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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. rrg

    rrg New Member

    78
    0
    Apr 22, 2004
    NJ
    I just tried to order two cablecards from Comcast (Union County, NJ) and was told that they're "out of stock" and to call them back next week.

    Is this a runaround? Am I likely to get a different answer if I phrase the request differently? (Like, if I say I have two TVs instead of a TiVo S3?)

    Is there any point in getting TiVo involved at this (very early) stage?
     
  2. Nov 1, 2006 #1022 of 9367
    bicker

    bicker bUU

    10,382
    43
    Nov 9, 2003
    Georgia
    This is a very good point. Folks have to recognize that far less than 10% of S3 customers cannot get their S3 working with CableCards -- I suspect the number is down closer to 2% or 3% who never get it working correctly. Hopefully, TiVo will eventually figure out why, and even that number will decrease.
     
  3. Nov 1, 2006 #1023 of 9367
    Xiidaen

    Xiidaen New Member

    24
    0
    Jan 11, 2002

    If you think it will help...Comcast NJ Central has been claiming to be out of stock with cablecards to me since mid-September. Frustrating to say the least.
     
  4. Nov 1, 2006 #1024 of 9367
    Phantom Gremlin

    Phantom Gremlin New Member

    1,555
    0
    Jun 20, 2002
    Tualatin,...
    Where are you getting your numbers? "Far less than 10%" is a pretty definitive statement.

    The number could be 10% or 2% or 22% or 92%. The only way you could know is if you were an insider at TiVo or one of the MSOs. Are you?
     
  5. Nov 1, 2006 #1025 of 9367
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Bicker cant seem to win... he gets beat when he says something negative... now he gets beat when he says something positive. I think he deserves some slack. :)

    Nobody but Tivo knows that real story. I think if you read this forum and take into account that the most vocal on forums are typically those with negative experiences and bounce that off of the threads of folks claiming love for their S3's and reasonabally good experiences that his prediction is probably reasonable.
     
  6. Nov 1, 2006 #1026 of 9367
    driver49

    driver49 I Wrote the Book

    50
    0
    Sep 25, 2003
    Near...
    Anybody out there have an experience with the S3 using Comcast in the Nasvhille, TN area?

    I'm getting ready to buy a 750GB S3 from Weakknees, and I'm trying to get all my ducks lined up before I pull the trigger. Taking the Comcast DVR out of the equation and relying entirely on the S3 for tuning, recording, and viewing will change my TeeVee experience completely, so I'm trying to figure out where the bugs are hiding.

    I'm on the phone now with their CSR. He gave me a song and dance about TiVo -v- their DVR: "I tried the TiVo and wasn't happy with it... too many remotes... didn't like the interface... to much like using a buggy computer..." Made me wonder if he'd ever actually used an S3 or if he was just reading from a script. What he described sounds more like the Comcast DVR to me. Now there's a buggy machine with a sucky interface..

    I'm on hold while he tries to figure out what it's going to cost. He told me "$15.95 per MONTH per CARD" -- over and above whatever I'm paying for cable now (less the charge for the DVR, which is $9.95/mo). That doesn't sound like what I was told the first time I called right after I learned about the S3. I think it's $5 per card, minus the box = a wash on my cable bill.

    He's come back on the line since I started typing and doesn't have an answer for me... has to get back to me... so, while I'm waiting, I've got this question: is it worth it to spend the $35 to have their installer come out and put in the cards? Any likelihood that their installer will know what he's doing and be able to help me get the S3 up and running ? Or should I just figure "if I want it done right....I'm gonna hafta do it myelf" ?

    Anybody else in the Nashville area got an S3 up and running with Comcast? I'd love to hear what your experience was.

    Thanks,

    --PS
     
  7. Nov 1, 2006 #1027 of 9367
  8. Nov 1, 2006 #1028 of 9367
    djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    There have been some questions lately, regarding Comcast's billing for CableCards. I know I myself have received every possible answer you can imagine for how much a CableCard will cost.

    In this month's bill (dated Oct. 28, 2006), on Page 1, was the following - fyi I am in a Western Suburb of Chicago, IL...

    "...News From Comcast

    Comcast periodically reviews and adjusts prices to ensure they best
    reflect the value of the products and services customers receive.
    Below are monthly price changes that take effect with January 2007
    bills. There is no change to High-Speed Internet or Digital Voice
    pricing.

    Basic Service increases from $13.99 to $15.49; Standard Cable (Basic
    & Exp. Basic) from $49.99 to $52.49; HDTV Equip. from $5 to $7;
    Digital Classic & DVR Service from $9.99 to $11.99 each; Digital
    Premier & Digital Sports from $5 to $5.99 each; CableCARDs will
    be $1.50 each.

    Monthly digital packages also change: Digital Silver from $75.99 to
    $79.99; Digital Gold from $83.99 to $88.99; Digital Platinum from
    $89.99 to $94.99. If you are receiving Comcast services under a
    promotional offer, the new prices will apply when your promotion
    ends. We appreciate your business--thank you for choosing
    Comcast...."
     
  9. Nov 1, 2006 #1029 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    Well the Comcast guy was here for 3 hours today. He was never able to get the cablecards to work. When we got to the point where it says test channels, it goes into this continous setup loop.

    I called Tivo. They had me take the cards out one at a time and try again. Still NG. They suggest that I get Comcast to try 2 new cards. If they don't work, they want me to send back the Tivo unit for a new one. :mad: :(

    So tomorrow 2 guys will be here from Comcast with 2 more cards. I hope this works. This is really frustrating.
     
  10. Nov 2, 2006 #1030 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    The Comcast guy was here for 3 hours yesterday. He did everything right, but we couldn't get the cablecards to work. Tivo kept going into the guided steup mode and just kept looping through again and again.

    After he left, I called Tivo. I was able to get someone on the phone very quickly. He stepped me through the setup of the cards again and still they didn't work. He suggested that Comcast bring 2 more cards and try again. If that doesn't work, he siad they would send a new Tivo. Yikes, I just set up all of my season passes.

    So 2 guys from Comcast are coming today with 2 more cards. I really hope this works.
     
  11. Nov 2, 2006 #1031 of 9367
    winpitt

    winpitt New Member

    276
    0
    Oct 17, 2006
    Actually I agree with Bickers point. But would also voice the opinion that in this particular forum for some reason it seems frowned upon to say something negative about the S3. Normally you see more noise from people having problems than from those who everything works fine for. This forum, however, seems to be somewhat unique.

    I'd also consider that it's possible that there is a far higher percentage than normal of people who bought the S3 being part of this forum than with other similar products. That would be due the the price, and due to the almost cult following that we've got with TiVo. Just a possibility - and don't mean anything negative OR positive by it.

    But for example, take a look at HDF. There's about nothing whatsoever in that forum - though it is specifically for products and services including this. Very strange.
     
  12. Nov 2, 2006 #1032 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    Sorry for the double message. The first one didn't seem to go through.
     
  13. Nov 2, 2006 #1033 of 9367
    winpitt

    winpitt New Member

    276
    0
    Oct 17, 2006
    Update: No fimware from Toshiba yet. The only thing I can get through the CC connection is local HD. I'm assuming that's not encrypted, so the CC is effectively doing nothing. I've also noticed that changing channels takes 2-4 seconds per channel. I'm guessing that this is an artifact of the tuner in the 46HM94 TV. Can anyone say what the performance/speed is with CC in an S3? I'm guessing it could be completely different but have nothing to compare it to at the moment other than my 8300's.
     
  14. Nov 2, 2006 #1034 of 9367
    djnewlin

    djnewlin New Member

    46
    0
    Apr 4, 2004
    Chicago suburb
    My S3 with two Moto CCs takes about 1-2 seconds when I hit the channel up/down button to tune in.

    Does your Tosh have a QAM tuner for in-the-clear digital channels? If so, that would give you a good idea of where the lag in channel changing is coming from...

    Regards,

    Doug

    ==============================

     
  15. Nov 2, 2006 #1035 of 9367
    rrg

    rrg New Member

    78
    0
    Apr 22, 2004
    NJ
    I called back the next day and went through the extra phone-menu delays to get to tech support instead of a more generic CSR. I made the same request for two cablecards for a TiVo Series 3. This time, the rep put me on hold briefly while he checked on cablecard availability, and then he scheduled an appointment for me for next Tuesday for them to install the cards. No talk of being "out of stock."

    So, we'll see.
     
  16. Nov 2, 2006 #1036 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    I am also dealing with Comcast in Union. Read my threads. Hopefully they will figure this out. I'll keep you posted.
     
  17. Nov 2, 2006 #1037 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    Comcast guy showed up today with 2 new cablecards. Looked hopeful. He put one in, called the office only to learn that their computer has been down for 20 minutes and they don't know when it will come back on. He leaves. It's now 2:30. He calls to say he is stuck at a job, but the computer is up. Probably won't get here today. 2 full days wasted waiting for him!!! He may come on Monday.
     
  18. Nov 2, 2006 #1038 of 9367
    AVSman

    AVSman Member

    37
    0
    Mar 17, 2006
    Seattle, WA
    There is a note on my Comcast cable bill this month that says,

    Beginning December 1, Comcast will charge $1.50 per month for the second CableCARD for customers who require two CableCARDs for customer-owned digital video recorders ("DVRs").

    Oh well, I guess no charge for a self-install and only $1.50/mo is pretty good, given the variety of pricing quoted here, but I liked FREE even better! ;)
     
  19. Nov 2, 2006 #1039 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    Why is that a thumb down? Yes, I'd like to have it for free, but Comcast is not in the charity business. They have to buy the card and provide support for it. I think that is an appropriate charge.
     
  20. Nov 2, 2006 #1040 of 9367
    AVSman

    AVSman Member

    37
    0
    Mar 17, 2006
    Seattle, WA
    Um, most people wouldn't give a thumbs up to paying more money. :)

    Also, I'm a little disappointed in the price change since I was told "no charge" for either CableCARD when I picked them up.

    But c'mon, can't you tell by the ";)" that I'm probably not raging mad over a buck fifty a month?
     

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