy out today to do an install. He hadn't done one before, but read the instructions, followed the prompts (put the first CC in the top slot), and everything went fine (he waited until both were in before calling, though - no big deal to me, at least). Then he left, and my lineups were screwed up - didn't get some HD and digital channels that I had before, did get some channels that I hadn't before, so I called up, was told a CableCARD person would call me back, they did, reset both cards, got 161-4s, and all was chill. :)

    As for charges, I was told $16 per card for install, then $1.50/mo. for each. Still less than I was paying for an extra cable box.

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