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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Oct 26, 2006 #981 of 9367
    MJedi

    MJedi Member

    121
    0
    Jun 17, 2002
    WA
    After 4 calls to Comcast, 3 tech visits, and 2 bad cards, I finally have both tuners working. I'm so happy and relieved. :D Now to cancel DTV... and dispute some charges on my Comcast bill. :mad:
     
  2. Oct 26, 2006 #982 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    I am on the phone with Comcast in Union, NJ right now. I have been on the phone for 20 minutes. They have told me that -

    -they are out of stock on cablecards and have no idea when they are coming in

    -they do not support Tivo. Cablecards are not compatible with Tivo. They will not install cablecards in Tivo. :mad: :thumbsdown: :confused:

    I asked them flat out of they refuse to give me the cablecards. They said they would give me the cards. I have to install them myself (should be no big deal). They said they won't work. They said they would be activated in the office before they are delivered.

    Has anyone eslse experienced such nonsence?
     
  3. Oct 26, 2006 #983 of 9367
    MScottC

    MScottC Member

    720
    0
    Sep 11, 2004
    Let them know that Comcast of Jersey City seems to support CableCards in TiVo just fine. My wife is watching HBO in HD thru the TiVo as we speak.

    Scott
     
  4. Oct 26, 2006 #984 of 9367
    debbie6754

    debbie6754 Member

    35
    0
    Nov 1, 2002
    New Jersey
    Well, after being on the phone for a very long time, the women came back on and apologized to me. She called the install/repair guys and asked them and they told her that in fact they do support Tivo. She was upset that Comcast had not given any of this info to her. The repair guys admitted to having a few cablecards stashed away which they offered to me. So, so far, so good, they are coming on Wednesday. Tivo due today. :) I will be so glad when all of this is over.
     
  5. Oct 26, 2006 #985 of 9367
    Adams61

    Adams61 New Member

    7
    0
    Oct 25, 2006
    Mississippi
    Update: I called tivo and we had a conversation with my comcast office. They are still saying they do not support tivo cable cards even though the tivo tech explained the FCC guidelines. The tivo tech took all of the information and gave me a case number. She said she would send it to the tivo corporate office and I should hear something within 5 business days.
     
  6. Oct 26, 2006 #986 of 9367
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    This should be interesting.... keep us informed...
     
  7. Oct 26, 2006 #987 of 9367
    donnlewis

    donnlewis New Member

    9
    0
    Oct 26, 2006
    Howard County, Maryland. Called Monday, appointment scheduled for Thursday... Tech took 20 minutes to install two SA branded cable cards. Both worked first try. 10 of the 20 minutes he was on hold, so my experience was quite good in all respects.
     
  8. Oct 26, 2006 #988 of 9367
    ah30k

    ah30k Active Member

    2,211
    0
    Jan 8, 2006
    I just got a call from Comcast asking me if I would mind taking a short survey regarding my recent Digital Cable service addition.

    SURE!!!

    Comcast: How would you rate the installation on a scale from 1 to 10?
    Me: How about a 1! Any more questions?

    Never been so happy to take a survey in my life!
     
  9. Oct 26, 2006 #989 of 9367
    rvt100

    rvt100 New Member

    9
    0
    Sep 20, 2006
    The best bet is to call back to Comcast Philadelphia and ask for Executive Assistance , tell your story and then ask that person for their direct line. If your experience is like mine, the executive assistant will pass the problem off to a busy field person who may or may not get the job done. If the field person drops the ball you should go back to the executive assistant via their direct line and even if you get their voice mail. Leave a detailed message. They will then bug the field person until your problem is solved. Worked for me, only took three voicemail calls to the executive assistant till the field person solved my problem.

    I think the executive assistant is measured by the number of unhappy customers they satisfy.
     
  10. Oct 27, 2006 #990 of 9367
    Adams61

    Adams61 New Member

    7
    0
    Oct 25, 2006
    Mississippi
    Thanks for the tip. I did call an executive assistant Wednesday. She said someone would call me back that afternoon but I never heard from anyone. That's why I called tivo. I wish I had gotten the name of the executive assistant. I think I'll try calling again tomorrow.
     
  11. Oct 27, 2006 #991 of 9367
    MJedi

    MJedi Member

    121
    0
    Jun 17, 2002
    WA
    Question. I currently only subscribe to Digital Plus. If I want to add one of the premium channels (HBO or Cinemax), are they just going to turn on something on their end? Will it affect the CC's? Will I need another initialize and hit? Thanks in advance.
     
  12. Oct 27, 2006 #992 of 9367
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    As I understand it, they will send what's called an EMM to authorize additional channels. The EMM is just an update to the authorization list on the cablecard.
     
  13. Oct 27, 2006 #993 of 9367
    SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    "Entitlement Management Message"
     
  14. Oct 27, 2006 #994 of 9367
    winpitt

    winpitt New Member

    276
    0
    Oct 17, 2006
    OK, Comcast was out yesterday to install a CC in my Toshiba DLP. After about 2.5 hours, determined that the firmware for the Toshiba needed to be upgraded in order to support correct functionality of the CC. They called Toshiba who concurred. Toshiba is to send the new firmware next week, and Comcast will be back out. The firmware of the Toshiba seems to be about 5 major revisions out of date.

    Comcast tested the exact CC in their device at my location and it came up OK.
     
  15. Oct 27, 2006 #995 of 9367
    MJedi

    MJedi Member

    121
    0
    Jun 17, 2002
    WA
    So it shouldn't "de-initialize" the card? Or I won't need to request a hit again?
     
  16. Oct 27, 2006 #996 of 9367
    hiker

    hiker S.o.N.Y.D.a.C.

    1,352
    0
    Nov 29, 2001
    SF Bay Area...
    You shouldn't have to do anything except ask them to add whatever package you want and the channels should be viewable shortly thereafter.
     
  17. Oct 27, 2006 #997 of 9367
    bugsmom

    bugsmom New Member

    10
    0
    Oct 11, 2006
    UGGGGGGGGG...spent the whole day waiting on my cards (after 2 week wait for install).....my original time was 8-11...guy showed up at 2:20...with 2 cards...of course one did not work and have a reschedule for tomorrow.....the 2 guys left at 4:40.....this is in Atlanta...OVER IT!!!!!!!!!!!!!! :mad:
     
  18. Oct 27, 2006 #998 of 9367
    N7TB

    N7TB New Member

    34
    0
    Dec 14, 2002
    Corvallis, OR
    Was going to order an S3, but with Comcast and reading all the hassles with them and the Cablecards, I think I best wait for awhile to purchase the S3. Almost bleeding edge technology right now. I would think Tivo would be leaning pretty hard on the Cable companies to get their acts together, because right now, lack of technical knowledge/support by comcast is costing Tivo business.
     
  19. Oct 27, 2006 #999 of 9367
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,419
    0
    May 24, 2002
    Baltimore
    This is wise, IMO.

    If you have a lifetime, though, I'd go ahead and get the S3 unit now, get lifetime transferred to it.

    Let it sit, or use it without CableCARDs for a while if you want--to let your local Comcast shop stop sucking so bad with the new technology.
     
  20. Georgia Guy

    Georgia Guy Early Adapter

    663
    0
    Feb 21, 2003
    Atlanta
    Finally Comcast showed up. Had my S3 almost 3 weeks and today was the 1st available time for Comcast. I'd been running it with antenna and basic cable until today. Good HD from the antenna, but with some audio dropouts.

    The cable guy was great....very knowledgeable. He was not a subcontractor. I asked if he'd done any S3's and he said probably 15, or so. I already had the Tivo on and he immediately started writing down the appropriate numbers, then inserted card #1. It showed up on the cc screen and he called it in. The person who answered his call told him the entire computer system was down and that she couldn't help him until it came back, maybe today, maybe not, call back later.

    He looked at me and said "I don't trust her, I'm calling my supervisor directly".
    Well, he did, and the super. told him the system was NOT down and proceeded to do the init. My cable guy said to his supervisor "Yeah, she claimed it was down, and you know who I'm talking about...we need to have a pow-wow about her". He told me "She's busy talking on her personal phone, and doesn't want to be interrupted by us field guys".

    Next, his super. wanted to do both cards at once, and my cable guy said, no, these new Tivos come with a cc instruction sheet, and they say that the cards must be done one at a time, so that's what we need to do. (He had not even glanced at the Tivo instruction sheet I had on the tv, so he really had done 'em before).

    Only problem came next. Everything seemed to be going according to plan, but when the message came up saying "Acquiring channels, please wait" it took almost 25 minutes for that to happen. Amazingly, he was more patient than I was, so we waited. He said its normally only a few minutes for the process.
    Well, it finally worked, but on the "test channels" screen we only had a small smattering of channels. He told his super. to hit it again. The next hit got the card running correctly. He did the 2nd card and it worked immediately after init.

    We went thru the channels on both cards and everything was there, HD and all.
    When he was leaving he said if I had any trouble at all with the cards to give him a call. He said don't call the Comcast number...they are very uninformed about the cards. He gave me and his own Comcast office number and his cell number. He also gave me his supervisor's direct line number and said his boss could always get hold of him. Super guy who really knew what he was doing.

    All-in-all, even with the minor scares, a pretty smooth installation. I was very impressed. It took almost exactly an hour, but that included the first call to the lazy person (his words), and the unusually long wait for the channels to show up. Got there at 11:45 and left at 12:46.

    After he left, I ran another guided setup, and it worked perfectly. Went thru and deselected all the unwanted channels, then set up some season passes. Tonight we watched 3 shows that it recorded. All were beautiful HD and all looked perfect, with no audio dropouts either.

    I am very very pleased and relieved that I avoided most of the horror stories I have read here. Maybe the long 2-3 week wait I had to endure turned out to be a blessing in disguise... they now have some experience and things are getting done right.
    :) :) :) :)
     

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