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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. wmgoat

    wmgoat New Member

    14
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    Feb 25, 2006
    I have a SIL that works for comcast service in a remote area of the state - he heard the other day that cable cards are being phased out in favor of their new X1 platform. They are having a hard time getting the cards where he works and were told to tell the clients that they are using "old hardware technology" and to upgrade to X1. (based on the complete lack of support that comcast has for cable cards, I would be surprised if they are taking that stand).

    I have a Premium Tivo that uses one (had to go thru 3 cards to find one that mostly works)

    I have 2 older series 2 on lifetime support that still use the old motorola stb with a serial connection, and I love it. Wish I didnt have to do the cable card for the premium but it is what it is.

    Comments?
     
  2. pdhenry

    pdhenry Safety Pin

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    Feb 27, 2005
    PA
    It would be in violation of the FCC requirements not to support cable cards, at least for now.
     
  3. morac

    morac Cat God

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    Mar 14, 2003
    NJ
    Wouldn't surprise me if they are ramping down with the expectation that the requirement won't be renewed. It will expire at the end of this year.
     
  4. tmesser

    tmesser Member

    121
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    Apr 12, 2003
    Naperville, IL
    I consider X1 to be an "upgrade" only in the size of my bill.
     
  5. May 7, 2014 #8945 of 9367
    Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas
    Here is why I divorced Comcast after 15 years.

    In Colorado, I paid $1.50 monthly for each of my two TiVo cablecards ($3). I informed of my upcoming move to Texas and that I'd take my Tivos but leave on service with the one SD box online until I sell my house there. They told me that there would be no problem and I should call them in Texas for them to activate my cards there. (Yay, Comcast is doing what they claim in their commercial.)

    70 days later, Comcast internet and TV is installed in my new home and I attempt to activate the cards. Comcast can't locate them to activate. 2 agents later I hear about the different "Comcast Markets" and that I need to take the "Colorado cards" to the local Comcast store and exchange them for "Texas cards." Irritating but I do it.

    The rep at the store tells me that they can't take the "Colorado cards" and I'd need to take or send) them back to Colorado. (I'm bummed.) She tells me that I'm lucky that I'd didn't come into the store with a boat load of Colorado equipment. She adds 2 "Texas cards" to my account says that there would be a $9,95 monthly fee for each ($19.90).

    I'm mad. I moved to Texas and Comcast triple the rental fee for cards. I give the Assistant Manager an earful:
    1. I don't like that it is like I'm dealing with multiple companies
    2. The Comcast commercial about moving customers is misleading.
    3. Why must I pay $8.45 more for a cablecard in Texas?

    She shrugs off #1 & #2 off but doesn't believe I was paying only $1.50 in Colorado so I show her my online bill using my iPad. She has no response for such a dramatic difference. She takes it to her boss and tells me that she would take it to a meeting with her boss' boss the next day since she wants a better answer to give customers than the "different markets but a single company" answer which doesn't work well. I tell her that I would be canceling cable TV and will hang on to internet until I find a reasonable alternative. She adds that comment to her notes and tells me that she'd call me on Friday.

    I signed up with Dish while in the Costco parking lot. Directv greeted me at the door at Costco with a decent 2 year deal for Costco members. I cancelled the dish installation while in the store & signed up with Directv. They will install Friday after verifying line of sight. If Directv isn't doable, I'll call Dish back and hope to get the same deal as they offered before.

    FYI - I'm putting a Roamio Plus and HDLX (both with lifetime) up for sale. I may keep my lifetime Premiere just in case I cut the cord.
     
  6. May 7, 2014 #8946 of 9367
    L David Matheny

    L David Matheny Active Member

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    Jan 29, 2011
    SE Ohio
    You gotta love those cable companies. As a confirmed OTA-only viewer, I just hope and pray that the cable companies never manage to bribe enough people to eliminate broadcast TV.
     
  7. May 7, 2014 #8947 of 9367
    unitron

    unitron Active Member

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    Apr 28, 2006
    semi-coastal NC
    Right now in many ways it's the broadcasters that have the cable companies over a barrel.
     
  8. May 8, 2014 #8948 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
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    May 6, 2002
    John's...
    Beryl,

    I'm guessing it's too late, but they are not actually charging for the CableCARD, but for the outlet.

    You should have gotten a $2.50/mo "Customer Owned Equipment" credit for each of the TiVos AND, if you had none of their boxes, you should have only been charged one "Additional Digital Outlet" fee, so your net charge for the TiVos should have been $7.45/mo, not $19.90 as one of the TiVos would have been your primary outlet.
     
  9. May 8, 2014 #8949 of 9367
    Beryl

    Beryl Well-Known Member

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    Feb 22, 2009
    Texas

    Wow.

    Direct doesn't come until Friday and Comcast is due to come out to fix the "free" SD box on Friday also. I'll call Comcast today and see if that will be the case. Why are the Comcast reps idiots? Why didn't the Assistant Manager know this and tell it to me when I was at the store fuming?

    I'd rather stick with Comcast because of my TiVo investment.
     
  10. May 8, 2014 #8950 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Tell 'em you don't want their stupid box, that you want one of your TiVos to be the primary.

    As to why you weren't told any of this, Comcast wants you to pay as much as possible. They're supposed to automatically give you the credit, but I've always had to explicitly ask for it.
     
  11. May 8, 2014 #8951 of 9367
    Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas

    You were so right!!!! Thank you very much!

    I called Comcast and the folks in India don't care about the "Markets" in our states. She gave me the first card free and the second for $1.50. I asked for a 3rd card for my other TiVo for another $1.50. The service guy is coming tomorrow with two cards. I don't really need it now but I may later and don't want to go to the store and have them add $9.95/mo with or without the $2.50 credit! Now that I'm using my own modem, I'm only renting a couple of cards ($3/mo) -- whoo-hoo!

    And yes, I will definitely give them back their "stupid box" right after I've verified that my Tivos work with the cards. Now that there is On Demand content on the Tivos, I don't need it. Hopefully, all will go well with activation -- getting the handful of HD channels I subscribe to these days.

    Comcast is gouging customers into cutting the cord -- really dumb, IMO. When Google fiber internet spreads out, more people will dump them.
     
  12. May 8, 2014 #8952 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Nice! I wish I could get that deal. Instead, I'm paying 3 x $7.45/mo net for three TiVos. Unfortunately, I also still have one of their SD boxes feeding a TiVo 2.

    I hope they didn't insist on a service call to install the CableCARDs, or that at least you are not paying for it.

    What package do you have that only has a "handful of HD channels"? I have the "Digital Starter" and it has a bunch. About the only SD channels I watch are the local sub-channels that carry MeTV, Antenna TV, etc. Or an old movie on TCM.

    Since I use U-verse for internet, Google fiber won't affect me one way or the other vis-à-vis Comcast.
     
  13. May 8, 2014 #8953 of 9367
    Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas

    A CSR made a note on my account so they could reverse it if they charge me for the call. I wouldn't be surprised if they attempt it.

    I have Digital Starter which is more than enough. With Netflix, Plex (SS-Plex), Amazon Prime, PlayOn (with free Hulu) and so many Roku channels, I don't really NEED so many channels. It is one reason I'm almost ready to become a cord-cutter.

    Internet (Blast!) and TV will cost approximately this:
    6 months - $50
    6 months - $70
    6 months - $80
    6 months - $100

    In 2 years I'll be ready to move to a service like Aereo, if they win.
     
  14. May 8, 2014 #8954 of 9367
    lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    That's the same package I have and you must have really big hands if you consider 50+ HD channels (not counting shopping channels) a "handful". :)
     
  15. May 8, 2014 #8955 of 9367
    Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas
    You are right. 50 HD channels are a lot.

    I had everything they offered before I got all of the online services. I watch 10-12.
     
  16. May 9, 2014 #8956 of 9367
    Beryl

    Beryl Well-Known Member

    5,049
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    Feb 22, 2009
    Texas
    Comcast sent 2 courtesy emails and 2 robocalls to remind me of my appointment today - 1-3pm.

    I waited from 9:30am to 3:30pm and they didn't show. Comcast sent a technician to my old address in Colorado. The emails and robocalls stated the correct address in Texas. The Denver technician tried to get them out and opened up a new appointment -- May 13th. He couldn't reach anyone in Texas. Customer service said to wait by my phone because they would expedite the appointment and call me by 5pm today. It is 5:45pm -- no call.

    They never fulfill their commitments but make a lot of them.
     
  17. morac

    morac Cat God

    8,959
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    Mar 14, 2003
    NJ
    They have an appointment guarantee. You should be able to get a discount off your next bill.
     
  18. Beryl

    Beryl Well-Known Member

    5,049
    40
    Feb 22, 2009
    Texas
    I think they closed the loop in Texas to keep people from avoiding their jacked up cablecard rental fees. A service guy called yesterday to come to my house. He asked about the problem. I told him that the work order states for him to bring cablecards. He said that they no longer are allowed to carry them on their trucks. I told him that he has no other reason to come to my house. He said he would call his supervisor for advice and call me right back. That was over 24 hours ago and I haven't heard from anyone.

    My new plan to salvage my Roamio Plus investment:

    Go to a service center to get the 3 cards tomorrow (Monday) and return their "stupid box". If they add a $29.85 rental fee, call Customer Service in India to get it reversed back to the $4.50. If not possible, try to get the first charge removed since it should be free, have the customer owned equipment credit applied for the second, and return the third card to Comcast on Tuesday.

    This is Comcast's last chance to get it right. If they try to force me to pay $19.90/mo for the same thing I paid $3 in Colorado, I'll dump their cable service completely. I'm still in the 30 days so I should be able to cancel with minimum damage to me. I hooked up a Premiere with an antenna and it is working great and so should my HDXL. I might even sign up for Aereo ($8/month).

    Moving with Comcast is really a pain. Their commercial has proven to be 100% bogus.
     
  19. lpwcomp

    lpwcomp Active Member

    8,081
    2
    May 6, 2002
    John's...
    Beryl,

    Just FYI, the "Customer Owned Equipment" credit should apply to each of your TiVos, even the one you will be using as the primary. So if you decide to keep two of the TiVos, you would incur a net $4.95/mo charge: $9.95/mo ADO charge - 2x $2.50/mo credit.

    The credit is supposed to apply any time you are using your own equipment in lieu of an included piece of theirs. Your base package includes a box and an ADO includes an additional box.
     
  20. pdhenry

    pdhenry Safety Pin

    17,252
    91
    Feb 27, 2005
    PA
    Do all Comcast territories include the first STB in the programming fees?
     

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