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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. c3

    c3 TiVoholic

    Sep 8, 2000
    Can't you just pull out the cards?
  2. treacherous

    treacherous New Member

    Oct 2, 2005

    Strange... the red card I got appears to be the same model that was installed in my Sony KD-34XBR960 back in the summer of '04. I guess I will go with red card in slot one and get a swap on purple card if it doesn't work.
  3. Jack D

    Jack D New Member

    Nov 2, 2006
    DC Metro Area
    I just got mine installed over the weekend. As others have mentioned there are two sorts of problems and I ran into both of them. The first, and hardest for you to do anything about is that they might not have configured your account properly. Until they do that it doesn't matter what you do with the cable cards, you are not going to get the channels. In my case, after the tech left me with two cable cards and no channels I made about five calls to CC until I finally got someone who was willing to work to figure out the problem. She put me on a conference call with a higher level tech who had been inovolved in a TIVO install earlier in the day. Unfortunately, I do not know what they did but they had to put certain codes into their system to make it work.

    Once that is done it is easy to pair the cards as long as you follow the TIVO install instructions to the letter. In my case, one of the cards they left just didn't work so they sent the tech back with another card and then it worked
  4. Bklyn

    Bklyn Montclair NJ

    Sep 26, 2006
    Not even close. I've had three separate truck rolls and eventually RMA'ed my first Series 3 because the it kept rebooting when the installer went to the CableCARD setup screen.

    Now my local Comcast office (Union/Verona NJ) says that they sent back a whole batch of CableCARDs to the supplier as defective (gee, maybe thats why the TiVo was rebooting) and they won't have any on hand until January 2007.

    I've had this thing for two months now and its still just a glorified Series 2 but with older software (like no KidZone or one-click deletion).

    Its now a race between Verizon rolling out their TV-over-FiOS and Comcast getting their act together. Anyone want to take bets on who wins?
  5. rvt100

    rvt100 New Member

    Sep 20, 2006
    I had two cable cards installed and activated in my HD3 last week. Everything has worked fine for a week now including all my premium channels. Last night I installed a Weaknees 750BG upgrade and everything went swimingly. However, I did not check my premium channels last night but did verify that I could now record 90+ hours of HD. This morning I checked my channels and I no longer receive any of my premium channels. What I do get instead is the black screen with either cable card 1 or cable card 2 info and a message to call comcast.
  6. djnewlin

    djnewlin New Member

    Apr 4, 2004
    Chicago suburb
    I suspect that when you did your HD upgrade, you caused your S3 to regenerate a new Data # (one of the 5 numbers associated with each CC, and the only one that is dynamically generated).

    You will want to write down the CC S/N and Unit # from the outside of the card itself, and then get the other numbers (Host ID, Cable tm, Data #) from the S3 CC menu and then call up your Cable provider to get them to re-pair / re-validate your CCs.




  7. Gene Plantz

    Gene Plantz tivo Premier XL

    Dec 31, 1999
    My series 3 was set up today. I thought I'll post my experiences.

    location: northwest suburban Chicago
    provider: Comcast
    date: 11/8/06

    A few days ago, I called the 1-800-comcast number and said I wanted to order some cablecards. I thought I'd be transferred to the "cablecard dept." but I was not.

    I explained I had a Tivo series 3 and needed two cablecards. I would also be returning one digital converter box (non-HD). no problems, no hassles... he took the order and scheduled it for 2 days later.

    today, the installer arrives at 1:30pm. He has two Motorola cablecards. He said he had done one of these before. I suggested that other people had good results when they strictly followed the Tivo instructions. He agreed.

    He inserted the first cablecard in the bottom slot. The Tivo just complained the card did not work and sort of looped on that error.

    OK, scratch heads and decide to try the other cablecard. It works (still using bottom slot). We have the card info on the screen and he calls in to activate it. Long wait to get a person to work with.

    After giving the office person the info, the Tivo jumps to a new menu (I guess it detected a signal) and we did the test channel menu option. It worked. I deferred guided setup.

    We tried the other cablecard in the upper slot. Would not work. Just an error (161-1 I think it was). So, the installer called to get another card brought to us. 20 minutes later the replacement card arrived. The installer said the warehouse would not give him extra cards when he left for the job.

    Insert replacement card in the upper slot and it reads it and we get the info screen. He calls in the info to authorize it and 10 minutes later it was working as well.

    so, this all took about 1 1/2 hours but fully 95% of this was wait time... either calling the office or waiting for the replacement card.

    I made sure I had a receipt for the returned digital STB and he left. I reran guided setup and it all worked as desired.

    BUT..... one hour after he left, two of my other digital STBs stopped working. No signal. I've been down this road before.... the people at the office tend to get aggressive at turning off boxes on my account. I called the local Comcast number and explained the previous activities. Yes, the boxes were disabled.

    10 minutes later they were re-activated and I seem to be all set up.

    both cablecards were motorola ... soort of green labels. one had firmware level 4.05 and the other was 4.21.
  8. treacherous

    treacherous New Member

    Oct 2, 2005

    Things went well.

    -Inserted first card. Info screen came up within 30 seconds.
    -Called Comcast. My Account was setup wrong. Rep left line to check with someone for about 10 minutes
    -Wanted me to insert both cards, but I told her instructions said to do each card separately. She left line to check with someone else. Said OK. Queued up load. Said it appears there was about a 60 minutes wait. I said OK. I'll call back for other card.
    -40 minutes later 161-4 appears and card 1(PN:507832-001-00) works perfectly.
    -Put second card in and 30 seconds later it is detected with info screen.
    -I call back, new rep..he talks about making some change. I said first card works perfectly. Load the next card (PN469140-003-00).
    -161-4 hits almost instantly. Works right away.
    -Total time 1.5-2 hours.
    It was basically plug and play. Lifetime transfer was quick too and took 5 minutes tops.

    I had not powered on unit before getting the cards configured today. Not sure if that helped or not.

    Very Happy! Picture is awesome! Seems to look better than through cable card in my TV. I have it connected via HDMI.

    Card firmware on red card was 4.05 and purple card was 4.21.
  9. debbie6754

    debbie6754 New Member

    Nov 1, 2002
    New Jersey
    Comcast Union NJ was here today for the 3rd time. They tried a new 3rd cablecard with no luck. It was never able to find any channels. I called back Tivo and referenced my case number. They will send a replacement Tivo. You have to send yours back. When they get it, they send you a new one. :( OR, you can opt to pay for a new one, which they will credit when they receive yours back. I choose this option.

    I really hope that the CCs will work with the new Tivo, because Comcast is out of ideas.

    Anyone else out there using Comcast in Union NJ that has their Tivo working? :confused:
  10. lebowits

    lebowits New Member

    Apr 11, 2002
    After my lackluster conversation with a "technical" guy the other day, I took a flyer and called the local Comcast number (Montgomery County, MD) and asked to schedule an install. Either the operator had no idea what I was talking about and didn't care, or she did and cheerfully scheduled me anyway.

    This morning, after about an hour delay in arriving, 2 in-house Comcast technicians showed with both of the CableCards I had requested (woo hoo!). When I showed them the TiVo, one of them knew exactly what it was and admitted to having installed CableCards in them at least once before.

    I had already moved around my cable feed so that the new S3 was the only connection to the outlet so that we could avoid any finger pointing to splitters. The technicians inserted the first card and waited to record it's information before inserting the 2nd card to gather it's data.

    Once we had all the information we needed, they called back to their distribution folks who recorded the card IDs in my account so that the next call to their NOC would go more smoothly. The NOC folks don't seem to have the ability to alter your account data. The first time through, the NOC could only "see" one of the two cards on my account, so we had to place another call to the distribution folks to get that fixed (only a few minutes). Once the NOC folks could see both cards, they recorded the other card data required and scheduled the init signals to be sent out which came almost immediately, resulting in the now famous 161-4 messages.

    It only took about 10 - 15 minutes for the cards to acquire the channels. Initially, I could only see a few channels, but that could also be while the NOC was sending out the init signals and downloading the channel entitlement data.

    I re-ran the guided setup which now recognized the CableCards and selected my premium channels. Once that completed, I was able to tune in all of the analog, digital, and premium channels I subscribe to.

    The total time for this took just about an hour. All I can say, is that reading the forum helped me prepare for the installation, know almost as much about the process as the Comcast techs, and that they appreciated that I had done my homework. In all, this was probably the most pleasant experience I've had with Comcast to date. Go figure.
  11. rcompart

    rcompart New Member

    Sep 27, 2006
    Just had teh installer out today for mine and guess what, I don't get Discovery HD or TNT HD. I think I'm going to just return everything becuase this is stupid. They say that TNT HD can only be received with a cable box not a cable card. What a copout. I'm going to get a regular HD receiver and say the heck with it all. This really p*ss*s me off. Oh well. Thanks best buy for having a great return policy.
  12. wdave

    wdave New Member

    Jul 16, 2000
    Stevenson, MD
    They're wrong!
  13. mportuesi

    mportuesi As seen on TV

    Nov 10, 2002
  14. djnewlin

    djnewlin New Member

    Apr 4, 2004
    Chicago suburb

    What version did your S3 indicate the CCs had?

    For example, on my S3: Settings/CC/Menu, it says my CC1 has v4.21 and my CC2 also has v4.21.

    What's interesting, is that I was never able to get an older CC to work (v3.xx). I can't say for sure if it was the older version, or if it was the fact that I had two different versions in my S3 at the same time, or what was the problem. But I was able to finally get my S3 to work successfully when both Moto CCs were at the latest version: v4.21.

    Do you have a CC working successfully in your TV? If so, what version is that? And what happens when you try to use a "known good" CC (like the one in your TV) in your S3?



  15. wackymann

    wackymann New Member

    Sep 22, 2006
    Boston Area
    I get both just fine... I'm sure those are probably encrypted and your cable cards aren't properly authorized. Do you get any pay channels? Those are always encrypted.
  16. vsbdtv

    vsbdtv Custom User

    Nov 2, 2006
    Atlanta, GA
    The CSRs' view of the universe is not one in which cablecards are in plain view. Most customers are coming from the HD-Ready world, not from the already-have-some-form-of-HD perspective. I just went through this myself when I tried to subscribe to HD channels and the CSR initially insisted on rolling a truck to deliver an HD receiver.

    The CSRs I've dealt with can be reasoned with, if you know the right buzzwords and phrases to help them understand what you need. In my case, it was enough to simply tell them "I already have an HD receiver that I own myself; I just need the HD channels provisioned". YMMV, but worst case, just keep calling back until you get satisfaction. You will.
  17. HomieG

    HomieG Nowhere Man...

    Feb 17, 2003
    Actually, they may not be. They may have an interface or config issue that nobody there knows how to fix. It happened where I am located. Finally got through to somebody who actually fixed it.
  18. shady

    shady Previously European

    May 31, 2002
    I just had my call from Comcast tonight.

    It started out well, when the woman saw that I had two Cable Cards, she asked me, if I had a Tivo. When I said yes, she said, "great, I know how to operate those"

    She then spoilt it by saying "Press the Menu button on the remote".

    anyhow, After 5 mins, we were done.

    She also said she loved my accent ;)
  19. rcompart

    rcompart New Member

    Sep 27, 2006
    So as I said earlier, I had the comcast/TWC whatever guy come out to install the cards. Told them to bring more than two as I didn't want to mess around with a bad one or two or three or so on so forth. They brought out 2. He didn't have a clue so I put the first one in and get it to initialize. Then his phone died so he had to have me call the central office or whatever. Nice. I burn through 45 minutes of hold music which shouldn't even be called hold music because all they are is friggin whats playing on demand and crap like that which btw, why the hell do the techs have to hear this stuff, OVER AND OVER AND OVER!!! I wanted to stab myself in the head with a steak knife after I got done with the installer, who I will note, did not install squat. They finally answer and he tells them the stuff that "he" needs to tell them. I'm like whatever and he then hangs up. I was like you did not just hang up did you, you s.o.b. but he did. So we did the same thing for card number two. Then after I installed card number two, card one crapped and said it was waiting for authorization. so call number three and I told the lady to hit them both again just for good measure. This time she says you don't have cable card numbers and he said they dont' need them and she corrected him saying hello moron, I need those numbers. I actually laughed as he had her on speaker phone. Long story short, when I posted the above, I was in a rush to work and was really upset. Before the tech left, he said give it some time and I prety much said this isn't a relationship and i'm not gonna wait another week for another tech to come out here. He was talking about how he had 10 apointments left adn wanted to get done early. So he left adn my sh*t didn't work. I got home tonight and just started messing with things. I pulled both cable cards, wrote everything on them and then popped them back in. Reset the TiVo and went throug the setup again. Called the help number and got someone that thought a TiVo was a webtv thing. I thought great but then I actually thought hey, this kid has no clue so I told him to try a bunch of stuff and viola, it all works now. Well sort of. Now I am having tuner trouble and I'm nto sure if it the cable cards or the TiVo. Almost all the channels work on both tuners but in the 40s-60s only one tuner will get them. These are standard cable channels and I could have swore I was getting the before. Hope it's something stupid but my luck says otherwise. Also, Sup gave me free HBO for 6 months because of the truck role. Am I going to far by asking for shotime or cinemax too since i had to do everything myself? I don't think it should be since they say it costs $80 to send out a tech. They should take $80 from the worthless tech (not saying they all are but this one was) and give me free premiums for 6 months. Ok, now I'm talking out of my *ss! :D
  20. driver49

    driver49 I Wrote the Book

    Sep 25, 2003
    My S3 arrived on Wednesday... yesterday I went down to the Comcast office in Nashville to round up a pair of cableCARDs. Was informed that each card will cost me $6.95/mo.

    The Moto box with the two tuners and DVR costs me $9.95/month. So, when I take the box back, I'm still going to be paying more for the two cards than I was for the box. Pretty good deal for them: they get to charge me more for less.

    I can't wait to get rid of this Motorola DVR. Every time I try to fast forward or back, I hate it more than the last time.

    I'll report back next week after I try to put it all together (going out of town over this weekend).



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