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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Jul 3, 2014 #9021 of 9367
    CraigK

    CraigK (unspecified)

    1,255
    7
    Jun 9, 2006
    North of...
    Broadcast TV Fee was supposed to have started July 1st in the Seattle area.

    There are some other fee changes at the same time including Additional Outlet going from from $9.25 to $9.95.

    I just returned a DTA I was no longer using so it will probably be a wash or slight increase for me on the next bill.
     
  2. Jul 4, 2014 #9022 of 9367
    morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    I got my July bill and I'm not sure what to make of it. Comcast removed the two outlet fees (and 3 valued customer outlets???), but they did so by removing 2 cable cards (a loss of $5 credit) and adding a HD digital converter ($0 charge). The HD Technology fee is still there ($9.95), so all in all I'm paying $5 more than I had been and $14.95 that I should from what I've been told.

    I'm a bit hesitant to rock the boat and try to get the HD converter and tech fee removed since Comcast could decide to tack the $19.90 (2 x $9.95) outlet fee charges back on which would be a net $15 per month assuming they added my 2 cable cards back on.

    It would be easier if I could actually deal with their billing department and not India phone support.
     

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  3. Jul 4, 2014 #9023 of 9367
    chiguy50

    chiguy50 Member

    460
    4
    Nov 9, 2009
    Atlanta, GA
    Boy, Comcast's billing procedures really are--both literally and figuratively--"all over the map!"

    I was responsible for negotiating a bulk services agreement for Comcast CTV on behalf of my condominium HOA and was concerned that Comcast would try to pass this fee on to our homeowners. Our MDU account exec assured us that this would not be the case and it hasn't occurred so far to the best of my knowledge.

    It's shocking (or should be, anyway) how much they are charging for these services. Just know, for your background information and negotiating position, that there is a lot of price inflation built into those fees. For example, our per-unit monthly charge for Digital Starter (one tier below your Digital Preferred service) is about one-third what you are paying. Even allowing for the multi-unit incentive and the slightly smaller range of programming, that's a whopping discount from the street pricing. And we are receiving other discounts and freebies to boot.

    If I were an individual customer I would keep this in mind when pushing back against all those tack-on charges. For example, in your case, I would try to get that HBO $10 "promotion" for free at least for a 4 to 6-month promotional period (and then keep asking to get it renewed each time the promotional period is about to end). I believe the "retention specialists" have the authority to exercise this code freely. That alone would save you $120 per year over what you're currently paying and about $200 over the street price for HBO.

    N.B. I myself have no Comcast equipment on my individual account other than two CableCARDs and am not paying the HD Technology fee, just $9.95 for "Digital Service" (ADO) minus $5.00 COE credit for a monthly total of $5.07 including taxes.
     
  4. Jul 5, 2014 #9024 of 9367
    morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    I've already gotten a $15 per month credit from the retention department. I think that's what triggered the audit in the first place.

    I just realized that I should probably straighten this out with Comcast since if their billing system thinks I only have 1 card they could periodically deactivate my 2 other cards like they did earlier this month.

    I could ask them to remove the HD fee just to see what happens, but billing is only around during the day so I'd have to call from work and wouldn't see the results of what they are doing.
     
  5. Jul 6, 2014 #9025 of 9367
    DavidTigerFan

    DavidTigerFan No, not Detroit. TCF Club

    11,949
    44
    Aug 18, 2001
    Charleston, SC
    The worst they did to me was charge 2 outlet fees and 2 HD fees for one series three that I had. All because I had 2 cable cards in it.
     
  6. Jul 7, 2014 #9026 of 9367
    morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    Okay I called Comcast and spoke with billing. I had the person remove the HD converter on my account and also had him remove the HD Technology Fee (or at least he said he did). He had me test my HD channels (thank you TiVo iOS app) and they still worked.

    I didn't push for adding the two extra cable cards to back onto my bill to get the $2.50 per card credit since I'm not currently being charged the additional outlet fee for them, so technically I shouldn't have been getting a credit for them in the first place. I was using the extra credits as an offset of the HD Tech fee.

    So basically I lost an extra $5 credit a month, but the removal of the HD Tech fee ($9.95) more than offsets that. That's assuming the guy did what he said he did. He said there were a lot of changes to my account last month when they were cleaning up my bill.

    The only thing that worries me is that the person said my two other cablecards on my account were listed as "placeholders" which he said are for cards that are "not in use". He said Comcast has the ability to see what cablecards are in use, which I know is not true, so I'm not sure what problems will be caused by having them show as "not in use" when they are actively being used in my TiVo boxes. I don't want them to get automatically deactivated again like they were a few weeks ago.
     
  7. Jul 8, 2014 #9027 of 9367
    HerronScott

    HerronScott Active Member

    2,741
    19
    Jan 1, 2002
    Staunton, VA
    I would also be concerned that "not in use" means that at some point they will stop working in the next week or so.

    Scott
     
  8. Jul 8, 2014 #9028 of 9367
    telemark

    telemark New Member

    1,544
    0
    Nov 12, 2013
    I'd like to hear from more HOA residents. I've seen some webpages rally against renewing master contracts. Some MDU differences can be great, but there are a few simple things that become a pain.

    Like adding a Cable Modem, there are no bundles available and the stand alone pricing can be absurdly high if there's no specials running.

    It's impossible to tell if we're getting the services the master contract pays for because we don't know what was promised when it was negotiated.

    Related, the lineup we would get was not digital starter, and was not digital preferred. Nobody could tell me if this was right or wrong, but it seemed clear even if it was wrong, they were powerless to ever fix it.
     
  9. Jul 8, 2014 #9029 of 9367
    chiguy50

    chiguy50 Member

    460
    4
    Nov 9, 2009
    Atlanta, GA
    We signed a 10-year contract in 2011 which we can opt out of after the first five years without penalty. It has a clause limiting annual increases and included a sizable signing bonus. Obviously, when you sign a contract you (and the service provider) are incurring a certain number of obligations; there will be drawbacks, but the advantages--even beyond discounted pricing--are very attractive. It's advisable that your community, either as a group or via your board of directors, carefully weigh the pros and cons and establish a well defined position before entering into contract negotiations.

    For example, we could have negotiated for inclusion of internet and/or voice communications but elected to allow our over 300 residents the option of choosing to add these services on their own--whether from Comcast or another provider. Otherwise, the HOA dues would have increased substantially at the expense of the many residents who either didn't want the additional services or were already receiving them from another provider and didn't wish to change. CTV was an overwhelming desire for our owners (and for prospective buyers in our community), and the discounts available via a BSA made it a no-brainer in spite of the relatively few owners who either didn't want CTV or preferred a different provider. Besides, omitting CTV from the HOA would have put us at a disadvantage vis-a-vis most other comparable condominium complexes in our area in terms of real-estate marketability.

    Our residents who wish to add additional services from Comcast, such as premium CTV channels or internet, have access to discounted pricing relative to published street prices.

    Any services, costs, or stipulations that were "promised" in the negotiations are written into the contract; if it's not in the contract, then any "promises" are pretty much meaningless and unenforceable.

    If you are in doubt, check the contract your HOA rep signed. If you don't have access to the contract, your property manager or MDU account exec should be able to provide a copy or at least quote from it.
     
  10. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    Looks like they're pushing out PKEY1.5.3_F.p.1201 in Houston. I came home and all the channels were scrambled, but a restart cleared it up. On a whim I checked the diagnostics screen and voila!

    I had previously gotten them to upgrade me to 1101, but this just appeared on its own.
     
  11. telemark

    telemark New Member

    1,544
    0
    Nov 12, 2013
    Is this intended to fix XOD compatibility somehow?
     
  12. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    Probably. The previous default firmware in Houston was 1.5.2 (3001) and it didn't fully support 6 tuners. I haven't actually tried XOD yet.
     
  13. telemark

    telemark New Member

    1,544
    0
    Nov 12, 2013
    I got this (1201) update too.

    I used to get GSM-11 errors regularly when loading XOD and it appears to have gone away at the same time as the update.
     
  14. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    Got XOD in the Houston area. Yay!
     
  15. tyd450

    tyd450 New Member

    21
    0
    Jul 21, 2014
    do any of you have XOD with the HD or is the premiere the oldest model that will work?
     
  16. morac

    morac Cat God

    8,933
    19
    Mar 14, 2003
    NJ
    XOD requires a Series 4 model or later.
     
  17. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    I havent been able to get XOD to work on my XL4. I can get into the program selection menu but when I try to watch something, I get the cablecard diags menu. WIll have to fool with it some more.
     
  18. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    Is your CableCARD properly paired?
     
  19. SCSIRAID

    SCSIRAID Active Member

    2,321
    0
    Feb 2, 2003
    Vero Beach, FL
    Seems to be....

    Con: Yes EBCP: Yes

    All channels are working. Cablecard menu shows all four tuners are tuned to encrypted channels and they look just fine.
     
  20. lpwcomp

    lpwcomp Active Member

    8,075
    2
    May 6, 2002
    John's...
    There have also been reports that in at least some locales, it needs to be assigned to a TiVo specific billing code.
     

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