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Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.
How about going to the local Comcast office and see if they can help?
Local Comcast office is basically a place to drop off payments and exchange equipment. Anything else requires calling "Comcast". Their online chat is manned by Comcast employees so that might work.
Well Comcast apparently removed the two outlet fees by removing the two TiVo boxes from my account since two of my three boxes are reporting I'm not authorized to receive any channels.
I called the phone number on the screen for my Roamio, which was apparently TiVo customer support which was closed. I then called Comcast and after mentioning TiVo, they transferred me to the same TiVo's support line.
I called Comcast back and this time didn't mention TiVo. Surprisingly, Gail, was able to fix one box nearly instantly after I provided the cable card serial number. The other box took about 5 minutes to fix. Both boxes remained paired since they didn't need any pairing info. Apparently both cards had been removed from the system. My theory is that Comcast removed the outlet fees and by doing so, the cards got removed from the billing system as well, which deactivated all channels. Once I provided the card serial numbers Gail simply added them back in and everything worked again. I have to say I was pleasantly surprised, especially considering all the horrible support agents I've been getting recently.
So did they add the outlet fees or bogus HD tech fee back, or are you waiting on the next bill to see?
Waiting for the next bill. I guess I could call them and ask them what's happening, but I don't need the migraine. The last person I spoke to (who fixed my cards) seem to indicate there was no outlet fees, but she wasn't a billing person.
On a side note, I was in Philly near the Comcast tower the other day, so I wandered by to see the lobby and where all my money was going.
Not to mention their billionaire CEO's (disclosed) pay package of over $30,000,000 last year alone.
One of my parents' neighbors' wireless networks is named "Comcast is the worst ISP". :-D
I got a letter today from Comcast dated June 23 stating that during a recent review of my account they determined I wasn't be billed for 2 outlets so they are adding them. They included a new pricing guide from June 2014. That guide lists the outlet fee (and HD tech fee) under service as opposed to equipment like the old price guide.
I guess that means even if they got removed, they were added back. They claim my new bill will be $191.70 ($19.90 increase) which it better not since I'm on a promotion.
Considering I only have 2 TV's I could probably argue the "outlet" terminology, but I'll just return 1 card and switch my Premiere to antenna only. I may also drop blast since regular internet is now 50 Mbps.
Having 5 cablecards, I live in constant fear of this happening....
During my last Pairing of one, they mentioned they "Corrected some things on my account", which has me worried.
If you have two TVs do you have more than 2 devices, like 3 TiVos or 2 TiVos and a STB?
If there's only 2 devices connected to the 2 TVs you shouldn't have to pay for both outlets since the first is included in the service.
If they try to add an "HD Technology Fee" to my account, I'll tell then to disable the HD channels that aren't included w/o the fee. I'd be willing to bet that they have no way to do that.
I got one of those "review notes" a while back to say they noticed I wasn't paying for my cable modem, so they added it on. Problem is I own my modem and don't have one of theirs. Multiple phone calls later and it got removed.
I have 3 devices connected to 2 TVs, so there are 3 devices, but technically only 2 wall outlets. It will be interesting to see my new bill since the bill already listed 3 outlets at $0 on it plus another 2 outlets at $9.95 each. I'd love to have a talk with billing about that except when I called I got someone in India who wasn't in the billing department. I think they are only open M-F 9 to 5. I plan to have a chat with Comcast when my next bill comes. I'd go over to the Comcast Tower in Philly as I don't work that far from it, but I'm pretty sure I wouldn't get past the front desk.
They have the ability to remove channels. It's part of the billing system. That's how they can have tiers. Whether they would or not is another matter.
I've gotten that "outlet fee" letter before and contested it and got it removed, but this time I had already contested it prior to receiving the letter, so I'm guessing my contention led to the letter.
Consensus around here is that the HD technology fee is a hardware rental fee; e.g., it's the added fee for renting an HD-capable STB. You shouldn't be charged it if all you're renting is the CableCards to go into your own hardware.
Unless you have certain knowledge to the contrary, I will continue to believe that what they have is a set of billing codes that are tied to packages, premium channels and equipment. There is absolutely no reason for the system to even have the capability to remove individual channels on an account basis.
Is anyone reading this thread incurring this charge from Comcast w/o having any Comcast HD equipment or at least knows someone who is?
I don't think Comcast has that high regard for the consensus of TiVo Community forum users.
Like I've said, I've had this argument with Comcast a few times and they won't remove the HD Technology fee. The latest pricing guide they sent me, puts it under the services section (same as the outlet fee and things like adding Spanish channels) as opposed to the equipment section.
What's really out of whack and what the FCC should look into is Comcast saying the equipment rental fee is $1.50 for a cable box with the service fee being $9.95.
They wouldn't put individual channels on the billing codes, but they could have two codes for each package: one with HD channels and one without.
I thought of that. If they try it with me, I'll tell them that I want the customer owned equipment credits to reflect the cost of their HD DVR. If they refuse to either do that or rescind the new charge, I'll switch to "Digital Economy", replace the full SD cable box (it's feeding my Series 2) with a DTA and make one of CableCARDed TiVos the primary.
Either that or drop cable entirely and go OTA. Retaining that option is one of the reasons I went with the base Roamio
On a lesser note, has anyone seen the $1.50 "Broadcast TV Fee" added to their bill yet? It was announced effective 1Jan14 but was waived for certain customers until 1Jun14.
The $1.50 fee started appearing on my bill in March. The good news is my franchise fee dropped from $3.46 to $1.76 at the same time.
The price list included with my latest bill has the fee under "Basic Services" and seems to apply only to the "Limited Basic" package. It hasn't (yet) been added to my bill. I have the "Digital Starter" package.