1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Nov 3, 2006 #1061 of 9367
    Maeglin

    Maeglin New Member

    366
    0
    Sep 27, 2006
    Norcross, GA
    No it isn't, not for the analog channels. In the 2.5 weeks between setting mine up and getting the cards installed, those were working just fine with both specific recording and season passes. For basic cable, the only thing that the cards would bring to the table would be mapping of the HD locals. If that's something you care about, then yes... the cards are needed for analog cable.
     
  2. Nov 3, 2006 #1062 of 9367
    Maeglin

    Maeglin New Member

    366
    0
    Sep 27, 2006
    Norcross, GA
    Interesting that he says that, but I see a $5 HD equipment charge for the pair of CableCARDs on my bill when they do little more than channel mapping and general decryption. I guess that's another new thing that needs to filter down to the different areas? The $1.50 special rate for that second card in an S3 hasn't made it to the Atlanta area either, apparently.
     
  3. Nov 3, 2006 #1063 of 9367
    mportuesi

    mportuesi As seen on TV

    1,891
    0
    Nov 10, 2002
    San...
    When they say "no addtional charge for HD", they mean no additional charge for the HD programming. They don't include whatever equipment rentals you need to access the HD signal. If you're an everyday customer who needs a set-top box from Comcast to get HD, you pay them a $5 rental fee for the box.

    I think the extra $1.50 fee for the CableCARD is fair, considering they're providing you with the CableCARD in lieu of a set-top box. I don't know why they're charging you an extra $5 HD equipment charge on the CableCARD. Sounds like more Comcast stupidity and/or inconsistency from area to area.
     
  4. Nov 3, 2006 #1064 of 9367
    naren

    naren New Member

    3
    0
    Nov 3, 2006
    Berkeley...
    I'm looking to find information on what folks in North NJ (specifically Union county) have been quoted (or billed) for cablecard charges.

    It's obvious from reading this thread that Comcast's charges for cablecards seem to vary quite a bit depending on the area or even the CSR you speak with within an area. I currently have a Comcast DVR and am looking to initially *add* the S3 to my setup. (I may eventually get rid of the Comcast DVR once the Tivo setup is stable)

    The first CSR I spoke with a few days ago flatly denied that I can get both the Comcast DVR and the S3 working together on one account. I called up again today, and was quoted $7.95 per month per cablecard in addition to whatever I am currently paying. She said the only way she could get cablecards into the ordering system is to add each of them as an "outlet", and anything other than the primary outlet would be $7.95 each (even if they went into a single device). In my case, the Comcast DVR would be the primary and each cablecard counts as an additional. If and when I returned the Comcast DVR, one of the cablecards would become primary, and I would pay $7.95/mo for the other.

    I asked about references to $1.50/mo I had seen in this forum, and she looked and said she could not find anything at all that was priced at $1.50. She also very helpfully volunteered to check with someone else, but came back and reported the same.

    I finally decided to go with the install appointment anyway, and deal with the pricing issues later.... Does anyone here have any additional info on pricing in Northern NJ/union County?

    Thanks,
    - Naren
     
  5. Nov 3, 2006 #1065 of 9367
    rupesh97

    rupesh97 New Member

    13
    0
    Nov 3, 2006
    Hi c3,

    I also live in the bay area (Mountain View). Quick question - according to Maeglin, you don't need CableCARD in our situation since basic channels are not encrypted. I'm just curious if you have tried this option?
     
  6. Nov 3, 2006 #1066 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    CableCard is not needed for analog channels, but we didn't buy S3 for just analog cable. CableCard is needed to map digital channels and to get TiVo program guide data for those channels. For all practical purposes, you have to get CableCards.
     
  7. Nov 3, 2006 #1067 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    Of course the S3 would work fine for analog channels without CableCards. I would think all S3 owners are interested in digital channels, either cable or OTA.
     
  8. Nov 3, 2006 #1068 of 9367
    g808

    g808 New Member

    86
    0
    Sep 14, 2006
    I'm also getting charged a $5 HD fee in San Jose. I also thought that was only if you had the plain HD box. They are also charging me $1.50 for both CableCARDs, which seems standard. The CR spoke with her manager and said that the $5 is valid since the CableCARDs are decrypting the HD. Well, isn't that what the CableCARD fee is?

    I'm going to call Comcast again to refute this charge.

    BTW...they also tried to charge me 2 service fees and 1 install fee! Of the 4 appointments I had scheduled to install the cards no one showed up twice! To top it off the techs never got the cards working. I had to call Comcast several times to get it working myself. I got those reversed.
     
  9. Nov 3, 2006 #1069 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    I spoke to Comcast again about getting one of my install fees refunded. They'd charged me for a "Advanced Install" which is either an HD box or a DVR, neither of which I got (just the 2 cable cards). Also they'd said the install would be free, so I shouldn't have been charged anyway. I'd spoken to 2 different CSRs and they'd both put the credit on the account, only to have it silently reversed by some higher up. This reversing of credits is really annoying, and means you can't trust anything a CSR says (not that you could anyway), even if they mean it, its subject to review.

    So I spoke to a supervisor, who agreed that it should be credited, but she wasn't the person who could approve it, it seems its impossible to speak to them directly. But she was certain that it wouldn't be reversed this time (yeah!, right!). I got her extension so I can bug her when the next bill proves her wrong.

    Did I ever mention I hate Comcast? And the worst thing about the S3 is dealing with Comcast.
     
  10. Nov 3, 2006 #1070 of 9367
    worachj

    worachj Active Member

    1,144
    4
    Oct 13, 2006
    Eagan, MN
    Ditto here. The Comcast triple play. Get incorrect information and pricing from CSR for cable cards, get untrained installer for installation of cable cards, get incorrect billing for cable cards.
     
  11. Nov 4, 2006 #1071 of 9367
    canonshooter

    canonshooter New Member

    4
    0
    Nov 4, 2006
    Is there a difference between CC's for TV's and CC's for the Tivo S3? The first time I called Comcast they I told them I needed two CC's for my Tivo HD. They told me it would be a $23.99 install charge, plus $5.99 PER CARD, per month!! I told him to forget it.

    I called back a while later, told them I needed 2 CC's, but didn't tell them it was for a Tivo S3. I said I needed 2 because my device has two tuners. He told me it would be $23.99 install charge, with NO other fees, including no montly fee!. I got his name and extension number just in case!

    I set up an install for Monday. Should I have told them it was for a Tivo, or are the cards the same for Tivo's and TV's?
     
  12. Nov 4, 2006 #1072 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    There is no difference between a card for a TV and for a DVR.

    The cable card is a standard, which works with all compliant devices (like a TiVo).
     
  13. Nov 4, 2006 #1073 of 9367
    canonshooter

    canonshooter New Member

    4
    0
    Nov 4, 2006
    Excellent! Thanks! So the installer doesn't need to know whether the CC's are for a TV or Tivo S3 before he gets here?
     
  14. Nov 4, 2006 #1074 of 9367
    jlib

    jlib Lean Forward

    1,063
    0
    Nov 21, 2002
    Carmel...
    I thought for sure I would spared the installation agony of the "early adopters" especially since my initial call to Comcast went so smoothly. I am in the Monterey Peninsula, California area and the phones are answered at the Concord regional facility. I was immediately transferred to the Cable Card Dept and Hakim the CSR was knowlegable and competent and knew about the S3 and what was required. So, even though it took 2 weeks to setup an installation appointment I was jazzed because there was no installation fee for upgrading basic cable to digital cable and the only recurring was the $1.50 for second cable card (as expected).

    Since the CSR was on top of things it did not occur to me at the time to insist on a Comcast truck roll and not a contractor as I had already been warned earlier on this thread. Listen up people, do not let them send a contractor! Mine showed up in the unmarked pickup and, though a nice enough guy, had never seen an S3, had no training on it, could barely follow the instruction sheet I printed out, had done some cable card installations before but did not know what any of the data screens meant and of the 2 non-working cards he brought one already had "BAD" written on it with a marker. Since he could not diagnose the problem he blurted out that he personally does not like cable cards and I really need to get an hourly Comcast guy out here because he only gets $4 per card and it could take hours and is just not worth it for him. So I let him go on to his other jobs because it was obvious nothing good was going to happen.

    I called Comcast to get a Comcast truck roll and the CSR says I am sorry the supervisor of the contracting company has to come out and verify that the job can't be completed first. I told them I don't care I will pay for the truck roll. No, the contractor has to come out. Ok, put me on the books now for next week for a Comcast tech then. No, again. Fortunately, the contractor supervisor is coming out tomorrow Saturday and with new cards at least. The fact that he is coming out on a weekend is a real positive I think in that he probably does want to get it fixed and off his books. But I have this uneasy feeling I have only contributed the first chapter of my particular installation saga. Let the nightmare begin...
     
  15. Nov 4, 2006 #1075 of 9367
    gbrown

    gbrown New Member

    74
    0
    Oct 31, 2006
    Ref: Cupertino Comcast - San Jose, CA

    FIRST: It took the CSR in the office 70 minutes to figure out how to add the 2 Cablecards onto my account and schedule an appointment

    SECOND: The day comes for the installation. I take off from work and wait for my promised 12-4PM installation. At 3PM, someone from the subcontrator's office calls up and says they will be late. But she promises no later than 6PM. At 4PM, I call Comcast and demand a credit for installation AND schedule a backup appointment for the earliest slot, 12-4PM on Monday. At 6PM, no-one shows and I call Comcast and ask to talk to a Supervisor. She schedules a Priority Install for Saturday - today. I call this morning and the CSR says that I cancelled the install on Friday and there is no request for an install today. I have now been on hold for over 20 minutes waiting for the Supervisor.

    WHY WONT THEY LET ME INSTALL MY OWN CARDS?
     
  16. Nov 4, 2006 #1076 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Absolutely not.
     
  17. Nov 4, 2006 #1077 of 9367
    loughlin

    loughlin New Member

    3
    0
    Oct 24, 2006
    Update on this. On the second appointment with Comcast, tech called the morning of the appointment to say they were out of cable cards. Rescheduled a third time and tech shows up with only one cable card. Scheduled forth appointment, tech shows up with two cable cards. He can not get it to work and is blaming Tivo for the problem. I get Tivo tech support on the phone who expains to the tech that the problem is with Comcast and not the Tivo. I have to repeatedly insist that the cable card not be installed on the TV. The tech understood what was going on and sympathized but he was being pressured by the headend to install on the TV. Finally after three hours of arguing including several trips by the tech to his truck to have a personal conversation with the headend, the tech was able to talk them into letting him install on the Tivo. HD is now working.
     
  18. Nov 4, 2006 #1078 of 9367
    mportuesi

    mportuesi As seen on TV

    1,891
    0
    Nov 10, 2002
    San...
    I have an update with my CableCARD install.

    The Comcast tech left about an hour ago. The installation was very uneventful. Most of the time was spent simply waiting for the CableCARDs to get the channel information, which took about 3-5 minutes for each card. My cards are the Motorola brand.

    The tech guy set up each card separately, and there were no problems. There were some 161-4 errors, but he knew he was supposed to ignore them (this wasn't his first install job in a Tivo).

    He said that Tivos are actually easier CableCARD installs than TV sets, since the TV sets have complicated channel-scan procedures and take more time to set up. He also admitted the Tivo Series 3 is very nice, and that if he didn't get his cable service for free he definitely would be thinking twice about paying for the Comcast DVR :)

    He tested out the channel reception, and even waited while I re-ran Guided Setup to make sure the CableCARD channels were coming through.

    Everything is working just fine. I get HD for all of the locals, plus Discovery, ESPN/ESPN2 and a few other channels in HD.

    The only "glitch" I can report so far is that the channel lineup in my program guide includes dozens of channels on the digital tier that I currently can't access, because I don't have a digital subscription. I have to spend some time in the Tivo channel list and edit out the channels I don't actually receive.

    I am being charged $15.99 for the in-home install, plus $1.50/month for the second CableCARD. No additional costs.

    Update: I also ended up getting digital simulcast for all of the channels on the analog tier by default. So all of my channels are digital, which is good since the analog signal quality was pretty dicey.
     
  19. Nov 4, 2006 #1079 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    Maybe they should call this guy the rearend. :D
     
  20. Nov 4, 2006 #1080 of 9367
    royalwin

    royalwin New Member

    1
    0
    Nov 4, 2006
    Thanks to the folks here for all the good information, especially sharding. I went to Redmond and was in and out in about 5 minutes with two cablecards, no charge. Installed them at home (just one of them in a TV - TIVO's not here yet) went flawlessly. I got my bill and it lists two cards and no charge. FYI, while I was at the comcast office they told me there were plans to implement a small <$2.00 fee for a second cable card at some time in the future.
     

Share This Page