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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. CraigK

    CraigK (unspecified)

    1,255
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    Jun 9, 2006
    North of...
    Also it's only available on Roamio and Premiere TiVos.
     
  2. moedaman

    moedaman New Member

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    Aug 21, 2012
    The package I have with Comcast comes with a free HD STB as the base equipment. I also receive the $2.50 CC credit. So for one HD receiver and two Tivo's, I'm paying a total of -$5.00 for tv equipment! :D
     
  3. telemark

    telemark New Member

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    Nov 12, 2013
    I'm told the ZIP code checker is kept up to date:
    https://www.tivo.com/discover/cable

    If your ZIP is in there and it's missing, then your account needs to be fixed.
    And if not in there, then you have to wait.
     
  4. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    You were partially misinformed. My ZIP isn't in there and I do have VOD on both my Premiere and Roamio.
     
  5. chiguy50

    chiguy50 Member

    463
    4
    Nov 9, 2009
    Atlanta, GA
    I'm unaware of craigk's caveat regarding the non-accessibility on Series3 TiVo's as I have Premieres.

    Otherwise, as morac has already indicated, you can access Comcast's Xfinity On Demand (XOD) feature on your TiVo via the XOD menu option. You can find it at TiVo Central under "Find TV, Movies & Videos," and it will also list under "My Shows" if XOD is enabled (the default setting) under Settings & Messages > Settings > Channels > My Video Providers.

    Note, however, that other users in the Chicagoland area have had issues recently getting XOD to work on their Roamios, and this issue might relate to your situation as well. See this thread (post #29 and following).
     
  6. Robin

    Robin Nasty Woman

    27,533
    81
    Dec 6, 2001
    Southwestern...
    So how do they get them to you?

    When I signed up here in VA a truck roll was the only way to get a cable card. The store didn't have any and they wouldn't mail it to me.
     
  7. pdhenry

    pdhenry Safety Pin

    17,240
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    Feb 27, 2005
    PA
    The FCC added a requirement for you to have the option for self-install (making a truck roll no longer required) so maybe Comcast's response was to make all Cable Cards distributed by customer pickup at the office since some/most of them would be picked up this way.

    This makes sense if the customer experience is a few notches down in priority...
     
  8. Robin

    Robin Nasty Woman

    27,533
    81
    Dec 6, 2001
    Southwestern...
    This was just a couple of months ago, but there was no charge for the appointment.
     
  9. Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas

    And they can jack up rental fees.

    Yesterday, I went to another store to return the "stupid box" and get a couple of cards. (Antenna works so well that I decided to use that on my old HDLX.)

    The rep didn't understand why I was returning it since "it costs the same". I briefly tried to explain and just gave up and took the cards home. I told her that customer service already put the charge on my account and told me that all I needed was to get the cards.

    5 calls and 3 hours later, my subscribed channels came through on both Tivos. (They got one to work and that stopped the other from working. We went back and forth like that for 2 hours.)

    I saw this email come through so the charges haven't been jacked up. I'll know for sure with the first real bill.

    ImageUploadedByTapatalk1400024194.391892.jpg
     
  10. Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas

    Sadly, it is accurate for my zip. No biggie since I don't subscribed to premium channels and not fond of OnDemand with free TV channels (too many commercials).
     
  11. lexsar

    lexsar Member

    117
    0
    Dec 15, 2003
    Maryland
    I just purchased a used Tivo Premiere XL4 (with lifetime!) from someone at work. After my first experience with my TivoHD and Comcast, along with the many horror stories here in the forums; I expected the worst. However, I was delightfully surprised with my experience this time.

    I first ran the guided setup and then went and picked up a cable card self install kit from my local Comcast office. I followed the instructions in the kit and called Comcast's Cable Card Activation number listed in the kit. We had it paired and working within 10 minutes. Got all channels including premiums. Double checked the existing TivoHD to be sure that nothing went south there, but all was well.

    All in all, a good experience this time.
     
  12. Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas
    Comcast is not billing me at all for the cablecards thanks to the Indian CSRs. They just didn't remove the modem charge but did remove the days that I didn't have television on my Tivos (about the same amount). Fortunately, they gave me a modem receipt (saved to Evernote). Hope the bill stays this way for at least the first year
    ImageUploadedByTapatalk1401391567.444132.jpg
     
  13. Jun 2, 2014 #8993 of 9367
    ChicagoGuy

    ChicagoGuy New Member

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    Apr 30, 2013
    Great forum; kudos to all the knowledgeable contributors. I just bought a new place here in Chicago, and have decided to go the route of Comcast and purchase my own TiVos, rather than Comact Xfinity AnyRoom. My plan is:

    - Internet, Blast, up to 50Mbps, with my own modem
    - TV, Digital Starter 140+ channels
    - Roamio Plus (6 tuners) in Living room (with Lifetime) with Comcast cable card
    - TiVo Mini in Bedroom (with Lifetime)

    1. Can Comcast tell (via the cable card or some other fashion) that I have the Mini in the bedroom streaming from Plus (if I don't tell them)?
    2. Since the Mini doesn't require a cable card, I assume there would not be a Comcast fee for the bedroom setup right?
    3. I haven't moved in yet, so I'm not sure if I'll connect the Mini via MoCA or Ethernet. Would this make a difference from a Comcast perspective (either cable card or billing)?
    4. Even though I won't have an X1 Platform, I'll still be billed the $9.95 HD Technology fee, but nothing for the cable card, correct?

    Thanks,
    Steve
     
  14. Jun 2, 2014 #8994 of 9367
    pdhenry

    pdhenry Safety Pin

    17,240
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    Feb 27, 2005
    PA
    1. Pretty sure no.
    2. No fee for the Mini. It's not a TV tuner.
    3. Comcast shouldn't care. They'll only know about the device with the cable card. MoCA uses the same physical medium but doesn't involve Comcast.
    4. No HD Technology fee - that's a fee for renting an HD-capable STB - unless you get someone clueless setting your fees. If they try to charge it tell them you don;t want that stuff - they don't actually authorize the HD channels separately within a tier.
     
  15. Jun 2, 2014 #8995 of 9367
    Beryl

    Beryl Well-Known Member

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    Feb 22, 2009
    Texas
    You are probably spot on, @pdhenry. ChicagoGuy's bill should look like mine without the add'l outlet fee and maybe a $2.50 credit for customer owned equipment. (I didn't get that but I won't complain since I'm not paying for the cable cards.)
     
  16. Jun 5, 2014 #8996 of 9367
    ChicagoGuy

    ChicagoGuy New Member

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    Apr 30, 2013
  17. Jun 7, 2014 #8997 of 9367
    morac

    morac Cat God

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    Mar 14, 2003
    NJ
    Well Comcast decided to screw me over. I had called Comcast for a support issue and while on the call they said I could save money by switching to triple play. I didn't really want to, but initially agreed. I later changed my mind. I spoke to someone who put my account back to the way it was and got me a retention credit for $15 a month.

    That was April. Imagine my surprise when my June bill showed up and it was higher than my April bill by $6. Well Comcast tacked a $19.90 additional outlet fee onto my account and lowered my credit (which was wrong since I have 3 cards and not 4).

    I called Comcast and was told the $19.90 for 2 cable boxes, which I don't have. I'm aware of the additional outlet fees that Comcast charges in some areas, but in my area they've never done so. I even still have an additional outlet charge of $0 on my bill in addition to the $19.90 charge.

    I contested the bill with Comcast, but I have a feeling I'm going to end up getting screwed anyway. What's really annoying is that I only have 2 TVs.

    I attached my pre and post version of the TV part of my bill. The new TV total is $117.53. The old was 98.53, so it's $19 more ($4 (plus tax) with my $15 credit).
     

    Attached Files:

  18. Jun 8, 2014 #8998 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    You don't appear to have any of their HD boxes, so you shouldn't be charged the "HD Technology" fee.
     
  19. Jun 9, 2014 #8999 of 9367
    morac

    morac Cat God

    8,948
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    Mar 14, 2003
    NJ
    I've had that argument with Comcast before. They said the "HD Technology" fee is "required" to get HD service. They refuse to remove it despite the fact that I haven't had a HD box from them for many years.

    With them charging the Outlet fee now, maybe I'll try and press the argument again. The problem is that Comcast completely outsourced their entire phone support department to India. There's no way to speak to a Comcast employee anymore, even for billing issues.
     
  20. Jun 9, 2014 #9000 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    If they added it to my account, I'd tell them to remove it and be damned. In the unlikely event that I actually lost access to any HD channels in my package, I'd file a complaint with the FCC.
     

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