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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
For me, it's $15.99 for installation (both, not each), and $1.50 per month for both cards.
No. I've never been charged for a cable truck roll in my life. Installs and mods to service are always free.
Maybe just a Maryland thing?
Had no luck with that, and TiVo told me that they wouldn't transfer it anyway. They said they're going to start enforcing that the lifetime is only good for the original purchaser and cannot be transfered.
So, between TiVo and Comcast I'm scheduling DirecTV for an install I guess.
What??? Lifetime subscription is tied to a specific unit (other than promotions), but it can be transferred to other people for infinite number of times.
It was agonizing trying to get an installer out here (3 reschedules over 1.5 weeks because no one showed), but once she arrived the install went very smoothly. This was her 4th S3 install, and knew exactly what she was doing. She arrived a few minutes after the start of the window, we got both cards installed (Motorola v4.21) and the numbers called in, then a few minutes later the first one gets hit (161-4 error) then the other one. Test Channels worked beautifully after that, even for the premium channels I'm subscribed to.
I think the problem with no one showing has a lot to do with Comcast seriously underestimating demand for CableCARDs in this area. Only 1-2 people are trained in doing those at all, and those that are seemed only to be trained on a basic level, and had to learn more as they went along. The installer that came today even learned something here... every S3 user she'd been working with so far had gone through Guided Setup before checking the channels, when that was never needed. She wasn't aware of the Test Channels option before, but she is now
I'm currently crossing my fingers that they'll continue to work as well as they are now.
Just repeating what TiVo told me over a phone call approximately 2 hours ago.
Baltimore City Comcast install: Success after fourth visit in three weeks
Took Monday AND Tuesday off this week. Baltimore can only do CableCARD installs on weekdays. Yesterday, only one card took and they did not bring any extra (despite my saying they should when making the appointment).
Yesterday, they scheduled me for a call today but with no time window. Guy finally showed at 4pm. He let me take the reins, saying it was his first TiVo CableCARD install. I heard the guy on the other side of the phone ask if there's an auto program option. I said "it's working on that in the background", with enough authority that the guy here said "looks like it's doing something, we're going to wait."
0:00 stick in second card
01:30 (90 seconds that is) MMI screen popped up
02:00 while waiting, test channels showed a few working, not all
04:00 161-4 error
04:15 test channels said "no channels available" for a bit
05:30 then all came in just fine
(Times are just my guess--emphasized to him there are a couple stages we need to just wait (as I had previous visits, but this time it worked).
I asked him to wait while I made sure the other card still worked 100%.
He liked my DLP. He's got an old 50" projection HDTV and is looking for something flatter. All the guys that have come out have been very nice. It's obviously a problem at the corporate level within the install/service department. OTJ training ("this is my first CableCARD install") seems to be all they're getting, and that while they're in the customer's home without anyone that has done one previously.
Had a lot of time to kill, so called 1-800-COMCAST, let it go to corporate, she confirmed my "all day" appointment was on record (good to hear as had only verbal until then). Complained about the 3 week delay in getting this right and she recommended a one month credit. Likely it will go through. She was very nice.
ETA: Times on the timeline
Amazing how clueless some of the local cable entities are - this really isn't rocket science.
I was trying to get my bill cleared up and have failed so far. I'm waiting for a call back from a supervisor. Comcast will NOT budge on their charges. They want $6.95 each per card, and a $5 HD fee each per card. So, that is $23.95 PER MONTH to use the TiVo that I OWN, compared to $9.95 a month to use THEIR DVR.
I have had it. If they don't make it right soon, I am going to cancel every single Comcast service I have (which is a lot).
Anybody here know for a FACT that they are not being charged an additional outlet for each card, and are not paying a $5 HD fee per card? If so, would you mind PMing me your contact information so I can provide it to the Comcast rep as an example of how the account is supposed to be set up?
EDIT: I forgot to mention, this is after being told by multiple people at Comcast that there would be NO CHARGE for both cable cards when I initially called about getting them.
Search earlier in this thread - someone posted the Comcast corporate response.
The $5 fee is already included in the $6.95 and you don't need one HD fee per card.
You might also want to try complaining to your franchising authority, this is supposed to make them think more clearly.
When they got my second cable card working (after three scheduled visits spread over eight days), everything looked great on the TiVo. But the next day, I found that the Series2 DVD recorder I have attached to a STB generated blank screens for the recordings I'd asked for. After some testing, I determined that the installation of the second card had resulted in Comcast deactivating my STB.
I called Comcast and they told me that they could activate my STB, but it would inactivate my second cable card. They said I'd have to pay $6.95/month to get the cable cards, for which I'm paying $1.50/month, and the STB active. I said my plan provides a free STB, which they checked and agreed to. But their system forced them to charge for the cable cards and the STB. They said they'd escalate the issue to management and would have to put the $6.95 charge in to get everything working agian. They said I'd get a call as to what the resolution was. All is working well, the extra $6.95 for digital access showed up on my latest bill, but, of course, nobody called me. Net. I'm saving $9.95-$1.50 = $8.45 on my Comcast bill by replacing the Motorola 6412 with the Series3.
Comcast is correct. Without S3, your STB is included as a part of your service. If you add S3, it's $6.95 for an additional digital outlet (with one CableCard), and $1.50 for the second CableCard ("TiVo special"). If you return the STB, they'll take out the $6.95 additional outlet charge.
Comcast told me the same thing the other day. In order to have another box besides my S3 TiVo with 2 cablecards, it would cost $6.95 + whatever the normal box/service is. When I initially set up service there was no mention of this fee, but all the reps and supervisors that I have spoken to since then have said that there is no way around the fee. They did agree to credit me the $6.95 monthly fee for a year since that's what I was initially quoted.
In Everett, WA (north of Seattle) I just received my latest statement yesterday. It shows the addition of two CableCARDs (I picked them up myself at their Redmond, WA office and then installed them myself), but there are no additional charges on my account that I did not have before the CableCARD installation.
I haven't checked to see if the STB I had as part of my digital package still works. I disconnected it from the living room when I got the Series 3, but I did have plans to move it to my bedroom and connect it to another Series 2 I own.
So why does their FAQ says that a cable box is free?
"Comcast is happy to provide you with a Digital Cable box at no additional charge for your primary cable outlet.*"
Not only is it free, they're happy that its free.
If the STB is the primary outlet, then TiVo becomes an additional outlet with $6.95 outlet fee.
I'm a member of my Franchise Authority. It has no effect. Comcast is too big and frankly ignores Franchise Authorities. It will only get worse if any of the proposed state or federal changes to state-wide or national franchise agreements are passed.
And that's because, in our society, we overwhelmingly put pro-business officials in office. We talk a good game, wanting things to be consumer-focused, but that's all it is, just talk. If people really wanted such consumer-focus, we'd still have a regulated telephone industry, cable services and fees would be completely regulated, etc. We want as close to a free market as we can get, because we know how well that pads our retirement accounts, which we're far more concerned about than whether or not Fred down-the-block has to pay a little more to watch his NFL games.
Can't agree with you there. In some cases deregulation has resulted in lowered costs to the consumer. Frankly, the telephone industry costs are cheaper than h3ll now. There are other associated problems, but cost to the consumer is not one of them. Todays world is a global economy and having everything regulated is not the answer. It cannot work any longer. Has nothing to do with your or my investments. Bottom line is that people want things cheap.