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Official Comcast CableCard Thread!

Discussion in 'TiVo Series3 HDTV DVRs' started by amjustice, Sep 14, 2006.

  1. Raoul99

    Raoul99 A/V Addict

    67
    0
    Sep 27, 2006
    Central Mass.
    Yea...I know it's a problem on their end. The woman I spoke to said that they would be calling me between 1 & 3 today...sounded kind of strange to me. If they send a tech out to my house I will not let him in. I have several thousand dollars worth of equipment in that cabinet, and no tech from Comcast is going to touch it, especially when there is no reason to. I can do anything on this end that their tech can do...
     
  2. sbourgeo

    sbourgeo Hepcat Daddio

    7,442
    0
    Nov 10, 2000
    New England
    I have Comcast in SE Massachusetts.

    Have you read the thread about the Comcast VOD billing code to get this working (link)? I would try calling the 877 cable card group number and see if they can sort it out for you. I moved a cable card from my S3 to a Roamio a couple of weeks ago and the CSR knew exactly what I was talking about when I asked about the VOD billing code.
     
  3. webcrawlr

    webcrawlr New Member

    127
    0
    Mar 4, 2004
    Use online chat and specifically ask them to add the "TiVo Premier Stand Alone" billing code under "bolt-ons". I just went through this last night and it fixed my issues with VOD not working.
     
  4. kupe

    kupe Viva 'la Tivolution!

    352
    0
    Apr 9, 2003
    OMG help! How are you guys reaching Comcast to activate your Cable Cards? I've been on hold for hours now on 3 different phones to three different Comcast phone numbers. I'm in Atlanta and tried the number displayed on the Tivo MMI screen- 404-266-2278. I also called the number I found earlier in this thread- 877-405-2298. I also called the number given to us at the Comcast office when we picked up our Cablecard which is 855-652-3446. I've been on hold now for several hours at all these numbers.

    I'm at the MMI screen on my new Tivo Premiere. I'm ready to go and can't believe I can't get through to anybody. How did you guys do this? Is there a better number to try?

    Thanks!

    Kupe
     
  5. sbourgeo

    sbourgeo Hepcat Daddio

    7,442
    0
    Nov 10, 2000
    New England
    I've used 877-405-2298 the three times I had to pair cable cards. When attempting to activate the new Roamio I got for Christmas I waited on hold for a long time on 12/31 and 1/1 before giving up. I called again on 1/2 and got through immediately.
     
  6. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    Let me SCRATCH my head and figure out WHY 12/31 and 1/1 took so LONG :(
     
  7. Raoul99

    Raoul99 A/V Addict

    67
    0
    Sep 27, 2006
    Central Mass.
    I'm not sure what happened, but mine is fine now. A tech called me the next morning, asked me what model Tivos I had, and had it up and running in a few minutes. I'm not sure what he did, but it was nice to talk to someone who seemed to know what they were doing! Strange...
     
  8. sbourgeo

    sbourgeo Hepcat Daddio

    7,442
    0
    Nov 10, 2000
    New England
    Yeah, not the best timing on my part. :D
     
  9. kongjie

    kongjie New Member

    56
    0
    Jul 16, 2003
    Palo Alto, CA
    My Series 3 started showing tiling/pixelation on most if not all channels, with the sound dropping out. Comcast suggested the cable cards needed to be replaced. I was dubious, as it would mean both cards had gone bad at the same time, right?

    So I took their advice and picked up 2 new cards, installed them and went through the set-up sequence. Had some troubles and after a few phone calls finally found someone at Comcast who understood (he was a Tivo owner) and I had all channels working and find except for a handful of premium HD channels. He sent another signal and said check back in an hour, but just in case he set up a home tech visit.

    Well, the next day all channels were gone and I was getting the cable card "call your cable company to authorize screen."

    Today the tech is here and the signal is fine. He doesn't see any sense in replacing the cards as that's what I just did. He suspects it is the Tivo. He's going to set up a $1.99/month box thingy and see if the signal is okay with that.

    So, my first question is: is this possible/likely, that Tivo develops a problem and can't process the cable card signal properly?
     
  10. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    What Does Your TiVo Signal Meter READ?????
     
  11. kongjie

    kongjie New Member

    56
    0
    Jul 16, 2003
    Palo Alto, CA
    Is that the signal strength? Sorry, I don't usually get into the guts of the settings. It is constantly fluctuating from high 60s to mid-90s, but it is dropping down to 0 at times.
     
  12. mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Check your cabling, the signal should not be that low. I had a bad cable and had similar symptoms.
     
  13. drhankz

    drhankz New Member

    306
    0
    Jan 14, 2008
    Salem NH
    TiVo >> Settings >> Channels >> Signal Strength Cable

    It should be steady at 80-100.
     
  14. kongjie

    kongjie New Member

    56
    0
    Jul 16, 2003
    Palo Alto, CA
    Well the Comcast tech says the cabling is fine and the signal into the house is fine. Kind of pissed at myself for not researching the problem before Comcast came by but I haven't had the time.
     
  15. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC


    Since it's a Series 2 or Series 3 platform unit, I ask the obligatory

    "Are you sure your power supply isn't developing "capacitor plague"?"
     
  16. kongjie

    kongjie New Member

    56
    0
    Jul 16, 2003
    Palo Alto, CA
    No, I'm not, so I'll have to open it up later in the week. But when I replaced the drive about a year ago, everything looked pretty good.

    Is tiling and sound dropping a known symptom of bad capacitors?
     
  17. kongjie

    kongjie New Member

    56
    0
    Jul 16, 2003
    Palo Alto, CA
    No leaking is evident from the capacitors. There is one that is somewhat domed, circled in the image. Perhaps I need to get a power supply from weakknees, swap it out and if it has no effect on the tiling and sound dropouts, return it and get a new Roamio.

    [​IMG]
     
  18. Davelnlr_

    Davelnlr_ Member

    523
    0
    Jan 12, 2011
    North...
    I just replaced 20 caps that looked just like that, on my non-working Polaroid 37" flat screen, and it came right on again. Takes all of about 5 minutes to replace one like the one in your picture, if you have a soldering iron and a radio shack nearby. Lots cheaper than buying a new power supply, if that is the only bad one on the board.
     
  19. kongjie

    kongjie New Member

    56
    0
    Jul 16, 2003
    Palo Alto, CA
    I don't have a soldering iron and have never soldered before. But I'm thinking it might be worthwhile to give it a try--watched a video and it seemed doable.
     
  20. mike-d

    mike-d New Member

    24
    0
    Dec 12, 2013
    Baltimore,...
    Please b careful. Remember this is the power supply. It can overheat, catch fire, if not done right. Only do this with a high level of confidence.
    My 2 cents...
     

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