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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. tweekerz

    tweekerz New Member

    54
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    Oct 13, 2002
    Concord, Ca
    $25 MIR for signing up for showtime... plus Comcast is offering $5.95/month for 6 months... making for some damn cheap Showtime.




     
  2. Adams61

    Adams61 New Member

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    Oct 25, 2006
    Mississippi
    I have had my tivo 3 for almost a month now. After a failed install, my local Comcast office told me that they couldn't supply cable cards for a tivo 3 since their billing system isn't set up to handle them. I have called the tivo office several times, gotten on the line with them and Comcast while Comcast repeated that they wouldn't supply me with cable cards, and still nothing after all this time. I just got off the phone with them for the third time and they say they can't give me a time estimate of how long it will take to resolve but they are working on it. I have called the Executive Assistance for Comcast in Pennsylvania several times too and I'm getting nowhere. I'm very discouraged. Any advice?
     
  3. PaulRuby

    PaulRuby New Member

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    Jul 27, 2005
    Had that happened to me, I would now be a direct TV and DSL customer. There's nothing else they will listen too at this point.
     
  4. ac3dd

    ac3dd New Member

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    Mar 2, 2002
    The legal definition does not require 100% control. Microsoft was judged in court to have a monopoly, even though Macs and Linux exist.
     
  5. winpitt

    winpitt New Member

    276
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    Oct 17, 2006
    Where are you located? I might be able to give you a contact to help you get CCs
     
  6. winpitt

    winpitt New Member

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    Oct 17, 2006
    Actually I believe they were not. They were found to have engaged in activities which were anti-competitive but were not found to be a monopoly. There is a very big difference. Language concerning "monopoly power" was used (for example in the 1999 civil suit). The last para as I recall summarized, and focused on "anti-competitive" actions.

    Ask anyone who is familiar with the electronic discovery area of business law. They'll be quite familiar with the distinction.

    Further, there is yet another very large distinction. DBS has a relatively large foothold and is a direct and reasonable competitor in the marketplace completely outside of cable. DBS completely eliminates (at least at the moment) being able to call cable a monopoly.
     
  7. ac3dd

    ac3dd New Member

    178
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    Mar 2, 2002
    OK, so they didn't have a monopoly, they had "monopoly power". Big woot.

    http://www.usdoj.gov/atr/cases/f3800/msjudgex.htm
    In most areas cable companies have a monopoly not on TV service per se, but a monopoly on the type of TV service that does not require external structures (e.g. dish or antenna) added on to the residence. Other companies can't or don't deliver service over the cable wires or phone lines. There is some element of competition between DBS and cable, but the differences make DBS physically impossible or very undesirable for many, which gives the cablecos a cushion to be lazy. It's sort of like one company controlling the market for automatic cars while the others sell stick shift. Cable TV is the "automatic car" equivalent.
     
  8. Thos19

    Thos19 Member

    169
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    Dec 31, 2002
    Rockland, MA
    I just made an appointment with Comcast (I used to be Adelphia) for next Wednesday for CC install on my Series 3 which I hope to have Friday..

    The CSR quoted the first card being free and the second card being $2.75/mo -- cool.

    But she quoted $49.99 for the install of the two cards, citing that the tech has to configure 2 cards -- NOT cool. :mad: I gave the spiel about it being one outlet, but she wouldn't budge. She did say she would check with her supervisor to see if it was possible to charge $29.99, as it is one outlet. We'll see I guess.

    I've seen in this thread where people in MA have gotten install charges ranging from $12.85 to $30. Never $50. Any advice for me, you guys in MA who got the more reasonable rate?

    Thanks in advance,

    Thos.
     
  9. laria

    laria Librocubicularist

    16,466
    20
    Sep 7, 2000
    Seacoast, NH
    Maybe call back and try a different rep? I wonder if it is because you were Adelphia... I often wonder how well integrated they actually are with the cable companies they take over. I am in NH, but we used to be MediaOne/AT&T Broadband like a lot of MA (heck the callerid from the local office still says AT&T Broadband on it :)). The rep told me on the phone that it would be a flat fee of $12.85 and I just checked the recent activity on the billing webpage and that's what it says. This was just yesterday for 2 TiVos (so 4 cards).
     
  10. Str8Dog

    Str8Dog New Member

    12
    0
    Dec 27, 2002
    Olympia, Wa
    Olympia, Wa

    I looked up my local office via Comcast's website. Walked in, told the lady I just bought a TiVo S3 and needed two cableCards. Her first response was that they are only allowed to give one out per household. I explained it was a Dual Tuner device that required two cards. She spoke with a manager and I walked out 3 mintues later with my two cards.

    They did charge me $1.99 for editing my account.... WTFMATE!?!

    Anyway now I am just waiting for my box to arrive.
     
  11. c3

    c3 TiVoholic

    3,067
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    Sep 8, 2000
    Silicon...
    That prevents people from upgrading and downgrading services every single day.
     
  12. Bostonlawman2003

    Bostonlawman2003 New Member

    10
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    Sep 22, 2005
    Abington, Mass
    Thos, I'm in Abington as well and have an install scheduled for this Thursday. I set the appt. up before the merge completed for Comcast (last week) and was told there was no charge for the install.

    I had a bad feeling about the CSR I spoke with so I stopped into the local office the next day and asked the woman to check the appt. and make sure it was for 2 CC's and on the right day. She said it was all set for the 2 cards and confirmed there was no charge.

    Looks like you had to get in on the tail end of Adelphia to get the best deal. I'll update on Thursday night as to the success of the install.
    JRB
     
  13. Adams61

    Adams61 New Member

    7
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    Oct 25, 2006
    Mississippi
    I am in Mississippi.
     
  14. BarryPCC

    BarryPCC New Member

    11
    0
    Nov 3, 2002
    Hi,

    I bought the Series 3 this week and have a Comcast appointment scheduled for Saturday morning between 8-11. I went down to the office last weekend and scheduled the appointment and they seemed to know what I was talking about when I said I needed 2 CCs for a "dual tuner" TV. Didn't want to cause a stir so I did not mention TiVO. My question is, how much prep do I need to do to the S3 before the tech shows up?

    I'm hopeful he'll just hand me the cards and that'll be the end of it and I can do the install myself but I have read many stories on here where that didn't happen. I am hoping my TiVo arrives Thursday so I will have 2 days to read the manuals before the install.

    I haven't finished viewing everything on my S2 yet so I'm hoping they let me keep the box for a bit so I can move that TiVo over to an auxiliary input on my TV and watch my remaining recordings.

    Anyone else in the Richmond, VA area already had experience with the S3 and Comcast? Any advice?

    Ready for HD! (No matter how big the headache...) :)
     
  15. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    And cable companeis have been judged to NOT have a monopoly. Very simple. They don't suddenly become a monopoly because you want them to be, because it makes your argument easier. As long as there is both cable service and satellite service, neither is a monopoly for subscription television service.
     
  16. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    The Telecommunications Act of 1996 eliminated that as a relevant criterion.

    "Tough." That's what the courts have said. You finding something undesireable doesn't eliminate it as an option, so therefore the other supplier doesn't become a monopoly. And "physically impossible" doesn't fly either. There is no town in the country where it is physically impossible to receive satellite service. You can try to distort reality as much as you want, but it won't actually change reality.
     
  17. scottrob

    scottrob Love new toys

    43
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    Jan 29, 2003
    Woodbridge/D...
    Has anyone with Comcast Dale City Virginia had a successful Series 3 installation? Thanks in advance.
     
  18. ewilts

    ewilts Who, me?

    1,005
    0
    Feb 26, 2002
    Mounds View, MN
    Since the FCC mandates that Comcast support devices certified by CableLabs (and the S3 is certified), inform Comcast that you will be contacting the FCC regarding their behavior. If they don't listen to the threat, contact the FCC.

    You could also contact TiVo Customer Support and ask them to contact Comcast on your behalf. I don't know if they will, but if you tell them you'll return the S3 if they don't, they may offer to help.

    .../Ed
     
  19. bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    Don't say you'll contact the FCC. The FCC regulations clearly state that if you have a dispute, you must work to resolve it through the franchising authority, not the FCC. So say you'll talk to your town franchising authority, if you decide to go down that path, and then follow-through, talking to your town franchising authority.
     
  20. Thos19

    Thos19 Member

    169
    0
    Dec 31, 2002
    Rockland, MA
    FREE ???? Damn, I guess that's what I get for waiting for Tweeter to get a Series 3 in stock for me (I like buying local in case there is a problem). I could, maybe, live with a $30 charge, but $50???

    I thought about asking your name and calling them back and saying "my buddy down the street is getting it free, why can't I?", but I wouldn't want to screw up your deal. Maybe I'll try the corporate number....

    Thos.

    PS Is the local office you go to the one in Rockland Center?
     

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