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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Nov 5, 2006 #1081 of 9367
    doraemon

    doraemon New Member

    41
    0
    Sep 18, 2006
    Update to my San Jose install. My roommate was home while two installers showed up (think they were actual Comcast employees, but am not sure). When I got home after work, the cards were listed as SUBSCRIBED and I reran Guided Setup.

    I previously only had Standard Cable, but have signed up for Digital Cable now. I was missing Channels 2 to 14 and some of the local HD channels, but not all of them. Then I noticed one CC had spontaneously reverted to NOT_AUTHORIZED.

    Contacted CC via chat and an initialization signal was sent to card. Said to give an hour and check again.

    When I checked this morning, even more channels are not working than last night. Both cards are again listed as SUBSCRIBED, though.

    I did a Restart on the S3 and now, neither CC is SUBSCRIBED. :( I'll have to contact Comcast again tomorrow once I have a moment. Most frustrating. The only saving grace is I did manage to see some of Gray's Anatomy in HD and I was suitable impressed at the picture quality.
     
  2. Nov 5, 2006 #1082 of 9367
    mkibbe

    mkibbe mkib

    5
    0
    Nov 5, 2006
    Has anyone had a problem getting the premium channels to come in with the Tivo Series 3 HD unit and the Motorola Comcast CableCards???? The Comcast guys as well as the high-end intallers from Abt Electronics have been out here five times and no one can get it to work. I also called TiVo several times with no good solution. I am about to return this Series 3 unit if we can't get this to work. Thought I would check the forum to see if anyone else had this problem.
     
  3. Nov 5, 2006 #1083 of 9367
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    It's got to be Comcast. Works fine for me and haven't heard this problem before.
     
  4. Nov 5, 2006 #1084 of 9367
    djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    I have been struggling with getting Comcast + S3 + Moto CCs to work together to get Premium channels too...

    I should point out that my Family Room S3 works great with the v4.21 Moto CCs, getting all of the Premium Channels I subscribe to with Comcast. So I know it works!

    However, my second S3 box is on its 3rd pair of Moto CCs, and still no premiums... it gets all of the other channels, including ESPN HD, INHD, etc. But I can not get the Premiums on that box.

    Have you checked your S3 CC screen (under Settings) to see what the "Host Validation" says under "Conditional Access"? It should say: "Host Validation: Valid", which it does say on my good S3. However, on the S3 I can not get premiums, that line reads: "Host Validation: Uknown". This would seem to imply a configuration problem. And Comcast has shown me they don't really care if they get it working...

    Another idea that has been suggested, is to hook up the S3 with a direct (and short) line directly from your main CATV feed (i.e., no splitters, no amp, etc.). I have also heard some say a "Cold Hit" is required, although Comcast refused to do one for me yesterday, saying it would "burn out" my CCs! :rolleyes:

    Any chance you could take your S3 to your nearest Comcast center and have them authorize it there? It would be interesting to see if it works in their office...

    Regards,

    Doug

    ========================

     
  5. Nov 5, 2006 #1085 of 9367
    doctord

    doctord New Member

    80
    0
    Dec 17, 2004
    The host validation is related to the pairing of the unit and the card. Based upon your statement, it seems that your working cards are paired properly and your non-working cards are not. I'm not sure that this is causing your problem as neither of my cards are paired and I receive HBOHD with no problems. In my area, pairing is not yet required although they are implementing it. If you call back Comcast, ask for help pairing the cards to the unit.
    I sugggest that your problem may be related to the coding of your account on their end or to an error in the cable card number on your account. I suggest taking out the cards and verifying the serial numbers with Comcast.
    Good Luck.
     
  6. Nov 5, 2006 #1086 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    It works for me, but there are a few people who've reported problems like that.
     
  7. Nov 5, 2006 #1087 of 9367
    DTG

    DTG New Member

    93
    0
    Jan 17, 2001
    Lincroft,...
    Comcast of Eatontown (NJ) just told me that they are out of Cable Cards and that I should check back next Thursday.

    Makes it hard to use my new Series3
     
  8. Nov 5, 2006 #1088 of 9367
    mkibbe

    mkibbe mkib

    5
    0
    Nov 5, 2006
    DJNEWLIN, you are the first person that I have heard of that is having the exact same problem as me. I know exactly what you are talking about on the Conditional Access screen. In fact, I had my sixth visit from Comcast today, and even pointed out this screen to the Comcast guy. He had no idea what to do with it. I asked why it said "copy protection key: disabled", and "host validation: unknown". No clue on their part. I am currently using the fourth set of CableCards they have brought (ie, #7 and #8) and Abt has even swaped out my TiVo unit. Yesterday, Comcast changed the splitter coming into my house to increase the total voltage to 2000 (my old splitter had 1000mHz). Today, Comcast took my splitter off and tried with the line going straight to my TiVo, that did not work either.

    The only other thing that we have not tried is something TiVo suggested, but most likely will not work. TiVo said that the current version of TiVo software was 8.0.1. Version 8.1 is due to come out Nov 14th. They will be sending it to boxes then. But, I don't think this will fix the problem. It has to do with the cards not being able to decrypt the signal for the premium channels.

    Out of curiosity, are you on the Comcast Southwest 1,4,5 service, or the Northwest 2,3? The best thing Comcast can say to me is that "it must be my area". Very frustrating.
     
  9. Nov 5, 2006 #1089 of 9367
    djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    Having ABT swap out the TiVo, and and trying your 4th pair of CCs, along with cable feed improvements, really seems to point to what doctord is saying in his response to this problem... that this is likely a problem at Comcast's end (coding, etc.). His advice to check the CC#s is good advice. I have taken the cards out (with the TiVo powered off, to keep the Data#s from changing), and re-confirmed I have the #s correct (all 4 of them per card!).

    I live in the Western Suburbs of Chicago... I'm not sure how to verify the Southwest or Northwest #s you quote though - can you elaborate on how to get this info?

    I still think taking the S3 to their office might be a good last resort. I have unplugged my working S3, and it always works when I power it back up (including the premiums).

    I think it is clear that Comcast is doing the very minimum to comply with the FCC mandated CableCard support... and I would argue they are not really complying... somehow the term passive-aggressive comes to mind... :rolleyes:

    Doug

    =======================

     
  10. Nov 5, 2006 #1090 of 9367
    mkibbe

    mkibbe mkib

    5
    0
    Nov 5, 2006
    Thanks for the response! Yes, I did take the cards out today with today's Comcast visit and confirmed the serial numbers. Also, I asked the Comcast guy to confirm that the correct CableCard, Host and Data numbers from the Pairing window were in his system. He said they were.

    As to the area you are in, when you go through the TiVo Guided Setup, it asks you to choose the correct Comcast cable lineup (Southwest 1,4,5 or Northwest 2,3, etc.). I found it on one of my Comcast notices that came in the mail some time ago. This usually refers to the channel line up you get. I ask because I am technically in the Southwest 1,4,5 Rebuild zone. I was wondering if there was something about my zone that was giving these cards a hard time with respect to decrypting the signal. It is just hard to believe that all eight Cablecards and two differnet TiVo units are having the same exact problem. It MUST be on the Comcast end. But, I don't know enough about the Comcast system to suggest anything else to them. And, they don't know enough themselves. However, the fact that one of your boxes does work, and the other does not,....it suggests that it is not a problem with my zone.

    I would love to hear from you if you are able to solve this problem. As I mentioned before, the only solution Comcast now has for me is to return the TiVo unit and use the Comcast HD DVR. I am NOT excited about that. I like my TiVo.
     
  11. Nov 5, 2006 #1091 of 9367
    Gregor

    Gregor Active Member

    46,740
    14
    Feb 18, 2002
    Could it be a signal strength problem?

    One thing my Comcast installer noted was that bad connections would cause failures.
     
  12. Nov 5, 2006 #1092 of 9367
    djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    The Comcast CableCard Tech Support specialist just called ("Chris"). Long story short... my S3 is now getting all of the Premiums!

    It only took Comcast about a minute or two. I had already written down all 4 numbers for each CC before he called. I read them off, so that he could confirm they were entered in his system correctly.

    What was interesting, was that my S3 didn't even "react" when he did his thing at the head-end. No xxx-4 error, for example. When he said to check my channels, on the S3 Settings/CableCard/CC1/Test Channels, there they were! He then asked me to check CC2 the same way, and it had all premiums as well.

    I tried to get out of him what exactly he did differently this time, but I didn't really get a good answer... He said he wanted to confirm all of my #s, and he said that they were all correct in the system. Then he said he was going to "Validate" the cards. And indeed my Conditional Access screen now shows "Host Validation: Valid 01".

    I am quite convinced that this problem was at the Comcast head-end/configuration. I think perhaps Comcast is starting to get a handle on what to do.

    Bottom line: Chris told me if I ever have this problem again, to call the Comcast number, menu to Tech Support, and tell them you need a call back to Validate/Pair your CCs. They have a policy to call back within 2 hours, and will have the CC tech specialist call you. Chris - thank you!! :)

    I checked my bill and could not find the area I am in. My FCC Franchise Authority is DuPage County Center, Wheaton, IL if that helps...

    Regards,

    Doug

    ===================================

     
  13. Nov 5, 2006 #1093 of 9367
    Walt_3

    Walt_3 New Member

    3
    0
    Nov 5, 2006
    I agree with you. As we say in silicon valley, he's pulling numbers out of his butt. No one here knows the extent of the problem, which, by the way, I'm having also.
     
  14. Nov 5, 2006 #1094 of 9367
    Walt_3

    Walt_3 New Member

    3
    0
    Nov 5, 2006
    I don't think they will allow you to install the CC's yourself. The reason, as I understand it, is that they have to burn eeprom's on the cards out in the truck before they give it to you to insure that someone can't swipe your card and get free cable for the rest of their life, or something like that.
     
  15. Nov 5, 2006 #1095 of 9367
    mkibbe

    mkibbe mkib

    5
    0
    Nov 5, 2006
    WOW! You give me hope. Since it is 10:30pm right now,...I will wait until tomorrow and call. I hope this works. Did this guy Chris have you take your cards out and reinstall them? Or, did you just read him the numbers and he did his thing on his end? And, which exact numbers should I have for him? My Host and CableCard numbers? Do I need to pull them out again and get my serial numbers too? Since I am on the 7th and 8th set, I did not write them down myself and let the Comcast guy do it.

    Thank you so much!
     
  16. Nov 6, 2006 #1096 of 9367
    doctord

    doctord New Member

    80
    0
    Dec 17, 2004
    You definately need to write down the card serial numbers and have Comcast verify the numbers were correctly entered into their system under your account.
     
  17. Nov 6, 2006 #1097 of 9367
    Jack D

    Jack D New Member

    175
    0
    Nov 2, 2006
    DC Metro Area
    I got my S3 and CCs working this weekend except that the picture on all channels breaks up at random intervals. I've tried swapping all the cables, the signal strength is in the mid 90s. Comcast "hit" the cards. I rebooted. Still same problem. Could this be a problem with the cards? I'm getting all the channels I am supposed to but just not without the picture breaking up. I used the exact same set up (cables etc) with my comcast moto DSTB and no problem.
     
  18. Nov 6, 2006 #1098 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    This is an ongoing saga. Comcast was here for 3 hours on Wednesady. Couldn't get the ccs to work. He came back on Thursday only to learn that their system (box drivers) was down. He reschduled for today. I just got a call that the box drivers are down again. They have no idea if or when they will come back up. They have now rescheduled for Thursday.

    I am really glad that my S3 works without the ccs, but I would like to see my new TV in HD. :(
     
  19. Nov 6, 2006 #1099 of 9367
    djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    I wrote down all 5 numbers per CC (S/N starting with "NG"xxxx, Unit Address, CC tm #, Host ID, Data #). And no, he did not ask me to pull out the CCs and reinsert them.

    Please know that if you pull out your CCs while your TiVo is powered up, you will cause the Data # to change each time! And this may break your pairing at the head-end.

    I powered down my TiVo, pulled out CC1, wrote down both the numbers on the card (the S/N "NG"xxxxx and the Unit Address). Then I put CC1 back in, did the same for CC2 and then powered the TiVo back up. Then I went to the Settings/CC menu and wrote down the CC tm, Host ID and Data #. It really seems over the top how many numbers they have in this security protocol. :rolleyes:

    Best of luck!

    Regards,

    Doug

    ===============================

     
  20. Nov 6, 2006 #1100 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    How did you power down your Tivo? Did you pull the plug? Tivo has advised against doing this.
     

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