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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Nov 6, 2006 #1101 of 9367
    jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    It is a journaled file system so there is no problem unplugging (if you don't want to lose part of your scheduled recording do it when it is not recording anything on your to do list) it but if it bugs you just do a restart from the menu and unplug when the screen goes blank
     
  2. Nov 6, 2006 #1102 of 9367
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    Entire Comcast message here.

    What is this mandated Copy Protection Management System?
     
  3. Nov 6, 2006 #1103 of 9367
    dt_dc

    dt_dc Mostly Harmless

    2,013
    0
    Jul 31, 2003
    Northern...
    The Comcast message is a bit ... goofy.
    Uhh ... not really. This is very poorly worded.
    Very true.

    Comcast is upgrading their head-end / CA from a system that does NOT require host-identification to one that does. This step is / was always in the CA vendor's roadmaps. They could have been collecting the host information from the start ... but they didn't ... so, now they have to call everyone to get it.

    See the following CableCard support document from Motorola. Describes (pretty well) what / why this is happening. Even describes the "Copy Protection Management System" headend device.

    http://broadband.motorola.com/catalog/product_documents/CableCARDpaper_sept03.pdf

    I have no clue where Comcast gets this "FCC mandated" part from.
     
  4. Nov 6, 2006 #1104 of 9367
    ah30k

    ah30k Active Member

    2,211
    0
    Jan 8, 2006
    Here's the story as I know it.

    The DAC is the headend component that authorizes set tops to receive protected content.

    There are old DACs and new DACs.

    The new DACs all require pairing (a field tech calling in to the headend operator to report your CC#, Host# and unique hashed pairing Data#) and fully support protected content (ie copy once, copy never etc).

    The old DACs do not support the full copy protection system (thus not requiring pairing data to be entered). This is why some people can get away with doing self-installs. This old system has some workarounds to try to get partially at copy protection but it is really just a hack and does not meet the needs of braoadcasters who want full control like copy once/never/freely.

    Those old systems must be getting replaced with newer systems to become compliant. The headends will need to go collect the pairing info to allow a migration to the new systems.

    Edit - Oops, smeak.
     
  5. Nov 6, 2006 #1105 of 9367
    dt_dc

    dt_dc Mostly Harmless

    2,013
    0
    Jul 31, 2003
    Northern...
    BTW, without the host-pairing information ... the CableCard CA system isn't all that secure against 'hacked' devices. Ie, if you open up your shiny new S3 and figure out a way to get all that 'secure' content unencrypted off the hard drive and start posting torrents ... Motorola wouldn't have a way to (effectively) revoke CableCards in S3s and stop you and everyone else from doing the same thing. The host-paring data and CPMS lets them (selectively) revoke hosts ... ie, 'revoke' hacked devices where the manufacturer has failed to meet their 'robustness requirements'.
     
  6. Nov 6, 2006 #1106 of 9367
    sloejack

    sloejack New Member

    5
    0
    Oct 21, 2006
    I had this problem originally, Ultimately got resolved by going through the activation process with comcast and providing them the correct id numbers for the various cards. Me thinks something got transposed in the original setup and that's what caused the problem. I think you'll need the Card Serial # (on the card physically so you'll have to pull it out) and then the Host and Data #s which you can get from the CableCARD setup screen for each one. I'd write all this stuff down before calling comcast and have the cards back in place since removing them after setup seems to cause them to reset in some way that you lose the premium channels again.
     
  7. Nov 6, 2006 #1107 of 9367
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    Do we know which menu on the S3 that contains the Host and Secure Data IDs they will be calling for?
     
  8. Nov 6, 2006 #1108 of 9367
    loughlin

    loughlin New Member

    3
    0
    Oct 24, 2006
    Two days after this installation, one of my cable cards was turned off.
     
  9. Nov 6, 2006 #1109 of 9367
    dt_dc

    dt_dc Mostly Harmless

    2,013
    0
    Jul 31, 2003
    Northern...
    It should be the CableCard MMI screen ... referenced in the installation directions:
    http://www.tivo.com/pdfs/CableCARDInstall.pdf

    See note at bottom:
    TiVo Central -> Messages & Settings -> Settings -> Remote, CableCARD, & Devices -> CableCARD Decoder -> select card -> Configure CableCARD -> CableCARD Menu
     
  10. Nov 6, 2006 #1110 of 9367
    treacherous

    treacherous New Member

    23
    0
    Oct 2, 2005
    Washington...
    I'm supposed to get my Series 3 tomorrow so stopped by Redmond office and picked up two cable cards.

    -Said I needed two cable cards. I didn't specify what they were for.
    -Asked me my phone number
    -Rep had some issues getting cards put in system because I aleady have card for my TV. They got it working though.
    -Rep asked their supervisor if there was a charge for extra cards. Supervisor said not yet. I didn't push the issue.
    -Signed for cards and left.

    5-10 minutes total.
     
  11. Nov 6, 2006 #1111 of 9367
    tase2

    tase2 Shy Guy

    3,538
    0
    Sep 26, 2004
    Wallingford, CT
    No initial cost, but is there going to be a monthly charge?
     
  12. Nov 6, 2006 #1112 of 9367
    treacherous

    treacherous New Member

    23
    0
    Oct 2, 2005
    Washington...
    I'll find out shortly and let everyone know what shows up on the bill.

    Cards appear to be different. One has a red pattern and says Cablecard and the other has purple color and says MediaCipher Cablecard. Both are Motorola based. Red model looks like what is in my TV.

    Part #: 507832-001-00 and 469140-003-00
     
  13. Nov 7, 2006 #1113 of 9367
    canonshooter

    canonshooter New Member

    4
    0
    Nov 4, 2006
    So the Comcast installer (a contractor) showed up today with 1 CC (even though I requested 2). He'd never seen a Tivo, much less installed a CC into one..I said, oh, this is going to be fun! He slid the CC into the Tivo...after a bit, the CC screen popped up with the card info Host ID etc... He used his cellphone to enter the serial number of the card NGxxxxxxxx and sent it in to Comcast, supposedly activating the card. We continued the setup, and got to the blue screen that said please wait Acquiring channel information. It sat there for 30mins, then I got an orange screen that said Error: unable to acquire channel information. By this time the installer (a contractor) had left since I told him that I'd read that this could take up to 25 mins. I called Comcast tech support and the guy I spoke to said that he looked at my account and saw that the card had not been activated. He said he activated it, but Tivo still doesn't go past the Acquiring Channel info screen. No one at Comcast, by the way, knew anything about the S3 and it's use of CC's.

    The manual says something about a Host ID number for the CC. No metion of it was or has been made by Comcast. The installer didn't give them that number.

    Should he have? Is that a number that Comcast need to pair up the CC?

    Any suggestions on what else to do? An installer is coming back on Friday with the second CC card that I ordered but they didn't bring.
     
  14. Nov 7, 2006 #1114 of 9367
    mattm29

    mattm29 Seattle TiVo stud!

    51
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    Aug 12, 2001
    seattle, wa
    I live in Seattle and noticed on my Comcast bill that I received today it said the following:

    Beginning December 1, Comcast will charge $1.50 per month for the second CableCARD for customers who require two CableCARDs for customer owned digital video recorders ("DVRs").
     
  15. Nov 7, 2006 #1115 of 9367
    jeffreyh

    jeffreyh New Member

    5
    0
    Dec 20, 2001
    Denver, CO
    Comcast in Denver installed my 2 cable cards yesterday. It took about 45 minutes.
    Everything went very smoothly. Maybe they are getting better at it.
     
  16. Nov 7, 2006 #1116 of 9367
    Pab Sungenis

    Pab Sungenis New Member

    204
    0
    Apr 13, 2002
    Vineland, NJ
    Comcast of Southern New Jersey (Vineland).

    Called yesterday to upgrade my service. Truck roll today, 1-5 time frame, they made it here at 4. Brought two cards. Looked at the TiVo and freaked.

    It was a contractor, and he said that the only other guy in the area who had a TiVo had a really botched job, taking over four hours. Since they were running so late, he didn't want to attempt it today, and asked if he could come back in the morning.

    I mentioned that I would have rather done a self-install, as I had been reading up on everything and knew what pitfalls to look for. He agreed to call in the cards and leave them behind with me to work with tonight, since if it takes ME four hours it won't bump three other installs off the list today. I agreed, and he'll be back in the morning to see how it went, and finish the job if need be.

    He also mentioned that he had found better instructions on-line than the one-sheet TiVo provided, and would print them and bring them with him tomorrow. Unfortunately, the call center woman put two cards on the order, but never mentioned TiVo, so he wasn't prepared for it. He would have moved us to the top of the pile if he had known. Argh. Friendly guy, though.

    Will try a self-install tonight, and share the experience. For those who are curious, they're purple label Motorola cards.
     
  17. Nov 7, 2006 #1117 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    Comcast told me the purple cards are the older ones. The red ones are newer. We couldn't get the purple cards to work. Tivo said they may have obsolete firmware. Has anyone had any luck getting the purple ones to work?
     
  18. Nov 7, 2006 #1118 of 9367
    lebowits

    lebowits New Member

    11
    0
    Apr 11, 2002
    Montgomery...
    I just spoke with Comcast via the 1-800-COMCAST number and was told that they DO NOT support TiVo. The technical specialist that came on the line explained that they would put cards into televisions, but not TiVo units. I explained that it is a CableLabs certified device and that they must support it but he continued to insist that in Maryland and Washington, DC that they will not do so. I've requested a call back from a supervisor to try and get this squashed.
     
  19. Nov 7, 2006 #1119 of 9367
    Jack D

    Jack D New Member

    175
    0
    Nov 2, 2006
    DC Metro Area
    Just to let you guys know: I set up a S3 on Saturday and after the hassle of getting the cable cards paired properly with the S3 I noticed a random pixellation on all channels. I did all sorts of experiments since Sat to see if it was the signal from Comcast or the cables between the S3 and my video processor but in the end I swapped out the S3 for a new one today and that seems to have solved the problem. BTW, once Comcast had configured my account properly the activation of the cards was easy. Today I just pulled them out of the old S3, popped the first one into the new S3 and had Comcast send it a signal. Once the channels came in, I did the same for the second one and no problems at all.
     
  20. Nov 7, 2006 #1120 of 9367
    Pab Sungenis

    Pab Sungenis New Member

    204
    0
    Apr 13, 2002
    Vineland, NJ
    Here we go. I now have the absolute worst CableCARD story yet.

    Comcast is now telling me that the tech, who refused to install the cards, was blocked from having access to the equipment. They're refusing to activate the cards without another truck roll, which cannot happen before Friday morning.

    But here's the best part. Because the cards aren't activated, the S3 is stuck in "Acquiring Channel Information" mode, and won't even let me access my antenna! The woman at Comcast says there's nothing she can do.

    I've informed her that if this situation is not rectified within 24 hours, because their equipment is now effectively denying me service from another source, I would have to take it up with my local franchise authority and the FCC.

    Looks like I'm going to be auctioning off my Series 3 instead of my DirecTiVos. God, I ****ing hate monopolies.
     

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