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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. gbrown

    gbrown New Member

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    Oct 31, 2006
    Last Friday evening, I noticed that I wasn't getting Discovery HD and HBO-HD on my Series 3 TiVo. I called support and they setup a service call for this morning between 8 and 10AM.

    The guy actually shows up on time (8:45AM) and had a signal strength meter with him. It turns out that the CSR had not put both stations on the report, just Discover. When he heard that HBO-HD was also missing he immediately said the problem is with your splitter. I have one side going into the TV to get QAM channels so that I can record 2 and watch 1 at the same time.

    He swapped the splitter and everything now works. Also no charge for the visit.

    What a wonderful experience. Someone who new what he was doing. Kinda restores my faith in Comcast. Two thumbs up! :up: :up:
     
  2. Thursday

    Thursday New Member

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    Nov 6, 2006
    Chicago
    gbrown, what kind of splitter is it, because I need to update all of my splitters because they are just the couple buck ones you can get anywhere. I would rather have a good splitter that doesn't chop the signal quality way down.

    Anyone have some suggestions about what splitter I should get? Also, I need to get something that can take 2 signals ( OTA Antenna and Digital Cable ) and send them to one TV. Any suggestions there as well?


    Also, Comcast is comming on tuesday to set up Digital Cable ( Platnium ) with HD. I can't wait. The thing that surprises me is that the CSR said that the first extra CC was free but the second one was 5.99$ a month, kinda expensive, but oh well.
     
  3. keenanSR

    keenanSR Member TCF Club

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    Oct 12, 2004
    Santa Rosa CA
    Just make sure the splitter is good to 1000MHz, most cable systems don't go above 860MHz currently. Older splitters may only be good up to 500-650MHz(old style cable systems).
     
  4. Thursday

    Thursday New Member

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    Nov 6, 2006
    Chicago
    Thanks keenan
     
  5. tase2

    tase2 Shy Guy

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    Sep 26, 2004
    Wallingford, CT
    Spoke with Comcast this afternoon. The story I got was 1 free CC and $2.75/mo for the 2nd CC.

    I was told I had to get one tier up from digital classic (I forgot the name of it) in order to be eligible for the Digital Cable Dish Win-Back promotion. I was hoping for digital classic.

    I have not set up an appointment yet, I will wait until I have my S3 in my hands.
     
  6. laria

    laria Librocubicularist

    17,226
    239
    Sep 7, 2000
    Seacoast, NH
    After reading part of this thread, I am starting to dread my 3-5pm appointment today. :) We have two S3's being hooked up (hopefully) and I about cried when I got a woman on the phone who said she never heard of installing CableCards in TiVos, they only install them in TVs, and I'll have to call TiVo about that. She went to talk to someone though after I told her I knew (i.e. read about on TC :)) many people who had Comcast cards in their TiVos, and she got straightened out.

    She also told me 1 free card, then $2.75 per month for additional ones like tase2 said.
     
  7. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    I wouldn't get too concerned about the CableCard installation. Those issues tend to get worked out, as far as I've seen. What's of greater concern are the insidious issues, such as random channel loss, where all indications to Comcast is that all their systems are working properly, so they (reasonably, though I respect those who disagree as much as they respect me) conclude that the problem must be within the TiVo.
     
  8. winpitt

    winpitt New Member

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    Oct 17, 2006
    Actually it does mean that there isn't a monopoly. If you want to change it, start your own cable company. You're allowed. There is nothing stopping you. The facts are that there is a choice for many between DBS and cable (not everyone certainly). And for some more, there is yet another choice with FiOS. The cable market has gone through a huge amount of change, with a great deal of convergence. Smaller operators were unable to generate margins to survive, leading us to this situation with fewer but larger providers. That in itself should be a signal that the problem is us, the consumers. We're not willing to pay enough to justify the kind of competition that you want.

    In other words, your argument is that no matter the cost or the business proposition, you the consumer should have a choice in every single purchase you make. Unfortunately that has never been the way business works in history and I seriously doubt that our financial models will change today.
     
  9. Bodshal

    Bodshal Penguin-tastic!

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    Jan 4, 2005
    Cedar...
    There are lots of interpretations of the word. One involves having an exclusive right or priviledge, another relates to there only being a single supplier (regardless of whether it's an enforced monopology). A couple of the entries at http://www.dict.org/ back this up.

    However, according to another entry from a law dictionary at dict.org, commercially it mostly relates to being granted an exclusive right by the government or having acquired the means to be the sole supplier of something (implying that you have therefore actively denied the possibility of competition).

    Ergo, common English has a looser definition than law, which is often the case generally speaking.

    As for Comcast: My Cablecards that were installed back in September still work fine. No issues thus far.

    Chris.
     
  10. PaulRuby

    PaulRuby New Member

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    Jul 27, 2005
    Comcast is getting better at this in Sacramento. It took them two trips out but all is working...

    First, being a tech geek myself, I decided to NOT be at home when comcast was there. If they want my business, then they can do the work. I had everything ready for them with the instructions on top of each Tivo (2 of them). My wife was at home for them... The lady that came out had never seen one but was very good about working through it and getting things set up. According to my wife, we had all channels when she left. But, when I got home, the premium channels were not coming in. Black screen. Called comcsat and then scheduled a 2nd appt for the following morning. A different person showed up and imediately recognized that the cards had not been properly initialized. He knew who to call to get the right stuff sent to the cards and now everything is great.

    For those being scared off by the horror stories, don't be... Since this stuff is all new to comcast, they are having some newbie issues. I do not believe they are being mallicious. I saw nothing like that. Instead, I saw inexperience that was easily overcome with one extra visit. There were no hard-sell atempts or anything like that. Just some basic confusion at first because I was asking for 4 cable cards. Just explain what you're doing, politely, and there's no issue.

    And for the tech geeks like me out there.... Just let them do their job. Be nice. When they make a mistake, be helpful, not indignant. If this is hard for you (as it is for me) then don't even be at the house when they show up. Allow your lovely, polite, patient wife to be there. :)

    Anyway, I have 2 HD Tivos operating flawlessly. Freaking awesome product! After intial guided setup (prior to cable card stuff) I upgraded to 750GB hard drives (available from Fry's). Dual tuners is SOOO GREAT. And completely seamless. My full conversion to HD is now complete.

    In case you didn't know, you can get 750GB drives at fry's product number 4924331.

    Unfortunately, they're no longer on sale... But, I can tell you that they are quiet and work great and the upgrade is easy.

    (Sorry my links are not enabled. I have not posted 5 times yet... so this freaking BBS is making it VERY difficult to tell you where to go. Dang it.)

    The instructions to upgrade your HDD are at "bumwine" dot "com" slash "tivo" dot "html".

    - Paul
     
  11. winpitt

    winpitt New Member

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    Oct 17, 2006
    Just to be clear, franchise agreements are by law non-exclusive. Any provider can enter the market. A locality can have 1000 franchise agreements if there were 1000 providers that thought they could profit.
     
  12. PolarBear20

    PolarBear20 New Member

    3
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    May 17, 2005
    South Florida
    Just to add to the thread...

    I'm on the phone with the 800-COMCAST rep now and, after reading many of the posts, am telling them up front that I have an S3 and need two cable cards for one television. So, here's where I'm at with them... Oh, I'm in Fort Lauderdale

    She seems to have had this discussion before...
    No charge for either of the Cable Cards...
    There is the 5.00 HD fee, which is fine. I asked multiple times and I am only going to be charged one 5.00 fee...
    I can't pick them up at the local office...
    The delivery fee is 17.99...
    They won't be able to make it out to install/deliver them until 11/21...

    If my experience turns out differently (or my bill), I'll let evey one know...
     
  13. bicker

    bicker bUU

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    Nov 9, 2003
    Georgia
    The only one that matters in this case is the legal definition, as applied by today's courts. In that context, there is no monopoly. People might not like that to be the case, but that's reality.
     
  14. laria

    laria Librocubicularist

    17,226
    239
    Sep 7, 2000
    Seacoast, NH
    Well, yay, even though I was dreading the install after all the horror stories, the first thing the guys said when they got here was, "We're doing Tivos? We love Tivos!" They got here about 4:40, installed the 4 cards, and were out the door by 5:15. I'd say 30 of the entire 35 minutes was waiting on hold or reading off numbers!
     
  15. ewilts

    ewilts Who, me?

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    Feb 26, 2002
    Mounds View, MN
    Here's my experience - Mounds View, MN (a north suburb of Minneapolis). I purchased the S3 last Thursday evening, phoned TiVo and had my lifetime transferred from my S2. The TiVo support rep knew exactly what I wanted and processed the order quickly. I then called Comcast and was told that Digital Classic would include my local HD stations for an extra $10/month on top of my existing subscription (Cable Ready Standard Service). The first CableCard would be free (it comes with Digital Classic but would not have been free for Cable Ready service) and the 2nd an extra $4.95/month. An install was offered for Saturday afternoon but I was not available so it was scheduled for Sunday morning. Installation would be $15.49 (not bad I think for a truck roll). I thought the service response time for an install was fantastic - I was thinking Monday would have been optimistic.

    The Comcast tech showed up with 2 CCs and a set-top box in case I needed one (he said the order wasn't clear and he would rather play it safe). He left the STB in the truck and started the CC install. He'd never seen an S3 before. The first card went in fairly smoothly but we were impatient - things started working as we were watching the various CC menus. I saw only 1 HD station but he said that sometimes that happens and it can take up to 24 hours for all of the stations to appear. The 2nd CC also seemed to go in smoothly and I thanked the tech and he left 45 minutes after he arrived. The next day I realized that I still didn't have all of the HD stations and that CC 2 didn't have the Digital Classic subscription - just Basic 1. I called Comcast on Monday and they sent another "hit" to the cards and I got Digital Classic. Still no local HD stations though. I called Comcast again, they said the account was set up correctly, and they'd roll a tech Wednesday evening (tommorow). After more futzing around on Monday night (and double-checking with another Comcast phone support person to confirm that the HD stations should be there), I went to bed, slightly grumpy.

    Tuesday morning I realized my mistake - I have a notch filter in place for channels 75-80 for my AVcast video distribution system. Guess where the darn HD stations are? I removed the filter, and the HD stations appeared. I canceled the service call and I'll figure out what to do about the AVcast later.

    Overall, had I not shot myself in the foot with the filter, I would have had full service on one CC on Sunday shortly after the install and after my call on Monday, the 2nd one would have worked. It appears to me that even though Comcast doesn't see many S3s, they're prepared to deal with them and quickly resolve issues. I'm fairly satisfied.

    ..../Ed
     
  16. Str8Dog

    Str8Dog New Member

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    Dec 27, 2002
    Olympia, Wa
    How are you guys finding the locations of your local comcast office? Google IT DOES NOTHING!
     
  17. Maeglin

    Maeglin New Member

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    Sep 27, 2006
    Norcross, GA
    Calling them typically works.
     
  18. Str8Dog

    Str8Dog New Member

    12
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    Dec 27, 2002
    Olympia, Wa
    Nevermind Comcast.com revealed the secret to me. It never fails, look for anything concerning billing and they have no problem giving you a local address. 8)
     
  19. Str8Dog

    Str8Dog New Member

    12
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    Dec 27, 2002
    Olympia, Wa
    When I call they insist of sending a tech, I can do this on my own... :up:
     
  20. Maeglin

    Maeglin New Member

    366
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    Sep 27, 2006
    Norcross, GA
    They insist on sending you a tech to tell you where the nearest office is? :confused:

    (yes, that's all you really need to ask if that's all you need to know)
     

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