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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Oct 17, 2006 #921 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    For me, it's $15.99 for installation (both, not each), and $1.50 per month for both cards.
     
  2. Oct 17, 2006 #922 of 9367
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,420
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    May 24, 2002
    Baltimore
    No. I've never been charged for a cable truck roll in my life. Installs and mods to service are always free.

    Maybe just a Maryland thing?
     
  3. Oct 17, 2006 #923 of 9367
    winpitt

    winpitt New Member

    276
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    Oct 17, 2006
    Had no luck with that, and TiVo told me that they wouldn't transfer it anyway. They said they're going to start enforcing that the lifetime is only good for the original purchaser and cannot be transfered.

    So, between TiVo and Comcast I'm scheduling DirecTV for an install I guess.
     
  4. Oct 17, 2006 #924 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    What??? Lifetime subscription is tied to a specific unit (other than promotions), but it can be transferred to other people for infinite number of times.
     
  5. Oct 17, 2006 #925 of 9367
    Maeglin

    Maeglin New Member

    366
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    Sep 27, 2006
    Norcross, GA
    It was agonizing trying to get an installer out here (3 reschedules over 1.5 weeks because no one showed), but once she arrived the install went very smoothly. This was her 4th S3 install, and knew exactly what she was doing. She arrived a few minutes after the start of the window, we got both cards installed (Motorola v4.21) and the numbers called in, then a few minutes later the first one gets hit (161-4 error) then the other one. Test Channels worked beautifully after that, even for the premium channels I'm subscribed to.

    I think the problem with no one showing has a lot to do with Comcast seriously underestimating demand for CableCARDs in this area. Only 1-2 people are trained in doing those at all, and those that are seemed only to be trained on a basic level, and had to learn more as they went along. The installer that came today even learned something here... every S3 user she'd been working with so far had gone through Guided Setup before checking the channels, when that was never needed. She wasn't aware of the Test Channels option before, but she is now :)

    I'm currently crossing my fingers that they'll continue to work as well as they are now.
     
  6. Oct 17, 2006 #926 of 9367
    winpitt

    winpitt New Member

    276
    0
    Oct 17, 2006
    Just repeating what TiVo told me over a phone call approximately 2 hours ago.
     
  7. Oct 17, 2006 #927 of 9367
    ThreeSoFar

    ThreeSoFar FourNow...WaitFive

    5,420
    0
    May 24, 2002
    Baltimore
    Baltimore City Comcast install: Success after fourth visit in three weeks

    Took Monday AND Tuesday off this week. Baltimore can only do CableCARD installs on weekdays. Yesterday, only one card took and they did not bring any extra (despite my saying they should when making the appointment).

    Yesterday, they scheduled me for a call today but with no time window. Guy finally showed at 4pm. He let me take the reins, saying it was his first TiVo CableCARD install. I heard the guy on the other side of the phone ask if there's an auto program option. I said "it's working on that in the background", with enough authority that the guy here said "looks like it's doing something, we're going to wait."

    timeline:
    • 0:00 stick in second card
    • 01:30 (90 seconds that is) MMI screen popped up
    • 02:00 while waiting, test channels showed a few working, not all
    • 04:00 161-4 error
    • 04:15 test channels said "no channels available" for a bit
    • 05:30 then all came in just fine
    (Times are just my guess--emphasized to him there are a couple stages we need to just wait (as I had previous visits, but this time it worked).

    I asked him to wait while I made sure the other card still worked 100%.

    He liked my DLP. He's got an old 50" projection HDTV and is looking for something flatter. All the guys that have come out have been very nice. It's obviously a problem at the corporate level within the install/service department. OTJ training ("this is my first CableCARD install") seems to be all they're getting, and that while they're in the customer's home without anyone that has done one previously.

    Had a lot of time to kill, so called 1-800-COMCAST, let it go to corporate, she confirmed my "all day" appointment was on record (good to hear as had only verbal until then). Complained about the 3 week delay in getting this right and she recommended a one month credit. Likely it will go through. She was very nice.


    ETA: Times on the timeline
     
  8. Oct 17, 2006 #928 of 9367
    jfh3

    jfh3 New Member

    4,469
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    Apr 15, 2004
    Denver area
    Congrats!

    Amazing how clueless some of the local cable entities are - this really isn't rocket science.
     
  9. Oct 17, 2006 #929 of 9367
    Omnius

    Omnius New Member

    23
    0
    May 30, 2006
    I was trying to get my bill cleared up and have failed so far. I'm waiting for a call back from a supervisor. Comcast will NOT budge on their charges. They want $6.95 each per card, and a $5 HD fee each per card. So, that is $23.95 PER MONTH to use the TiVo that I OWN, compared to $9.95 a month to use THEIR DVR.

    I have had it. If they don't make it right soon, I am going to cancel every single Comcast service I have (which is a lot).

    Anybody here know for a FACT that they are not being charged an additional outlet for each card, and are not paying a $5 HD fee per card? If so, would you mind PMing me your contact information so I can provide it to the Comcast rep as an example of how the account is supposed to be set up?

    EDIT: I forgot to mention, this is after being told by multiple people at Comcast that there would be NO CHARGE for both cable cards when I initially called about getting them.
     
  10. Oct 17, 2006 #930 of 9367
    jfh3

    jfh3 New Member

    4,469
    0
    Apr 15, 2004
    Denver area
    Search earlier in this thread - someone posted the Comcast corporate response.

    The $5 fee is already included in the $6.95 and you don't need one HD fee per card.
     
  11. Oct 17, 2006 #931 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    You might also want to try complaining to your franchising authority, this is supposed to make them think more clearly.
     
  12. Oct 17, 2006 #932 of 9367
    retired_guy

    retired_guy New Member

    473
    0
    Aug 27, 2004
    Saratoga,...
    When they got my second cable card working (after three scheduled visits spread over eight days), everything looked great on the TiVo. But the next day, I found that the Series2 DVD recorder I have attached to a STB generated blank screens for the recordings I'd asked for. After some testing, I determined that the installation of the second card had resulted in Comcast deactivating my STB.

    I called Comcast and they told me that they could activate my STB, but it would inactivate my second cable card. They said I'd have to pay $6.95/month to get the cable cards, for which I'm paying $1.50/month, and the STB active. I said my plan provides a free STB, which they checked and agreed to. But their system forced them to charge for the cable cards and the STB. They said they'd escalate the issue to management and would have to put the $6.95 charge in to get everything working agian. They said I'd get a call as to what the resolution was. All is working well, the extra $6.95 for digital access showed up on my latest bill, but, of course, nobody called me. Net. I'm saving $9.95-$1.50 = $8.45 on my Comcast bill by replacing the Motorola 6412 with the Series3.
     
  13. Oct 17, 2006 #933 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    Comcast is correct. Without S3, your STB is included as a part of your service. If you add S3, it's $6.95 for an additional digital outlet (with one CableCard), and $1.50 for the second CableCard ("TiVo special"). If you return the STB, they'll take out the $6.95 additional outlet charge.
     
  14. Oct 17, 2006 #934 of 9367
    Jason

    Jason New Member

    105
    0
    Oct 3, 2000
    Walnut...
    Comcast told me the same thing the other day. In order to have another box besides my S3 TiVo with 2 cablecards, it would cost $6.95 + whatever the normal box/service is. When I initially set up service there was no mention of this fee, but all the reps and supervisors that I have spoken to since then have said that there is no way around the fee. They did agree to credit me the $6.95 monthly fee for a year since that's what I was initially quoted.
     
  15. Oct 17, 2006 #935 of 9367
    ydkj0022

    ydkj0022 Um.. Ok :-)

    162
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    Jun 3, 2003
    Saint Louis, MO
    In Everett, WA (north of Seattle) I just received my latest statement yesterday. It shows the addition of two CableCARDs (I picked them up myself at their Redmond, WA office and then installed them myself), but there are no additional charges on my account that I did not have before the CableCARD installation.

    I haven't checked to see if the STB I had as part of my digital package still works. I disconnected it from the living room when I got the Series 3, but I did have plans to move it to my bedroom and connect it to another Series 2 I own.
     
  16. Oct 17, 2006 #936 of 9367
    btwyx

    btwyx Substantive Member

    11,331
    0
    Jan 16, 2003
    Mountain...
    So why does their FAQ says that a cable box is free?

    "Comcast is happy to provide you with a Digital Cable box at no additional charge for your primary cable outlet.*"

    Not only is it free, they're happy that its free.
     
  17. Oct 17, 2006 #937 of 9367
    c3

    c3 TiVoholic

    3,067
    0
    Sep 8, 2000
    Silicon...
    If the STB is the primary outlet, then TiVo becomes an additional outlet with $6.95 outlet fee.
     
  18. Oct 17, 2006 #938 of 9367
    winpitt

    winpitt New Member

    276
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    Oct 17, 2006
    I'm a member of my Franchise Authority. It has no effect. Comcast is too big and frankly ignores Franchise Authorities. It will only get worse if any of the proposed state or federal changes to state-wide or national franchise agreements are passed.
     
  19. Oct 18, 2006 #939 of 9367
    bicker

    bicker bUU

    10,424
    47
    Nov 9, 2003
    Georgia
    And that's because, in our society, we overwhelmingly put pro-business officials in office. We talk a good game, wanting things to be consumer-focused, but that's all it is, just talk. If people really wanted such consumer-focus, we'd still have a regulated telephone industry, cable services and fees would be completely regulated, etc. We want as close to a free market as we can get, because we know how well that pads our retirement accounts, which we're far more concerned about than whether or not Fred down-the-block has to pay a little more to watch his NFL games.
     
  20. Oct 18, 2006 #940 of 9367
    winpitt

    winpitt New Member

    276
    0
    Oct 17, 2006
    Can't agree with you there. In some cases deregulation has resulted in lowered costs to the consumer. Frankly, the telephone industry costs are cheaper than h3ll now. There are other associated problems, but cost to the consumer is not one of them. Todays world is a global economy and having everything regulated is not the answer. It cannot work any longer. Has nothing to do with your or my investments. Bottom line is that people want things cheap.
     

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